Nortek Environmental

We have a broken damper in our duck and Ran did the initial check before scheduling the fix. He throughly evaluated our HVAC system and gave a lot of good information and explained what to do. He was extremely friendly and knowledgeable. We appreciated his work and professionalism. Services: HVAC duct & vent repair, HVAC system maintenance

WOW! I recently had the opportunity to purchase a Trane HVAC system from NORTEK. I had a wonderful experience with this outstanding company. I made an appointment and Ron came for the initial meeting and estimate. He was very thorough and explained every detail about the system I could purchase. Eventually I received a call from Lisa, the president of Nortek, to discus the installation of the unit.

She was so pleasant and professional with my wife, which is not the norm when dealing with companies now. Ron, Manny and McKenzie came on the scheduled day. They were amazing starting with McKenzie he greeted me and laid cloth on the floors to keep the work place and my home clean. Ron and Manny arrived to install the unit. They were extremely professional, thorough and had excellent workmanship.

I also spoke to Justin who takes care of the administrative portion of the business ( i.e. rebates and registration). He was extremely helpful. I would highly recommend Nortek for all the reasons I stated above. I give Nortek 5 stars.

Called 03/07/22 and made an appointment for the next day. Ron came out and cleaned/checked our furnace and everything went great. He was very good! Glad a neighbor recommended Nortek, and I will have them back to check/clean out air conditioner in the spring. Happy with everything.

Nortek Environmental, EXCEEDED my expectations! The entire team that assisted me with my mom's house. (Lisa, Ron, Manny, McKenzie & David). One of the best decisions that I ever made! Very satisfied with the work! I'm sure my mom would do cartwheels if she could. LOL! I would highly recommend Nortek, any day of the week.

I have been dealing with Nortek for years after referral from a friend of mine. With Nortek I always know they fix only what is necessary. I have dealt with Justin in the office who is always friendly, helpful, and professional. Ron and Manny have been to my residence before and are always professional and courteous. If you are looking for honest work at a fair price, call Nortek.

Jan 2, 2022, 20:00. My heater began acting funny, flame on, flame off, repeat. I placed four calls to four different companies. Two picked up. Manny at Nortek was the only actual technician to answer. He was at my house within 40 minutes, quickly figured out a few things that could have been the problem and took care of them. Here we are 3 hours later and the heater is working wonderfully. I will definitely be calling on Nortek again for my HVAC/AC needs.

GREAT experience with Nortek. AC went out about 9:00 at night and regular AC company couldn't make it for 2 days. I used the Nortek website to request service. Justin called right when they opened, was professional and courteous on the phone and got a service appointment before noon same day. Ron arrived promptly and not only fixed the problem, he also explained to me what was wrong and what I could do to prevent the problem from happening again.

He was more than generous with his time, and was honest with me about some prior work by another company that was a bit shoddy. You won't find a more honest and professional HVAC company in the Chicago area. Definitely gained another lifetime customer. Just a great experience all around.

We had out three companies to provide quotes for a new AC and furnace. While all were professional, Nortek stood out. Ron took time to examine our current system, run some load tests, and explain his findings. He then let me ask the never-ending list of questions. I felt very confident putting the work in their hands. Lisa provided a number of quotes to provide some options and explained the cost and efficiency benefits at each level.

This helped make my decision easier. Ron, Manny, and Joel arrived on the day of install ready to go. The quality of their work was exceptional. I appreciated that they took the time to make the ductwork and discharge lines nice and neat and mesh with the limited space I had for them to work. Justin, at the main office, answered a number of my general questions and even filled out all the information for the warranties and rebates so all I had to to do was scan and send. Honestly, that was a really nice touch. I don't think I could be happier with how it went. I highly recommend Nortek for furnace and AC needs!

Called multiple HVAC companies and Nortek was the most responsive. Justin is very professional and has great follow up. Ron and Joel initially came out for the consult. I was extremely impressed with the knowledge and professionalism. We had a tricky job re-routing ducts and Ron took his time explaining everything. We ended up booking our duct work with Nortek and Ron and Joel came back out to complete the work. We are very happy with the work completed and will use them again if we ever need in the future. Thanks Nortek!

