Advanced Filter & Mechanical

Critical: Professionalism, Responsiveness I have called them twice, once after hours and once during business hours, both times I was told I would get a call back which never happened. I am so glad I am not in an emergency type of situation. You need to be more vigilant on doing call backs.

The Expert Air Control team was amazing. They worked very hard to design and install the right AC and Heating solution for our home (a remodeled 1935 lake front cabin). They determined and through hard work created elegant solutions to work within our old home structure and challenges. The install team was especially great - working long days to get the system set up just right.

I would highly recommend Expert Air Control to friends and family members (we found them as our neighbor recommended them to us after using them to install a ductless heating and AC service in their home).

My new furnace was installed a couple of weeks ago by Juan and Cameron. They were on time, friendly, and very professional. These two made a dynamic team and although the space for the furnace was less than ideal, they figured it out and everything worked out. Very impressed with them and would recommend them to anyone! Service: Installation

Installers are very professional. They insured that we satisfied and answered all questions. The work areas both inside and outside were very clean.

2021 / Our current home. I figured I would try using them again. I again requested for Wes / no Wes. No call ahead. Service guy was very nice. Didn't offer to put on booties. Left marks All over my floor. I don't like to leave low stars is why I went with 4 with that being said I feel the customer service side should be a tad better. 2018 / We have used this customer for several years and the one technician that had come out the first few times (Wes) was fantastic, we then paid thousands of dollars to have a heat pump installed, which sometime after this they had merged.

I had set up a maintenance agreement which I signed on a I-Pad to have our heat pump, furnace and gas fireplace inspected every 6 months, never happened. I called and they promised this would happen, never did. I then scheduled another appointment and they ended up being 2 hours later than I was told. Then we decided to make 1 more attempt only because of Wes being fantastic, then we ended up getting another technician when we specifically asked for Wes.

It just seems the communication has gone down hill drastically. We will be looking for another service provider going forward. Thank you Wes for the wonderful service prior to us having the heat pump installed.

Last year they did a complete retrofit on my house, installing not only a new heat pump, but also full ductwork as well since my house had previously used only electric baseboard heat with a gas wall furnace in the living room. Not only is the new system much quieter, the whole house now stays at a consistent temperature because the ductwork they designed and installed distributes the air perfectly with no hot or cold spots.

On top of their technical skills, they've been a pleasure to work with and took the time to go over my options thoroughly when I was initially deciding on a system to install. I recommend them any time I get the chance.

The team at Expert Air Control was extremely responsive and flexible with my work hours to complete our annual maintenance. They were on time, extremely respectful, and cleaned up after themselves. I'd highly recommend. THanks guys! Service: Heating system maintenance

Very pleased with installation of AC 2+ years ago. Price was fair, and service timely with professional expertise. Most notable was the service this past summer during the heat wave. Personnel came to our home that day to fix problem with follow-up of parts. Can't say enough about the " Expert Team" of Allison, Sidney, Cory, Robbie, Wes, and Tom. First class operation.

We had a central air installed four years ago by another company. The problem is that upstairs is not getting cool. They figured out that our return air system was way to small for the house. They spent almost two days repairing and updating. We can already feel a difference. A great transaction. Service: HVAC duct & vent installation

Expert Air just finished installing my Navien NPE180A tankless water heater. Was given an install start window between 8 and 9 AM. 2 Techs promptly on site at 8:30. Meticulous install. All piping runs neat clean and arranged to allow for 2 other piping projects in process. Thorough clean up. Even cleaned part of the garage that was dirty when they arrived! Jesse thought to recommended a UPS back up in case of power outage. Electrician placed the new outlet exactly where I could reach it and use the UPS if needed.