AAA Wagner Mechanical

We called Wagner and the scheduler was very professional. She was able to set us up for an appointment the next day. The technician (Jesus Tellus) was on time and did a great job. He was polite and pleasant. He carefully explained what might be our problem and what he was doing to determine what was causing the issue. He gave us approximate costs for needed repair. Once approved, he got our A/C system back up and working quickly. Excellent service!

Dennis Elliot came out on time, and fixed my A/C professionally! He really was courteous and very knowledgeable about the whole A/C electric system and fixed it in a timely manner. He made sure everything was wired right and that the A/C worked properly! I really thank this company and recommend them for anyone who needs a reasonably priced and professional job done. You can't go wrong with them. Job well done! Thank you.

Barney Gallegos and Reese Ortiz we're the gentleman that helped us with our shower repairs and we're very professional and punctual. They explained exactly what they were going to do and how everything was going to work in place of the repairs of in the shower and we're extremely helpful in showing pictures on exactly what it started from beginning to end.

They had very great customer service, courteous and mindful to their work ethics and surroundings. Had also been responsible enough to remind me about a eight month free check up on the work they provided. If I ever need anything again or know of anyone that needs any help that is provided by this company I would definitely recommend these two gentlemen to go help them out. - Ms. Acosta

I got excellent service starting from my first phone call all the way to completion of the hot water heater replacement. All the latest safety measures were added. Their set price included the delivery and removal of the water tank, and a three year guarantee. The set price was easier to understand and acceptable rather than unknown hourly plus parts cost. The plumber who did the work explained everything, arrived promptly and did excellent work.

During a maintenance check one of my two AC systems was determined to have low coolant and a coolant leak. A preliminary estimate was created which was ~$1700. Then when it was determined my system was under warranty the company decided a technician had to come out and search for the leak - which was not thought to be needed until the warranty was in play. This experience felt suspicious to me and will cause me to be cautious with Wagner in the future. The matter with my AC system is not yet resolved.

This is a two-part review - The work requested was to raise the surface venting higher to prevent snow from getting blown in the utility closet (HVAC and water heater) and fix the leak in the HVAC exhaust that was inaccessible because of the cramped initial Wagner installation. The vents were fixed and the HVAC exhaust leak fixed and the unit lowered for proper access. Wagner gets 4 stars because: (1) Wagner Technicians (all) ***** 5 stars - Mike Vargas, Isaac Carbajal, and all the Wagner technicians that recently (April 2022) that worked on the HVAC to fix the Wagner installed unit (2018) were professional, conscientious, and technically proficient.

I am very satisfied with the work that was completed. The service desk and office staff were very courteous and tried to be helpful. (2) Wagner Department Managers ** 2 stars - Coordinating the work with the various Wagner department managers (service and installation?) to coordinate, schedule, and complete the work was difficult. I kept track of each interaction I had with Wagner.

It took 23 phone calls and house visits that occurred over one month to get the work done! Highlight was calling to confirm the final repair appointment (it was a multistep fix) and finding out the appointment had been cancelled. I had not been informed of the cancellation and the service desk had to help me reschedule the original appointment. The work is finally completed, and the installation appears correct (time will tell) but it should not be this hard to get the work done.

I am contemplating installing a new tankless water system, replacing the 50gallon water heater, to allow installation of a water softener in a cramped utility closet. It is not a plug and play installation (how do you route the water softener waste line?). At this point I do not have confidence in Wagner management to complete this multistep installation.

We got a call that there was someone available in about 20 minutes who could repair our faucet. Our appointment was actually scheduled for the next day but we were really glad to have it repaired immediately. The gentleman who came diagnosed the problem right away and explained what he would have to do to fix it. He was fast and thorough. He disassembled and reassembled the faucet correctly and had it fully fixed in 15 minutes. We were totally delighted and impressed. I recommend Wagner Mechanical with no reservation.

"Alex" with Wagner Mechanical was the BEST technician we've ever had. Prompt, Courteous, Skilled and so detail oriented. He had to custom make pipes to fit when replacing a nearly 50 year old water heater in our old Adobe home. The craftsmanship, the patient and his commitment to exceptional work really impressed my husband and me. It's a rarity these days to find someone that not only loves what they do and is passionate about their job but delivers more than they promise. We love supporting local and highly recommend Wagner Mechanical,

Barney was a wonderful technician! He was on time, very kind, repaired the the mixing valve and shower trim quickly making sure the job was done right. He had a lot of knowledge. I will definitely call and ask for him again next time I need of a plumber Service: Repair shower

Had to replace a networked smoke detector that was at the top of our 20 foot ceiling. These guys came right in and knocked it out - worked perfectly. They did such a great job I got estimates for 3 other projects and will be calling them soon.

I have had two different crews cometo my home: One for plumbing - replaced a broken garbage disposer - an awesome team who did an exemplary job, quick, professional and complete. The second team was an electrical team, who found and corrected several small mystery electrical 'glitches' - Darius and Luis, were even superior to the first team for their listening skills, and their ability to diagnose and correct problems.

So far, Wagner has proven themselves to be 'life-savers' when it comes to helping make timely repairs, a GREAT company, and I would definitely recommend them to my neighbors, family and friends. THANKS Wagner.

Barney & Luke came to install new faucet & add a soap dispenser. They were very professional, and added a last minute request to unclogged a sink drain in another room with no hesitation. Both Barney and Luke get a five star rating for their knowledge, their efficiency & experience, their quality workmanship and the extra effort they put in to protect our floors. Well done!

When our downstairs toilets clogged, Wagner sent two highly professional, courteous, and knowledgeable plumbers the same morning. They immediately diagnosed the problem and corrected it in short order. I could not have been more pleased with their service. R. B. St John Service: Repair sewer

Absolutely horrible experience with this companies plumbing workers. I was left with backed up kitchen sink, which I couldnt use and a sewer line that apparently could not be cleared and now needs to be replaced. On top of that, one of the workers would not wear a mask inside my home, even though I asked them too. The company did reach out directly to me and apologize, promise to do better and refund the cost. Hope they keep their word and improve service in the community.

I would like to preface this review with the work this company did for us was a job well done and the receptionist I spoke with was understanding. I also understand, as a business person myself, finding staff to work during the pandemic can be difficult. However, my husband and I recently canceled our membership with this company after paying a monthly membership fee without any service.

We schedule in advance for heating and a/c maintenance since we currently live in another location and cannot always be in ABQ when appointments can be scheduled or rescheduled. Needless to say, we have not seen someone Since the summer of 2019 even when we have have to schedule for emergency plumbing needs. There is always an emergency the day of our scheduled visits, and we are always canceled on the day of our appointment.

Carl was very personable and professional. He did a great job explaining flushing the water heater and all that it entailed. Would use him again.

Barney and Luke were fantastic. I had an issue with my water heater and they were able to address the problem and procure the needed part quickly. These guys were extremely friendly and went above and beyond in helping me to understand the issue, repair needed, parts needed, general functionality of my water heater, and how to understand, use, and maintain the replacement mechanism going forward. Barney also took a TON of photos of my water heater for my records with relevant information on its current condition and usage should problems arise in the future. I felt very informed and taken care of by these techs.

Alex was so polite and knowledgeable. He did a great job installing a new kitchen sink and faucet! Highly recommend. Although the cost to install was not cheap, we felt the quality, promptness & professionalism made it worth it. Service: Installation