Discount Heating & Cooling

I want to give a huge shout out to Jack for his professionalism and excellent customer service. I would highly recommend Jack for your air conditioning services. I would most definitely use him again. Service: A/C system maintenance

I have used Discount Heating for about 22 years now and have NEVER been disappointed. Always honest, fair pricing and great response time by friendly employees. Highly recommend this company Services: Install AC, A/C system maintenance, Install thermostat, Heating system installation, HVAC system maintenance, Cleaning, HVAC system repair, Heating system repair, A/C system repair, Repair HVAC, Thermostat installation, Heating system maintenance

Long time customer of Discount Heating. Had a thermostat issue and Doug from Discount Heating patiently walked me through a fix that resolved our problem. Whenever we have an issue or question, the Discount Heating team has been there for us. Service: Heating system repair

This morning Doug walked us through an issue with our furnace, over the telephone. We spoke for 20 minutes, and successfully fixed the problem. A service call would have cost us $200. Services: A/C system maintenance, Heating system maintenance

I am so happy to have had the great help of this company! They were quick to respond, help with anything, answer all my questions, explain what they would be doing and why, along with being honest and kind. If you need any sort of help with heating and cooling, this is the place to call! Services: Installation, A/C system maintenance, Heating system installation, Cleaning

Extremely disappointed with the level of service I received today. I've had nothing but great experiences with this company for the last several years, using them multiple times for routine servicing and purchasing a brand new a/c unit from them a few summers back. I called for a routine service on my furnace and mentioned that it had been giving me problems that had resolved previously after being serviced and cleaned.

The technician that was sent out was very young and unprofessional from the start. After tinkering around for ten minutes he said he couldn't get the furnace to turn back on and thought it needed a new gas valve. He quoted $640 and said that was the only option and that he would not be able to get the furnace functional again. I was in slight shock that my furnace was suddenly completely down after it had been working all winter.

He was very short with me and demanded to know if he was going to get the part and complete the service or leave. I called the office and essentially got the same response, clearly something was wrong with my furnace from the start and it wasn't their problem that it stopped functioning after he serviced it. So I give the go ahead to get the new gas valve, an hour later he returns with the part and suddenly the furnace is functional again.

At this point the tech expresses being unsure if the part even needs replaced. He says well he thinks now it may be the circuit board and has no way to know for sure. So essentially this guy is young and inexperienced and as I'm questioning him before dropping a bunch of money on something that seems to be working again, he becomes frustrated and extremely agitated, saying maybe he should have just lied and said he was certain that he could fix the problem when he's not 100%.

I should have just turned him away at this point but I felt I was obligated for the part. I told him that his attitude and customer service was severely lacking and he stated that he didn't care. After completing the service I asked if he'd wait for the house to heat back up to make sure everything's worked well and he said he wasn't going to waste more time since he's paid by the hour.

He said call the office back if it doesn't work and they'll send someone else out. Absolutely unacceptable. This tech should be fired based on his attitude alone, competence without professionalism is still going to lose you a lot of business. I will never use this company again.

I've used them for many years for maintenance & cleaning. As a first time homeowner, years ago furnace went out on a very cold day. I called and they walked me thru a manual start on thermostat to do a check. Today, I called for loud banging noise, again, they walked me through steps to check. I appreciate the over the phone assists rather than a company trying to charge me for something they know is a simple fix.

Beware of bad customer service. I had this company install a new AC system a few years ago. I paid extra to opt into the Labor program where the labor would be covered if anything were to break, but I have to get Discount H&C to service my AC every year. I would get a call EVERY YEAR to remind me to set up a maintenance appointment. No problem! Thanks for the reminder!

Fast forward to this year. I noticed that I haven't gotten a call from them for a while, and decided to check in with them. They told me that I voided the Labor program because my AC wasn't serviced by them last year. I DIDN'T RECEIVED A PHONE CALL FROM THEM. They said they mailed me a couple postcards and that should've been enough of a reminder.

How hard is it to give someone a call? Or even an automated email? If you actually cared about your customers you should make sure to call them, especially if it's something that would void a program.

