Genesee AC Fuel & Heating

We had a good experience with Genesee Energy! They were quick to respond whenever we reached out with questions. They also promptly refilled our oil tank whenever it got low, which we really appreciated during the cold winter months. They are friendly and we were happy with their service!

Genesee Energy is hands down customer service focused! They take it to the next level. I've had nothing but pleasant experiences with them. They did a tune-up on my furnace this fall and it is running extremely efficiently! It is saving me money big time by running so smoothly. I am on an automatic delivery schedule for my oil tank, and they are spot-on every time!

I am also on a billing and payment plan with them, and it's always been accurate, never an issue. Their whole Team has been awesome to work with, even with all the snow craziness going on right now! If you have heating oil needs, furnace needs, or anything else in their service offerings, do yourself a favor and call Genesee. I'm in the customer service business myself, so it is very refreshing (and rare) to get the kind of service I expect (and have always gotten from these guys). Thank you gentlemen! Much appreciated.

Heidi and Bart were awesome. We had Genesee install a propane tank. Heidi was always quick to respond to our questions and very knowledgeable. Bart did a great job with the install. He is very professional and informative. Couldn't be happier with their service. Thank you!

First time using Genesee Energy for our propane fill-up (south of Olympia) on August 9th 2021. They were 45 cents cheaper per gallon than the others so saved $160 (350 gals, two tanks). Courteous and professional when I called for a price quote. She inquired if I was a senior or military for an additional 7 cent discount. Delivery and billing all handled very promptly and professionally.

Have dealt with Genesee Fuel for decades. They always give me the best quotes, quick and professional service. You can be confidant their bid is their lowest possible bid. You can also be assured their workmanship is of the highest quality. Services: Heating system maintenance, Ductless heating & A/C services

Genesee consistently offers competitive rates while on contract unlike other providers in the Northwest. Switching to Genesee has saved me almost almost 50% on my propane costs. Don't get fooled by others "introductory" rates. Genesee always delivers on time and their drivers are super nice (even to my barking dog).

Our oil furnace reset button was tripping so we called Genesee Oil to have a technician come take a look. The woman I spoke to on the phone was courteous and professional. She got a tech out to us in less than 12 hours. John was our service tech. He was on time, professional and very informative. This guy knows his stuff and doesn't lose you in furnace jargon.

He explained why the system had an issue and let me know what was needed to fix it. He also didn't try to oversell me. John repaired what was needed and tuned the furnace up. He also informed me of a great program to sign up for to save money on future repairs and tune ups. We were very happy with our entire experience and are now loyal customers.

I recently moved into a new house that uses oil heating with Genesee. Once the weather started cooling off and I contacted them about filling the tank they were incredibly helpful and quick to respond and get it done. The representative I spoke with also helped me with setting up a regular maintenance and payment plan that works out perfectly. I highly recommend.

I have a budget plan with Genesee Energy used to have Cascade heating oil. I owed $400.00 at $120 could have paid it off. Every time I pay off my bill they bring me more heating oil. Had a delivery in January then they Genesee Energy deliver another amount that was $742+400= 1142. Made a payment under my or their budget plan of $120.00. Received a invoice from Genesee Energy for: 1000 total, 30 days $742.71 60 days $216.90 90 days: $40.39.

Six payments is $720.00 7 payments $840.00. I get my social security late this month most will go for that heating oil bill. Their budget plan is a travesty. They have lost my trust. I am sincerely Re-evaluating and understanding why all of my friends left this company went to another energy heating oil company with a good star rating. Cascade oil gets a 1 star combined with 2+1=3 disheartened!

I used Genesee Energy for propane delivery. After shopping around, I found them to have the best price on propane consistently and they were always quickly able to get a delivery to me when I needed it. Even when there was snow on the ground. I ended up having to close my account because I moved and no longer needed propane.but I would highly recommend Genesee.

I've had a great experience so far! Shout out to Bart for going above and beyond in helping to inspect our propane system today. He took the time to find and address any issues. I've also love that when I call, I get a person on the phone who takes the time to answer questions and explain things to me.