If you are looking for exceptional customer service, very knowledgeable employees and great products, Nortek is your company! As first time home owners, when our furnace stopped working, we were clueless on what was wrong and did not know who we could trust. Thankfully, our neighbor recommended Nortek! We were able to get an appointment first thing the next morning. Ron came to our home and was so kind and caring.

He was very honest and explained everything in great detail. He knew we were without heat and made sure we would be comfortable through the weekend. He even came back to our home a second time (on a Sunday morning) to lend us space heaters! Lisa in the office was wonderful and guided us through the process so well. She educated us on the equipment and gave us her honest opinion for our situation.

Both Lisa and Ron definitely know how to put their clients first. Full transparency, we received quotes from 4 different HVAC companies and without question, Nortek was superior to the rest overall, especially in terms of customer service and pricing. Once we made our decision on what product we wanted, we were able to get a full install done right away. Manny and Billy were our install techs and they were fantastic!

Both men were very kind, respectful, and took their time to make sure all our questions were answered. After the install, Justin in the office, did a great job of following up, taking care of our rebates and making sure we were happy and taken care of. This family run and female owned company is wonderful! We highly recommend Nortek to anyone who needs HVAC services!

NORTEK team install heating and air conditioning system in my house. They are experience, professionals and not too expensive. Strongly I recommend theme for any heating and air conditioning issues.

Knowledgeable and prompt in taking care of ordering part and returning to complete the repair. Manny from Nortek replaced a motor inside my furnace and he explained everything and made sure I was completely satisfied with his service. Good Job Manny. I'll certainly recommend them for any furnace work. Home owner.

Read fine print, ONLY 30days warranty on there work. Other companies give 1year warranty because they feel confident in there work. Doesn't seem like this company does. We had an installation and had issues within few weeks then they said sure we can come out but if it turns out it not an installation fault they wanted to charge us there full service fee (i believe it's $139) for a 5minutes job with a $10 part.

After couple month we had an other issue which turned out to be an installation issue, we called them and the manager was very rude and said your 30day installation warranty expired, but we can come out for a full service fee! No thanks, it's not a pleasure to do business with them!

My wife and I were in need for a reliable, friendly HVAC company that wasn't going to upsell us on things we didn't need but rather guide us to the proper improvements we knew we needed. Our Lennox furnace was installed prior to us buying the home and it was installed backwards but Ron was able to help me understand the potential issues while giving me suggestions to make our home more comfortable.

The attention to detail, friendly staff when booking, and the follow up callback surpassed my expectations. The affordable cost, quick turnaround, professional staff, and promptness are all reasons to look no further than Nortek!

Fantastic service and responsiveness to my initial contact. Service tech understood what the issue was and attacked it head on without hesitation. Furnace was up and running in no time. Will definitely use them In the future, and will be using them for the routine maintenance services as well.

Nortek Environmental does it right the FIRST time! Service is always on time and fully explained. No surprises. great people too!

I had the misfortune of my heater not working suddenly yesterday with outside temperature around 25 degrees. Spent the night with a space heater since the home warranty and the after hour HVAC tech they initially called would not agree on the quote amount. We were quite frustrated by the morning what with a toddler at home who we had to confine in one room and drop off to the daycare at the crack of dawn.

The house was around 54 degrees in the morning when we left. Called the warranty company again in the morning (did some yelling again) and got Nortek as the available company. By this time I was quite desparate to get the work done and was even ready to pay out of pocket. Justin from Nortek called me as soon as I hung up with the warranty company- sent the info of the Tech, Tyler, who immediately arranged to stop by.

He found the problem to be the inducer motor. I thought now the work will be done but he told me how he and Nortek will have to jump through hoops with the warranty company and if the company doesn't cooperate, it would take days before getting the motor installed. But he did understand my problem and the fact that I have a toddler at home and promised that he will expedite it.

