Williams Comfort Air

The installation was promptly scheduled for three days from now with quote accepted late Friday afternoon with install to begin first thing Monday morning. Since I'm currently without AC the quick turnaround is greatly appreciated. Williams Comfort Air quoted the best price, for Carrier product a great brand manufactured in Indiana, & by far the best warranty for parts & labor both!

By far the best price, best of 5 quotes with a senior citizen discount, for a quality product by a highly rated business - almost 5 stars on the AES website. Their representative, Mike, was knowledgeable, efficient, & professional. I had to cancel my original appointment at the last minute which was no problem for Mike, he worked with me to reschedule the same day. Williams is highly rated with AES my electric company & elsewhere online.

They are an established company that I'm confident will be around to stand behind their work in the future. I plan to post a follow up review when the installation is complete. So far I would definitely recommend.

Horrible customer service! so your no longer allowed to purchase an already disgustingly over priced filter directly from the store they have worked it so not only are you paying almost $165 for the filter but they have to be delivered which means they charge for a service call another almost $100 this company had not one person offer one suggestion to help my friend in her situation (disabled vet), the VA paid for the unit with a humidifier to help with some breathing problems that is why they way! overcharge for the filter which we were willing and able to pay for at said price of $165 but no they sent a guy to tell us the unit needed work totalling $980 charged for the service call and didn't leave the filter bcuz he says they are now$212.

Still no response from them in a wk thank God I was able to get a guy from the Church with his own company to fix it at a grand total of $25 for the part it's sad even though they were made aware of her situation and fixed income they offered no suggestions on how we could fix this so not to add to her suffering for the time we have left with her mind you I spoke to at least 5 people over the phone to explain how desperate we were with one lady telling me she suggests we go to a hardware store.or just pay the almost $300 and get it over with so I asked how she propose we get said money in which she responded well we are so behind you will have about 4 days or more to get the money, it's pitiful she was expected to suffocate for up to 4 days in what could be her last days. Shame on them.

This is my 1st online review. My AC unit went out on the hottest day of the year. This was even more concerning as we had a family member who was recently released the hospital and high heat could impede their recovery. I called William comfort air at 7am to make an appt. Before noon, their technician Greg, had arrived and solved the issue. He was also able to make recommendations for filters and purifiers that would improve the air quality within the home. Greg's professionalism, HVAC proficiency, and friendliness made what could have been a stressful situation, pain free. I am very pleased with their service.

Greg is awesome. He spends as much time as it takes to completely explain everything he observed on my units. He checked my furnace and air conditioner. Send him every time please! Services: A/C system maintenance, HVAC system maintenance

We hired the company to clean out our hot water heater. I presume not much lime was removed as the bucket shown had very minimal debris (however, when I did it myself last year I had buckets upon buckets of lime which I manually removed by using a coat hanger). The gentleman was EXTREMELY nice, however, before even arriving to our home, suggested we replace our water heater due to age (including providing a quote over the phone).

I found this odd that he was quick to say I needed a new water heater without seeing the system or knowing the age. Additionally, providing outrageous pricing to replace a bathroom faucet ($320 for labor on a 1 hour maximum job) and similar pricing to replace the fill valve in our toilet (another easy job that takes less than 30 minutes). I'm not a plumber, but $300 per hour seems very high.

Especially when the gentleman is providing pricing to replace our entire water heater before arriving, and suggested we replace the entire toilet for an additional fee (when not needing). I know companies are struggling right now due to Covid and the War. However, I doubt I will contact this company again considering the recommendations or replacing items without knowing anything about them.

Williams Comfort Air installed our Carrier Infinity Heat Pump and Furnace system and we have had them maintain it since it was installed. Everything was fine while the unit was under warranty. After 12 years we started to have problems. No problems were ever found during the routine service agreement visits even when we reported the troubles during the visits.

I was told next time request a senior technician so problems could be detected and fixed. We continued to have intermittent problems and had to call for the non-routine maintenance call which cost us additional money. Supposedly the problems were found and fixed and we were told when the unit was originally installed Carrier had changed the way the units were installed, and no one had ever fixed it during the routine maintenance.

Everything worked fine for a month or two and the same problems returned. Fast forward two service calls where this and that was found and "fixed" the problem. It did not! Finally, we were told a new thermostat and controller board on the furnace would fix everything. We said OK and agreed to fix our current heat pump system. After 10 days of hearing nothing, I finally called Williams Comfort Air and asked for an update on when the parts would arrive, and our system would be fixed.