The fine people who work at Genesee Energy are very knowledgeable, kind and efficient. I always feel as though my home is the most important home on their very busy schedule. We have been customers for almost 20 years now and have always found Genesee to be very responsive to our needs. We had our old oil furnace replaced with a very efficient gas furnace a few years ago and we could not be happier. You will not find a better company to manage your heating needs than Genesee Energy.

This business supplies our propane gas to heat our home, water, and provide fuel for our cooktop. Propane is expensive and to get it in bulk, you need to contract with a supplier to bring it to you in a truck with a pressurized tank on the back. We were contracted with a different supplier for over 20 years and they arbitrarily increased our per gallon price by over $1.40!

I shopped around and found Genesee Energy. Their price for propane was much less than the place we had been using and their records showed their price had not increased for more than a year. We changed our supplier to Genesee and we have not been happier! They're great! Easy to work with, a pleasure on the phone and in person, a very professional business indeed! I highly recommend Genesee for your propane needs!

Our family has used Genesee for over a decade. Their service technicians are knowledgeable, prompt, and tidy. The oil deliveries always arrive on time (even during bad weather); and finally, the office staff are always polite and willing to find solutions to any issue that may arise. I highly recommend Genesee Energy! Services: Heating system repair, Heating system maintenance

We have been purchasing propane through Genesee Energy for the last 1.5 years, and every time they are great. We are not scheduled for repeat deliveries, and instead call around for the best price. Genesse always has the lowest price, and despite not refilling every set number of months, they checked the integrity of our propane system and ensured we had no leaks.

They are quick to answer and return phone calls, show up soon after we request a refill, the delivery person is pleasant and professional. All in all, I give my full recommendation.

Called their office as I hadn't used them before. Agreed on the price of the oil delivery. Something amiss with the driver, the "tells" were obvious to me. Gave me a bill that was $300 more than the agreed price. Call their office while he was standing there, gave her the gallons delivered. She figured the amount I should pay. Offered the phone to the driver for verification, he refused. Gave him a check for that amount.

Check cleared. Two week later Genesee sent a snail mail demanded $300 over the agreed amount. Called the office to find out what was going on. "She would get back to me" Of course never did. Filed a report with the AG's office. The response from the AG's office, she didn't see a problem with the attempted extortion.

Why should a 60 year long loyal customer, have to write a bad review of a company that obviously has no loyalty to their customers! Perhaps Genesee views it as "my good fortune" that my husband (90 yrs. young) and I didn't have to write one sooner, rather than later! In the past, we have had confidence that the "Clark Family" would value and appreciate their customers, but as it turns out, they no longer stand by their service contracts, nor require decent customer service from their middle management!

I have used Genesee for about a year and I am so glad I switched. They are a great company to deal with, prices are very reasonable, I don't have to worry that I will run out as they plan well to ensure you don't run out. They are so much better than my previous propane company (Suburban). I didn't know there could be so much of a difference. Thank you Genesee for great service!

I strongly advise using another company. Because my house was going on the market, I called and asked them to please stop deliveries. They delivered anyway and now are demanding payment. Lame.

Called Genesee and set up an appointment for a bid for a new furnace. A guy showed up and looked it over and wrote a bid. When he left I looked it over and it had nothing to do with Genesee. He was an independent, one man outfit I did not know. I called Genesee and they said, " oh we do not install anymore so we passed the appointment on to this guy we know." Why did they not say anything about this when I made the appointment. Very unprofessional.

Genesee cared for our old furnace, installed our new furnace, thermostat, and heatpump, filled our tank twice a year, and maintained all for 25 years. Thank you for always being professional, kind, and such good problem solvers.

I was pricing oil companies in the area and told the sales rep. what my current system of delivery is (I measure my own oil call when needed and even though it is a 500 gallon tank we only fill it to the 300 mark because the cost would be too much for us) I also referred to a sales promo I saw in the mail. He was so rude at telling me how wrong my way of delivery is and they refuse to do will call or partial fills.

Which ok, i understand every business does it different, but he went after how I have been using my oil personally and even attacked my statement on the sales promo. After I sent him a picture of the flyer, so he's aware, and thanked him for answering my questions. He continued to attacking my choice for partial fills because they offer payment plans. Genesee needs to work on their customer service team, I would never consider using them.

