Apple Heating & Cooling - Willoughby, Mentor

I was very pleased with the work that Ray and Mike did on the installation of our new furnace and air conditioning. They arrived on time and did a very professional job and answered any questions I had. When they had completed the installation they cleaned up everything and walked me through the entire system. I would highly recommend Blind & Sons for any HVAC work. Also Jordan the representative that assessed our house and gave us different replacement options was excellent as well. AA+

Called the day before and scheduled an appointment for 8:00 am. They never showed up and not even a courtesy call. I dodged a bullet because they have bad reviews.

We had Blind & Sons install a new furnace, A/C, and replaced electrical box in 2015. The A/C they installed is a Trane. We turned the air on for the first time recently and the outside unit wasn't running. We called Blind & Sons for service and they made an appointment with us for Monday last week. My husband stayed home from work to meet the repair person.

We received a call Monday afternoon advising they had a lot of emergency calls and would not be able to make our scheduled appointment. We rescheduled for a weekend date and the service person came out and checked the unit advising that the Freon was empty. They could not identify if there was a leak or where unless we paid an additional $274 on top of the $120 service call.

The technician also advised that performing the leak check wouldn't necessarily identify the problem and it might be best to purchase a whole new unit. We got a second opinion and that service person said the condenser coil failed and the Freon leaked out. They advised that Blind & Sons should have registered the unit with Trane and Trane's warranty would apply.

We called Blind & Sons and they advised they stopped registering units in 2016. We told them this install was 2015 and they said they didn't know what to tell us. We called Trane and they advised the unit had never been registered. The repair is nearly $3000. Blind & Sons told us had we arranged for them to come out twice a year for maintenance at $200 per visit their warranty would have covered it. This is Ohio not Florida. We only run the unit 3-4 months of the year. This part should not have failed so quickly.

Daniel is the service person sent out to fix my AC system which did not turn on this year. I have to say that he represented Blind & Sons very well. His professional attitude and skilled troubleshooting capability came in handy. He was able to fix all three problems in a reasonable amount of time. He double-checked his work, cleaned up the area and kept me informed each step of the way. I would recommend Daniel and Blind & Sons to others.

Our technician Chuck was amazing he was very efficient and very thorough. He gave us a lot of information that was very helpful he also was personable and made it seem like he was our friend. When he was done he cleaned up his mess very neatly and made things look good again. He also was mindful of the fact that I have a son that plays baseball and shared some of his stepson's experience in baseball as well. Overall Chuck was amazing and I would recommend him along with this business to anyone.

Their technician, Ben, was great! Even though my water heater was beyond repair, since I didn't have the funds for a new tank, he did his best to do what he could to "patch fix" it to get me to the end of the month when I could get a new one. His advice to me regarding the entire situation was sound and fair, and I appreciated that he did what he could to help versus just throwing his hands up and leaving when I said I couldn't afford the new tank. Blind & Son also services my HVAC and they've consistently provided me with top rate service in that area, and their technicians are extremely kind and professional.

Ethan was wonderful. Arrived on time. Very professional. Came to do a yearly maintenance check on my furnace. Found a cracked heat exchanger. So thankful it was discovered. Had to shut the heat off. Got me scheduled for the following day for a quote. Would definitely recommend this company Services: HVAC system maintenance, Heating system installation

Our service technicians were very professional, courteous, thorough, and very knowledgeable in communicating the process as they performed it. They always are. Unfortunately the company which we have used for years now failed to inform us that a financial company that they set us up with is no longer accepted by them, since March of 2021. Having to pay out of pocket has negatively impacted our budget plans. We will have to revisit our choice of maintaining our service plan with them.

The heat and system its self is in excellent working condition. The basic service was completed and I have no complaints, very satisfied. It is the secondary home service that has lead to me looking for a separate company to fix what was left behind. " Clean worksite guarantee." I have found 6 sheet metal screws laying in my basement from the duct work.

