HARP Mechanical & Home Services

I thought my long furnace replacement nightmare fiasco with Harp had ended. A new Harp technical manager (JD) appeared on the scene; we negotiated a reasonable agreement on conditions for completion/payment, and after test period I remitted full $14,000 payment to Harp via BofA on 5/23. I advised JD by email. Bank sent check on 5/24. On 6/1, I received the second rude and abusive Harp telephone call.

I also advised JD that check was sent. On 6/2, I contacted the bank, asked them, to investigate, and informed JD. No response. On 6/3, the bank responded with the check number. I forwarded information to JD. No response. Also that day, bank informed me that they had contacted "Beth" at Harp to try to resolve matter, but Harp had not been cooperative.

I advised JD, but no response. On 6/5, I prudently stopped payment on the check which appeared lost in the mail (or perhaps in Harp's back office). I advised JD of the stop payment the next morning (6/6) at 10:09. I asked Harp to acknowledge they understood check was no longer valid and suggested replacement options. No response. I considered this to be very strange, even by Harp standards.

On 6/8 at 5:29 pm, I received a Fraud Alert from BofA Security advising check had been deposited somewhere. I followed up with the bank and advised JD of the ongoing investigation. I reminded him that I had requested Harp advise me they understood a stop payment had been issued and he had not replied to my last 4 messages. On 6/9, JD responded saying he had forwarded messages and admitted that Harp itself had made deposit.

After consulting with bank, on 6/16 emailed JD, asked for details on check, expressed hope we could complete transaction in next few days. No response. Beyond bizarre! Seems very probable that Harp knowingly deposited invalid check. I'm not a lawyer, but. After 19 months and 87 emails sent, this farce is not yet over. IMHO, Harp is a large, dysfunctional, Rube Goldberg-machine. Buffoonery reigns! Be warned!

This company only gets one star because they came on the same day that I requested service. After I booked the appointment I did look at reviews on yelp which most of them are not very good. The common theme is overcharging for their work. I can now say firsthand this is the case. They charge $99 for diagnosic fee. Okay I'm cool with that. A bogus $25 service fee not even sure what that means.

Okay I have you coming on the weekend I can take that. The worker was friendly enough however he never came into the house to look at the air handler after i told him that I spotted ice on the air handler line. He decided that my system was low on charge and I needed Freon. He gave me a few options one being to add Freon with a sealant the other to add Freon with a sealant and some type of dye to see where the leak might be and the third option being to replace the a/c unit for $14,000-$20,000!

I looked the employee in the face and told him they I had already gotten one quote from another competitor here in town and they quoted me 6000. He seemed awfully surprised and said that was a really good price and that his company could never offer that. Just to add Freon and it was only 1 pound with a sealant to came to over $800. I told him I thought that was a little bit excessive considering I had Freon added last year by another company and it was only 300 and change.

I unfortunately forgot the company I use last year or I would've contacted them. He then went on to say he can reduce it by $50 and give me 10% off for a military discount. The reason they can offer these types of so called "discounts" is because they're overcharging to begin with. Let's just call a spade a spade. In any event whatever he did didn't seem to work very well as even three hours later of having my system running my house only cooled down 1 degree.

I then decided to take matters into my own hands. I mentioned to technician that I had no idea when the last time the condenser coils had been cleaned. It appears this wasn't a concern of his. I then went out and bought coil cleaner took apart the air condenser cleaned all the coils. Within two hours my house cool down 5°. Whoever runs this place should be ashamed of themselves overcharging the way they do. I will never use this company again not would I recommend them.

I had a water leak and called Harp based on the fact that I'd seen their trucks and many print ads. I was happy with their ability to respond quickly. I had prepared for the arrival by opening the ceiling and identifying the source of the leak, providing lighting and a ladder, and shutting off and draining the water lines. The plumber was on site for a little over an hour.

When the invoice was sent (charged on my credit card) it was for more than the price quoted. I asked 3 representatives from the company for a breakdown of labor and materials and was ultimately informed by the Customer Service Manger that "they don't bill that way" and I could not get that information. Although a cost adjustment was made, the price was still way out of line for the service provided. I will utilize a local independent plumber in the future and recommend that you do that too.

