Since 1973 A&B Cooling & Heating Corporation has offered domestic and light commercial customers in Connecticut with professional repair and installation services. We Can Help Whether you own a domestic or light commercial building, whether you need installation or service, our mission is to supply you with key environmental systems expertise.
Reviews (9)
Tracy Lotko
May 06, 2021
Terrible service. This company was referred to me because they are supposed to be the experts on water furnace brand. The issue with my unit is very specific and not your run the mill issue and I've already paid >$300 to have other companies not fix it. I wanted to make sure that the person they were sending would be able to diagnose it properly. I think $150 an hour just to diagnose is a bit steep with no guarantee that they would send the right person.
So when I shared my concern I was told by the office personnel that they would get back to me after talking to the owner. They did not get back to me- instead I had to chase them down and now are refusing to look at it. I guess they don't need good paying customers.
So when I shared my concern I was told by the office personnel that they would get back to me after talking to the owner. They did not get back to me- instead I had to chase them down and now are refusing to look at it. I guess they don't need good paying customers.
Joe Tycz
Nov 24, 2020
I am extremely pleased with A&B knowledge, service, and responsiveness. A while ago Guy and crew repaired my geothermal heat pump system that they found was inadequately installed and serviced by the now insolvent installation contractor. Problems with the heat pump were addressed and corrected immediately and to my satisfaction. Most recently during the cold weather snap my unit shut down the heating mode but fortunately provided an error message.
By telephone, Guy was able to diagnose the problem and correctly walked me through the fix which not only displays his skill set, but also A&B's compassion to get me back on line as quickly as possible. I have a great deal of confidence with A&B and recommend them highly with a 5 star rating.
By telephone, Guy was able to diagnose the problem and correctly walked me through the fix which not only displays his skill set, but also A&B's compassion to get me back on line as quickly as possible. I have a great deal of confidence with A&B and recommend them highly with a 5 star rating.
Orta Family
Apr 25, 2019
Joe Tycz
Apr 10, 2019
My geothermal heat pump system was installed by a company who couldn't service it. I had a couple problems with the installation causing excessive water usage and leaks. Guy and crew were to my rescue almost immediately. I can't say enough about their knowledge of geothermal heat pump systems and their servicing of, and caring for, customers. I highly recommend AB Cooling, Heating, Geothermal. AB is a professional organization.
Penny Cyr
Mar 03, 2019
Oleg Alecksandrovich
Jan 10, 2019
We decided switch to geothermal our new house in New Milford, CT. As it pritty expencive project so I spend two long months looking for trustable company for this job. I was lucky to find A&B during this process. After few conversations with Guy I was impressed with his professionalism that help me finailise system design. A&B team designed and built the new ducting for full house and installed top of the art geothermal variable heat pump system and propane domestic water heater.
The finished system is absolutly amazing - it is 10 times more efficient. It is easy for me to compare as we have two properties one with geothermal and one with standard HVAC. A&B is fantastic company and I would recommend them to anyone.
The finished system is absolutly amazing - it is 10 times more efficient. It is easy for me to compare as we have two properties one with geothermal and one with standard HVAC. A&B is fantastic company and I would recommend them to anyone.
T.- Bone
Dec 26, 2018
Guy and his techs know their stuff, but they pull some shady stuff. We used them for both our a geothermal HVAC system in our new home, as well as service. With our new construction, we paid over $105K for a system with geothermal, dedicated ventilation systems and on-demand hot water with names such as Water Furnace, Venmar EKO and Noritz. No expense was spared with this company. Apparently, Guy slipped in an upgrade allowance for Reggio vent grills, that we didn't realize had an "expiration date." When we asked to use the upgrade allowance once we settled in and decorated our new home, he said it was too late.
Nothing verbally or written mentioned any of this, so we thought it was kind of unethical, especially considering the amount we paid. Other questionable practices occurred with service. Several parts had to be replaced in the first year and two, in the equipment that Guy chose for us, due to defects. Despite having a two-year workmanship warranty, the labor, and any non-covered parts were on us since it's not A&B's fault. Ok, technically.
He's right, but it's poor customer service. The shady stuff, is that his tech came out for 30min to replace the part and charged out for 2-1/2 hours. Now, I get travel expenses, but where did he come from. Vermont? I actually received a text asking him to open the gate as well as cameras showing arrival and departure times to verify it was slightly under 30min on location.
I emailed these and called Guy to discuss before I paid the invoice, and not even the courtesy of a return call to comment. Shady business and poor service, and that's after paying him over 100 thousand dollars. It's disappointing to say the least.
Nothing verbally or written mentioned any of this, so we thought it was kind of unethical, especially considering the amount we paid. Other questionable practices occurred with service. Several parts had to be replaced in the first year and two, in the equipment that Guy chose for us, due to defects. Despite having a two-year workmanship warranty, the labor, and any non-covered parts were on us since it's not A&B's fault. Ok, technically.
He's right, but it's poor customer service. The shady stuff, is that his tech came out for 30min to replace the part and charged out for 2-1/2 hours. Now, I get travel expenses, but where did he come from. Vermont? I actually received a text asking him to open the gate as well as cameras showing arrival and departure times to verify it was slightly under 30min on location.
I emailed these and called Guy to discuss before I paid the invoice, and not even the courtesy of a return call to comment. Shady business and poor service, and that's after paying him over 100 thousand dollars. It's disappointing to say the least.