They never returned my call and I had to call again a couple of days later. I was told the parts arrived just when I called them back the second time. They came out the next day to install the parts that we paid the almost $1800 to get installed. Guess what nothing changed. We were then told it would be another $1000 for a new controller board for the outside compressor unit.

No guarantees that would fix the problem or if the system would last if it did fix the problem. We decided to replace the entire unit instead of continually putting more and more money in a 14-year-old system. We were given a quote for a new unit from Williams Comfort Air and that the $1800 would be deducted from the quote since they had installed the system and we had been loyal customers with a service agreement the entire time.

I always get at least two quotes and I am so glad I did. Even with the supposed $1800 discount they were still almost $500 higher than the other Certified, Award-Winning Carrier dealer I contacted for the exact same system item for item. Since we have gone with another company Williams Comfort Air will not return our calls or answer our emails for questions, we have about our remaining service contract we have with them.

They continue to contact us about the quote they gave us after we have emailed and called them about our decision. Overall, what we found with Williams Comfort Air is they all blame another part of the business for what went wrong and their customer service and overall ability to solve and fix problems with a system they installed and supposedly maintain under a service agreement for 14 years is extremely lacking. I would definitely look into another reputable company like we did if you are going to purchase a Carrier system!

Bryant called to say he would be early, which was great. He was professional and clearly knew his stuff. I requested an inspection of a furnace, heat pump, and two ac units in a home we just moved into. He was able to inspect each quickly and schedule a duct cleaning for a dryer vent that was badly clogged. Great service and fair pricing. Very happy with this company.

Eric was very professional and thorough. Explained all work done and services to consider in future! Friendly and conscientious and worked around grandchildren on spring break. Appreciated his mask wearing in our home. Service: HVAC system maintenance

The gentleman that came out to clean our dryer vent were professional and really easy to talk to. They covered everything to be done and did good work. While not the cheapest in town, they did not try to upsell which was very refreshing. Will use them again Service: HVAC duct & vent cleaning

Today I had the best experience with my service. The technician, Greg Smith, was simply amazing! He did such a great job of calling 30 minutes prior to arrival and arrived on time. He was really nice and was great at explaining all my options once he was finished with the furnace tune-up. He also booked my next appointment right before he left and confirmed everything. A company is only as good as it's customer service and Greg Smith did an absolutely wonderful job! I was very happy with my service today and look forward to the next.

Our technician, Mike, provided a wonderful customer experience. He was on time, friendly, and thorough. Mike answered all of my questions, gave us a detailed report of his maintenance outcomes and observations, as well as brought our empty trash cans up the driveway. We hope to schedule with Mike again in the future. Service: Heating system maintenance

Had furnace tube up and technician was right on time and very friendly. He made some great recommendations about furnace and humidifier filters I never would have known. I ended up purchasing a service agreement with them which seemed like fair deal and especially since I had great experience.

Turns out the way my house is constructed I can't install a whole house humifier. But the technician took his time, checked out all the options, and even went up and through my attic to see if there was a way to run a line from water heater and furnace that way. He even told me that I might be able to find someone who would try to do that anyway but he wouldn't recommend it because of the strong chance that the line would freeze up in the winter.

The two appliances are just too far apart. In summary he was right on time, called before he came, was masked and wore booties, looked everything over very carefully, and gave his honest professional opinion, even though it meant not getting business. I use this company for my heating and air conditioning and this visit from them is a perfect example of why I do.

The young men that did our service was very professional, friendly and performed a thorough job. Will use this company again for future services. Service: Duct and vent cleaning

Judson was extremely helpful and informative in resolving our dryer vent issue. He persisted to determine root cause, and attempted multiple solutions to get ours in working order. We appreciated his feedback and suggestions. Service: Duct and vent cleaning

Very professional, arrived as scheduled and communication was great from the company. Bryan Duff was knowledgeable and I felt pleased with the work he did on my furnace. I now feel safe.

We've used Williams Comfort Air for many years. Always prompt, clean and professional service. GREAT group of people. HIGHLY RECOMMENDED!

