Bell Heating And Air Conditioning

I have used Bell Mechanical for many years now. The business is reliable and responsive. They sold and installed a new HVAC system when my old. one failed, and they. maintain it in spring and fall. I am very satisfied with their service. They are responsive when called and try to make the customer satisfied. Services: HVAC duct & vent installation, HVAC system maintenance

Bravo to team Sam & Steven who did a check up of my AC. They were extremely thorough, competent and great to deal with answered all my questions, took their time and did a great job. Services: A/C system maintenance, HVAC system maintenance

All requested work seemed to be done well & efficiently. I didn't remember to mention one vent that isn't giving out much heat, but he fixed the one that I told him about. He didn't check any of the vents otherwise, but that wasn't in the job request, my mistake. Service: Heating system repair

Very disappointed with the services provided by Bell. I had to have servicemen out here on 2 separate occasions because they failed to correctly diagnose the problem with my boiler. On the first visit, the serviceman was respectful and kind, he made some repairs and repacked a few pieces- told us with proper maintenance that our system should last a good while.

But shortly after he left my heat shut off again. Mind you, it was freezing this day and the following days as well. I paid extra service fee because they came out to me on a Sunday, on top of the repair fee. Just to spend that night and the following days with no heat. We went a total of 4 days with no heat, it was so bad my child ran a fever and got a cold.

When they came back the second time, all of a sudden I needed a new system and the problems I had would only have temporary solutions. My heat turned off again after they left. I felt forced to look into another company because Bell was clearly not getting it done, i finally got my problem fixed with someone else. Turns out I don't need an entire new system just yet.

I got a call from someone at their company after I had left a message for them Friday. She told me nothing could be done now since I contracted someone else to work on my system. Very upset I spent so much money and extra for weekend service when I ended up without heat anyway, and when they didn't even fix my problem on visit 1 or 2. Basically paid to get ripped off. I hate to our down a local business, but this was experience and I would not recommend.

At first glance this company seemed like a good choice because it was local and rated well, the serviceman was respectful too but looks can be deceiving in terms of this company. I had an emergency, being that it was Sunday I had to pay a lot extra. As this is somewhat standard, I understood but after the weekend fee and the actual service fee, I expected my problem to be solved.

After the first visit, my heat turned back off shortly after the serviceman left. It was one of the coldest weekends and due to no heat, my son got sick. We had no heat for 4 days, when they finally got someone back out to us for the second time, all of a sudden we needed a whole new system- when initially the serviceman said it was in good shape except for some pieces that needed to be replaced.

My heat turned off YET AGAIN. After I initially trusted them to fix the problem, given them 2 chances and A LOT of money, they failed to properly diagnose the problem and more importantly left my family without heat. I was forced to contact another company, who then fixed my problem. I called to speak to a manager, a woman called me back and went on how since I contracted another service, they would have to charge me to come back out here and see what was the issue etc.

I asked her if anything could be done and nothing! I'm beyond upset that I trusted this company with this service and paid so much money, for my problem not to even get fixed by them! For all that money I payed, including Sunday cost, you would think it would've been handled correctly. They said they had some great servicemen and doing this for a very long time. well I'm sure they are after leaving my family without heat for 4 days to the point my kid gets fever. A big waste of money.

Bell serviced our Navien on-demand boiler. Donald -- an outstanding Bell technician -- correctly diagnosed the issue (a faulty three-way valve). In fact, while the technicians at Navien (telephonic customer service) initially disagreed with this diagnosis, Donald proved to be correct. Donald ordered the part and returned to install it. Donald was extraordinarily thorough and stayed late to ensure that the system was functioning properly. Donald was also incredibly patient in answering all of my questions, explaining the diagnosis, and the fix. We really appreciated Donald's efforts. As long as Donald is employed at Bell Heating, we will certainly continue to send our business there!