A new shut off switch was installed however, old wires have been left outside of their housing, I am unsure if they are live or not. Finally, due to a water issue while removing an old humidifier, a leak occurred and the main water line was shut off. Now with water back on, the shut off valve is leaking in our basement and unable to be stopped. Would not recommend if you are are expecting through and complete service. " 100% satisfaction guarantee in writing." Was not fulfilled.

This review is the only follow up they have provided. The company did reach out and sent a plumber to repair the leaking valve. For that I am appreciative for that part of follow up service.

Blind & Sons quoted me a new high efficiency furnace and air conditioner for immediate installation. Their quote was much better than another opposing quote. The guy who provided the quote (Lee) did a very thorough job and got me all the discounts he could. The installation crew was on time, worked professionally the whole day, finished up on time and did an excellent job. I'm very happy with their effort and the new system. I would highly recommend Blind & Sons.

The crew was early (but did text to let us know) and did a great job. Took less than half day. Quality communication and cleanup. All work explained and no foul language was heard from the crew. Pricing was also very competitive. An overall great experience. Highly recommend Blind and Sons!

Received very prompt service from both technicians, electric and plumbing. very courteous and called to let me know the problem and cost quote right there. they are efficient and good pricing. Will definitely use them again

Several of my AC Receptacles quit working and the Tecnician found the problem and did a good job fixing it, he had opened my circuit breaker pane and forgot to put it back on, which is very dangerous. He said he left the fasteners in the circuit box, but they were not there so I purchased new ones and replaced the panel myself, they said no one couold come back for 4 more days, I stayed home all day on Decembere 14th as they said they would be back, I wasted my whole day.they did not show up.

I have 4 cats that own the house and go where they want, including the fuse panel closet, so it was very dangerous, my cats can open any closet or door in my house. I did not mind putting the circuit panel cover back on, but I had to go to home depot to get the proper screws. Too bad as the technician did do a good job troubleshooting. Randy I will get another plumbing and electric shop and furnace repair now, I have cancelled my monthhly payments for supposed savings on furnace repair.

I have been waiting fr months to get my electronic air cleaner checked out, guess I will find another Trane repair shop, Blind is too busy to take care of their exsisting customers. Randy CANCELING MY MAINTENANCE PLAN. Hello: Please cancel my maintenance plan as it is not worth it anymore, They have scheduled and canceled four appointments so far and missed two.

They reschedule and then cancel again. I am going to try another Trane repair shop' I also had a technician come and Brandon did a wonderful job of troubleshooting and fixing my problem, but he was so late that he forgot to put the Breaker Panel covers on and I had to go buy screws and put it back myself. This was not his fault and he should be awarded for his fine troubleshooting, I blame management for not scheduling properly and not enough workers. Thanks for your time. Randall S. Dabb

Nick did a great job putting in our new toilets and working to get our tub fixed. He worked really hard and cleaned up very nice.

Had the team install AC/ Furnace and electrical all in one day. My beautiful home has now it's well deserved upgrade. We changed all our "Mickey mouse electrical work" to professional "to code". The guys got. the job done in one day which is pretty impressive! Best price in all of Akron and Cleveland. (We had serval estimates) -Updated 1935 Electrical Panels New Thermostat Dinosaur Furnace Originally no AC

Today I had Craig #1088 at my new house for some plumbing issues. He did a fantastic job, ensured it was done right, and had amazing communication skills helping ensure I understood what all had to be done. I couldn't ask for a better plumber. I will 100% be requesting him for future work.

We've used the company for over 7 years. Mike V was very personable, professional, knowledgeable and thorough. The co called me and he showed up when they said he would. I would highly recommend him and blind and sons for all of your heating and cooling needs.

Booked them ahead of time over two weeks for them to cancel on me on the day of, due to emergency calls of no heat. I haven't had heat for over a month and I'm not considered an emergency? Now asking nearly double for what was originally quoted for to be seen on the day my appointment that was made over two weeks ago? Just for them to see if my furnace works.