I had a clogged kitchen sink that I normally have a family friend that has comparable business. He suggested Mr. Plummer and I am glad I did. These guys are top notch at what they do. Professional, friendly and accommodating. The young gentleman Dayton Wells did the work was excellent and work completed in just a short time. I would recommend these guys and use them again if a problem arises

I was very happy with the service. I liked the way he went over everything with me when he was through. I like a company that doesn't try to sell me a new furnace just because mine is an older furnace, but in good condition. Williams Comfort Air understands that a new furnace is expensive. I will buy a new one when I have to, and probably from Williams Comfort Air.

Chance was awesome! So attentive and even after hours serviced with a smile on and a great attitude! Solved our issues! Thank you

Brian was awesome, knowledgeable and friendly! Love our Williams Comfort Air System!

The excelent service to my equipment & the service person's professional work & communication skills.

Austin Inman was right on time and he was so nice and professional. He got right to work and let us know what he was doing and explained who well our furnace was working. He changed out the old filter and took the old one with him. I highly recommend him to anyone, you have a great tech here and he is a huge asset to your company Service: Heating maintenance

This company is a complete crook. I post this review in hopes of opening future customers eyes to how much this company rips you off. Examples they will charge you over $200 for a dual capacitor that costs anywhere between $5-20 and only takes 5 minutes to install. Second example they will charge you $55 and up for a furnace filter that will cost you a third of that, you can literally get a pack of filters from a hardware store or Amazon for the same price you are paying for one.

And yes it takes maybe 2-3 minutes to replace. This company is nothing but crooks. Their main market or group of ppl they go for are the ppl in Carmel and Fishers if that tells you anything. They are only after your money and not your trust. They will recommend that you replace your entire system just to make the money off you. My father and I have been in this business for 20+ years and both our home systems are over 20yrs old. It's about taking care of your system. Good luck and don't fall for these crooks

I have a service contract with them. Whenever there's a problem they normally are here to fix it within 24 hours. Respectful, friendly, competent service techs.

Very happy with the service. I called the day our AC stopped working, and they scheduled someone to take a look the next day. Our Technician Chris was prompt and was able to identify and fix the issue with our AC immediately. Would definitely recommend and use again in the future! Service: AC repair

Tech was nice. Needed a $20 contact which took 5 min to install and got charged $291 plus the $94 trip out. I have never paid $50 per minute to have electrical work done before and won't be callWilliams for anything else after that

With all the negativity in the world, when I see that someone does an outstanding job, they should be commended for people that they hire. My repair man Kyle Weaver did an amazing job, got my air conditioner up and running again in 95 degree heat I might add. he was here on time, wore a face mask and booties, for protection, was very thorough with what he was doing, gave me several options on what to look for and do next, with no pressure sales at all. Great job and you need more employees like him.

My ac was working 100% fine. I thought a tune up would insure it working as it should. Williams Comfort air came out July 21st for a tune up. 2 weeks later the ac stop working. The same employee from Williams Comfort air came out August 9th and told me to leave the ac turned off and that it needed a $3,100 repair or a new installation of $5,000. I paid $227 on July 21st and $74 on August 9th.

I left the ac on and it was able to cool somewhat but not as it was. On August 13th I had a another company come out and they added freon for $150 and the ac has been working fine since. I called to tell Williams Comfort air and hear what they had to say but they only tell me that someone will call me back but after multiple calls, still no has called me back.

I simply thought the employee should have offered the freon fix so I could have ac while waiting on a new installation. I told them on the second call that I think it would be fair to refund me half of my money since they will not be coming out for my second tune up like I signed up for. I have waited all week for a response before taking the time to share my experience online. But Williams Comfort air is not responding back to me at all.

Strongly advise against doing business with this company. After paying $207 for a new furnace blower capacitor, I researched the actual part cost to find that it is a $10-$20 part - retail cost. The service person was there on a scheduled visit I had paid for as part of an annual service package. In other words, I paid about $180 for him to walk to his truck and get the part and install it in place of the old one he had already taken out in order to do a check on it.

He then charged me $32 to place a pellet on the drip pan that I found cost $1. When I called the next day to discuss, I was told a manager would call me back. Two and a half weeks and five calls later, I finally got a call from a non-management person who only wanted to accuse me of ignoring supposed calls I had received from some manager. Needless to say, no one had ever called me from Williams and definitely had never left me a voicemail.

Too bad I didn't read all the negative reviews before doing business with them. I could have saved myself some money and aggravation. Here is Williams response to my review on Google- Response from the owner an hour ago Williams Comfort Air is a company based on trust and customer service. We give all pricing upfront for approval prior to repairing anything.

