Point Bay Heating & Cooling

The service technician, Fran, diagnosed the problem quickly and ordered and replaced a circuit board to get my system up and running with minimum downtime and expense. A less competent tech would have probably recommended replacing the entire outside unit but my experience with Point Bay has always been that their technicians are very skilled and professional. The customer's welfare comes first.

I am very frustrated with my latest experience with Point Bay. I have been ordering oil from them for the past year so I called them when I experienced issues with my furnace. The service tech arrived, went to the furnace in my crawl space and then refused to do any work because "there was insulation hanging." So after 10 minutes and doing absolutely no work, he leaves without giving me any indication of what needs to be done.

He was very rude in the process as well. He just said "it's a two man job." I know it needs to be cleaned but I still have no idea if there is anything broken in the furnace. Now I am out $170 because they take your card over the phone. I feel completely ripped off as they just showed up and left within 10mins. I'll be ordering oil from another company for now on.

We were impressed upon meeting Fran O'Brien for the first time. Fran is professional and polite. He is a good communicator and demonstrates good skills. Thank you. Services: AC maintenance, Heating maintenance

Really good company. Polite employees and staff. Very helpful and very good customer support. I've had to call for service in the middle of the night and got work preformed to fix my issues. Service guy Tom extremely knowledgeable and rescouseful. Priced the same or close to other companies in my area. I would recommend them highly.

I have used Point Bay Fuel LLC for 12 years. The company and all the employees are very good. I have an old furnace.,T om seemed to have taken the time to bring it back to life, hopefully for a couple more years. So thank you, for the excellent service. Service: Heating system maintenance

A customer of Point bay for over 40 years. There are many companies that offer Oil and service. However, there is only one service technician like Tom Szymanski. Tom has been servicing the 2 oil furnaces in our home for many years. His service expertise has kept our units running efficient and safe. We always request Tom for our yearly maintenance and will wait until he's available. Having 4 children in our home, Tom gives us the security that our units are maintained and most important, safe. Tom is the main reason we continue being a customer of Point Bay.

Back in 2010, we had a 250-gallon outdoor oil tank that Point Bay filled and serviced every year. Fran at PB Fuel kept our tank full (even in 2-foot snow drifts) we never ran short and our home was always warm and toasty. PPB offered us Oil tank insurance that would cover all costs should there ever be an issue or spillage with the tank. Best piece of mind ever.

Two years after that, we added a gas line and intended to switch over the following Spring. Then Sandy hit. Luckily, PPB had always topped our tank off every early October. This was fortunate as our house was able to dry out completely (no mold) and then contractors were able to work through the winter replacing the entire first floor. In the Spring, PB Fuel helped arrange to get our now empty oil tank safely removed and promptly replaced our heating unit.

We have continued our yearly contract with PB Fuel as and it's easy to schedule an appointment to have our units service or repaired and we trust them completely. When we had a pilot-light go out over a weekend, they were there ASAP. PB Fuel's emergency service is stellar, their customer service is Steller and their cooling/heating professionals, like Fran, are polite, courteous, helpful, caring and know everything needed to keep our heating system running like clockwork.

After a 12-year long relationship with PB Fuel, we cannot say enough wonderful things everyone who works there and their consistently great service in keeping our house warm and toasty.

I started using Point Bay when I moved into my house in 2014. I used another company just once and went back to Point Bay. Starting from their administrative staff, always pleasant and professional. The Technicians have always been timely and professional as well. They will answer any questions you have and are just so nice. Without a doubt I would recommend them to anybody within their service area. Shout out to Darlene, Tom, and Tom!

HVAC technician Fran from Point Bay responded to our house on time and had our furnace blowing cool air quickly. As usual, the Point Bay staff treated us with courtesy and professionalism. Great job!

Had a run in with this guy, Roger. Very unprofessional. The guy's a tool bag

We've been Point Bay customers for several years. They installed our furnace and hot water heater asnd have maintained it since. Everything mechanical will break now and t and they have always been super responsive. Id like to shout out a thanks to all of the service folks but a special thanks to Tom S. for the exceptional job he always does for us. Highly recommended.

We have been a customer of Point Bay for over 25 years. They have always provided excellent service over the years, and they do a fantastic job keeping our furnace and air conditioner running efficiently. Their customer service department is friendly and helpful, and their service technicians are top notch. Our favorite technician is Fran who we always request to service our units.

He is personable, honest, highly knowledgeable, and the best technician we have ever had service our units. He truly is a great asset to Point Bay and a favorite of ours. Thank you Fran for always doing such an excellent job keeping our units running so efficiently! You are fantastic!

They claim they have 24 hr service. try 24 hrs x 4. Didn't deliver fuel oil as promised this past winter. Let a long time customer (15+ years) bed-bound dying woman freeze in below 50 degree house. Service wouldn't come out to restore heat. She went to sleep shivering with 4 blankets. Never woke up. She died 5 days later.