Simply put the answer should have been: hi ma'am I'm sorry but we don't do partial fills, will call or sale promos. Here are our prices, let me know if you're interested. Not: no we don't do that, here's why youre wrong for doing that, here's why our competition operates poorly, we don't think our customers are capable of will call it will lead to an emergency, and why would you be opposed to having debt with a payment plan? You can't bully someone into switching to a different and more costly oil service. I'm going to stick with my original provider

I just paid my bill and was assisted by one of the most pleasant persons ever! This company needs to get better reviews than the ones I've just read. Maybe they were having a bad day. Thank you, Genesee Energy. You have always delivered for our family and we appreciate you.

The thought of speaking to these people makes my gut turn. Even with a service policy there is no compassion, as they left me sitting in the cold with an appointment days out! No, it isn't easy to get to my house but this week alone, I've had an oil truck delievery by another company and a large service truck came up twice. They refused to come out and did not call me! I had to call them to find out they were not coming after waiting all afternoon for the repairman!

They know you want heat, and will likely pay through the nose to have it. When your the big game in town, you get away with a lot. Waiting two month for a service call if you aren't on their service plan is bad enough. 18 hours after the service call the furnace stops working they are happy enough to send the same tech out and "discover" a relay that isn't working and that will be just a bit over $500. Picking up the same part right now for $99 bucks. Needless to say, it is the last time I get deal with their second class service and outrageous prices. Oh, the staff is very friendly.

I had a confirmed appointment for someone from Genesee heat to come out to look at my broken furnace, which was in a 4 hour window. My contractor called to tell me that no one came to the house look at the furnace and that the company said 'the service provider does not have to call to tell you that he will or will not make it' as well as 'there isn't a guarantee that they will come with in that time frame' Regardless of the service person coming out to the home, the lack of empathy and being unapologetic of the time lost, disgusts me. Please save yourself some time and effort, look for another company to use.

I was quoted a service time in the morning for a checkup and a tune up. The 4 hour expected time has come and gone. They showed up AFTER the allotted time and spent another 1.5hrs on my furnace. If you expect to do anything else, forget about it. So i was charged 300$ for a tune up. After about a week my furnace wasn't working for some reason.

I called them out to take a look, took off work to get this done, and got quoted a 400$ part. So after 3 weeks, another day off for service, a 400$ part, a 300$ tune up with another 100$ visit to push a reset button on the 400$ part, my furnace still doesnt work. Lets just say. Im gonna need someone else to take a look at my furnace from now on.

I am sure that propane is a hard business to be in. The prices change, the risk of danger is high, and nobody likes spending money on fuel, it's just not fun. After I had some miscommunication with my tenant regarding their change from Amerigas to Genesee, I wrote a review to express my feelings. The owner of Genesee called me and made everything right.

It takes integrity to call an unhappy customer in another state and fix it. I have changed my opinion and am grateful to Steve for his honesty. This is a family business and they truly care about their customers.

I would love to give these no stars.or minus stars. They, everyone with whom I spoke, were rude and total jerks. In the coldest time of the winter, I ordered oil from them. They bought Cascade Oil and immediately fired everyone who had been working there.many for their whole careers. The guy came out and measured my tank. He said he would not supply oil until they were able to suck out the water in the tank.

He said there were 2 inches of water. I have an oil measuring stick. I measured 2 inches of OIL in it. It took them 5 days to come out and remove the "water". They charged a lot and I was WITHOUT HEAT FOR FIVE COLD DAYS! After they left, I went out and measured again. Still 2 inches of OIL! What did they remove? Nothing. I called and asked about this.

They lied to me. At least, they were rude, again. Do not buy oil from these morons. They shouldn't be in business because their customer service is non-existent. Ballard Oil has better service AND PRICES! Genesee treated my neighbor the same rotten way. We have been buying oil from Cascade Oil for years.her family has been a Cascade customer for 3 generations. Her family is finished with Genesee, as well. THEY SUCK.except for the imaginary water!