Bayside Comfort

Your employee Brandon arrived earlier than scheduled, was very professional and explained how our A/C unit was performing. He cleaned our condenser unit better than it's ever been done before, he even removed the fan assembly and cleaned the blades. I have often said that employees can make or break a company. Brandon is definitely an asset to your company and I look forward to using Bayside Comfort in the future for all of our HVAC needs.

Zach arrived about when expected. Good text communication from Bayside. I wasn't home but Laurie said everything was great. I had a filter to be changed and Zach did it. Good communication with e-mail and attachments after work was done. Thanks. Service: A/C system maintenance

Called for them to service of heating and cooling split units. There were three head units. They cleaned two but didn't touch the third. When I sent photographs of the dirty screens and filter in the third unit, the representative called me back and said that the service technician said " it didn't look like that when he left it a week before." No one accepts responsibility anymore.

The representative admitted that the unit and screens could not have gotten that dirty in a week. I got a " sorry" but just no responsibility. $200 for one hour service. look elsewhere.

I wanted to publicly state that Bayside has been super patient with my issue from diagnosis through many return trips to correct the issue. The ladies that answer the phone are always willing to listen and set up a follow up appointment to address the same issue. I will say that it speaks volumes when you can speak directly to the service manager and they actually listen and show real concern for the issue rather than treat you like your concern doesn't matter to them.

It took some patience on both our parts and multiple trips and the right technician (Brandon Bortel) to figure out my issue. Brandon took the time to dive a little deeper in the issue and backed up his diagnosis with a Trane rep to ensure his solution did not void any warranty and was inline with Trane's quality standards. Brandon took time to explain his findings and cycled the furnace multiple times to ensure the repair was sound. Brandon has a high degree of professionalism but speaks to the customer as if they were family. Brandon also seeks to find the root cause rather than a myriad of component changes that costs the homeowner money for what is not the root cause and results in seeing what works.

I can't thank Brandon, Scott, Kim, and Jennifer (hope I got the names correct) enough for helping me out. They know how important every customer is no matter how many times they call! -Greg Jess Fremont, Ohio

Absolutely outstanding service. Chris is a terrific tech. Stayed in touch with me throughout the service. Needed one part that will be installed tomorrow. No question this is the HVAC company to call. Kudos to Chris. Service: Heating system repair

I would highly recommend Bayside Comfort Inc. Ken was very professional and knowledgeable, he went above and beyond explained everything in great detail. I'm very impressed with this company. If you want someone you can trust and do the job right call Bayside Comfort Inc.

My furnace wasn't wanting to light. I called and they were here within the hour. Brandon was very polite. He checked everything out thoroughly. He explained everything so I understood the problem. I would definitely recommend them. Service: Repair heating system

Your serviceman Brandon was great. Very polite, professional, friendly and knowledgeable. Brandon went above and beyond in my opinion to insure my system was working properly before he left. He tested, retested and made any necessary tweaks needed to make sure my family woke up with heat. I will definately use your service again especially if your other employees are as great as Brandon.

Wonderful service once again! Shawn was great and very professional as well. We also appreciate how kind he was to our dog Coral. Thank you also for getting here so quickly and the communication.

Had an issue with new heat pump. Brandon Bortel arrived within the appointment time, explained what the problem was in a manner I could understand. He fixed the problem and took care to keep my floors clean. We also were very happy that he mentioned a Wi-Fi thermostat to us and we had him install it. I appreciate his polite mannerisms and believe he is an asset to your company. THANK YOU BRANDON.

It's a Saturday. Hated to call but woke to cold house. Call returned shortly and service person, Brandon, was here within 3 hours. Courteous, clear, efficient. Provided info and options. Left heaters as parts need to be ordered. Brandon was great. We've been with Bayside for years and service today warranted it. Grateful.

We have been a customer of Bayside since we built our home in Marblehead. We have always had an outstanding experience with both the company and their technicians. Today was no exception, except we are in Texas and worked with Kim to ensure our maintenance could be completed even in our absence. What a comfort it is to know that we are working with a company that we have total trust. Thanks to all at Bayside!

I recently had my semi-annual maintenance completed under my membership. Shane, the technician was on time and very professional as he not only came into my home, but my work space. He was very tolerant of the fact that I did have to work in between our conversations. He did a wonderful job explaining what he had done to inspect the furnace to insure it would be continuing to run safely and efficiently this winter. Thanks for everything!

Brandon was great. He was polite, courteous (booties and masked), professional and quickly isolated and corrected the problem with my ductless wall furnace. Very knowledgeable about the various other systems Bayside offers (full furnaces, split systems, A/C, etc.). Would highly recommend his services from Bayside Comfort. Services: Ductless heating and AC services, Repair heating system, Heating maintenance

Everyone at Bayside is always friendly, professional, and very prompt. I always appreciate the attention given to my concerns and the time they take to discuss those concerns with me. Would highly recommend!

Will definitely use them again. After calling 4 other companies that wouldn't give me the time of day because I wasn't already a customer. (Hard to be when you're new to the area.) They came out within hours of calling and got our furnace up and running again. Thank you! Service: Repair heating system

Technician Alex Garcia came on time, introduced himself and did a very good job of Heating Maintenance on my furnace. He explained the importance of cleaning burners and sensors for best performance. I was very satisfied and set up a return AC Maintainance visit in spring. Thank you Bayside! Service: Heating maintenance

Technician was attentive to questions and responded in understandable detail not some technical gibberish. I would recommend Kenny anytime and glad he came to my house. His level of expertise was excellent.