I called Nortek and spoke with Justin and Lisa who patiently listened to my problem and told me that Tyler skipped his usual round to get my work expedited and was already doing part tracking which he would have normally done by the end of the day! Then Lisa spent almost an hour and a half with the Warranty company to get an approval that could have taken days and convinced them to expedite the part replacement.

Within 2 hours Tyler was back and replaced the motor in under half an hour. He also did some cleaning and didn't charge me for it. What Tyler, Lisa and Justin did for me is beyond professional courtesy and I cannot thank each of them enough for helping out! You have not only got my business henceforth but my gratitude as well!

We have been customers since 2013, when we first moved into our new home. We are so impressed with how knowledgeable they are and the way they run their business. They have very fair prices and are always informing us of ways we can save money in the long run. Recently, we purchased a new furnace and our heat is running 100x more efficiently. We noticed a tremendous difference in our comfort level in just one day.

We only wish we did this sooner! All in all, you can expect to be working with honest, trustworthy and smart professionals who go above and beyond with service every time. We can't thank them enough for all they have done to keep our home comfortable and safe.

This is my response to Lisa. Nortek Environmental was assigned to do a fall maintenance checkup on my furnace October 23, 2015. I was assigned another company when Nortek found a problem that day to do the repairs. I called the Sears home warranty plan right away and asked if Nortek could do the job because they were located closer to my home. I am not happy with Nortek Environmental because of the time it took your company to install the parts once you got them knowing I had no heat from my furnace.

When you received the part on a Wednesday November 03, 2015 I could not get an appointment until the next Monday. At this point I had no heat from my furnace for about 13 days. Then when the part was installed November 09, 2015, the furnace still did not work so another part was ordered. Nortek got the second part on a Tuesday November 17, 2015 and again I could not get an appointment until the next Monday. Leaving us with no heat from our furnace now for 26 days.

Finally it was repaired Monday November 23, 2015 and working after 31 days of no heat. I even called your emergency number and no one called back. I would have paid the difference, Nortek already had the part. How you could you let a customer go with no heat is beyond my comprehension no matter what the reason. Like I said poor customer service.

Pretty simple review. They showed up as promised, took care to protect my house's carpets and floors, they did a great job on the install of a high efficiency furnace, and the job was completed in the time frame estimated. I wouldn't say they're the lowest cost provider but they certainly do great work.

This company is completely unprofessional! The owner has an attitude like the world owes her and she's better than anyone else and one tech chews his gum like a horse while he's talking to you. Never again.

Doug from Nortek came out on 3/4/14. He was so nice and professional and was patient in explaining every question that we asked (we had a lot of questions) :) Just listening to the furnace he knew it was the flame sensor that needed to be replaced. Also, our programmable thermostat wasn't working and he resolved the problem. He figured out that it was broken, we couldn't override the program that was pre-programed in there.

We have a brand new thermostat and feeling very comfortable with the temp in our home. It's quiet and runs beautifully! We can go on with other things in our lives now and we don't wake up freezing in the middle of the night. Thank You Doug - We appreciated your help.

Don't look any further, this is the only heating and cooling company you need to call! My young family woke to a 55 degree house at 6am on a Sunday. As my husband dressed the kids in winter gear, I was leaving a message for a heating and cooling company we've used in the past. After waiting an hour without a call back I turned to Yelp and found Nortek Environmental.

So thankful for Yelp! My emergency call to Nortek resulted in an immediate response from Lisa who was very kind and sympathetic that early Sunday morning. She went over pricing and patched us through to a technician who kindly talked my husband through technical support to isolate the issue in hopes of having to save us the cost of a trouble call. AMAZING!

Over the phone the problem was figured out, and the tech brought us a replacement part super quick. They were lifesavers that cold day! I was also pleasantly surprised to receive a follow up call a few days later to make sure everything was ok and that I was happy with the service. Seriously, don't look any farther, you won't find a more professional or courteous company out there. These folks are the definition of good people!