The price was agreed upon and it was conveniently stocked in his truck. According to our records, the team lead called twice to explain and never received a return phone call. We are so sorry for any miscommunication. We hope to have the opportunity to once again earn your trust. As you can see, they are careful to not explain how they justify charging $207 for a $10 part.

As for the alleged calls from the team lead, it's a bit difficult to return a call when no message is left. In fact, I have no record on my phone of any calls from Comfort Air. In summary, if you want to do business with them, just understand that you are dealing with a company that will look for any opportunity to overcharge you.

They provide excellent customer service; ALWAYS on time or early; the Service Rep explains every detail of What they're going to do and then goes over it again when they finished the job! We switched to them 5 years ago, and we are so GLAD We did! I refer them to EVERYONE; my Family, Friends and Clients! The Bell's

I was unhappy several levels. I called twice to talk to a supervisor and never received a return call. 1. In April I called because the heat pump was making noise. The serviceman changed the motor and it was fine. He noted on a form on the unit that the relay was closed and the unit was running continuously which cause the unit to freeze up. A serviceman from Williams was working on a unit of My neighbor pointed this out to me and help me shut off the unit, I called Williams and they replaced the relay but said the unit was leaking Freon and said it would be 3,000 to replace the tubing.

This was done without even running a pressure test. 2. We had a plumber replace two Faucets which we purchased. Without asking took the old faucets which could have been used without asking. i had to call to have them returned. Furthermore I was suppose to get a credit for the estimate.

Took the afternoon off work. I did not hear my phone ring. I called back within 20 minutes and they refused to come and had to reschedule. Beware of their warranty information. It comes with strings attached. Would not use this company again.

I hired comfort air/Mr. plumber to come out with their clear your drain for 93 or it is free offer. Of course they told me there was a major plumbing issue and charged me $5000 to fix it. After they "fixed" the drain issue in the basement, my garbage disposal started backing up if I tried to use it. They came out and flushed the drains and told me the problem was resolved.

It was not. They came out again and told me that they had broke a pipe and fixed it, but the problem still continues. I never had a problem before this with my disposal. I did speak to a licensed plumber who told me I was overcharged. I feel I was taking advantage as I've also spoken to someone that also called them and was also quoted a very high price.

They called an independent plumber and the price was again about half of what Mr. plumber quoted. I feel the "93 or free" is just a foot in the door for a sales call to determine there is a much bigger problem. They also told me that was probably another issue with the pipes with that was a whole different issue. I won't give them any more money. I'm still paying off the $5000 and I still have a problem with the garbage disposal drain that I did not have originally. It overflows into other side of sink and smells. I don't even want to bother with them anymore.

Williams Comfort Air technicians work on commission. They (two different techs) tried to tell us that two of our three furnaces had cracked heat exchangers and we would need two new furnaces (to the tune of $9000). My husband, who is an engineer, saw the pictures the tech took of the "cracks" and said that they looked like soldering lines, not cracks.

Sure enough, when we called Precision Comfort Systems to confirm, they only confirmed that they were, indeed, soldering joints, not cracked heat exchangers. They were incredulous that any tech could ever confuse that with a cracked heat exchanger. Williams Comfort Air techs are dishonest, and just trying to sell equipment and make their commissions. I don't trust them as far as I can throw them. Scammers.

Wish I could post with no stars Williams Heating and Air advertises their good reviews on Google they don't mention Yelp they answer the reviews on Google I haven't seen any answers from Management on Yelp yet anyway had a guy come out actually three guys to do one-man job was quoted one price and it was tripled by the end of it for about 15 minutes worth of work I think it was communication from the office lady when I called I explained to her what the situation was and she sent a tech out. He couldn't do the job then a second tech out he did the job partially. then a third tech had to help him finish the job not very happy.

Just called to schedule duct cleaning in response to their coupon for $399 for up to 15 grills or vents. If you have 16 its $729.00 Gotcha! AND, the person on the phone was almost hateful. Will not be calling Williams Comfort Air again.

I've now used Williams comfort air on two houses. The first house we had three companies come out. They were the only ones that were short abs to the point. They did t try to oversell us on something we didn't need. Second house our ac froze up completely July 4th if this year literally 24 hi yes before I was leaving to be induced for labor.