If you can get Kevin L. As a technician I'd say go for it. We've had a good experience with him. Otherwise, RUN! You want someone to charge you fees and then give you an outrageous quote after doing absolutely nothing, call HARP!

Our technician Zach was amazing. Very friendly and polite. Gave us honest advice. And he made sure all of our questions were answered. I'm very happy we called HARP and I'm very happy he was the technician sent to us. Honestly can't say enough good things. He was fantastic. Service: A/C system maintenance

Our A/C needed to be replaced, they convinced us to buy a new AC unit and a heat blower. Well after at least six visits our system STILL randomly switches from cool to heat (not the thermostat just the temp of the air) causing us to wake up in the middle of the night to a 90 degree house. Today we came home and the downstairs was 89 degrees and upstairs 95 degrees, with two small children this DOES NOT WORK.

We paid a lot of money to this company and have even reduced ourselves to texting the sales associate that conned us in the first place photos of our thermostats. Everytime we call there is no manager available to speak with and no one ever calls back. At this point we are honestly just going to contact an attorney to get our money back and hire someone else to fix this disaster.

Tech arrived to look at my 3 zone system that had suddenly stopped working. He removed a blown fuse from the circuit board that controls airflow and used a jumper so start testing where the short was coming from. Suddenly, I heard a pop and smelled something burning. At that point the tech told me that the board was bad and needed replacement. He wasn't encouraging about the availability of a replacement and told me if he couldn't find a replacement for my two-year old board 'my entire system would have to be replaced.

He promised to look for a replacement board on Monday and let me know (he didn't follow up ). I was skeptical. My skepticism was heightened by his almost constant talk about his several expensive homes, cars, and other businesses. I'm not sure what that was all about but it served to raise concern in my mind. I called another HVAC company, who came out on Monday.

They did a lot of checking and confirmed that the board was fine and it was the transformer that was blown.that's what popped and burned. They replaced the transformer and proceeded to spend 3 hours tracking down where the short was. HARP had actually blown the transformer and then just concluded I needed a new circuit board (that they estimated would cost $1200-&1500). Based on my experience, I can't in good conscience recommend this company.

This company is an absolute RIPOFF! We had an issue with our AC unit and they sent a technician over. We'll after he found an issue he recommended we get an entire new AC unit and Air Handler unit in the attic. He quoted us for the entire system plus installation between 15 to 20 THOUSAND! Yes your reading that correctly. After talking this over with my wife and calling a few people we all got the same answer from everyone, they are charging you double for everything.

They actually thought we were joking when we mentioned the quote. I will say they are reliable when it comes to an emergency but they are absolutely EXPENSIVE and a total RIPOFF! We will NO LONGER ever use this company again.

I had my AC stop working and set up an appointment with HARP the following day. Zach was the technician sent out to look at my system. He arrived promptly at the start of the set window. He quickly diagnosed the issue, explained what he was going to do to fix it, and was upfront with what my cost was going to be. He was extremely professional and personable. I was very impressed by Zach and highly recommend he and HARP to anyone needing timely HVAC repairs.

The service was absolutely amazing. Mark came to fix a valve on my toilet and he was done in 20 minutes or less. I then noticed there was still a small leak in the basement as he was leaving and I ran out to get him to come back and he did with no hesitation. Come to find out this leak was not associated with what he just fixed it was a separate issue.

He gave me a quote and even though we won't do that service right this minute. We will in the near future and it will definitely be with this company. Great service. I highly recommend them

I had a new furnace and A/C system installed last November. Cost some big $$$.They came right out and installed 2 days later.all went smoothly, or so I thought.they came back out last month to finish installing the A/C system as weather was warmer. They did not seal it properly and the seal around the filter housing, hoses and plenum are leaking like crazy and it is freezing in the basement and warm in the main part of the house.

I called them this weekend and they said they would be out this morning.someone called me last minute this morning and said sorry, can't make it today, no one is available.can set you up for an appt in a few weeks. Same thing was done to me in April to complete the install. Waited during the 4 hour window and they called hour 5 and said we can't make it today.

I'm wasting a ton of money on electricity to cool the basement. Well after maybe 10 phone calls, and hours on hold they booked me for this Sunday and truthfully I don't trust them to show up. I asked to speak to a manager or someone in charge, well that was impossible. It just sounds like I'm talking to people in a call center. Is there even an office?

