Climatech Heating & Air

I gave two stars instead of one is because Kevin does come across as a very nice person and had done maintenance for us prior. The overall low rating is due to an eight month wait for a repair. The repair was ordered in August. I text him in September, October, November, and March. Each time he assured he'd get it done. The last time he said any day next week and I said Monday would be great.

I text him today with my frustration about the long wait and his excuse was there was never good weather. Absolutely ridiculous considering the extremely mild winter we've had to think there was no good weather over eight months. He keeps getting work so he must be OK. If you can wait that long.

Kevin was responsive, thorough and professional. He came to my home on a Sunday afternoon, after business hours to look at my AC unit. Thankfully it was a simple fix and he put my mind at ease. I will use him again and recommend him to family and friends. Service: A/C system maintenance

I am always amazed that Kevin has the necessary parts on his truck with him. I called and described a situation that was needing repaired, Kevin came prepared to fix that part and when it ended up being something else, he was like no problem I have one of those in the truck! Service: Heating system repair

Kept making promises to come finish the job I payed them for on certain days then would just never show up, my house is about 5 minutes from their shop but I guess the money is all that they wanted. Guess they won't be the ones installing my AC unit next summer, absolutely disgraceful that they just ignore you once they have your money instead of coming and fixing what they did wrong.

I received a very competitive quote from Climatech for a Goodman furnace and AC (Wednesday afternoon). The furnace was going to have a lifetime heat exchange warranty (Goodman is only one that does this). After reviewing the quote, I called Climatech and let them know I was going with their quote (Friday morning). I was told that I would receive a call back the next morning with the installation date.

I texted Climatech on Monday to inquire about the installation at 10AM. Within 10 minutes, I had a reply that stated, "Wed or Thursday". Thursday afternoon at 1:53 PM, I called and asked what was going on? 'I've been busy and I'll try to get to it on Friday' was the response. This response was not expected, nor heralded with angels horns. At 3:28, I called Climatech.

The line was busy and I left a message asking for a return call. At 3:30, I called again and the line was answered. I explained that based on the lack of communication, I would be going with the next lowest bid. He stated that the phone was busy as he was on the line with the distributor to order the furnace and AC for the job. The furnace and AC were being ordered on Thursday afternoon for a job scheduled for the day before.

This confirmed that I made the correct decision. Climatech was suggested to me by people who know Climatech can do great work at a great price. It was my decision to not go with them based on the responsiveness and seemingly lack of planning or time management. It has been mild weather during this whole episode, so the lack of a heater and AC has not been an issue. I decided to submit this post to help anyone who is on a short timeline to get heat back into his or her house.

Kevin came out and was so very helpful. I thought something was not working properly and it was a simple fix of changing the filter. I thought it was done recently but it was not and felt pretty dang silly. Kevin was extremely helpful and did not make me feel stupid at all. So friendly and made it out to my house right away! I would definitely recommend and use in the future!

Would NOT recommend at all! Trying to be proactive, we decided to replace our great working 30 year old system with new. Big mistake! Piece of junk Goodman/Amana failed every season change leaked freon, bad circuit boards, compressor died just out of warranty. Response was always slow or not at all from him and we had to go without A/C for several days in brutal heat with young kids.

It would never make it through a summer or winter without issues. It was also very loud and rumbled the house when A/C was on. In the end we got another complete new system from a different company due to being sick of waiting on repairs and dumping money into junk. The new Lennox system worked flawlessly and super quiet. Too bad that first unit only made it 5 years. (If you want to call repairs every season "making it") Still irritated by that whole situation.

Have used Kevin multiple times for our HVAC needs. Every time he's given me a couple items to troubleshoot over the phone in an effort to save me some money and time. Tonight our furnace was acting up again and I called him and he talked thru several items and said he'd come right over on his way home from another call. 15 minutes later he had it repaired and we had peace of mind knowing we'd have heat since overnight lows are going to be single digits. He was very fair regarding his fee since it was a quick fix. I'd recommend Kevin and Climatech every time and he's a local, small business.

Beware! Kevin installed a Goodman heat pump in my home in Lincoln that stopped working near the 5 year mark (I had had other issues prior to this with the same unit). I reached out multiple times asking him to honor the product and warranty. He did respond initially with a promise to get it taken care of but nothing after that, obviously refusing to even communicate with me regarding the actual follow up. Since, I have heard of many similar instances with other customers so it looks like I am not the only one.

I finally gave up pursuing the issue because it was clear he had no intention to honor the warranty. Companies that only care about the initial sale should not be in business. I now have to purchase an entire new unit (because the repair without a warranty is almost as expensive as a new AC unit) due to his disregard. Beware of doing any business with Climatech. A lower price isnt always a lower price and I am now paying for it. I'm wondering if the handful of 5 star reviews are even legitimate.

In the past Kevin at Climatech had been very reliable. We love his responsiveness and timing. But lately, not so much! Please consider this review before you call. It's June 29th, and we've been without upstairs AC since the middle of May, and we've called Climatech several times asking they come take a look. We always get the response that "I'll be there tomorrow. tomorrow. tomorrow". but no one ever shows up.

One morning we had to drop off some mail at the Hickman post office and just happened to run into Kevin, who apologized that he'd forgotten us (AGAIN!), but promised to come out the next day. This was on June 11th. No change in our AC status, and no call or contact from Kevin. Today, June 19th, we had to call HIM learn he came out at some point (again, no contact that this was done) and put some additonal Freon in our AC unit (as he did before, and didn't fix the problem). Basically, we feel Climatch really doesn't care about our needs as homeowners.

We are looking into an alternative HVAC company from Lincoln. Our advice you you, if you live in Hickman, do NOT call Climatech and rely on them for you HVAC needs. You will only be put on the back burner waiting. waiting. waiting! If the option to give ZERO stars was there, that's what I would choose.