West Mechanical Of Bellingham

We have been using West Mechanical for regular maintenance and inspections for five years. We have always received exceptional service and outstanding professional work on our HVAC system. The entire process from scheduling, to inspection, to work and billing have all been done in a professional and timely manner. We appreciate West Mechanical's helpful and friendly staff. Highly recommend West Mechanical!

These guys were very professional and courteous. They arrived, they wasted no time while working in my home, they took care of business and they were gone. They removed their shoes upon entering, left no mess and resolved my problem, answered all my questions and left me feeling good. I am strongly recommending their service and will use them again if need comes again.

Juan was expected between 12 & 2pm. He arrived promptly at noon. WOW! He was very professional, friendly and taught me a lot about my heating system, which I appreciated. After diagnosing the problem, he was great about outlining my options, the benefits of each, along with approximate costs of each scenario. A GREAT experience with a true professional.

Brian and his crew work hard and get the job done quickly. They did a laundry list of electrical work in our older home. Brian carefully explained what he found and laid out options. I will definitely call them back for future electrical work.

Very quick and easy to set up the appointment and they were able to come out the same day and had our furnace fixed and running within an hour even though it needed a part they didn't have on hand. Colin was the technician who was sent out and he was extremely friendly and helpful. Will definitely be using them again in the future for our heating needs.

Tony was very professional with a very positive attitude and helped us understand the legalities and codes of the work we are looking to have done. He was able to fix an issue with an outlet in one of our bathrooms that hasn't been working for the last 14 years while going over the other projects. We will most likely use West Mechanical when we are ready to get the work done we are requesting! 5 star service all day!

I really appreciated corresponding with Mandi. She was very responsive and really 5 stars service! The two guys who came to install an electrical box and light fixture in the bathroom were helpful in getting what needed to be done, done in less than a half hour. Why something like this cost $589! is beyond me. It's price gouging. They charge a fee of $99 for just showing up (I guess that is to secure that they won't flake out like other service people I've booked) but really. it should be applied to the total cost of the work they do. The value doesn't match the service provided.

I have always received good service from this company. We have been using them for about four years now, and they are always polite, courteous, and friendly. The owner of the company is also involved - he sold us our A/C unit and walked us through our all options (with no heavy sales-pressure). Our A/C and heater have been working great under their care.

I am writing today's review because we had a young man named Colin perform our service. He was so pleasant and professional that it warranted a review. They must be very proud to have him on their staff. Keep up the great work, West Mechanical!

I had an old ADT system in the house which has not been used by the past 3 owners. Brian and Zach did a quick and efficient job of dismantling it. They took away all the hardware. Also replaced a faulty outlet for me and checked others.

Don't feel it was customer oriented. Had to ask for a lot of help with questions and issues. We bought a top of the line Lennox hybrid system heat pump with propane back up. Lots of calls to the office about questions. Young men who came to install the furnace unit did not have masks during the Covid time, and one was not vaccinated. Their work needed a return to fix what I would call sloppy work. For spending as much as we did for the "best combination ", I really was disappointed in the over all experience. Not sure I would recommend this company.

Installed a generator plug on my house. Crew was very professional and courteous. Even went out of their way to find me a better option that would not only be better but also save me money. Would highly recommend and would use again. Service: Installation

Colin was super professional and courteous. He arrived well within the time frame allotted and completed his work efficiently. Request him if available. I know I will. He deserves a raise. *He also followed Covid Protocol with zero complaint and wore booties. Very highly recommended.

Juan and Colin came twice in one week and diagnosed and replaced my faulty thermostat for about 1/3 the cost quoted by 2 other companies. I am very impressed and we are very happy to have heat in our home once again. Services: Heating maintenance, Thermostat installation

Every time I deal with West Mechanical for the work at my commercial building, the service and communication is just great, no matter which employee I'm dealing with (reception/billing/service/tech). I don't know how they run such a solid team from top to bottom but they do. I can't recommend them highly enough. Services: HVAC maintenance, Duct and vent installation

I wasn't around when the technician showed up, but my wife was home and she said he was very kind, quick and professional. He even went above and beyond by saying a little blessing for our new home, which is incredibly thoughtful. He also offered great advice for maintaining our water heater. Thank you Tim! Service: Heating maintenance

I've used West Mechanical before and they do an awesome job repairing my furnace. The technician's are very professional. If they are called, they will fix the problem and checkout the whole system to make sure there's no other problems in the future. Service: Heating system repair

Juan went out of his way to make it to our place, after hours on a cold and snowy day, and fixed our furnace after it had quit that morning -- that guy deserves a raise! Everyone I spoke to at West Mechanical was polite, professional, empathetic, and accommodating. I had a great experience working with them and would happily retain their services again.

Brian and team were very helpful. They installed an outdoor designated outlet so we could use our new hot tub. They went above and beyond ensuring everything would work and was set in the right place. They were extremely professional and efficient. Will definitely call them back for other projects.

