Sigma Tremblay

One star is two stars too many for this company as it really deserves a negative star. Don't bother with this so-called business. John Tremblay is unprofessional and that is an understatement. I would rather liken his business practices "borderline criminal." He doesn't stand by his warranties. My family has spent over $15,000 with this company servicing our two homes for the past 5 years or so.

Recently they put my family in a position where we had no AC because they drained out all of our refrigerant DURING A HEAT WAVE and then quoted a RIDICULOUS price to fix it. John Tremblay ignored my calls for over 10 days DURING A HEAT WAVE and still refuses to talk to me to explain his ridiculously high estimate. MIND YOU we still have one year of our 5 year warranty left on the this AC system we purchased from them for our upstairs portion of the home.

Last year, they sent a guy over who claimed we needed a brand new system for our downstairs unit, and he gave some poor justification for it. When I corrected him on the model of our unit, he changed his tune and said all we needed was a capacitor. The unit is still functioning fine a year later. This lackey just wanted to make a commission and John Tremblay just wanted to keep pushing his Carrier systems because that is all his company installs. Their number one guy Troy is the worst. He will lie to your face and threaten you under his breath to charge you more if you didn't like his original inflated bill.

Purchased an A/C from them in 2009 with an extended warranty that covers all labor and parts. Had a leak in the air exchange unit after 8 years and they refuse to honor the warranty. I had to paid all the labor charge because they claimed that the service person didn't directly work for them. Recently, I had another problem and they said I needed to replace the compressor for $6,000. It didn't sound right and I called a local HVAC person who fixed it for under $300.

A good friend of mine used to work for this company, so knowing this Sigma-trembly was the first call I made when I wanted a price for my home AC to he serviced. To my suprise, when I spoke with them on the phone they wanted to charge me for an estimate! (And it was not cheap!) I was so taken back. "So in order to give an estimate on the job you charge a fee?" I asked, to which they replied along the lines of, "when you hire us we will credit you the estimate charge back".

Get out of here, I have never EVER paid for a job estimate. A smart home owner gets at least 3 estimates for large jobs, none of which I was ever charged for. Although I knew the company was capable of doing good work I decided not to go with them, and went with another company who came out, explained the services needed and provided a quote for the job (without a fee!). No thank you Sigma, I'm not shelling out money for an estimate.

Sigma-Tremblay installed a carrier a/c unit for us 22 years ago and it's been keeping us cool ever since until 2 days ago. After my husband exhausted all possibilities, I had to call for service. The technician, Troy, was here within a few hours of my call and within 15 mins had the unit running again. He was professional, knowledgeable and very courteous and the charge was reasonable. Definitely deserves the 5 stars.

Sigma-Tremblay installed a central air conditioning unit in my house. John explained our options and quoted 3 different systems. We ended up with a Bosch heat pump. They installers got in done in one (long) day. They were polite and professional. The system works as promised (so far). They also processed the paperwork for a rebate from Central Hudson. I recommend and would use again.

Unresponsive, Unreliable and possibly Devious. I have a propane gas fireplace and mantel purchased and installed by Sigma-Tremblay a number of years ago. Total price just under $5,500.00. Recently the fireplace would randomly refuse to ignite. I called Sigma-Tremblay and made a appointment for their tech to come to the house for service. On Oct 30 the tech came to our house, did some light maintenance and informed us that the pilot assembly needed replacement. Tech said he would inform Sigma-Tremblay to order the part and get back to me IN A COUPLE OF DAYS with an estimate and to set up a install date.

Charge for this visit was $153.00. After not hearing from them for 10 days I called them on Nov 9. at 11:30 AM. Was told that Amy would call me back in as soon as she returned from Lunch. DID NOT RECEIVE A CALL BACK. Called them back on Nov 12 as 11:45 AM. Was told that Amy would call back when when returned from lunch. DID NOT RECEIVE A CALL BACK Called at 3PM the same day. Was told that Amy would call me back as soon as she was off the phone. NO CALL BACK. Sent them E:mail on Nov 13 informing them that if I did not call me within 24 hours I would call the credit card company and dispute the $153.00 charge. NO CALL BACK from Sigma Temblay. Opened a dispute with the cc company on NOV 14. the cc company gave Sigma-tremblay 30 days to respond to the dispute. NO RESPONSE from Sigma-Tremblay to the cc company as of today.

