Parks Heating & Cooling

We had our A/C go out in one of the hottest weeks of the year. Within 3 days they had the equipment and a schedule to replace it. Edward and Enrique were awesome! They showed up early and worked like crazy to get the new system installed and running! Great guys with an amazing sense of humor. If they work on your system, be prepared to be amused and see some fantastic work. Highly recommended!

Jordan was on time and completed the job fairly quickly. Very professional. I would recommend this company to family and friends. Service: HVAC system repair

Lewis is an asset to parks. Professional and courteous. Use Parks new electrical department. Service: HVAC system maintenance

Victor Montoya the service technician was very helpful and thoroughly explained the service process. I would recommend Parks without reservations. Services: HVAC system maintenance, Heating system maintenance

Jordan was very nice and answered my questions. He was very knowledgeable and has a great people skills! Service: HVAC system repair

Victor found the issue and was done very quickly. He even recorded the before & after and shared them with me. Service: HVAC system maintenance

Really responsive. Called in the morning, technician showed up 4 hours later and got right on diagnostic effort. Well done Service: HVAC system repair

Very forthcoming and transparent on what was wrong. Was able to get me I the same day I called. Service: A/C system repair

Would highly recommend Parks. Thier service and expertise is spot on. Very professional and delivered what was agreed upon in a very timely manner Service: Install AC

Will continue using Parks as everything I was concerned about has been explained to my satisfaction. Thank you.

Really disappointed in service. Just paid $630 per hour to replace a motor all while experiencing a technician trying to up sell me. Technician advised that my 9 year old Lenox system is at end of life. My complaint to parks customer service manager resulted in zero satisfaction and sarcastic response in " I'll make a note in your account that you don't wish to have technicians advise you ".

There is a significant difference between advice and up sell. I requested to not have a technician that is paid on commission and to not pay $630 per hour. Parks is unable to support either request.

We had used Parks a few times in the past because they were the initial installers of our HVAC system. We had mostly good experience with the service techs when we had to have a faulty part replaced on our heat pump (parts covered under warranty, labor was not, which is total BS). We ended up signing up for the bi-annual service plan to keep things humming along.

When the first service came around and the guy was in and out in a short period of time, I knew this was a racket. And this week, those suspicions were confirmed. Parks came out in late April for the summer tune-up.all reports good! This week, our condensation pipe was clogged and we called them back to clear it out. Want to know what they said? They are not responsible for anything that happens right after the service plan is complete.

And it gets better.then they wanted $562 to clear the pipe.are you freaking kidding me? I'm going to end this post before I start a profanity laced diatribe but needless to say, we will NEVER use these crooks again and I encourage everyone else to find another HVAC vendor as well.

Air went out in the middle of the night. Anthony was at my house by 11:30 the next morning (on a Saturday!) He fixed the problem in an hour or less and was very friendly but professional. He explained what the problem was and what needed to be replaced. I am so grateful.we are literally in the middle of a heat wave! I would have had to go to a hotel tonight! THANKS

Called Parks late on a Saturday night when my downstairs furnace went out and temp was 5 degrees. Other companies had a long lead time, but Mike from Parks came out and had me up and running in no time. I was impressed with the folks on the phone as well as Mike's professionalism and good nature.

Honestly, would be a 1 star review if Sergio Martinez didn't come out recently and totally redeemed the company. He took great care of us and we can't thank him enough for doing such a great job. I'm sure no HVAC companies have rave reviews, but people like Sergio make bad experiences a little easier.

I had an issue with my air conditioning right at the end of our warm fall last year. Parks Heating & Cooling had a rep out to me at 5pm on a Sunday (a day no one should have to work!) and he helped assess the situation and set me up for success. They are always responsive and helpful when I have questions. The rep was even great with my dog, and careful in my house being sure not to track anything. I know they'll be helpful in the future for anything else.

Parks Heating and Cooling is perfect for our family as we set it up as a 'set it and forget it' kind of service. They call us to schedule appointments when it's time to service our heating/AC, they are in and out quickly and quietly. There technicians are honest (the last one told us our filter wasn't dirty enough to change and showed it to me to prove it) and polite. I would recommend!

Parks Heating and Air provides great service. Their technicians are timely, courteous, professional, skilled and knowledgeable.

I have been using this company for years in North Carolina. Every time I deal with customer service, or the technician or anyone there, they are extremely pleasant and helpful. My only regret is not giving them this review sooner. They deserve the recognition and praise. Highly recommended for a/c and heating problems and they're fast in responding.