Koch & White Heating & Cooling

I have been a customer for nearly 10 years. I had a serviceman out because I was experiencing a musty smell when turning on the furnace. The serviceman came out while my wife was home (I was at work) and looked at the furnace itself, but did not check the condensation pump or the humidifier (the main components that may contain moisture). He said it was most likely a normal smell and started the paperwork on the $90 service call.

I called and had to convince him to go back and check the condensation pump. When he did, he found that it was full of mold. And this is the same company I have been paying every year to clean and check my furnace. The response I got from the service manager was "not every furnace has a condensation pump" and "my technicians are supposed to clean the pumps if needed during a furnace maintenance for an additional charge". Obviously, they hadn't done that.

This was a failure in service that resulted in a potential health risk for my family. I was in no way satisfied by the customer service response I received and have lost all faith in Koch & White.

Tommy opened the fire dampers on my furnace and replaced the humidistat on the humidifier. He was knowledgeable and proficient and friendly. He also gave me some helpful pointers. It was a pleasant repair experience.

Regular service and certification performed on rental condo furnace in April '21. While work was well-done (hence 2 stars) and cert sticker on unit was signed and dated, contractor did not complete Pittsfield Twp cert form which we apparently require to operate rental. We called Koch and White in August after Twp requested form. We were told they cannot provide form for April service and offered to charge us for another identical service plus the cert fee.

After speaking to a second person, they offered to half the service fee. I'm unable to understand why we cannot receive all of what we paid for in April. We will not seek services from Koch and White in the future.

I use Koch and White because of their excellent customer service. Even knowing that, I am continually impressed with their service. It was the cold of winter and I had a broken furnace (I am sure a very busy time for them), and Rose Mary was able to find time in their service schedule to have a tech help us the same day. The tech, Jarrett, was great.

He took the time to explain to my husband and me what part was broken, how it operated in the furnace and why it was needed. He did not talk down to us, but he also did not speak too "techy" to us. We both came away with a clear understanding of the situation. He was fast (but not rushed), efficient, on-time and professional. I have and will continue to recommend K&W for heating and cooling services.

I had my annual heating maintenance done by Koch & White and I had a great experience. Jarrett came out and did all of the "normal" maintenance checks, but he really took his time to help me understand how to better take care of my furnace (so that it lasts longer). He also helped me order the correct size furnace filters and he explained the importance & timeline of getting my air conditioner checked in the Spring. I really appreciate his time and attention to the details. I will most definitely continue to use and recommend them!

I called K&W regarding a pungent smell coming out of the furnace exhaust suspecting a secondary heat exchanger failure. They were able to send a tech within 1 hour of my initial call. Zach thoroughly inspected the furnace and confirmed the exchanger failure. He explained my options and we decided to go with the replacement of the heat exchanger. The next day they called me and told me that they received the part and would be able to install it today.

The installation went smoothly and took about 4 hours. In addition to the furnace, Zach noticed an improperly installed water heater vent and offered to fix it. He takes pride in his work and is committed to doing everything with the best quality possible. Looking at his work, I notice that every pipe is correctly supported, every gromet is properly installed, every seal is neat, the workplace is cleaned up, etc. Zach also took his time to answer several questions regarding maintenance and common problems with my furnace. I am very happy with the experience and from now on will call K&W for all my HVAC issues.

I had a great experience with Koch and white this past week. Service guy came out and was really nice, told me I needed a new furnace and then helped me schedule an install for 2 days later. They came and installed it promptly and when I thought it smelled like gas today, Matt the emergency maintenance guy came out super quick and made me feel a lot better. Super appreciate it & will recommend to everyone!

Koch and White were recommended to me by my neighbors who had wonderful experiences with the company for heating and cooling. I had maintenance, flushing, and repair planned for my water heater. The customer service, manager, and service technicians (Joe and Zach) were tremendous and personable. Scheduling was quick, the service technicians were prompt and knowledgeable, and the manager (Steve) went above and beyond to meet my needs. I HIGHLY recommend this company. Could not be more pleased with the experiences.

Unbeatable professionalism and quality. They deduced what was broken and why, they helped me learn about the furnace, they managed my expectations along the way, they were patient, kind, and generous people, and they did really excellent work. This is how you stay in business for 85+ years. A great example to anyone who works with the public. I'm looking forward to having them out every year to clean and maintain my furnace and ac.

Matt came out to do a troubleshoot on our broken A/C on a 90 degree day. Gave us our options and was back out within 48 hours with the parts to get it fixed. Great crew at Koch & White!