I needed a full inspection. "Just turn it on to see if it works!" How do they know if I have a gas leak? I just bought the house and it's a old furnace. I had them here for electrical last week and now definitely second guessing them for work I want done that's worth over six grand. I have the money in hand to pay for a new furnace, if needed and all the electrical work. SMH. I added them to my list of no shows. Complete waste of time.

I made an appointment for a furnace tune-up. They call me the day of to tell me they have to reschedule because of so many emergencies. They told me the exact same thing when I had my last appointment with them. This appointment was made 2 weeks prior. Now they tell me I have to reschedule and wait 2 more weeks? I have never had a company cancel me at the last minute and then expect me to wait till it's convenient for them.

We've wasted so much our time with this company that I'm not going to waste my time even further by giving a detailed review so here are the cliff notes: Do not trust them with mobile homes; they had to come back multiple times to fix their mistakes. Such as: they did not run the condensation coil drain out from underneath our house so water was just spilling out from underneath our home.

That was also against code. They neglected to tell us that we had black mold because they as a company are not allowed to say "mold". I had to spend a lot of time to get several other people to take a look at it and finally get it removed and replaced. Yet this is what their company is supposed to do! Poor communication within the company, poor management to make things right, poor training for technicians, no accountability because you get a different technician every time, poor service & customer service. To say we were mistreated and disappointed is an understatement. There are a few good people in this company but you really need to beware and cautious.

Shane Brink and Jayson Hilburg were wonderful to work with. Both gentlemen are very knowledgeable and helpful. I always have a pleasant experience with the technicians from Blind and Sons and today's experience lived up to my expectations.

Isaiah Hays is truly an asset to your company. Very knowledgeable, and explained every part to me.will definitely recommend and use your company in the future.

Leonidas and associate were professional personable, and efficient during our duct cleaning. They made a great team. Both associates are assets to the Blind and Sons Company. I would call them back for any future needs.

No way. Quoted me $935 to replace an out door faucet connected to the house. New long stem outdoor faucet, cut the pipe, put in a reducer (indoor pipe is small). Said it would take an hour. Had to pay about $120 for their 10 minute visit. No way am I paying almost $1000 for a new garden faucet when I know those parts are less than $100 at any home improvement store. Ok, say their parts are a little better, let's double and say $200, how do you justify $935 for an hours work?

A good outdoor faucet is $50. An extension copper pipe is $10 or less and a reducer for no more than $10 at any home improvement store. A little solder and some labor. Those are the parts he told me he was going to instal. I don't mind paying for labor, but this is like 900% over part cost. I asked them how do they justify that price. They said they had to cut the pipe and put in a reducer fitting. The fitting is just a small copper pipe to go from a larger pipe to the faucet which is a smaller pipe.

Price and service was excellent. Furnace died, called for help, tech came out that day. Had furnace and ac replaced just four days later. Amazing!

It's all about the money at Blind. Be aware if they walk through your door, you will pay a $120 "service call" fee. I had them come out to give me an estimate on a bathroom repair/tub installation. The guy was here 15 minutes and charged me $120 for a "service call" saying that he came out ready to work. I knew he wasn't going to put a bathtub in my home that morning on the first visit, but the misunderstanding meant nothing to Blind.

A token fee would have been understandable, but $120 for no work, just an estimate (which most providers do for free)? A call to customer service got a polite response of basically tough luck, you didn't understand, we are still charging you, "because it's our policy". Well, Blind & Sons makes their own policy, and obviously has little interest in satisfying customers.

Keep in mind, Blind had installed my furnace a few years back and it works, so I guess it is okay, but now I know if anything goes wrong w/ my furnace I am screwed as they obviously don't stand behind their work and have little interest in repeat customers.

We called Blind and Sons for a furnace and A/C replacement quote. The gentleman that came out to put a temporary fix was wonderful. The man that came out today for the quote for the replacement asked my wife "if her husband was home and that usually it's better to have the husband home because there are usually more questions". First of all, we are two women, second, even if we weren't, that's a really rude and antiquated thing to say.

