Ranck, Robert H

Matt was very knowledgeable and professional. Did a great job on several projects for us. He kept me updated on the process and exactly what he was doing. Most important was the information he gave me on how to reset and replenish our acid neutralizer in the future. Very helpful! Services: Plumbing pipe repair, Water tank repair, Water heater installation

The Ranck AC installation team was great. The design was well thought out and explained in detail. The installation crew was professional, careful, and competent. A big thank you to Randy, Andy, Quinn, Ralph, Dennis, and Dale. We are enjoying the results of your efforts. Services: Ductless heating & A/C services, Install AC, Installation

Due to Greg's injury at work, we were assigned. A new Plumber Jeff, who measured, ordered and installed a new sink in our bathroom vanity. He did a perfect job from start to finish! He protected our hardwood floors and carpet with drop cloths before he started the repair. We were very pleased with Jeff's work, and will continue to request his services again. Rancks is definitely a reliable company! We have used their service for years.

I'm not a big fan of complaining publicly, but we have a relatively large job that needs to be done, and we had heard great things about Ranck. They came out quickly to look at the issue, write it up, and get a quote ready. Then we got a call that someone else needs to come out to do the estimate. They came out, as scheduled, and seemed great. Told us we would get the quote that afternoon because the job was urgent.

Nothing that day. The next day. Or the next day. And when I called to check on the estimate I was told that the ONE person that does the estimates is away yesterday and today, and they can't find it if it was done. I understand miscommunication. What I don't understand is that not once was there even an attempt to get it done today, apologize, or look for a way to make us a customer. Based on that, I can't imagine I will try them again.

Ranck is an excellent company, we are long time customers and we are very satisfied. We always request Scott for our service calls because he is an excellent technician who takes pride in his work. Scott is mindful of your home and leaves his work areas very clean. Services: Repair HVAC, HVAC system maintenance

We returned to Ranck after becoming totally dissatisfied with our current company. They would spend 10 minutes inspecting and 30 minutes trying to sell us something everytime they showed up. Ranck, Vaughn, showed up and immediately started. He spent ample time cleaning and inspecting our heating system then gave us the good news that everything was in great shape and no action needed. Ranck was very responsive, the maintenance agreement comprehensive and Vaughn was very thorough and professional with a great personality. Extremely glad we came back and looking forward to our spring maintenance for air. we would welcome Vaughn back anytime!

We are so pleased with how installation went! We had an entirely new heating and air conditioning system installed with a whole house humidifier, a new thermostat and a new, larger water heater. The team was here early, offered explanations as they went, worked around our whole family being home that day, and just worked so seamlessly with each other. We were expecting the project to possibly take a second day, and they finished it in one. I would absolutely recommend Quinn and his team again to anyone.

Randy was incredible! He worked with my wife and I to find a way to get our system installed when our backs were against a wall with being able to get more credit after we just purchased a home. Ranck had the best price on the first pencil. Randy was incredibly thorough in his home inspection and explanation of how everything would go. He was not pushy, but did follow up well and helped make sure we did go with you guys.

He's a top notch professional and you're lucky to have him! The install team was alright. I didn't interact much with them but they kept my floors clean and everything they installed works well and looks nice. We are eager to complete the installation of our full system and will definitely be using Ranck for any service needs.

I have worked with a handful of Ranck techs and sales people (Tracye, Ben, Randy & Scott to name a few) since moving to the area 20 months ago.and come away impressed each time. Their corporate culture is top notch and it shows in their employees. Will definitely continue to utilize this excellent organization that focuses quality! Services: Water heater installation, A/C system maintenance

This company is fantastic and I can't say enough great things. They are here to take care of the customer and not take you for your money. Tom educated me on everything he was doing and why he was doing it. He is very knowledgeable and is able to work around different problems that come up while on the job. Will recommend to anyone!

Ranck answered our emergency call very quickly, Trayce resolved the problem, and did a great job of cleaning up the area. Thanks for your pleasant and good service! Service: Drain unblocking

Technician Ethan has been to our home twice for yearly maintenance. He is very friendly and professional. The first time he recommended some extra work and we declined because we've had other companies "recommend" pricey repairs. I think the work Ethan suggested (and we did have done a little later) was under $100. Service: Heating maintenance

Other hvac companies were out weeks just to perform a simple annual cleaning on my oil furnace. I call Ranks and they said they could come out today. The tech was very friendly. Overall very satisfied and will use them again!

Trayce did an excellent job explaining what he was doing and how everything would be charged. Very professional. We're thankful to have our hot water back! Services: Boiler repair, Boiler installation, Installation

We cannot say enough of good things about the service we got from Trayce at Ranck! We had to replace our sump pump and some pipes, he did a fantastic job. Was always on time and so friendly to our two little kids and dog. We are a customer for life now for sure! Thank you! Service: Sewer repair

For the Lancaster PA county Ranck are always our first go-to option for any heating & plumbing residential projects. We have continued, and this time is no exception to use Ranck for 4 major projects; main bathroom, furnace replacement oil-to-gas, kitchen and recently closet half-bathroom. Rob Leed, our sales contact, was great through-out the whole evolving process and maintained contacted as the work progressed, inspections and final install.

The Ranck on-site crews are exceptionally professional & technical experts, prompt, tidy, mindful and efficient in their work. A great team of people that do great work. Thank you again.