My mother just replaced the furnace in the house, and usually likes this company. She's used them in the past, and has had a positive experience. Unfortunately, she was treated terribly by an employee named Jerry from Discount Heating and Cooling who was extremely rude and demeaning when asked about the new thermostat installed. I was appalled at hearing this.

I don't care where you work- you don't treat paying customers like that. He should find a new career, or learn some patience and respect to keep his job. I would re-evaluate this employee. Completely unprofessional and unacceptable. We will never hire "Jerry" again. Please look into this unless you want to lose customers. Thank you.

Professional HVAC installers. Never felt like they were pressure upselling. Informed me of the addition options available as more of a service. Services: Heating system installation, AC installation

Awesome company and truly appreciate the top notch service. Particular nod to Doug who not only fixed our heating but also paused to give extra advice about humidifier use! This company is the best, thank you! Services: Heating system repair, Heating maintenance, Ductless heating and AC services, AC maintenance

I wish i could give 0 stars. I dealt with Steve and Sandy. Steve comes out to quote and is very professional but then when it comes out to do the work they send very unprofessional installers. Charged nearly $2,000.00 to re-route the exhaust from my boiler. Ended up being basically the same as it was before except the exhaust motor they installed shakes my whole house.

The old exhaust hole was patched up very poorly also, they didnt stagger the bricks they just put 4 bricks on top of eachother. Very poor quality of work and zero attention to detail. They did the work in May and kept telling me they were going to fix it, it has now been over 6 months since they originally installed it and they had not fixed it. It didnt bother me over the summer because the heat is off, but every time I reached out they told me they had a new motor on order but it hasnt come in yet. I wish i just kept my old exhaust, it worked just as good and didnt shake the house. Terrible service. Avoid at all costs.

This company is the best, always there when you need them. No waiting for weeks Work done right the first time. Very professional, polite and knowledgeable. Highly recommend Services: Cleaning, HVAC repair

Geraldo from Discount Heating was very professional and courteous. He showed up at the appointed time, took all necessary covid preventions, performed the requested maintenance, explained the "what's and why's ", and cleaned up afterwards. Very inexpensive, and quality service. I give them top ratings. Service: HVAC maintenance

I just bought a house with one of these HVAC units and I had a fuse blow the first night we moved in (literally) and our AC was out overnight. Doug saved me from the wrath of a very unhappy wife and very calmly walked me through getting it reset and setting up my new Nest thermostat. From the time I called Doug until the time we started feeling cold air again was about 20 minutes, I'd say. I'm not usually one to write reviews, but this one deserves it. Stellar service.

Jack did an amazing job fixing our A/C unit. He discovered a mouse and nest in the unit and went above and beyond to make sure the unit was running again and even plugged up any holes a mouse could get into for the future. I've always had a good experience working with this company. Service: AC maintenance

I have been consistently impressed with the level of responsiveness and professionalism provided by Discount Heating & Cooling. I needed a new AC/furnace system due to the aging conditions of mine and like most people got a number of estimates of which this one was the most reasonable. From the initial appt. to post installation the level of communication and knowledge from Steve, Cathy and Doug has exceeded my expectations.

They have answered every one of my questions with patience and with great detail. In addition, I had an issue post installation with my AC unit that had nothing to do with the service but the unit itself and they were here to my house within less than 48 hours to fix it. I was shocked as this was during a time when temperatures are running high and it is peak season. While they may be called Discount Heating and Cooling the service they provide is exceptional!

I don't typically leave reviews but I felt compelled to leave one for Discount Heating and Cooling. The service was above average. The technician showed up on time and was quick to diagnose the issue that I was having. Not only did they repair the issue but the friendly demeanor of the technician and willingness to explain things to me really left a great impression upon me. The cost to repair was reasonable also. I higher recommend this company!

What can I say besides that my furnace decided to go out and it's 2 degrees outside, I called several local companies including my home warranty and no one cared to return the call except Doug from discount heating and cooling, after troubleshooting over the phone for about 30 min I was able to get my furnace up and working. Thank you so much for keeping my family warm and helping eliminate a trip out here will use again nice to know you have a trustworthy local HVAC company

Doug has been out a couple times. He installed a faulty replacement motor for our furnace. And this guy doesn't stand behind his work. Cost us hundreds of dollars in damage. His response? Sorry I can charge you to come back out and check it out. The guy is a legit scumbag.