Professional installation at a competitive price. Project manager spent time with us discussing options. Overall a good experience. ________________________________________________________________ Found damages caused by installers. Waiting for Bell to fix them. Will update Installers failed to re-power condensate pump, causing water to flood under my laminate flooring.

Bell came in, took pictures, and that's the last I heard from them, they turned it over to their insurance company who never came to investigate. Repair bill for damages was $10,000.

The good people at Bell are not only professionals but caring. Our gas was turned off due to a leak. We had planned to switch to an air source heat pump, but it was winter, a time when you do not want to undertake such an endeavor. Seeing our situation of no heat, Bell's Giovanni and George worked to find us a system and get it installed as soon as possible.

To our relief, as Giovanni promised, it was a matter of weeks, not months, which was no simple thing given supply chain issues which other vendors found daunting. Everyone, especially Colleen in customer service, installers, Derek and Hamid (harder workers you'll not find), project manager Nuri, and tech Dmitri, all helped us get through this stressful period with their professionalism and courtesy.

Many businesses today become so large they outgrow their connection to clients. The folks at Bell are competent, friendly, and treat the customer as a real person. They inspire trust. I cannot recommend their work too highly.

Bell is outstanding at what they do, but this review is for Coleen who schedules, answers phones, and delivers the friendliest, most competent customer service I have ever experienced. She's a total gem. They are very luck to have someone so bright and caring in this customer focused position. Kudos to her and to Bell for recognizing how important this position is!

The folks at BELL Heating are good at what they do. Very reliable with service calls and the service technicians are always on time and very courtious who take the time to explaine exactly what they're doing during a service call. We're very happy with BELL Heating and greatful that we have them on our team to service and maintain our HVAC system.

Contacted the company for a few important projects at my home. The company sent someone to conduct an estimate on my repairs and I was advised they would email me with the written estimates. However, i received no response after the visit. I even reached back out to the company to remind them I was waiting for an estimate to which they said they would get back to me. Unfortunately, again, I received no other response or info. Very disappointing.

Prompt, reliable, highly professional - when others can't get it done, Bell will do it right the first time. Don't hesitate, call Bell and be very satisfied! Services: Install ducts & vents, Repair AC

Shows up promptly on time and did a great job taking care of business. Needed to order a part, called when it was in and came and finished the job. Seamless and trouble free. Very conscious of keeping the are clean and wore a mask and booties Services: AC maintenance, Repair HVAC

Bell had installed a Bosch heat pump / AC on 9/24/2021. it didn't sync to my furnace ( for the lack of pushing a button, that was it). so on Monday Bell sent out Chris, Ari and Demetri. They fixed the issue in a matter of minutes but also stayed to run the whole system through it's paces. They also took the time to explain all about the heat pump and what the expectations should be.

They are patient, competent, courteous and professional. They are a real asset to their company. Thank you gentleman. Second review: this review wouldn't be complete without stating how absolutely imperative it is to have a customer service employee like Colleen. She always handles every call and situation flawlessly. Courteous, friendly, and knowledgeable describes Colleen.

Bell HVAC arrived to do our annual maintenance on time as scheduled and provided excellent service. Dimitri was friendly and very helpful, answering our questions and working quickly and efficiently. Would definitely recommend Bell HVAC Services: Heating maintenance, HVAC maintenance

Our Technician Donald was excellent. He was very professional, clearly articulated the issue and provided options. We requested him specifically for our follow up appointment and servicing. Service: Repair heating system

They installed multi-split AC with heat pump Mitsubishi hyper-heat. The team did great job. Very professional. Thank you!

We had boiler service done today by Chris. He was very thorough, attentive, personalable and professional. Chris answered all our questions and didn't try to sell us any additional services. We are very pleased with the service we received. Thank you Chris!

You call them and they're there! No one else I'd prefer to use!

I would recommend this company highly. I had them replace my furnace and ac unit. Their price included things other companies considered extra. I had one small issue with the installation. They sent two techs over and corrected it. I am very happy with them.