At Northwest Comfort Systems we don't treat each job like the last. We tailor our installation to meet the best operation and efficiency possible. Sometimes that can put us on the job longer and having to do more adjustments during installation, but we rather do the job correctly the first time instead of coming back to fix something. At Northwest Comfort Systems we value new and current customers. We strive to provide excellent over the phone customer service, expert advice from our experience technicians and quality heating and air conditioning equipment.
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Reviews (10)
Brian Mills
May 22, 2022
We asked NW Comfort Systems to install an HVAC system in our new home. Why? Because in our old home when Mike (their tech), responded to three separate emergency calls, he took the time to explain the causes and how I as the home owner could fix the problems if they reoccurred. Mike is a teacher. He enjoys sharing his knowledge. We knew a new system would be expensive and wanted someone we could trust to do the work. We knew Mike and we trusted him! We are very pleased with the results!
Frank Lewis
Jan 05, 2022
We received outstanding service from Rhion at Northwest Comfort Systems. Our furnace was blowing cold air when I called phone Northwest Comfort systems they quickly set up a service call to diagnose what the problem was. After removing the broken part Rhion noticed that the heat exchanger had a crack in it he showed me the crack and explained that we indeed needed a new furnace.
While hearing that you need to replace your furnace is never the news anyone wants to hear, Rhion explained all the options we had for replacing the furnace, along with the costs for each system and financing options. We decided on the furnace we would purchase and Rhion had it ordered from the manufacturer before he left our driveway and emailed me the quote.
With the cold weather in the forecast Rhion helped get the installation of the furnace set up for as soon as the furnace arrived from the manufacturer. Northwest Comfort systems communication with us was fantastic throughout our entire experience. They emailed texted and called keeping us continually informed on the status. Rhion called on the morning the furnace was to be installed to left me know he was going to be delayed as the furnace did not arrive.
He informed me that they were upgrading our furnace at no extra charge in order to be able to get our new furnace installed today. He said he was picking up the upgraded furnace and would text me when he was heading my way. Rhion arrived and 5 hours later our home was once again warm. Rhion explained how to use our new thermostat and we could not be happier with our new furnace and the service we received from Rhion and Northwest Comfort systems. I highly recommend them and will definitely be using them for all of our heating and service needs
While hearing that you need to replace your furnace is never the news anyone wants to hear, Rhion explained all the options we had for replacing the furnace, along with the costs for each system and financing options. We decided on the furnace we would purchase and Rhion had it ordered from the manufacturer before he left our driveway and emailed me the quote.
With the cold weather in the forecast Rhion helped get the installation of the furnace set up for as soon as the furnace arrived from the manufacturer. Northwest Comfort systems communication with us was fantastic throughout our entire experience. They emailed texted and called keeping us continually informed on the status. Rhion called on the morning the furnace was to be installed to left me know he was going to be delayed as the furnace did not arrive.
He informed me that they were upgrading our furnace at no extra charge in order to be able to get our new furnace installed today. He said he was picking up the upgraded furnace and would text me when he was heading my way. Rhion arrived and 5 hours later our home was once again warm. Rhion explained how to use our new thermostat and we could not be happier with our new furnace and the service we received from Rhion and Northwest Comfort systems. I highly recommend them and will definitely be using them for all of our heating and service needs
Leia Vandersnick
Aug 12, 2021
Rhian helped us so much! I was having trouble getting my furnace's fan to turn on this summer. I have previously been able to circulate the air throughout the house (forced air) for 6 summers. They had installed my furnace back in 2015, and I'm happy I've just called the number for NWCS stuck to it for service. It ended up being a dud thermostat, which Rhian had troubleshooted and then replaced. What a relief during another hot spell in Seattle! Thank you!
Shirley
Aug 10, 2021
Always professional, high quality work! The office and the technicians are friendly and reliable. I hired NWComfort Systems to install a new furnace several years ago, add a brand new AC system in 2020, and to do a tune up/inspection today on furnace and AC. Rhian takes time to answer Qs and explain how to operate Thermostat easily and efficiently.