I appreciated so much that they put me as a high priority knowing I couldn't bring a newborn home to a sweltering house. Also first house we did their maintenance plan which meant they checked the ac and heat twice a year. They're honest I ppl highly responsive and I trust them to do good quality work. Plus they sell carrier which is made right here in Indiana. They have a lifelong customer in me!

Service quality exceeded expectations. Our AC unit broke down on a Saturday evening. Tried find a good service provider to fix this issue next day, Saturday morning. Called several places and was able to talk with someone from only one company, Williams comfort air. The lady is really professional and understanding of my immediate need of fixing the ac in the middle of summer heat.

She scheduled the service with Mr. Michael McVay and advised that he will reach me and fix the problem by the end of the day. Mike called me after a hour and gave a window to come. He visited my home on time and was really professional. Promptly identified the issue and fixed it. He also took the time to explain and clean the ac. He was also able to sell a tuning service agreement by showing it would be little additional cost to have two additional tuning. He was upfront and honest; enough for me to buy the service. Really great job, Mike. Mr

I had dryer vent and duct cleaning service. 1) They blew my dryer vent dust into the yard and pond 2) They moved my patio furniture and did not put it back where it was 3) They did not clean the dryer vent screen 4) they put the cold air return grate on upside down and peeled the paint 5) they put their tools on my kitchen counter The biggest irritant is that I called Williams two weeks ago and the management has still not called me back. Poor service. Poorer management.

My S7 phone records every phone call. They said the service person called my number 3 times, but there is no evidence of this. My phone does not show they ever called. So now i have to wait yet another month to get service to my furnace. I scheduled two months ago and have been waiting for two hours. They refuse to come today or anytime soon. But customer service was great.

I had their service once, and it went nicely. From then on, whoever ask me about repair company, they are the one I would recommend! Sadly, when it comes to my second time call them for service. They treated me like shit. The technician increase the repair price without even come to my house! With an attitude asking if I want him to come out or not!

Probably because I told the customer service that the house is not livable without the repair, they told me that the original price quoted will not be the total! Just wanna share my experience with everyone, so that you don't have to wait for them and then got the service appointment canceled because of increasing price from their technician call! And I will no longer refer them as repair company, but tell people what kind company they really are!

I work in private home management and have worked with WCA in the past but it was in 2016. Recently, I fired another service provider because every time they touched the home owners units, there was an issue and the unit is only 7 yrs old. Home owner turned the heat off in late March during a wamr spell and whe she turned it back on, there was air and no heat.

So at the home owners request, I called WCA. There was a long hold time so I requested a call back. By the next day at 11am, I had recieved none so I tried again. I was told by the automated system I had 3 min of hold time, then two, then one and then one again?! And then I got connected. to the answering service. and then I got on Yelp to review my experience and viola-barely 3 stars. Not surprised. Seems WCA should invest in some customer service and total quality management.

PPPS: 4 years after Williams Comfort Air strongly recommended that I spend around $4,500 to replace my HVAC unit, it is still running strong. I will keep giving annual updates here so everyone can see how long this unit runs for after Williams Comfort Air strongly recommended that I replace it because a $190 inducer motor (that they wanted $930 to replace) was bad.

Out AC went out on Friday afternoon and the guy came out that evening. He gave a fair repair cost and put everything back even though it was pouring. We opted to see what it would be to get a new unit since ours was over 20 years old and would cost $1400 to repair. The sales rep came out on Saturday morning and gave a few options and did not use any high pressure tactics.

We chose a new unit and it was installed today. Everything went smoothly and fairly quick. Everyone was on time or early and what they suggested matched what I was finding in my own research. I'd do business with them again based on this visit

The service technician came out, looked at our furnace and let us know the blower motor was broken. He said he couldn't fix it then and that we would most likely want to replace the unit since the blower motor is about a third of the price. He then wrote us up a bill for essentially telling us the furnace was broken and that he couldn't fix it then.

This seemed like a ripoff since other HVAC companies came out to quote us and charged nothing. We obviously went with another company for our HVAC needs. Williams Comfort Air gave the highest quotes on every option we looked at. The person who came out to give us quotes on all our options even left halfway through his pitch once I told him the other company I had coming out to give quotes.

As he was leaving he started explaining their overhead and how they can't compete with prices of companies that don't have so much overhead. There are dozens of HVAC companies in the Indy area, I would really recommend avoided Williams Comfort Air unless they're the only ones available.