When you were selling me this very expensive system you bent over backwards to be there for me and took my money.now.what the heck? Update: Tech came out and fixed our sealing issue.it was not installed correctly and he had to fix their mess. Third time is the charm I guess. I can't believe with such a big company, the dollar amount we spent and this was the install service we got.

I'm very disillusioned with this company. This last tech seemed knowledgeable and I believe we are okay now. The install techs need training, LOTS of training and it would be a good idea to have a seasoned tech with them during each install to avoid this type of issue happening again. Also I noticed if you post a positive review, you get a response from the owner. I have received nothing.

Have been a long time customer for heating, AC and water heater maintenance as well as purchasing and installing new units for all three. HARP has been responsive, professional and fair for many years. Recently had routine AC maintenance done with Matt with no issues and timely completion of work. Thanks to HARP and their staff for being a reliable service source.

Only call this company if you want to have a difficult time. I unfortunately hired HARP to replace my old AC, and it was a mistake. Three workers were here for 12 hours on one day and had to send someone else out for another couple hours to finish another day. Way too long to REPLACE an AC. Turns out they didn't realize the voltage from the breaker didn't match the unit.

How did no one from HARP realize that initially? Then after the 12 hour marathon day the house was a mess. It was raining that day and they kept walking off the drop clothes with muddy boats, black finger prints on the front door, the yard was left with wires, nuts, bolts, screws, pieces of pipe and so many zip ties. Closet where they brought the air handler to the attic was banged up.

Fast forward 3 months and it's time to use the AC but the thermostat they installed doesn't have an option to turn it on. Called and was told someone would be over between 8am and 12pm. It's now 12:05pm and I haven't heard a peep from HARP. But why should I expect anything different?

Chris was our HARP service tech- outstanding!, professional, honest, very competent, and articulate/ he explained everything. Chris identified the a/c unit problem related to a miswired thermostat replacement last fall by a plumber. A/C now running great, while he was here we had him also perform the annual servicing too. We then commited to a annual serving for a/c and furnace as the promotion offer was a great value. I should mention HARP got our unit serviced within 28 hours. Thank you HARP, thank you Chris

Going on about a month with the issues for our boiler. We've had 6 visits, here is a run down of each visit: First let me start by saying dont try to talk to their service manager who I think is Shawn. I've left multiple voice mails, left messages with people on phone for him to call me back. Over this month long ordeal and I've gotten nothing.

Visit 1 - Sent the wrong technicians that weren't able to diagnose problem. Even though we told them what type of boiler we had. I missed 1/2 of work and pay. Visit 2- Correct technician comes out. Here for about 3 hours, cant find the problem. Offers 2 solutions. #1 a descaling for $500 then if that doesnt work replace a pump for $900. Descaling didn't work so we moved onto replacing the pump.

Visit 3 - Technicican comes with wrong pump. Has to leave. (Another 1/2 day of work/pay missed). Visit 4 - Technician comes with wrong pump, again. Has to leave, but this guy Kevin is absoutley amazing and super knowledgable. (Another 1/2 of work/pay missed again) also noticed the bill had gone UP $150. Called customer services, weirdly enough I was told "Oh it just so happens we had a price hike THAT DAY, so we will bring you back down to original cost." They also did offer to take a couple hundred more off because of their numerous wrong techs or wrong pumps, which is nice, but doesn't come close to covering the pay I missed for missing work.

Visit 5 - Today, waiting on tech right now. Dispatch just called asking if they could delay to tomorrow because their tech is held up. I said absolutely not. We will see who shows up, when, if they have the right part, and if they send the right person because I have little faith in them as of right now. Will update soon!

Submitted a 1 star rating dated 2/4 on YELP. It took them three weeks to fix the problem they caused and then Charlie H gets on YELP and has the audacity to reply to my review by saying well, it got resolved eventually. Here is my response to Charlie "Your response is accurate in that my issue was ultimately resolved but should it really take three weeks?

Should I really have to threaten to call the BBB in order to get permission to speak to customer relations? Should I as a long standing customer not be able to speak with a customer relations rep 5 times? Should I not receive a return call that business day when I leave a message for customer relations at 9AM? Your reps who answer the phones don't understand what your company even does and then get all huffy when I ask to speak to a manager.