Amazing experience! The technician arrived, with a mask on, within 20 minutes of placing the call. This was especially great since the weather changed so fast this week and we needed heat asap. Our AC was working but the heat wasn't responding to the Nest, he identified the problem immediately and promptly changed our wiring and within minutes our house was warm!

The entire appointment took about 15 minutes and totaled $127.50 (labor minimum $42.50 + $85 diagnostic) which I think is more than fair, that means they know what they're doing and are time efficient not that it's a scam. The negative reviews are unfortunate and confusing, this company is great and they know the value of their work. Thank you!

Totally a scam. The technician showed up with no mask. Then told me my air conditioner had a leak, he said I needed a new unit, because of the amount of gas lost. he quoted me for one new unit. He suggested I could change the second unit two, so I would have all working fine. And charged me for the visit. I checked later with another company, they said there were no leaks, they replaced the gas-Freon needed, and I am enjoying my air conditioner since June Do not call this company!

DO NOT USE THIS COMPANY! Our AC was broken and they sent someone out. The technician didn't inspect the upstairs unit (which was broken) - just did some cursory checks and said everything was fine, there was no issue. We asked them to send someone else out the next day because the issue persisted and they sent the owner, Steve, who didn't even come into the house (the broken AC was located in the attic) before saying that there was still no issue and recommended we "move furniture away from the vents".

The next day, the thermostat was set to 70 and the temperature was 77. So we called Azzo Air (highly recommend!) who came over and inspected the unit, only to find that the motor was broken - a pretty big issue that 2 people from Discount HVAC failed to identify. More importantly, when we called Discount HVAC and talked to Steve to get our money back, he hung up on my husband. So, if you want to get scammed, call Discount HVAC. If you want your HVAC fixed, call Azzo Air.

I highly recommend Discount Heating for any heating or air conditioning issues you may have. They are dependable and thorough. They have a maintenance plan that is cost efficient. They keep accurate records and contact you to set up an appointment for maintenance needs. They keep to their schedule time and I would say 90% of the time they come earlier if allowed. They contact you prior to the service persons arrival, giving you their name and approximate time. Their service people have always been courteous, considerate and friendly.

I had been using a different service provider. That provider quoted amounts for a heater and air conditioner which caused me to check around. I contacted Discount, Steve (owner I think) came out, looked at the situation and quoted a much fairer price for the same items. We went with them. The work was top-notch.

I won't use this company again. They come for regular maintenance. And they charge extra $20++ just to 'fix loose cable'. It is 1 minute thing and I can do it myself. They should just let me know. So make sure in advance and tell them do not touch anything, they will charge you more.

Been with them several years. If not for the units being under warranty I would charge service. As soon as the warranty expires I'm changing service. They have canceled service, and reschedule but never call then had to reschedule again. The tech does more talking then working, and they tried to charge me for warranty work. This is no place if your looking for a fair price, and basic good service not to mention there prices are not competitive. Good luck. This is just my experience with them, as I'm sure people have both good, and bad.

I was calling around to setup appointments for someone to come and look into couple different projects that I have. Discount heating was one of them, because there was a sticker on my heater with their number from the previous owner. I called them and a lady asked me what were the projects that I had, I told her is both the HVAC and an electric heater that we have and needed to be relocated.

She put me on hold and a gentleman came on the phone, telling me that it will be $85 dollars for someone to come out to give me a quote. I told him that he was the only one to tell me I had to pay for them to come out and give me a quote and his response was "well you seem that you don't know exactly what you need to do and that is why you keep calling around for quotes"! Well, I thanked him for his honesty and I hanged up.

I gave the job to TempCare heating air, the quote overall is: $6,000! That's what you get when you play the wiseass and ask for $85 dollars in order to come out and give me a quote! Maybe it is one time incident, but they just lost a 6K job because of the way the handled my request.