So now almost 2 months later I still have the same problem and must either do the repair myself of find someone else to come out and do another diagnosis of the problem. It amazes me that a company that I Paid $5,500 will not even have the decency to give a me a call. This makes me very suspicious of the initial install of the fireplace. Was it done incorrectly? Was it not up to code? In any case, they are not to be trusted and their lack of response shows a TOTAL disregard to the customer

I called to get an energy audit and estimate for work to be done. I called three times and spoke to actual people, not a recording. The person they use for audits never called me for an appointment. The company boasts that they participate with NYSERDA but I guess that's just optics.

Sigma installed our central AC unit 11 years ago. The Carrier Infinity unit with heat pump and all new duct work (we had none previously) has worked great, no issues at all. They also did a well tank and associated plumbing update for us a few years ago. It wasn't cheap but the work quality was excellent. As far as Sigma goes, I have spoken with Mr. Tremblay, the owner on a few occasions.

I believe he is an honest guy and runs a reputable business. They do stand behind their work. It can be hard to get a big project 100% right out of the box. A good company comes back and makes it 100% right. When our AC was installed we also needed to replace our attic fold out ladder. Once done, the framing was smaller and needed more Sheetrock surrounding it.

This wasn't in the contract but when we asked for it Sigma sent a workman who "Sheetrocked" the opening, for free. When we were selling our house this year, an electrical inspection found a couple of nit-picky items in the AC install, such as no attic light and no outlet within 30 feet on the exterior. Sigma again sent a workman and fixed the issues so that we were able to get a CO for the AC. This was also done for free.

I couldn't be happier with the Accel furnace and hot water heater combo Sigma Tremblay has expertly chosen and installed. Over the past six years of home ownership, we've had a nightmare with our heat and hot water - two bursted water heaters (with two flooded basements) and $3,000 - 6,000 annual heating bills. We've had nothing but a smooth transition to gas and estimated to have saved $3,000 on our first year's heating bill.

The conversion from oil to the gas Accel duo along with the expert and friendly service and installation done by Sigma Tremblay has been the best homeowner's decision we've made to date!

Our furnace started reporting errors on the thermostat mid-winter. We had Sigma-Tremblay in to assess the situation. We were told we needed a few thousand dollars in repair to the furnace. The night before they were scheduled to arrive we received what was essentially a shakedown call. The parts were all of a sudden not going to be enough, we were going to need an entirely new furnace for a few thousand dollars more.

Mind you, this is in the cold of winter and we have young children. We got am emergency service from Sears home repair who fixed the problem within a few days simply by putting in a new ignition switch which had broken for a total cost of a few hundred dollars. I've read about furnace scams taking advantage of the elderly and other perceived marks.

While this *could* possibly be all a big mistake, Sigma Tremblay never responded to our follow up inquiries or our official complaint. Not saying anything inflammatory here, but these are all facts.

Terrible customer service. I've called them repeatedly about ordering a part for a unit they installed for a previous home owner. I have litterally called 6 or 7 times and never received a return call. The first conversation seemed like I was bothering them with the order. They said the ordered the part but two weeks later when I called to check on it they claimed it was backordered but needed all the info again.

I called a 3rd time to check on the backorder and was told it wasnt in yet (another 2 weeks but they supposedly get weekly deliveries.). The part is a thermal couple which is VERY commonly replaced and I spoke to the manufacturer and they had them in stock. I called twice more and left message and on the last call was asked for the info again but was again seemingly bothering the people working there with a request for their serivce. I've contacted the manufacturer, gotten a referral to another dealer who actually provided customer service and was helpful. No, I'll NEVER use this company. Beware.

I had requested a quote for a fireplace insert. Turns out Sigma's was the absolute most expensive quote out of all of them - and, in addition, they wouldn't even handle running the electricity for the blower. They wanted to run an exposed cord from the fireplace to a nearby electrical outlet - and all that for $6000. For that kind of money, I could have the entire fireplace ripped out and a totally brand new one installed by someone else. So, okay, for $6000 what do you get?

Not much sales assistance. For this kind of money, I would expect someone to show me all the units, tell me the pros and cons of each one, and (using their expertise) help me to decide which one is best for me. Instead, here you get told what you should buy - and decide fast, there are tons of people right behind you who want this done by Christmas no matter what the cost. Go here if you want to pay the most.