Very disorganized over there and I think your response is a lame effort to make it seem like its not a big deal to treat your customers so poorly because hey, eventually it gets fixed. I'm still waiting for an apology for a missed day of work and the additional inconveniences and stress your company caused me and my family. Waiting.but I bet you don't get back on YELP and apologize."

I have nothing bad to say about my experience with HARP. Are they cheap - no. BUT, they are reasonable, fair, focus on customer service. The experience started with my salesman, Mike Hounshell, who was not pressuring and very tansparent and reasonable. He and the company really worked with me and stood by their guarantees. I received a text in the morning of the install and was able to track the technician. Chris and Ali completed the install of the furnace and air conditioner in no more than 6 hours.

The install looked great and the cleanup awesome. Ali reviewed the system with me and the company was on the phone scheduling completion of the work in the afternoon. I'm now warm and waiting for the next February snow storm this weekend!

I had a great experience with David Falkowski. He is super polite, professional, even said hi to the dog who I secured in the window. I called Harp after I found water under my water heater in my new to me home and Harp's information was on the machine. It turned out everything was still under warranty. He took his time regardless and it was nothing for me out of pocket.

Because of my experience with him, you have a customer for life. I also liked that Harp sent me his picture and qualifications before he showed up so I knew what I was expecting. Nice touch!

They try to force me into buying and installing a new unit, 11,000 dollars They acknowledged that I needed a new motherboard but they told me they could not find a replacement. Called a local plumber for a second opinion and he was able to obtain a new motherboard 15 mins from my house. Local plumber also warned me about HARP and them trying to push new unit installs.

Did not check Yelp before doing business with them, wish I had. Other reviews made them look competent and caring as a company. Crew made an utter mess of my basement and broke part of the house, made repairs but made it look like they were doing me favor for the repairs and that I should have been charged extra for the repairs. Equipment and prices were competitive, but go forth with peril.

I have nothing good to say about HARP. My family has been a long-time customer and have used their services since at least 2010. However, this year I was unable to schedule a routine heating system inspection before the winter heating season. They wanted to schedule at the end of February! To add insult to injury they subsequently flooded me with advertisements saying they had same-day service for these inspections at a special rate.

I called again, scheduled the service for the next day, and received a call minutes after making the appointment rescheduling it to the end of February. I canceled the appointment. Stop advertising services you cannot provide! This is deceptive advertising. Also get your house in order, so that the people who make your appointments know when blackout periods are in place for "no heat calls" due to staffing shortages!

I had them come because my boiler kept chipping out. They came once, charged me and the boiler chipped out later that night. Had them come back out, clean my filters. It chipped back out. They came back and said my boiler is unsafe, they wouldn't have it in their own house. They told me they didn't feel comfortable relighting it and I need a new boiler. Quoted me a new boiler for 11K.

I had someone else come out and they fixed it, without a problem. Moral of the story: they're either scammers or don't know what the hell they're doing. Also, the 24 hour service is BS. DO NOT RECOMMEND.

On the coldest day of the year our furnace stopped. Our local company said they had a two week wait! I googled reviews and found Harp- who I was not familiar with. The call rep was very nice and showed concern. Within 15 minutes the manager called to fully understand our need and he juggled staff to help us. Matt was on his way. We couldn't believe the excellent customer service!

Haven't seen this type of professionalism in a long time. Matt explained what he was doing and why- he taught us things we could do if this happened again, he got everything going, checked and tested each thermostat and zone. One of the most knowledgeable and helpful techs we've ever had in 40 years of caring for our homes. Thank you Harp for helping so quickly and for your expertise- Matt was fantastic, as obviously your excellent staffing and operations for your company are, as well!

Their customer service has declined over past couple of years. Long time customer of their maintenance program for multiple properties. They've made it increasingly difficult to schedule the yearly service call that is included in my monthly fee. I used to be able to schedule both sides of my duplex (a rental property) to have both furnaces and. hot water heaters serviced on the same day.

This is easier for both my tenants and I. Today I was told it would take too much time to schedule. They're eager to take my money each month, but lack on the service part of the contract.

