Arnold & Sons Plumbing Heating

We had a pipe break and called to get a technician out to repair it. This was on Sunday of Memorial Day and no one called me back. I was told that the repair man that came on that next business day would be equipped to repair it. That was good because I wasn't sure how long my temporary repair was going to hold. When he arrived he provided repair options, but said he wasn't there to fix the problem and we needed to schedule a work team.

Very frustrating. The repair was then scheduled for Friday. I was called Friday and told my appointment needed to be pushed out to the next Thursday or Friday. I said that was unacceptable as I did know how long my temporary repair was going to hold up. The reply man came about an hour later. Repairs were well done; just seemed kind of high in cost.

Update: the supervisor and technician came back next day and fixed the remaining issues. ========= We called Arnold and Son when some faucets had no water or very low water pressure in our house. One person came to give an estimate of $2200 for the fix. The same day, two other guys came and replaced water softener which was considered as the root cause of the issue. However, all faucets with no water are still same.

They asked additional $3500 to replace the fixture! I have a very little knowledge about plumbing, but I feel I was charged to fix the issue other than paying $2200 to replace a regular water softener and then was told i will have to pay $3500 if I want faucets to be usable! Ps water is everywhere while they removed old water softener

Plumbing experiences are never fun, are usually quite costly and must be done asap. Arnold and Sons have went above and beyond in their customer service. Responsive Respectful Honest Clearly explains While I'm never happy to have a need to call a plumber, I'm most grateful we chose Arnold and Son's when we needed one. Highly recommend

Very professional, friendly and prompt. Amanda started the process from the first call and quickly arranged a same day appointment. We had calls in to 3 other places and none of them ever returned our call. The salesman and service team did a fantastic job and I will definitely call them again if needed. Services: Water heater installation, Water tank installation

They were very professional, I just feel they didn't communicate well and set expectations. I was told when I booked that the plumber who came to quote me a price would be able to fix it right then. They weren't and had to come back later that day. Wouldn't have been a big deal for me if that was communicated up front, instead two trips and twice the time off work. Communication is key. They did apologize and give me a 5% discount, which I appreciated, but they need to communicate better when booking appointments.

Robert was very friendly and professional and took time to explain the immediately needed work and additional options. Tyler and John Michael were also friendly and professional and completed the repairs quickly and did a great job. Tyler spent time explaining the work and answering my questions. The woman who answers the phone was very helpful and friendly too. I definitely give 5 stars for the great customer service and quality of work. I can't comment on the cost because we only had a price from this company.

They got rid of all of the galvanized pipes and replaced with copper. Replaced the water heater and installed a water softener. The techs did a great job. They were very nice and professional and the work they did looks great! I will definitely use their services again! Service: Water heater installation

I contacted Arnold & Sons before noon today, and was promised a call back between 2 and 4 pm to schedule today's appointment. I received a call shortly before 2 pm, and two technicians arrived at my home 15 minutes later. After a brief, but comprehensive review of my leak issue, I was given a list of possible options to correct the problem. After choosing the option right for me, the work was promptly completed, as promised in writing, and without issue.

Both of the technicians we're very knowledgeable, personable, and competent. I feel much better presently, considering the stress of discovering the leak this morning. I recommend Arnold and Sons to anyone seeking competent, prompt, honest, and friendly service.

Arnold & Sons Plumbing repaired our water heater. It stopped working on New Year's Eve and I called them first thing in the morning on the first business day of the year. They answered the phone (unlike others I tried that morning). They were friendly and available! I was able to make an appointment for that very same morning. Following that call, I received a text message with a confirmation that included details about the plumber who would be arriving to take a look at my water heater.

When he arrived, he was friendly, professional, diagnosed and resolved the issue very quickly. He then did an overall inspection of my home's plumbing situation and advised me on work that should be done soon, and work that could be done in the future. I will definitely be contacting them again. Great work and affordable too!

Response time was less than 24hrs. When your main sewer line is backed up response time is everything. First impressions of a company is paramount to the customer. Technician (Robert Boland) was professional. Robert parked his service truck in front of the house instead of pulling in the driveway to make sure we were ok with the service truck parked in the driveway.

He then put on boot covers before walking into the house without hesitation. Robert then began to explain the different options to diagnose our problem with the sewer backup. He first ran a camera into the sewer line to find the backup. Once he found the backup he then attempted to clear the backup with the sewer machine. Since the line couldn't be opened he scheduled us for a dig the next morning.

Their dig team was here early and had the problem fixed and sewer line open within hours. 100% satisfied customer and would recommend Arnold & Sons Plumbing. Sincerely Lora Bryant & Marty Stewart