Robertson-Morrison

Greg an experienced HVAC professional came out to do my furnace tune up right on the nose at 6:30am. He was very knowledgeable showed me some other things about my humidifier and maintenance for my drain pipes. He did a tune up and combustion analysis that determined the efficiency of my furnace, the CO output etc., Would do business with them again.

The group of fellows that Installed our furnace was outstanding. They were professional, friendly, answered questions. All were just Super nice Date of installation 11/9/2021 We have had furnaces installed by Rob-Mor in the past. We highly recommend this business. Gretel and Sylvia

Rob-Mor has been our go-to service provider for about a decade. We continue to be impressed with their technicians' attention to detail and professional and courteous approach. And here's a shout out to Karen, that warm attentive voice on the other end of the line every time we call. Thanks folks. Service: HVAC system maintenance

Joe showed up on time and did an outstanding, detailed checkup and cleaning of our heating and cooling system on our house. Services: Heating system maintenance, Cleaning, Ductless heating & A/C services

They came out the same week we called, showed up on time, fixed our ac in a short amount of time, and the repair was much cheaper than we expected. Repairman was friendly, knowledgeable, and made sure to wear a mask when interacting with us.

Knowledgeable service guy but $165 for a travel fee + 1 hour labor to tell me to ask my neighbors how they fixed their HVAC issues just isn't acceptable when the issue wasn't resolved and no actual work was done.

Robertson Morrison did the original installation on my HVAC system several years ago. Since then they have done every bit of service in a timely, professional manner. They have bailed me out of more than one emergency situation and I will continue to turn them whenever I have any needs for HVAC service, repair or replacement.

Robertson Morrison installed a new HVAC unit in my place in 2013. I have just found out that they installed the drain pipe incorrectly, causing it to leak into my downstairs neighbors' unit. They also left a broken T junction on the master drain pipe, which would allow water from upstairs to leak into mine. Needless to say I won't be asking for work from RM again.

We've had Robertson Morrison assist us with our heating and cooling needs for years now. They've always shown a strong commitment to us as a customer and demonstrated top notch expertise. Twice in the past ten years we've had sudden failures of our air conditioning unit on a rental property that we own and Robertson Morrison was out within 24 hours to replace the unit.

Both times they responded immediately and solved the issue with minimal involvement from us. On our own home they've been out multiple times to diagnose airflow issues that leave areas of the house colder than we'd like. In these cases they've demonstrated vast knowledge for heating and cooling and helped us balance the temperatures to our comfort level.

Recently we had a zoning system installed by them which has not only made our house more comfortable, but installation was quick and easy. Their professional team showed up on time, installed the system quickly and then spent ample time teaching us how to use the new thermostat and walk us through how the system works. Highly recommended.

We had previously used Robertson Morrison for periodic maintenance of our furnace/AC and found that they cleaned everything in a satisfactory manner. Some time after that, the blower motor control failed, and since this was a 25-year old unit, we called on RM for help. They had a replacement furnace installed and running the next day, and paid extra attention to make sure there were no leaks and that we understood everything about the unit.

The unit which they recommended is much more efficient than our old one. Prior to the experience with RM we had relied on a larger company in the area to install and service our furnace, with some good and some bad results. So far RM has been consistently good.

I can't say enough good things about Dan and Bob from RobMor! They are customer oriented, professional, do what they say they will do, and conscientious when working inside and outside your home. I highly recommend Robertson Morrison; they are the "A" team for HVAC in Ann Arbor and the surrounding areas! :

Excellent job, skilled work. Robertson-Morrison offered us good selection of options, then crew made a clean, crisp installation (home furnace, A/C, and water heater). Updated and cleaned up old plumbing close by, as well.

I found Robertson Morrison Inc via Aprilaire's website and had never heard of them before. After going there for a simple part for my humidifier I was blown away at the customer service. I did not catch the woman's name who help me but everyone in the office seemed to be very cheerful and happy like she was. She showed me that the instructions were on the back of the box for installation even with out me asking. Although I hope I never have any issues in the future with my HVAC system, if I do I will definitely be calling them.

We recently called Robertson Morrison to service our generator prior to the sale of our home. They are not our normal provider. The service was prompt and got our equipment back in order. The markup costs of their work were higher than our normal provider but we were willing to pay a professional to get the job done. Their service technician, Jeff, was earnest asking about who serviced our HVAC and going on to examine our AC units and try to offer advice on these.

I told him we would be moving (did not tell him we own commercial real estate with generators and still live here) but we were happy with our previous service provider. I could tell then that he assumed we were moving out of state but appreciated his "cold calling" until. He told the new homeowner lies and failed to disclose to them that he was not the normal service rep for the generator nor did he disclose the service history we provided him.

He hyperbolized the context of the prior service call, failed to disclose that we had him put a new battery in place ahead of schedule in good faith when it wasn't needed and also cast blame on our respected realtor who had no part. They were that desperate for work that they malign others. Can you really trust a service technician like this? There are other classy professionals that provide great service and depict situations in their true context without maligning everyone around them.