Suburban Heating & Cooling

I highly recommend Suburban heating and cooling. They came out the same day I called to look at my central air unit, when other companies did not return my calls. My new central air unit was installed 2 days later. Everyone was very nice, from office staff to the technicians. They cleaned up after themselves and I have central air again! Thank you Suburban!

The blower motor on my furnace stopped working. Because I have DTE Home Protection Plus-Whole Home Protection Plan, I called them and the soonest service could be there was 6 days. I called around to several h/c companies and date of service appointments ranged from 5-10 days! This is when temps. are in the 30's at night. I called Suburban and they were able to send service that day! Scott arrived within 2 hours of my initial call.

He was able to repair our 30 year old furnace but also said that we will need to replace it soon, due to the age. He was surprised that it is still working at 30. Scott also gave me an estimate on a new furnace and a/c unit. Once we decide when we will get a new one, we will definitely call Suburban.

I called for a new furnace and AC estimate. Technician arrived promptly and was extremely professional. Estimate is fair and transparent. Additionally, I trust them to do the job well. As soon as we are able, we are going to move forward with the job with Suburban.

Great experience! Isaac and the team did an awesome job! Professional, clean and handled a little snafu with perfection! The estimate was prompt and installation was the next day when I decided this was the company I would go with. I highly recommend! They didn't try to upsell me on anything which truly put me at ease. Service: Install AC

Doug and Scott are great! Our home has two furnaces and two AC units due to an addition. The quotes were competitive and the installs were all done with quality. Anytime we have had an issue, they come out right away to resolve. We have been very pleased with Suburban Heating & Cooling. Give them a try, you will not be disappointed! Services: Heating system repair, A/C system repair, Install AC, Heating system maintenance, Heating system installation

We have had this company do work for us for the last 35 years. Today we had them put in a new hot water heater but we have had them install new air conditioners, replacement furnaces and air filters and we couldn't be more pleased. They do excellent work, clean up after themselves and have a good people that are nice and we respect their advice. We recommend them highly. Thank you Surban!

Jason and Billy installed a new furnace in my home last year as well as a new A/C and humidifier this week. Suburban has very fair pricing, quality work. The guys went above and beyond to make sure everything was done right. Good warranty policy too. Thanks again.

Appreciate Chris's assistance in getting my dads A/C unit repaired quickly during the recent heat wave. My dad is elderly, has breathing problems and just got out of the hospital. Suburban was extremely busy with the heat wave and recent shortage of parts due to the Covid. Chris made my dad a priority repair and he got next day service. The A/C technician (Shawn) was extremely professional and got the repair done in short order.

He let me know via a call when he was on his way which helped in me being able to get to my dads. Suburban installed my complete heating and cooling system about 8-years ago and did an outstanding job for a reasonable price. There always there to assist when you need them and never disappoint. I always recommend this company to family and friends when there shopping for a system/repairs. Keep up the good work!

From the first call to the finish of installation, everyone at Suburban went above and beyond to get our furnace replaced ASAP. Sherri and Doug in the office helped us with the financing and the team of installers walked us through everything they were doing. We had talked to a couple of other companies but none of them told us about any rebates we would qualify for. Sherri at Suburban not only told me about them, she sent the paperwork with the installers, AND handled sending them in! They are an amazing group!

Fast, personable, knowledgeable, and reasonably priced. Scott was here within 10 minutes of our call. He even changed the filter for me. I hope I don't need them again, but if I do, I will most assuredly can them.

I've been calling Suburban for many many years. I've always had very reliable, honest service! However, today I had Keith come over and was SO honest, helpful and trustworthy! He told me what I could do myself and offered to even help with making a part. I LOVE this company and would highly recommend them. In addition, Sherri, the office manager, was super efficient, helpful and super positive!

Called in a panic because our furnace went on the coldest day yet. Spoke with Sherry who is probably the nicest human on this planet. She didn't have anything available but scheduled be for the next day. A few hours later, she called me back and said she had a technician that agreed to stop by on his way home. She said it bothered her and she just wanted to help someone in need. Shawn came by and told me that the part could be fixed but it may not be beneficial to put the money into it due to the age.

I went with a new furnace and Jake and Billy installed it. Great guys and they were very knowledgeable. Awesome company who I will definitely give my business to and highly recommend.

Being an engineer myself, I like how this company does things correctly. I spoke with Shawn to get the quote, this man is all about doing the right thing, he did the final walk through with me and corrected all the small details before calling it a job done. Eric, Tony and another gentleman (forgive my memory) did the installation, they all have specific tasks and they are experienced.

Thank you for the service! Follow up. So the city inspector came out and notice the condenser fuse box needs to be moved to meet code. I called the office, Shawn came out and went above and beyond to make sure perfection. You can see the before and after picture. I am just simply amazed. Thank you!

Hottest day of the year and the AC decides to quit. Thanks to Sherry suggestion I check the outside fuses. Great tip, thanks Sherry. Saved me a weekend service call. A disputable organization wouldn't suggested the easy fix but scheduled a service person to come out and charge the big bucks.

In April 2017, I had a new Bryant furnace and AC, Aprilaire humidifier, and Bradford White water heater installed by Suburban. As of the date of this review, inspection has not occurred. I'll update this review if there are any notable issues. I solicited bids for this work from five companies in the area that had positive reviews on Google and positive ratings with the BBB. Suburban's bid was the lowest and they had the longest labor warranty. Considering they have been in business for decades and that I preferred to have Bryant equipment, I felt comfortable using their services. Jon, the owner, was very professional at all stages.