I had written a very favorable review of Harp home services which I have just had to delete. My experiences with an employee named Bill have completely soured my previous impressions. I was told I needed a part that pertained to a safety issue for my furnace on 12/6/21 by the technician Ken. When I grew tired of waiting on 12/27:21, I called and spoke to Bill who matter of factly informed me that the part was never ordered.

I was, I believe, understandably unhappy and dared to say so. Bill made no apologies but rather copped an attitude and asked if I wanted to have the part ordered or not. I said yes and ended the call. On 1/5/22 I called again and again was transferred to Bill. He said he would check and call me right back. It's now 3 days later and I've heard nothing from Bill. Harp may very well be a good company but that certainly is not reflected by all their employees. No follow through leaves a bad impression.

Boiler stopped working during the night so I booked appointment through HARP for today. Guaranteed between 8-12 that a technician would arrive or service is free. 1230 came and went so I called just to make sure someone is coming and they say they have no record of the appointment even though I showed them the confirmation. I told him I don't expect them to make good on it being free I just wanted it fixed.

They said they are booked solid and can't do anything for me. Meanwhile I have an ice cold house with a newborn. Don't take a guaranteed appointment if you can't fulfill it. Wasted 4 hrs waiting for a technician that was never going to arrive. Go elsewhere Lesson learned!

Had a appointment for oct or nov don't remember but it was canceled by them and rescheduled for January They just called a few days before appointment and tried to reschedule it for next day. I am done with them called another company and made an appointment with them

Our heating unit failed overnight, and HARP was able to work us into their schedule the next morning. Clay arrived on time, was kind and patient with our panic, and was able to fix the unit at a reasonable price. We were very pleased with Clay and HARP. We would absolutely recommend them. Service: Heating system repair

HARP has been our provider of choice for the past year and a half, and will continue to be. They have responded with urgency and given professional advise and service. Their technicians are very knowledgeable and communicative, giving us confidence in the solutions they provide and faith that they will stand behind what they tell us. I recommend HARP Home Services to any and all who are in need of this kind of assistance.

First time using HARP. My boiler died (two days before Christmas!) and I was in distress because my oil company who usually services us said they were closed until Monday and "not sure what they could do." HARP made it so easy. Everyone was friendly, communicative and helpful. The technician showed up when he said he would and was absolutely wonderful. Zach E. was engaging, knowledgable and really put me at ease.

I was appreciative of his honesty and ability to explain the issue and next steps. All costs were transparent and affordable. I will use HARP again and recommend HARP to everyone!

Scheduled a routine heating service about 45 days ago and this afternoon I received a courtesy call that Harp has too many Emergency calls to do my routine heating service this coming Wednesday and they asked to reschedule and the earliest opening is in February. Guess I need to find someone else. UPDATE: Harp did respond to this review. Chelsea, who was very polite, called me to try and schedule a service for 12/16, which would have been great.

I wanted to confirm with them that I had a gas-fired boiler with radiant floor heating and now they tell me they do not service this type of equipment. Still in search of a new service provider.

Juan and a few other guys installed our new furnace today. They were all excellent. Not only were they in and out quickly, they gave me some great tips for generally maintaining my equipment and things to look out for in the future. Very happy with our service, and I have no personal affiliation with anyone at HARP. Services: Installation, Heating system installation

I hope Harp's technical service is better than their customer service. After the oil company I has used for years was bought out or merged with another company, I suddenly found myself paying a lot more than I had before. So this year I turned to Harp for a service contract on my oil furnace and AC. I received an email in advance of the technician's arrival.

The technician arrived on time and was very thorough in explaining their services. He said my furnace wouldn't need to be cleaned until Spring and they could service both the furnace and AC at the same time. I gave him a check for a service contract and confirmed my email address with him. A week went by with no contract or confirmation of payment received.

I called the 800 number on the 9"x4" card describing Harp's services (the only thing the technician gave me) and learned the number is invalid. What reliable business prints marketing materials with the wrong number? I looked up their phone number online and reached an out-of-state call center. When I asked to be connected to someone in CT, I was told they handle all calls.

I explained I wanted a copy of the service contract and was told it would be sent. After still not receiving anything, I called again today and this time reached someone who was able to connect me with the CT office in Windsor Locks. The woman I spoke to, who said she has worked for Harp for 5 years, said they no longer provide contracts, but she doesn't know why.

