Western Mechanical Heating & AC

I highly recommend this company for HVAC repair/maintenance. I was given a recommendation from a friend who uses them in Socorro, I'm in San Acacia and it's not easy to find a company that comes out here or anyone to even call you back around here. I received excellent customer service when I called to schedule, the service date was within a week of my call. Victor the technician was on time, called me to let me know he was near, he was prompt professional, skilled, knowledgeable and most of all very personable.

I am extremely pleased with Victor, the service and communication he provided, and best of all was the cost- very affordable! Thank you so very much Western Mechanical and Victor, I will definitely be using you for future needs and recommending you to others! Great job, happy customer!

Unfortunately, we can't recommend this company. They are very overpriced. We paid $311.15 for their technician to replace the pump and belt on our swamp cooler. That's a $40, 40 minute job. We had to pay $89 to get the technician out here, and that sum can be applied to your repair. When the technician said he needed to replace the pump and belt, we figured we might as well move forward and apply that $89 to something useful.

How much more than $89 could a simple job like that be? $222 more apparently. It's our fault though. When we asked for an estimate, and he said he'd let us know later, we should've heeded that red flag. Obviously, if we had known that price up front, we would've just done it ourselves. I did call the company and tell the manager that the pricing was ridiculous.

I looked up equipment costs, and we paid $84 for a $29 pump in addition to $90/hr in labor for the guy to shop for it. The manager explained that he had to charge that much because there's a lot of overhead that goes into that pricing. I understand that; I do have a management degree. However, charging three times the cost of equipment in addition to $90/hr for shopping for it is padding your pockets not covering overhead. Lesson learned. We won't be working with this company again.

So helpful and knowledgeable about the product. Was able to get a detailed quote and explanation of the install before they started the work. They were able to help me show how it worked and had a very professional install. Everyone from the office to installers were very friendly and respectful. Service: Ductless heating & A/C services

I interacted with Stephanie, the receptionist at Western Mechanical on several occasions to schedule an appointment. She was professional and very courteous. She kept me informed of any changes. She is the first person that a customer interacts with and if this is an indication of the company's reputation, I would highly recommend them. When Victor arrived to work on my boiler, he stated that my boiler needed a modification before he could provide the service I needed.

After further discussion and the cost involved he informed me that winter was just about over and since I was putting a new system in. It was not worth it. Its nice to see honest HVAC personnel that do not try to provide services that are not needed. I will use Western Mechanical in the future for my HVAC needs

We experienced extraordinary service and professionalism from all the members at Western Mechanical we dealt with. They were diligent and persistent in resolving a problem with the original installation of our heating system by another contractor. Mike and his crew were always courteous and professional and had the technical knowledge to back it up. Highly recommended.

Western mechanical were fine once they showed up. It was not 24 hours like I was quoted, more like a week. Home depot was not exceptional either. Took numerous phone calls to connect with someone, then passed around numerous times, on hold for over 45 minutes one time. The biggest farce was GE! They have been non- compliant from the start. Always some excuse why they could not send a replacement immediately, even though they had pictures of the damage.

I filed complaint an hour after opening the box, on 9-2-20, and still on 9-25-20, I still haven't heard when delivery will be. I will never buy another GE product made by them, and will not recommend anyone else buy from them! I want my new washing machine!

Prompt, friendly and efficient service every single time. Great interactions with the office and field employees. They take great care of us.

After 16 calls, Western was able to come out same day and provided excellent service. Justin was honest and provided me with lots of information on what and what not to do. I will always and only call Western for my air conditioning and heating repairs in the future!

When you want highly skilled, fairly priced HVAC service by excellent people, this is the company to use. They don't guess at solutions. They carefully troubleshoot and start repairs only when they identify the problem. Repairs are done correctly the first time. Jason, the service manager, is excellent. A major repair was not performed until comprehensive testing was done by multiple technicians.

I have used them for years in including installation of a package heating and cooling replacement unit and air duct cleaning. Service was highly professional and technicians very competent. Duct cleaning was extremely thorough and detailed unlike others I have used. They sealed each vent and duct and used a truck mounted vacuum. This cost more than highly advertised duct cleaners but the quality of the work was justified by how well the duct cleaning was done.

I have lived in the same house for 3 years and have had others come out to fix our swap cooler and every year feel as if doesn't work. Mr. Joshua came out to fix my swap cooler and my swap cooler has actually made summer bearable. Thank you for taking your time and being concerned about fixing it properly because my childern are in the home.

Needed a sudden extreme repair for my refrigerated air system. Western Mechanical provided immediate service, clear and fair pricing, thoroughgoing diagnostics and excellent repair. Professional through and through. Wouldn't hesitate to recommend them for all such work.

Wonderful company. Called when it was time to make an appointment without me having to remember. Joshua was extremely friendly and was enjoyable to talk to you and did a fabulous job. If he wasn't sure on something ie renewing he would say I will get right back to you that afternoon. Sure enough! Also Amanda was extremely nice on the phone and kept me updated and my paper work. Very professional wouldn't want to change companies ever!

They were repeatedly HOSTILE AND THREATENING over misunderstandings. They "forgot" to turn our gas back on before leaving. (Which was why nothing was lighting, which they were aware of.) Stay far away.

We were so happy with this company! Justin came out, assessed the problem with our boiler and the proceeded to fix it. We now have working heat and hot water again! We will definitely call this company with any future needs for our Heating, Cooling and Plumbing needs.

I wouldn't recommend this company. When I call about prices, they told me the diagnosis was for free. Well, now I have a bill of $90. When I called the owner, he was yelling at me and being disrespectful that I either pay or he will send the bill to collections. He only cares about money. Please, be aware!

What quick an amazing service and great prices! They got the job done perfectly and the next morning! We had called others that couldn't come for over a week. Thanks for a job well done two thumbs way up!

We were in the middle of a bathroom remodel when my contractor discovered that the radiant heat manifold was leaking. I called Western and they had a tech out the next morning. Eric was fast, professional, and was able to complete a reasonably priced repair as opposed to a whole new expensive manifold kit. I'm very grateful and would definitely use them again!