WCU Service

Great service and highly recommend. Ron is very knowledgeable and a very caring person. Reasonable rates and excellent services. Highly recommend. It's so hard to find good help and people genuinely wanting to do a good job. I appreciate his good moral character and work ethics. May God bless his company.

Two techs from Parobek said ac wasn't cooling right bc it was dirty. Quoted $2k to remove & acid wash. Ron was there 10 minutes and found one of the heater coils stuck on. Less than half of the cost. THANK YOU!

My washing machine water cycle stop working. WCU came out that same day and diagnosed the problem. They order my part and came back out and fixed me up. Thanks WCU for your Prompt & professional service.

Ron provided clear communication and assistance with the appliance repair. I was impressed by the service plan that allowed for a scheduled pick up and repair to be done at the WCU shop versus the laundry room. This process went very well and I would recommend WCU for future reference to others seeking appliance repair.

Keegan @ WCU is a life saver! He repaired and reinstalled my washer & dryer, all with a smile. I am most grateful for his services and will be sure to recommend everyone I know to use them as well. pricing was very affordable, and they even took the washer in to the shop & had it back within a couple days.so glad I found them, thank you so much WCU! Pic is our boy listening for the sweet sounds of laundry!

We started having issues on a Sunday night, called their message service and they said it would possibly be Monday or Tuesday before they may be able to get to us. They called us the first thing Monday morning and were in the neighborhood, could they come by. They came, replaced a defective part and we had AC. We have been using WCU for several years, they are always courteous, very knowledgeable and customer oriented. If you have an AC issue, I would definitely recommend them.

These folks go above and beyond to help. Fast friendly service gave a 2 hour window and met that. Clean up and leave the area spotless. Have used them over the years always consent with service or installation. I simply can't say enough how great these folks are.

Had a appointment for today (Friday) which was set on Tuesday to fix my dryer. I receive a call Friday morning to inform me that due to recent changes they will not be servicing my area anymore. And yes I have used this company multiple times in the past. Dont make appointments if you don't service that area.

Great people to work with. Keegan got up in the attic on a hot day to check out our a/c

We've used WCU for years through AHS and now just on our own. They are a small, family-owned, well-run outfit that actually does the work themselves (no contractors). We've replaced both of our AC units with them and had them do countless maintenance on the old ones. Each time we priced out services and hardware, they were extremely competitive and always came through on their delivery. The provide heads-up calls and texts for appointments and have never let us down. They are the real deal.

Everyone is so nice! Loved their service I will use them from now on for my HVAC needs. Thanks a lot for everything!

Scheduled 9/21 arrived 9/24 to replace a capacitor which was not the real problem. I called them the morning of 9/25 but have an appointment 9/28 a week after I reported the problem. One week without AC is a bit rediculous and I can't get my money back to have someone help me quicker.

Very professional and courteous. Great job as promised and on time. Work was done fast and correctly. Would call them again.

WCU has been to my home on several occasions over the years. They are professional, reasonably priced, and have never failed to identify the problem on their first visit. They care about their customers! Owner and staff are totally engaged in customer satisfaction.

ABC said I needed to spend $8500.00 -- WCU FIXED my problem for $170.00, They came the day after I called, arrived ten minutes early (but called first), did the repair in 8 minutes -- and gave me some good advice on maintaining my unit. If I could add another star I would. My tech was Keegan.

We could not be happier with our experience! Our AC broke right before July 4th weekend of course, and these guys troubleshot over the phone (just in case it was simple, it could have saved us needing a service call at all) and when they did come out the next day- way sooner than anyone else offered- he had us up and running in an hour! Thankfully it was a simple fix and there were a couple things he could have fixed too but he was nice enough to let me know I could fix it simply enough and the parts are cheap at the hardware stores.

All in all it was under 200 bucks for call, part, and labor! They were professional, clean, and knowledgeable. Even showed us we were putting our filter in the wrong place! Hahaha!

WCU diagnosed an old unit, gave me a fair price on a new one, ordered the new unit and had it installed in under a week. Amazing quick service just in time for the cold front approaching. Great service and impeccable professionalism. Highly recommend WCU!

I always use these guys when something goes wrong with my A/C or furnace. They're on time, they answer all my questions, and they're good about telling me the different options.

Through an American Home Shield request I ended up with Keegan and I'm so, so glad I did. My air conditioner had been on the fritz for months and had been looked at by other AHS contractors who patched it up incorrectly instead of replacing the unit. Finally, in the heat of summer and with 6 rounds of breast cancer chemotherapy fast approaching, I needed it fixed once and for all. Keegan diagnosed the problem accurately and then worked with AHS to replace the unit.