She confirmed with her manager that there is no contract, but not to worry, she has me in their system. She offered to email me a copy of the invoice. I was shocked to learn they only send those if requested. I have never heard of any business not providing a receipt as a matter of practice. When I asked her to confirm my email address, she had 2, both of which were wrong.

What happened to the correct address they used when I made the appointment? Bottom line, I hope I don't need emergency service during the year and that the technicians who do come are much more competent than the folks running the business.

Fixed and repaired water leak. Installed a new HVAC system. Great professional work. Cleaned up thoroughly before they left. Fair prices.

Scheduled A/C maintenance two months in advance. Called to confirm our appointment and was told 3 days (1 working day)before our appointment they had to reschedule due to all of the emergencies. This was today November 26 for an appointment on November 29. The reschedule date was in February and again we called they did not call us to let us know.

How is this considered acceptable? The customer service was atrocious and they obviously do not understand how a scheduling service is intended. Needless to say, Harp will never get our business and hopefully won't get yours either. Seems like this is a common practice based on the other reviews. The good news is it's 2021, and I don't have to rely on bad companies to do work anymore. The funny thing is our unit is pushing 30 years and probably needs to be replaced soon so they lost that business for sure.

Gave Harp 4 tries at getting it right. The install was screwed up. Then the first tune-up went good, and the tech actually fixed the install problem. But, tune ups 3 and 4 have been a complete and utter disaster. Nobody there appears to know what's going on with scheduling and the tech may, or may not, do everything you scheduled. It's up to how they are feeling that day apparently, or scheduling failed to tell them. You'll get a rep on the phone who will tell you how sorry they are though. It's almost like Harp doesn't want my business. So I'm done with Harp and I'm giving Stafford Mechanical a chance for my business, so far so good.

November 2021 - Ok - I get the need for for normal maintenance / inspection appointments to be rescheduled by Harp due to high volume of "emergency" calls. But if you booked an appointment in Mid-October 2021 for a visit in first week of November 2021 then have it canceled/rescheduled with next available in January 2022! Placed at back of the line even behind others with normal maintenance / inspection appointments?

What guarantees do I have that I'll be pushed back again? Why not identify other "normal maintenance / inspection appointments" closer to January and move them back a few weeks and then get others further up the scheduled.

After being sold on the "installation" being so top notch and professional, I quickly found out that it was none of the above. I spent much more than I would have had I gone with a competitor but did so anticipating the utmost detail would be shown for my extremely large purchase for my home. During the installation, this "top notch" technician team forgot to install the drain for my humidifier causing water to constantly pump on my floor and damage everything around it.

When I contacted HARP they apologized and sent a technician to finish the job they so carelessly could not the first time. This technician tied into my hot water heater, causing a new leak. The next technician was sent who removed the drain, and changed the settings on my hot water heater so now I have a nice hole so water can more freely pump onto my basement floor.

The manager was so kind to call and leave a message. I have called and left 2 messages and an email with no response in a month now. I wish I had never used the company for such a large expense and will never recommend or use them for anything in the future. My issues are still unresolved and I still have not been contacted by the company. STAY AWAY unless you want years of headache on a purchase that is the same as a car. Additionally I have logged a complaint with the BBB

We signed up, months ago for a deal where Harp tunes up the Heat and Cooling for a package price of $39 and $49 respectively, We still have the ad we signed up under. We waited months, due to their reported backlog. Today the technician showed up but told us they could not honor that price. The new price was much higher. I do not blame the technician at all.

He was friendly and tried to coordinate with the office. But they would not honor the deal we signed up for. Now we have to find a new contractor. I didn't even bother to mention the absurdity of signing up in May for an A/C tune-up and having them finally attempt to do it in September 21.

HARP came to install our new AC and Furnace on 8/30. At the very end of the install we were told that the wrong equipment was installed. Now I have air blowing out of the wrong vents. It caused our walls and ceilings to sweat when doing laundry. It turns out our equipment was back ordered which leads me to believe they knew we were getting. incorrect equipment.

I have yet to get an answer from anyone at HARP as to when they will install the correct equipment. All anyone has told me is that a Mike, the service manager will call me. Mike has yet to call me and it has been 4 days. I would not recommend this company to anyone. Totally regret it.