Discount heating has been servicing our HVAC for 20 years, twice a year. Today Joey and young Brian came for routine maintenance. Polite professional did their job no muss no fuss. Sandy on the phone always a pleasure to speak with. Thank you so much. As I am now selling my home and moving to an apartment, I won't have to see you guys any longer. So thanks for the many years of good work. I highly recommend discount heating and cooling. Good people.

After being with this company for 17 years + it unfortunate that we no longer have confidence in them anymore. We installed a new AC 4 years ago and since then we have had issues with our house being cooled. They have been out each year since the AC unit was installed and every year we have to refill our Freon. please be wary of Doug especially when he gives his word.

These guys put in our furnace and A/C a couple years before we bought our house, so their number was on a sticker on the furnace. Since then (2002), we've had them out whenever we had an issue. I can't say enough about the friendly and professional service we've received from these folks every time. I highly recommend this company! Terry was great on yesterday's service call. Big thank you to him and to all the staff.

Charged me $200 for something that took less than an hour. So much for "discount." Plus the technician came with an attitude. I'll be looking for another company next time.

You won't find a more responsive and reliable company to service your HVAC needs. I called these guys at 7:00 on a Friday night when it was -3 degrees out. They were at my house in no time and back the next morning to execute the repair as the part that was needed for my archaic furnace wasn't one they had on the truck. They were VERY reasonable and super courteous.

We called multiple places in our scramble to get heat and they were by far the fairest. They even told us that a part "could" be changed but wasn't necessary quite yet. When is the last time you found a service company that was that honest? In the end we swapped out the circuit board and opted to do the igniter too. They were in and out in a jiffy. We've found our HVAC team for life.

This was probably the worst experience I ever had with Discount Heating. Called them out for a simple furnace check and a cleaning of my dryer vent. The Tech took about an hour and a half. He broke a clamp in my heater. Then he broke my outside heater vent cover. He asked me if I could get the broken parts. He finally ran to a local store to get the clamp. And he gave me 6 bucks for the vent. All this to vacuum out my heater, drain some water and clean out the dryer vent. At a whopping cost of $170.00

I have used Discount Heating and Cooling for almost 20 years. I have mostly dealt with Doug, but more recently Terry as well. I find them dependable, knowledgeable and very professional. I always feel like I am in good hands with them and trust them implicitly. I highly recommend this company. I have referred Discount to others who have been equally pleased with their service. Keep up the good work!

I have been using Discount Heating for 15 years and have always been extremely satisfied with the service. The pricing is great and I feel like I am dealing with family. I have used them for both emergency and scheduled repairs. I whole heartedly recommend them above anyone else.

I'm glad I didn't check Yelp before hiring them. I had the complete opposite experience of Adele O. As a 23 year old single female I'm pretty careful about the service-people I allow into my house. Discount Heating was recommended to me by a family friend when I had to replace my furnace. I already had one quote and the owners worked with me to give me a much lower quote. Discount Heating quoted me around $400 less than the other company for the exact same furnace with a better warranty.

The warranty was 10 years for both parts and labor, 20 years for the heat exchanger and honestly that's what sold it for me. Discount Heating even worked around my work schedule to find a good time to come in. The techs came on time and were very friendly and clean. They replaced my furnace in one morning and even showed me how to take care of it.

The technician told me exactly what air filter to buy and told me not to waste my money on an expensive one; he said one in the $3-4 range would be plenty good. He even told me that Home Depot has them much cheaper than Walmart or Target. The owner even made sure to follow up with me. Like I said before, as a young single woman I'm pretty wary of getting scammed and of who I let into my house. But I always felt safe and like I was getting a good deal. I highly recommend them.

I live in Oak Brook and I have had the pleasure to work with Discount Heating and Cooling for years. When I placed the call for them to come out, they answered in a timely manner. They came out and were very professional. They were willing to help and get the job done. I had been without air conditioning overnight and I have elderly people in my home and was concerned about the air for them. They made sure the work was completed quickly but incredibly efficient. I have never had to look back. I would recommend them to anyone.