Carol Frost
Jul 31, 2021
Mike, Ryian & Jacob @ NW Comfort Systems installed our new furnace, AC unit and thermostat! We could not have asked for better service. The installation was smooth, all were absolutely professional and friendly, gave superior guidance in the operation of the new system and were meticulously clean each day when there were finished. We highly recommend NW Comfort Systems to anyone looking for a new furnace or AC and for service and upkeep of their systems. Absolutely the finest!
Jordin Baugh
Jul 03, 2021
When we moved in to our house three years ago the furnace and AC unit hadn't been serviced in quite some time and had a bunch of issues including that part of it caught fire two days after we moved in. They came out and got us up and running within a matter of days. In the years since, we've had them out each year for regular maintenance and we've been beyond thrilled with how friendly, knowledgeable, and responsive all the employees are. They have a customer for life in us and we just can't recommend them highly enough.
Bradley Jellerichs
Jan 17, 2021
Edit 6-2021. Since my original review last year, I have hired these guys twice more, once for my office and once for my new house. I continue to be impressed with how they treat me and my concerns. I am just really happy with them and I want to spread the word. Original review: I hired these guys to come to my house and do a routine service on the furnace.
Although I change the filter 1-2x/year, I hear it's supposed to be serviced from time to time. I made an appointment by phone, and a couple weeks later Mike came out to service my furnace. He did a good job, spent time explaining stuff. Turns out there was a wire dangling that could have shocked me with 120v every time i change the filter and I didn't notice! Five stars. Reasonable prices.
Although I change the filter 1-2x/year, I hear it's supposed to be serviced from time to time. I made an appointment by phone, and a couple weeks later Mike came out to service my furnace. He did a good job, spent time explaining stuff. Turns out there was a wire dangling that could have shocked me with 120v every time i change the filter and I didn't notice! Five stars. Reasonable prices.
Robert Epstein
Jun 04, 2020
Larry came to service the furnace in a home we just moved into. We used Northwest Comfort systems in the past and were happy with their work. Larry told me I needed a new furnace because the heat exchange unit was cracked and using the furnace in such condition would be dangerous due to carbon monoxide emissions. He sent us a quote for the job. I also had a 2nd quote from another vendor who found no problem with the heat exchange units.
I had another independent inspector look at the furnance who also found no problems. The 2nd company installed a new furnace for us after going without heat for ten days. This company left me with the three heat exchange units from the old furnace They did not show any cracks. I still have these in my possession. I suggest that you get a 2nd opinion if Larry suggests a new furnace based upon a heat exchange unit crack.
I had another independent inspector look at the furnance who also found no problems. The 2nd company installed a new furnace for us after going without heat for ten days. This company left me with the three heat exchange units from the old furnace They did not show any cracks. I still have these in my possession. I suggest that you get a 2nd opinion if Larry suggests a new furnace based upon a heat exchange unit crack.
Kendrick Titus
Apr 26, 2018
Very happy with the service we received from Larry and Rhian at Northwest Comfort Systems. Our furnace quit working the first weekend we received snow. (of course it had to be THAT weekend!) Larry came over and kindly explained in detail what needed to be done and what furnace he would recommend. A few days later Rhian came over and installed the new furnace and brought a couple other things up to code.
He was very professional and made sure I understood all the details about the new thermostat before he left. If you're looking for great service at a good price give them a call!
He was very professional and made sure I understood all the details about the new thermostat before he left. If you're looking for great service at a good price give them a call!
Scott Spencer
Feb 03, 2015
I needed to have my heating system upgraded. I had them Install a Coleman 96% 2-stage variable speed with a new Honeywell Filter. Northwest Comfort Systems is a very professional company and I am very pleased with the overall experience. I would highly reccoment this company for any of your heating or air conditioning needs.