Extremely polite, professional and clean. Prices are fair and they've never tried to sell me something I don't need. It's good to feel like you're dealing with an honest company. Service: HVAC maintenance

Scott provided the annual maintenance on our heat pump system and also was able to get the materials delivered to repair the leaking around the line set that had been installed by another company, which was not in his plans for the day. Very friendly, considerate, and professional. Made sure the area was clean after. Was willing to wear a mask while we were speaking face to face.

I was referred to call Ranck Plumbing for a leak so I called last night and was able to set up an appointment for this morning. I received a call early this morning and was told someone would be out between 9-10 but Trayce was at my home by 8:15. I am glad I was referred to your company. Thank you Trayce very much for being genuine and very professional today. I will definitely reach out to you guys for any future services.

The service was prompt and satisfactory. The cost was outrageous. I paid $378 to replace a toilet fill valve and flapper. My regular handyman was unavailable, so I thought I would give Ranck Plumbing a call. I feel I was treated unfairly to be charged twice the cost many plumbers would bill. I would like other potential customers to be forewarned.

Thank you to Jason for helping me upgrade my outside faucets and the main water shutoff value to my home. He quoted me the charges and shared the timeline the jobs would need to complete the upgrades. Jason was professional and this work was top of the line when it comes to plumbing jobs. I will be recommending Ranck to my family and neighbors.

Have been a customer of Ranck/ Triangle for 20 yrs. have contracted wifh one of the entities for all of that time. Stuck with Ranck througH the WoGo mess and continued to business with them. I have prepaid yrly ($336) for a service contract that whole time. This weekend the fan motor went out on the indoor unit so I have no heat at all. WithoUt the blower even the backup heat doesn't work.

Because I didn't choose Ranck as the company to replace my unit when I recently went out for bids they have basically told me(while still under a valid service contract) to renege on my recent agreement with another company or pay $821 for a new fan, without one these two happening they would not even consider renting temporary space heaters. BTW I brought my wife who has stage IV cancer home from the hospital today while the service manager was trying to strong arm me into a new deal.

I went and purchased my own heaters, borrowed some from famIly and will manage until my new company can replace my system. These people were aware of our situation, weren't even willing to rent heaters to me because they said I might not return them. STAY AWAY, their prices are high for everything service is at least $100 higher than others, qoute for a new system was 10% higher than the next bidder and they are not good people at heart.

We wanted to replace a toilet, my wife called Ranck. They came out in two days with what my wife wanted. A toilet with more 'WHOOSH!' but that used less water. They had what we needed. The "Avalanche 21" in white. The technician Ben was prompt, courteous, friendly, polite, professional. great guy. And there was no 'upgrade' talk.

He quickly and methodically put it in, answered all our questions about its water usage, how to rid or at least lessen calcium build up, what services his company offers etc. And he was very cool when our dog took something of his and started chewing on it. Now Ben alone is worth the five stars. I could comment on the price, but to be honest and fair, we try not to have plumbers come out, so we're not sure if we paid the going rate or not. But I will say I think the price was right for quality. We will use Ranck now for any future plumbing needs.

We were on Christmas vacation when we got the phone call no one wants to get: our neighbor was also out of town and another neighbor called them to get a hold of us. They had called the fire department after noticing excess emissions AND a loud shacking coming from the location of our heating system! Thankfully there was no fire and Ranck's were able to get there Christmas Eve morning to determine the issue.

Our unit (not installed by them) had two bad components and the manufacturer was defunct as of over a year ago. After searching to try to find the parts (we had discussed this as a possible solution but were aware that it may have been the end for this system), Ranck's called and we were able to look at other options. After some time on the phone they presented a solution and would have an estimate by the day after Christmas.

Due to an opening, they thought they could likely begin work the 27th. We were pleasantly surprised to get an early morning email on the 26th with the estimate AND notification that they could start on the de-install of our old system THAT DAY! As we traveled home, our system was removed. The next day, the new system was installed and this morning work wrapped up!

The timely professionalism of this company will have me recommending them to all of our friends. They go above and beyond and are writing a letter to our insurance company describing the issue we had and the dangers as well. If you use any company for plumbing or heading in Lancaster, these folks should be the first ones you call.

This is the worst experience I ever had. Came out to clear a main sewer line. After spending time running an auger, it was determined that there was nothing they could do and said they could call another company to subcontract work to the next day. They charged me over $500 for nothing. I called the company they were going to subcontract the work to myself so that I would not have to deal with Ranck again.

Great company. As a single girl, who lives by myself, professionalism is huge to me. I've used them a handful of times and have felt totally comfortable with the techs in my house. They explained everything to me and made sure all my questions were answered. I did shop around a bit to make sure pricing was reasonable and they were right in line. Highly recommend!

I recently moved to Lancaster city. This is who my neighbors recommended.and I'm so glad I went with them! I have a house that is over 100 yrs old. It has old radiators. Not everyone knows how to service these, so when I called up, I was sure to say exactly what kind of problems I was having and what kind of system I had (I've had old homes before).

They sent over Gary - who was not only amazing at what he did, but showed me how things worked and what was going wrong. After acquiring this house in cooler weather, it had a laundry list of things that needed to be addressed in the heating, and one by one, in one visit - he fixed them all. He diagnosed problems quickly, fixed them quickly, and gave me options on some other things that I hadn't even considered. I would not hesitate to recommend Ranck, and will be using them myself in the future for any needs. I waited to write the review to see if the work had held up, and it has.