Cogburn's Service General

We called at 8:30am and scheduled an emergency repair for our non working A/C unit. The first person I spoke with scheduled the appointment and asked me to call back if the tech didn't show up within 2.5 - 3 hours, which they never ever showed. So I called back at the 3 hour mark and they said they cannot contact the tech because they don't have that ability from the call center, so we still had no ETA.

I called back an hour later and they said the same thing; no ETA. I called back 2 hours later to see if they could give us any information at all and they said the emergency visit had expired. All I wanted was a ETA but they never could provide so we scheduled a call with "Force Home Services" and we had a call from their tech within 10 minutes. Cogburn's has horrible customer service and leave their customs hanging. I wouldn't recommend Cogburn's to my worst enemy. Maybe we were a one-off issue, but in the end, their customer service is that of a poorly run company.

Critical: Value Had a technician come out two days in a row, LIED to us on the first day saying he could fix the issue and charged us A LOT of money. just to come back the second day and say he couldn't fix the issue. Told us to call another company to fix our issue. Like what!?

Picked up the phone on a Sunday afternoon and Ricky was here the next morning, not only on-time, but about 5 min early. Within a matter of no time, he had addressed our system's issue, fixed it, and did a system tune-up. Very pleased with the communication, promptness, and service received from Ricky, and Cogburn's in general. Services: HVAC system repair, HVAC system maintenance

Cogburn is a family company. They have amazing service, at a competitive price. 100% recommended, use their services with confidence. Services: HVAC duct & vent cleaning, A/C system maintenance, Install AC, Repair HVAC, Heating system repair, A/C system repair, Heating system maintenance, Heating system installation, Ductless heating & A/C services

If you VALUE CUSTOMER SERVICE, Cogburns goes above and beyond. They are very responsive and also a good value. They have earned my business to keep me as a Happy customer Glenna in Krum Services: A/C system maintenance, Install AC, Heating system maintenance, Heating system installation

Both of my HAVC systems would not ignite, so I called Cogburn's at 7AM Monday morning. Ricky arrived within the hour. He was very professional, quickly corrected the problem and answered all my questions. The service charge was very reasonable. Ricky was also careful not to step on the electric train layout in the attic. I fully recommend Cogburn's and will use them again for my A/C system replacement planned this summer. Craig Covello

I called James this morning at approximately 8:10AM based on a referral. He arrived at my house around 8:30AM. (I was fortunate he had a little time before a 10AM service call he had scheduled) James diagnosed the problem, made the needed repairs, and had my house cooling within an hour. THIS is why you should always try to work with local businesses.

They are in your area and often willing to help at a moments notice. James/Cogburn Heating & Air Conditioning will always be my "go to" company for anything HVAC related. Today's experience has made me a kife long customer! Thank You!

Our AC stopped working in the middle of the night. I called about mid-day and they were able to schedule a tech to come out same day at 4pm. He was able to come earlier than scheduled, and texted to let us know he was on his way. Rick was extremely professional and explained exactly the what was wrong with the system. In less than an hour he was able to diagnose the issue and replace our thermostat. Most efficient and effective service we've ever received. We will definitely be calling them should we need anything in the future. Thanks Rick!

Byron and his team were incredibly professional and quick. We have used their services twice. They replaced our downstairs unit with a more efficient unit, and a year later our upstairs unit went out. Both times, they were quick and efficient, and they also followed-up to make sure everything was working properly. They do routine maintenances check ups and are very fast. Each member of the team is very professional and very nice. I would definitely recommend Cogburn's!

Don't be foolish like I was and call someone else. They will only disappoint. Instead! Call James Cogburn the FIRST TIME. He was on time, polite, clean and took the time to explain what was going on, what he was going to do to fix it, what I could do to keep my unit clean and operational and what to look out for in case this ever happens again. Thank you thank you thank you James! Now my AC is cold as ice oh, thank you to the "Ice Cold Man" James at Cogburn's Heating and Air.