I initially asked companies to give me an estimate over the phone or via email because I knew the model numbers I wanted and the issues any company is likely to encounter at my home. Some companies were unwilling to give an estimate over the phone, which I found to be inconvenient. (If a company's bid isn't even going to be competitive, there's no need to waste anyone's time in scheduling a visit.) Jon responded very quickly, and had no trouble answering my many questions.

I appreciated Suburban's willingness to email me an estimate. They then confirmed it would be the quoted price after an in-person inspection once I selected Suburban to complete the work. I also appreciated Suburban's willingness to let me pay a portion of the total due after the work passed inspection, which I think most companies are willing to do.

On the day of installation, three guys-Hank, Sergio, and Mike-arrived about 8am. They worked steadily until completion around mid-afternoon. They seemed to get along and have fun while they worked. Each of them were professional and seemed to know what they were doing. They were also careful to not scuff my floor or walls. The inspector had no issues with Suburban's installation. Overall, I'm very impressed with Suburban's salesmanship and installation so far.

I cannot speak to the quality of their service calls, but I am confident they will stand behind their work if I ever have an issue. I will be sure to update this review when I need annual/emergency services performed.

When you wake up with no heat you think the worst, but after a quick call to Suburban, they were able to send Joe out just a few short hours later. He was very efficient and found the issue (the gas meter outside) and repaired it, while also taking apart the furnace to do an inspection and cleaning. Pricing was very fair for the work performed and I will most certainly be calling suburban in the future!

Doug was very helpful and informative. I am better prepared to do some semi-annual maintenance on my own thanks to his information. They came 2 days after I called to make an appointment. Friendly and reasonable.

My furnace has been leaking water forever, it was getting worse. My dad recommended I call Suburban Heating & Cooling, Sherry answered the phone (no voicemail, a real company) she had an appt available same day. Doug came out. Very knowledgable and honest (no sales bs), he gave me many options. I decided to go with a new furnace (mine was 29 years old) and gave a fair price. They offer 0% financing for 12 months no extra fees! Made the decision easier. Tomorrow they are coming to install. Stay tuned.

New flame sensor normally costs around $30 retail and your company charge $ 70.20 to barely clean and spray of WD40 on Motor shaft. You charge another an additional $89 for service. invoice reads that the flame sensor was replaced but instead was only minimally cleaned. in & out in less than 30 minutes. $159.20 total charge, no parts replaced. Called in to complain but owner said that was a proper service call and didn't have any issues with being overcharging for service. work done poorly and furnace unit failed again in 24 hours. Would not recommend their service to others.

Suburban was recommended to me more than 15 years ago by a client. I've Been extremely happy with them. They are cost-effective and very efficient. Over the years they've replaced two boilers, installed two air-conditioners, maintenance services on both and several emergency service calls for my business and my home. Today they came and did a emergency service on my boiler. From the time I called to the time I had heat was less then 2 hours. I can't ask for any better than that.~ Red Bell Preschool of Plymouth.

We have been a customer of Suburban Heating & Cooling for about 25 years and they have been very professional and kind and helpful. They are there when you need them and they will take time with you to help you find the best furnace or air conditioning system that is best for your needs. They are a company we highly recommend. The people that work there are so kind and helpful. Our new furnace is working so much better especially during this extreme cold we have had. Thank you for your help.

After my ac stopped working during a week of 100 degree heat I apparently needed a new furnace blower. since the furnace was over 13 years old decided best to get a new furnace. I got 12 quotes. All the prices were pretty much the same. My cousin suggested I call Suburban for a quote since she really liked the job they did installing her furnace last year (when the gov was giving rebates) What really made Suburban stand out first of all was how accomodating and helpful their sales rep was.

He answered all my questions, and when we mentioned replacing the hot water heater he didn't have the brochure with him, but dropped one off at my house later that day about the hot water heater he was suggesting. After going through all the quotes we still had more questions. I had it narrowed down to 3. Jon Anderson at Suburban was the most patient and knowledgeable when it came to answering my phone questions.

I probably called him 4 times and he didn't sound annoyed at all. Patiently explaining everything until he was sure I understood everything (When you're spending thousands of dollars you really want to know what you're getting). SO based on Suburban's recommendation from my cousin and their sales rep bending over backwards for us I decided to go with them, hoping their installers were just as phenomenal.

Now I only know them for installation, but I was really struck by how respectful they were to my house and space. They laid down tarps where they were going to walk primarily and when they needed to install the thermostat in the Living Room he asked first if he could go in there and took off his shoes. It really felt like they were very respectful and honest.

It was a 2 stage furnace so we went over where to install the new exhaust pipes and they were respectful of my existing landscaping. When they finished they explained everything to me and my husband. Answering all our questions. I really liked how they caulked up any cracks in the existing ductwork. and Helped us figure out proper duct openings and blocking so we could have the most successful distribution of air. I feel their attention to detail and customer service makes them an excellent choice for any HVAC work you may need in your home

They furnace installation was professional and the pricing was fine. But they did not pull a permit as required by law in Detroit. We're trying to sell the house where the installation occured, and had to wait for Suburban to pull the permit- which they did after my request. Then the electrical failed the inspection, and house sale has been delayed (again) due to this companies failure to do something 4 years ago. I've had to call them several times over the past two days to find out how they were going to correct this.