My nephew and brother-in-law were at our house as well and they tried to talk to him and he was very rude to them. The final quote was also outrageous. So, we will not be using them in the future at all.

I initially gave these guys a good review because the kid that came out was good replaced what the gas guy said to and charged over $600 dollars to do that. Didn't even fix the issue because the gas company came out and it was still leaking and blind and son's wanted to charge us over 4 grand for something that took like $60 to fix will never be using these guys again. Over priced and not worth the hassle. Oh and they were showing up well past the time they said they were going to be here.

They did a great job for me installing a new water heater, but don't expect them to ever return a call or show up when you tell them you have an emergency, despite the fact they advertise they have "24 hour emergency service". I called them Monday at 6:45am in regards to a plumbing emergency. The secretary said she would give my information to dispatch.

It is now 9:10am on THURSDAY and I never received a call back nor has anyone come by the house. Fortunately, I was smart enough to contact another company later Monday morning and the issue was promptly fixed. Update - it is now Sunday, June 27. I still haven't received a call back from your emergency services department, Blind & Sons! I guess you guys think an emergency can be put off.

What what a rip-off came to my house told me my electrical problem was a major issue would cost at least $600 could even be much higher call someone else they came out and actually fixed the problem and total bill was $135.

I had Water brought in from the street I was told dirt would settle-they finished pretty late at night when it was dark so I'm sure they didn't see how bad they left it early September. It has been six months I called Blendon sons to see if they would come back and just level it out a little for me they said they're absolutely not responsible for post job and it should settle in six months. Would not recommend

We used Blind and Sons to replace our furnace, a/c, water heater and whole home humidifier in mid-2018. In the 2 1/2 years since, I've had to have 2 other companies come out and fix the things they screwed up in the install (electrical wiring issues, plumbing run incorrectly) because they refuse to take responsibility for it. They were a little higher than other places when they quoted the work but were available to do the install of everything the week we got the quote, so we went with them.

I will never use them for anything again. They take shortcuts to save time and money that cause issues, and then refuse to take any responsibility for the issues that arise from their poor workmanship.

My son died on the job working for this company. I've also contacted a manager there that I've talk to quite often since my sons death in 2019. I've let him know twice now that their drivers are on their phone every time I see a truck. They have gps's in the trucks so there is no need for them to be on the phone. Apparently nothing has changed. Safety is not a concern for them. FYI.steer clear when you see them on the road.

Instead of scheduling an actual appointment for an actual time they gave me a day they would come out to give me an estimate. That's not ideal but okay I guess. However, on the day of the first appointment they canceled, rescheduled, then day of second appointment they canceled again. Obviously my business is not important to this company. Watch out if you have a small job.

I never thought in a million years to ask how much they charge to install a bathroom faucet! It's not too often I get sticker shock, I knew blind and sons was going to be more expensive than other plumbers but they are right down the street from me and I just wanted it done. The guy was extremely dirty and smelled, he brought nothing but a pipe wrench and was here for 50 minutes.

When he told me 520.00 and that he gave me a discount because I was 5 minutes away from his shop I about fell to the floor! Needless to say I cancelled the electrician appointment for tomorrow and I will never use them again! I'm still in shock!

Called on Monday and they said they could come out Tuesday for a plumbing issue that's flooding our basement and making it so we can't use all but one of our bathrooms or our washing machine. Were told someone would be here Tuesday, so we cancelled an appointment with another company that could have come Wednesday. Halfway through Tuesday we got a call that our appointment was being moved to Wednesday. Frustrating, but ok.

Then at almost 5pm Wednesday they called to say no one was coming out, they don't even service our area. So another day of five people sharing one half bath and not doing laundry before someone that can help us will come out from a company that checks if you're in their service area before they make any promises.

I wouldn't let these people put water in my kiddy pool! They quoted me $1600 to replace a shower stem. I declined and then the tech charged me $60 for the estimate (after I was told it would only be $50). In the end I was able to have someone come out and fix my problem for $50! That's a savings of $1550! Runnnnnnn!