While the whole process took some time, I was very grateful Keegan and his family did everything with AHS so I could focus on my health. He was very responsive and kept me up to date on the process with AHS. Once he got the okay from AHS, the new unit was installed within the day. Very kind, honest people and went above and beyond when I needed the extra help.

Will only use these guys from now on and will specifically ask for them if I have a home warranty request through AHS as well. Thank you guys! I'm cancer free now so thanks for your thoughts too! I think they worked!

We were having A/C problems and WCU Services was able to fit us in the same day that I had called. Hard working individuals that did a great job. Highly recommend.

We hired WCU through a personal recommendation for work on our AC units, and they were professional, informative and efficient. Keegan did a great job, charged us a fair price and WCU actually saved us money by extending the life of our units through their correct diagnosis and their ingenuity. Plus, Keegan's a really smart and nice guy. Based on above, when we got AHS, we were really happy to see that WCU is one of their vendors. I request WCU every time - they have also fixed our dryer and our microwave. HIGHLY RECOMMEND.

I would not judge these guys by their affiliation with American Home Shield. If you have AHS, I would insist on these guys rather than A-US, who is dishonest bordering on criminal. AHS wouldn't allow me to use them even for a second opinion so I had them out on my own and they accurately diagnosed the problem confirmed by two other reputable contractors.

I didn't end up using them but I did hire them to do a smaller job at my mother's house and they did a good job. The ladies in the office were helpful in communicating with me and attempting to help me get a fair diagnosis and reimbursement from AHS which ultimately failed but it wasn't for their lack of trying, even contacting the area representative on my behalf. On the downside, they don't do commercial work on rooftop units.

I didn't have much of a choice. They were sent by American Home Shield. The gentleman was nice, but looked at my washer and said "they didn't work on stacked washer / dryers" and left. The dryer is so light, I could have lifted it off the top by myself. Heck I would have removed it for him. It was an inconvenience to be at home on a Monday & it really screwed up my day. Now after waiting three days for those guys, we have wait for someone else.

While they seem to do well in the Bastrop area I cannot recommend them if they are chosen by American Home Shield. Replaced a display panel in my refrigerator that immediately did not work, tech suggested it had to "adapt", no it did not, it was put in wrong. Sears was given the contract and immediately saw the problem.

Very professional; great communications; Iris in the office was awesome; Brandon was great in keeping me up-to-date with the repairs. I'd use WCU Services for everything!

A contractor for American Home Sheild, - the service tech had a bad attitude when I asked him to be careful not to scratch a door - did not TEST the machine he supposedly repaired before leaving which subsequently now requires a 3rd visit and a week without a washer SO FAR - did not return when I called within minutes to finish the job - and the office woman hung up when I insisted on the technician's return - finally, refused to complete the service they began requiring a new contractor to come out. NOTE: I shared this pending review with them in the hope that they would make it right and they elected not to do that, so now I am posting my experience.

I had a similar experience with WCU as Hello H. and Joshua G. WCU was sent out by contract from American Home Shield to repair my furnace. They had to come out three times before it was fixed, not because it was a difficult problem to fix, because the technician never listened to my complaint. Instead he comes out, shuts off the furnace by the main switch located in the attic, turns it back on, and once he hears the furnace kick on he thinks all is fixed.

So he leaves. I told him the furnace comes on, that is not the problem. The problem is that the furnace does not match the set thermostat temperature. The furnace shuts off long before it will match the temperature set by the thermostat. So this goes on another 2 times, finally i am home when he arrives and i make sure he doesnt leave until i am satisfied.

The furnace finally is fixed, but now i have another problem. The technician scratched the door to my new dryer when he was accessing the stairs to the attic. Does WCU take responsibility for damaging my property? NO. They send out another technician to evaluate the damage, and he concludes they do not need to take responsibility and that i could take them to court if i wanted. That is how they handle complaints. How are they still in business? I will never us American Home Shield again, and i will never voluntarily call on WCU ever again.

I also had WCU sent out by contract from American Homeshield. I had a leaking indoor AC ceiling unit. The technician, Mr. Petit I recall, came and pecked around, blew some air into a drain pipe. He seemed in a hurry. A day later the leak was worse. Homesheild sent him out again three days later. He said the problem was a dirty filter. The next day my bathroom ceiling was sagging from water damage: niagra.

I demanded a new technician from Homeshield. Within 20 minutes the new plumber found two causes. By blowing nitrogen/air into the drain pipe, WCU just pushed the clog further down the line. One had to open up both ends! I now have $1,000 in water damage. I asked Mr. Petit to help with the repairs. He refused, rudely, and without apology. "Preexisting problem, " he said. I'm looking into taking him to small claims court for negligence.