Awful communication and follow-through. If we hadn't contacted them several times we may still be waiting for our installation date. Still waiting for the thermostat we were billed for almost 2 months ago. We got an estimate for AC installation at the end of June. We ended up selecting an AC and Furnace system, Stephanie the estimator said she would check their inventory so we could choose an option that was available and in stock.

Due to it being summer the installation was scheduled to be 6 weeks out. We used their financing option through Wells Fargo and was approved within a few days. We never heard back from West and contacted them about 3 weeks later wondering what day we'd be scheduled. We were told that the furnace we ordered wasn't in stock and they would schedule us for August. Friday around 3pm before our installation on Monday they called to cancel the installation because the furnace hadn't arrived and offered to reschedule for a month later in September.

I explained that I would rather just have the AC installed because our furnace was still working and we had only decided to replace it per Stephanie's recommendation. They agreed. Monday morning before our 8am installation they called to tell us the furnace had "just arrived" and they were able to install both. The installation was great but the Smart thermostat we chose was unavailable so a basic one was installed until it was back in stock.

We didn't receive an invoice so we contacted them about a week later and they said once the job was complete we'd be billed since we were still waiting on the thermostat. A week later, we were billed without the thermostat and mailed an invoice that we received after the account was already charged. We contacted them a month after our install date wondering where the thermostat was and if it still wasn't available we would just want a refund for the difference. Stephanie was "checking with the VP" and now a month later we haven't heard anything. We weren't refunded or contacted about when the thermostat would be in. Still waiting on the response a month later.

Well They came out and said our air conditioner can't handle hot weather. A year ago we got it serviced air conditioner and they drained the liquid and then forgot to fill it up. When we turned it on it was banging and we shut it off, They Came back out and filled it. It hadn't worked the same since. Your guys fault. This high dollar unit you guys have stinks.

We were loyal customers who got our unit serviced twice a year. How could your high dollar units work in Vegas where I lived for 12 years. Uhh they couldn't. Such a shame

They broke the drywall in the ceiling, they leave big messes behind, their customer service is very poor. The new system they put in broke down, and they would not even come out to fix it in the freezing temperatures we are a retired couple in our 70s they told us to use our other furnace. They came out at least a dozen times trying to repair their mess.

They didnAA A t seem to care at all how inconvenient they made things for us. In my 50 years in construction I have never had such poor service in my lifetime. I finally had to just pay them off, and get Baron heating to come out and fix the problem they couldnAA A t fix, $50,000 later. IAA A m telling you that they shouldnAA A t even be in business. Even the folks that recommended this company, couldnAA A t believe the Poor Work they performed here.

I would never use these guys or recommend them to anyone. We had them out to service our main furnace/heat pump and our shop heater. When they left we wrote them a check for $300 for the service call. The shop heater was working before they got there but heating slowly. After they left it wasn't working at all. They told us that we need to spend over $1,500 on a new circuit board and a few other parts.

We asked them to bid on a new heater instead and the price was over $4,000. So we asked another contractor to come out and look at the shop heater. He said that it just needed service. When he left it was working perfectly -- he told us no new parts were needed. On the main furnace they said we could either use a new type of filter that would cost $100 and we'd need to replace it every six months, or we could install a new air cleaner that was over $2,500. It turns out that the price of the new filter is $20. Please don't trust anything these people tell you. get a second opinion!

The technician did an insufficient repair on a two year old fireplace. Like others who've reviewed this company, I experienced a short cut service call. The technician was messy, forgetful and failed to reassemble the unit properly, causing more damage to the unit. The company doesn't stand behind their work, saying 'technicians are human, too'. After a third visit to correct their insufficient repairs, I gave up. I don't recommend this company.

I have used this company for my annual furnace tune up until this year when their technician did a short cut tune up. I contacted the office and they offered me another tune up service for free after I explained what their technician did and didn't do. The office personnel are great but after that experience I decided to look for another company to do my furnace services.

These guys are awesome. We started looking for an AC unit for our home. We called a number of different contractors (Sears, Washington Energy Services and Home Depot) for a quote. All were quick to give us a quote but never really took the time to look at our home's layout. And in hind site that may have been a good thing. West Mechanical came in and actually took the time to get to know and understand our home and the rather unique way our homes ventilation system is set up.

Every detail was explained and the sales person (Stephanie) was very knowledgeable about the products she was presenting. The owner of the company even took the time to come out to our home and explain everything to us from a mechanical perspective.what was wrong and what we needed to do to get the most out of our new system. Sometimes it's the little things, like the extra personal attention that make all the difference. We contracted with them today to install our new unit and we are very excited to see how everything turns out.

We were delighted with the installation of our new heat pump. Tanner did terrific job, was very pleasant to work with, and everything was done smoothly and efficiently. I'm very impressed with West Mechanical's performance. ADDED NOTE: Unfortunately, Tanner did not do a satisfactory job with the paperwork -- instead of turning in our completed rebate form to his office, he left it in his truck for a week and a half, where it likely would still be sitting if I had not chased it down by inquiring with the utility company to check on the status of my rebate. Had it not been for this inexcusable screw-up, I would have given West Mechanical 5 stars.