Asayl A.
Apr 04, 2017
I have had one of the worst experiences with this company. I bought a beautiful house in Ellington CT just 2-3 months ago (mid may 2016) The house was built 2009 and has central air system installed by AB cooling. we haven't used the AC at all because just two week after we had bought this house we went on vacation traveling outside the country and didn't return until august 21st. Tried turing on the AC but wouldn't work in the second floor.
So i called the company and no one responded so i left a voice mail, waited two days no one had called me so i call again and a young girl from her voice had answered and told me the office is closed and she will give them the message the next day so i waited and i called the day after that no one answered and no one called back by that point then a day later an older female called me and told me to change the AC filters and i did but AC still won't work so i called same day just a couple hours later and the same female answered and told me they were 4 weeks out and to look for someone else. i said okay no problem i call another company and they come to take a look at the system and they have no idea whats going on and couldn't figure it out and suggested we call the company that installed the system so i go back and call that same older lady answers and i tell her what had happened and i said "this is very frustrating i have called so many times i don't understand why you won't just give me an appointment i don't care how long from now it is or how much it costs i just want the problem fixed i have young children in the household who wake up sweating give me whatever you have as soon as possible" then she says "you are yelling at me" i said "im not yelling at all i just want someone to help me out get this done and over with" she started yelling at me and i just said "can you please just give me your manger or boss or owner or whoever is in charge" she continues saying "no. no one is here" so i asked "can i have someones phone number or email or anything at all?" so she goes "i don't have to talk to you" AND HANGS UP THE PHONE ON ME.rude rude rude beyond disrespectful. so i call back and another man answers and tells me he will give me and appointment takes my name and phone number and address then hangs up. by that point i was like what the heck is going on so i get in my car and drive over there i get there and there are only two people in the office the man and woman i spoke to and i ask about warranty and if they had any info on the house and all they give me is a paper with a link to other companies and tells me they don't get to all of their costumers. why do you have a company with so many costumers and not enough staff members? NOT HAPPY AT ALL no help and I DONT RECOMMEND ANYONE TO GO TO THIS COMPANY. shame on. i would give you no stars if i could.
So i called the company and no one responded so i left a voice mail, waited two days no one had called me so i call again and a young girl from her voice had answered and told me the office is closed and she will give them the message the next day so i waited and i called the day after that no one answered and no one called back by that point then a day later an older female called me and told me to change the AC filters and i did but AC still won't work so i called same day just a couple hours later and the same female answered and told me they were 4 weeks out and to look for someone else. i said okay no problem i call another company and they come to take a look at the system and they have no idea whats going on and couldn't figure it out and suggested we call the company that installed the system so i go back and call that same older lady answers and i tell her what had happened and i said "this is very frustrating i have called so many times i don't understand why you won't just give me an appointment i don't care how long from now it is or how much it costs i just want the problem fixed i have young children in the household who wake up sweating give me whatever you have as soon as possible" then she says "you are yelling at me" i said "im not yelling at all i just want someone to help me out get this done and over with" she started yelling at me and i just said "can you please just give me your manger or boss or owner or whoever is in charge" she continues saying "no. no one is here" so i asked "can i have someones phone number or email or anything at all?" so she goes "i don't have to talk to you" AND HANGS UP THE PHONE ON ME.rude rude rude beyond disrespectful. so i call back and another man answers and tells me he will give me and appointment takes my name and phone number and address then hangs up. by that point i was like what the heck is going on so i get in my car and drive over there i get there and there are only two people in the office the man and woman i spoke to and i ask about warranty and if they had any info on the house and all they give me is a paper with a link to other companies and tells me they don't get to all of their costumers. why do you have a company with so many costumers and not enough staff members? NOT HAPPY AT ALL no help and I DONT RECOMMEND ANYONE TO GO TO THIS COMPANY. shame on. i would give you no stars if i could.
Kaplan America
Mar 17, 2017
BUYER BEWARE! I have my attorney taking legal action.we cannot get support on the $42,000 water furnace we purchased and installed in our new home. In 2007 I purchased a brand new $42,000.00 water furnace from Guy at A&B cooling and heating and it has been an ABSOLUTE nightmare since day one. Guy literally was casting racial slurs at my contractors building my new home and repeatedly started fights with the contractors onsite!
Now he refuses to work on the system and after calling the other authorized water furnace dealer listed on there website they told me "we are too busy to take new clients", I am at the end of my rope with this system. I need the system fixed winter is upon us and I can't get it serviced! Thank god for reputable companies in the area that can pick up the pieces left behind from butchers like this company! the specialists that reviewed and diagnosed the system also told me it is "TOO SMALL" for my house! if you can afford a $42,000.00 mistake on your mortgage for your new home, then use these guys! if not RUN!
Now he refuses to work on the system and after calling the other authorized water furnace dealer listed on there website they told me "we are too busy to take new clients", I am at the end of my rope with this system. I need the system fixed winter is upon us and I can't get it serviced! Thank god for reputable companies in the area that can pick up the pieces left behind from butchers like this company! the specialists that reviewed and diagnosed the system also told me it is "TOO SMALL" for my house! if you can afford a $42,000.00 mistake on your mortgage for your new home, then use these guys! if not RUN!
