Decatur Heat & Air

Isaac was amazing! So pleasant and he explained everything in a language we could understand'. Thank you Service: Repair HVAC

Called after hours and they answered, which is amazing. Tech was on site within 40 minutes. Great service and pricing.

Called this company to repair our A/C (No A/C and broken specific parts). Came out on THURS May 26th and provided diagnosis and was told they would order part (2 days) and be in touch -knowing it was a holiday weekend, we waited until Tuesday May 31st to make contact, to which we were met with NO part had been ordered and they HAD NO idea we still had no A/C.

We were told that they would have to contact the parts to get a quote and it would be two more days before being scheduled. When I called back to leave a message for management, no call was returned, even though their "answering service" assured me they would mark it URGENT. - it's was 11 am on Tuesday - when the answering service picked up. Hilariously, days later a routine scheduled appointment with the same company was questioned why we cancelled. BAD SERVICE, BAD MANAGEMENT, UNBELIEVEABLE.

If I could give zero stars, I would. Decatur Heat & Air installed our system in a new build. Anytime that we would receive heavy rain, we would have a leak. The owner came out and looked at everything, installed a new boot around the vent and went on his way. Heavy rain came again, they came out and put silicone around the boot on the roof. After a few trips that they made, I decided to have another company come out to look at the issue.

The findings were: ventilation piping was at a straight 90 degree angle. When the rain would come in through the pipe, it would sit at the 90 and leak out on to the sheetrock which has been replaced multiple times. When the new company was fixing the issue, they found that none of the fittings were glued which is what resulted in the water leaking out.

I then emailed an invoice to Decatur Heat and Air showing them what the problem was that was mentioned on the invoice and received not one response back. We will never use Decatur Heat and Air again, and I do not ever recommend them. I highly recommend a company that will own up to their mistakes, not one who will sit in a corner and hide from the problem.

Office staff is prompt and easy to work with. HVAC techs are great. I interacted with two of the guys; both very impressive. Possibly a bit spendy, but hassle free service makes it worthwhile. I plan to use their electrical service soon.

Buyer beware! We had Decatur Heat and Air install our unit in 2017, which came with a ten year warranty. Our a/c went out August 2021, (4 year old unit). They sent the tech over and he discovered that we needed a new motor, which should have been covered under the warranty. Nope. We had to pay $433. Now, exactly two months later, the heater doesn't work.

We called another company, they showed up in two hours. The motherboard on our unit is fried. Apparently, the wiring was backwards. Now, we need a new motherboard. We definitely DID NOT CALL Decatur Heat and Air.why? So, they can charge us another enormous fee for something that was due to bad workmanship and/or they will say is not under warranty, when it is. We have never dealt with such an unprofessional and unethical company like Decatur Heat and Air.

I am very impressed with Decatur Heat & Air. They installed my unit in 2019 and came out the same day I called when I needed a repair that was my fault. They really saved me from my procrastination and I know they were busy. My Tech Josh was very Helpful, professional and patient. The cost was more than reasonable. I was expecting much higher. I highly recommend them.

This company has done all the work on my home since it was built. The serviceman Josh is awesome. He's considerate an always a pleasure to get maintenance tips to keep things running well. I would highly recommend these guys.

First, when I called the company to have them come to our house, the lady was very polite and upfront with me on what they would charge to come out and look at our air conditioner. Second, the technician that came out was very nice and professional. He knew what he was doing, was upfront on what it was going to cost to fix it, had the part in his vehicle, was able to fix the problem and our air conditioner works great. Thank you Decatur Heat & Air!

We have called these guys for both residential and commercial services and they have been great both times. They saved us both during a summer heatwave and recently during the Texas freeze of 2021. Their staff has been professional and friendly and the repairs have been great quality. Both times they took their time to identify the problem and fix it right.

Absolutely amazed by how professional these guys are. My wife is pregnant and due soon, we were having issues with our system so decided to replace it. These guys showed up on time, were extremely well mannered and ready to work. They didn't make a mess, and if they did then they cleaned it up right away! They didn't yell and shout, no cursing, no filthy conversation, no complaining. These are some top notch guys working for a top notch company. Hands down best choice.

Earlier this year, Decatur Heat & Air replaced our entire unit and did us a fantastic job! This visit, they came out for our fall service which is part of the service plan we purchased. Luke was our service professional. Once again, he was very professional but still personable - easy to talk to and once again, he tolerated our nosey busy body birddogs!

One of the biggest plus factors for me with Decatur Heat & Air is that anytime I have called them or received a call from them, the person on the other end of the call has always been super nice and friendly - even after all the work was complete. Each call still feels like they appreciate their customers, no matter the size the job. Decatur Heat & Air - I highly recommend this company!

Purchased home Aug 2017. A/C started acting up soon there after. Contacted The Home Insurance company enclosed with the sale of the house. They sent their contractor of course. They told me that Insurance company was never going to replace my 20 year old HVAC and that I was going to throw away $1K worth of repairs the insurance didn't cover. I'm glad they were honest with me.

They offer me a new heat pump and the parts needs for the air handler for $4,800. I then contacted Decatur Heat and Air for they were highly recommended by friends of mine in Decatur. They arrived at 0630Hrs and by 1030Hrs they were gone and I was left with a Top of the line brand new HVAC system all brand new out the box handler, pump, thermostat, etc. for $6,500 which made more sense and now I have a 10 year warranty on it plus if well maintained will last another 10 years after that.

The crew was very friendly and professional. They came and wasted no time and even cleaned up after themselves which is more that I can say about other contractors. Thank you Decatur Heat and Air for such a great response time, for all the up front information and the amazing communication. Keep up the great work and have a great day. Eddie R. Bridgeport, TX 76426 ********* UPDATE today 09Sep2019 HVAC Tech Curtis J. arrived right on scheduled bright eyed bushy tail ready to help me out.

In no time did he figured out what was wrong with my HVAC unit and also provided additional equipment at an affordable price to prevent future break downs on my unit. Affordable service, great troubleshooting and in no time he was done and out the door and my A/C unit was back in service. Another reason for me to stick with Decatur Heat & Air. Thanks all for the great customer service. Keep up the good work and may all of you have a great day. Eddie R. Bridgeport, TX 76426

We just had our two air conditioning units replaced by Decatur Heat and Air. The technicians arrived on time and were extremely courteous and respectful of our property. They worked diligently and carefully throughout the installation process. They did a great job of cleaning up before they left. My husband and I will definitely recommend Decatur Heat and Air to our friends and neighbors.