HVAC technician was very nice but since they took my money, I haven't been able to get someone to call me back. I've called at least five times and each time I've been put on hold for as long as 18 minutes with no results in the end. I've left multiple messages and I've been told that emails are being sent to address my question. I have one simple. question that I need answered by a person who knows about air conditioning units. I don't think I'm asking a lot. All I need is one simple phone call. I was planning on hiring HARP to install a new air conditioning unit but not anymore.

Always open for emergency service that's the biggest load of crap I ever heard We had them install brand new furnace and AC 2 years ago first it was leaking oil took them 3 service calls to fix that today my unit is spewing water into the burner unit big puddle of water in basement called and was told a manager would call within 2 hours 21/2 hours no call my wife called back and was told the guy went home for the night and someone might call you tomorrow I got 2 words YOU SUCK!

New home owner, I don't know what the previous owner did. What new home owner ever does know what the previous owner did or didn't do? I called Harp out to fix two showers. They partially fixed just one but then didn't have the remaining part and couldn't fit in the time to get the missing part because then they had to go to the next job.

Now one bathroom is leaking even though I haven't used it since, and the other bathroom is only partially fixed. This company has invested a lot of money in customer service hotlines and fancy apps to tell me where the driver is on the road, but I need an actual plumber that has the time to do the job until it's done. I won't be calling them again.

Reasonable prices and fast service. I highly recommend the folks at Harp for all of your Home Services needs.

They still charge me when they tell me they no longer service my area and owe me over $100 in past charges. I have to keep disputing my bills.

Once again updating my previous reviews. "Charlie" responded to both of my ratings, indicating that HARP prides itself on great customer service. His most recent posting was either Sunday night or Monday morning. Thus far, there has been no followup from the Customer Relations Mgr other than when she called during lunch over a week ago, and was unavailable when I called back an hour-and-a- half later.

So either "Charlie" was just giving lip service, or there is a disconnect from him to his staff. To reiterate, I was a long-time customer who had an appt last week for an A/C tune-up. HARP cancelled it partly due to "an unscheduled absence". Then told me the next available appt was in the last week of Sept. And they advertise in the regional newspaper that they were scheduling A/C tuneups for $49 "now". This is certainly not my definition of "great customer service". Do yourself a favor. Avoid this company!

My story is repeated below by many others below. I answered an ad in February for a/c work and was given a date of May 22nd. I received a notice the day before to confirm the appointment. The morning of my appointment I get a call to cancel. The next available date is August 20th! I was told they were going to be "busy" until then. On another occasion this spring Harp did come out and diagnosed a heating element issue.

They had the part back at the shop. Next I get a hard sell on buying a service contract which I politely refused. They have never returned to fix the heating problem and it's been 5 weeks now. A terrible company based in Wilmington, Delaware under the name of Horizon Services. Consumer Protection Department and Attorney General office should put this "company" out of its misery.

I called on Thursday and scheduled an A/C tuneup at our condo in Hartford a couple months out based on a special they emailed me about. On Friday the dispatcher called me and said they don't go to the "big cities" so she had to cancel my appointment. The guy I was on the phone with for 15 minutes taking all my information doesn't know your service area? Odd. 2 days later my A/C in my house dies so I called Harp Sunday morning.

Their website says they have emergency service with no extra charge so I called them. It was May 23rd and their next available appointment was May 31st. You'll see from my prior review I am a customer of theirs and 8 days is the soonest they can come, but I scheduled. I called another local place in South Windsor where I live and they offered to come out same day Sunday for time and a half, or Monday morning.

They came Monday morning and quickly diagnosed a bad motor and replaced it. THAT is how you take care of a customer! I guess I need to cancel my 5/31 appointment. Who needs a doctor that can't see you when you're sick? Maybe Harp's "game" is the cheap routine check-up with upsell on the spot; my concern with my prior experience with them when my $99 cleaning went over $400 because they said i needed a capacitor.

They are WILDLY overpriced. Looking to install a ductless multizone system and they are asking for roughly 21 grand, whereas other companies are quoting around 11k-13k for the same exact job and equipment. I guess it's easy to get people to pay these prices when they are dealing with poor customers that aren't experts in the field. What a scummy scam and business model.