My Plumber

I had my non-functional water heater and toilet replaced today. The plumbers were professional, honest, and very knowledgeable about the issues they found. They took the time to explain everything that was going on (corrosion, leaking pipes, running toilet which led to high water bills, pressure relief valve not working like it should). They had everything they needed to resolve all the issues, including a new water heater and toilet.

The work was high quality and done in a very reasonable amount of time. There was no pressure on me to purchase anything from them. Yes, it was more expensive than I anticipated, but since the work was top notch, I can't complain. I highly recommend My Plumbers Plus - especially the two plumbers who did my work - Issa and Hamid. A+ work done by both - thank you again for your great work.

Dryer plug was out. Repairman was great but even though I told them what it was he didn't have a replacement plug. Asked if anywhere close I could go buy one while he waited. But as far I went and bought one and he told me how to install - which was great. BUT it was hard to install so he had to come back and do this - and the cost of first visit was $80 and then second was like $240 - should've been done in one visit with part - seems amazing they wouldn't have a 3 prong plug. Other than that they were very responsive on when they were coming - though canceled for a day the first time - and the repairman, Tony, was great.

DON'T use this company. Scheduled a service call with an arrival time between 0800 am and 06:00 pm. Received a text at 01:00 pm stating technician was on the way. Called at 03:00 pm to ask why no one had shown up and again at 4, got a BS response from a rude dispatcher. Plumber arrived at 06:30 pm. Found a broken sewer drain line that I'm certain they broke on a previous visit. Quoted $14k to repair requiring 2 days and 2 plumbers.

Out of frustration, I did the repair by myself for less than $300 in 1 day. This company is a joke and will rip you off. I emailed their complaint line twice and never received a response.

Had a leak in a pipe and on Saturday scheduled an appointment for Monday. Got a confirmation text and email but no time frame or other information. So I waited. Eventually I called, the lady, Jen, told me "oh yes, you're the next stop our plumber is on a job right now and you're next. He should be at your house by 11am." Ok. Great. At 12 another lady called me and said, "you're our next job, the plumber is on a job right now, you're next.

I don't know a time but you're next." Hours pass by. Nothing. All day. Nothing. Then I read a few reviews and thought to myself this may be a blessing in disguise. They don't have good customer service and their plumbing quality is supposed to be equally awful. The last thing anyone needs is an apprentice who wrecks havoc. Definitely won't waste my time on this company again!

Plumber Kirk Ballenger did the free camera inspection promised at the initial visit. He was very professional and knowledgeable and did a great job. The estimate he provided for the repair was in line with the estimate I was given at the first diagnostic visit. Thank you!

***WARNING*** AVOID MY PLUMBER AT ALL COST! We called My Plumber to come and do a $49 Whole-Home Plumbing Inspection. They sent an apprentice (Dominic) who ended up breaking something under my kitchen sink and the water pressure went from 100% to a trickle. When I asked if he was going to repair the water pressure, he told me it was probably something that broke off when he was doing his assessment, but being an apprentice he wasn't equipped to fix it.

They then send a plumber to fix the sink but they expect me to pay for the repair, which is totally absurd. The plumber that was here then called a manager (Richie) who accused us of trying to get work done for free, "are you serious"?!?!, I simply want what was working before your guy got here to work as it was. My advice is to never do business with this company!

We had just moved into a new home and needed a new water heater installed. My Plumber was able to send someone over the immediate next day. Our technician, Benaissa Dahhak, was on time, professional, and very thorough in his explanations. He and the other technician worked quickly and proficiently to install the new water heater and flow-tech device.

Upon completion of the job, Issa took his time explaining the ins and outs of our new equipment and other general plumbing matters for a new homeowner such as myself. I'm looking forward to him continuing to service our property! A+

Benaissa was incredibly professional, timely, and knowledgeable. He was able to explain what the problem was, the cost, and installation all in the same day. My plumber arrived within 2 hours of my emergency, highly recommend for all plumbing purposes! Service: Sump pump installation

Called Friday April 15, 2022 at lunch time. Plumber arrived at about 3pm. He gave an estimate of $1159 to fix a leak and replace two valves. Two pipes with a common Tee fitting in about 14 inches of accessible space at the top of a water heater. Finished about 4pm. Parts cost at Home Depot is about $100. So for about 1 hr labor and $100 in parts I am left with a bill that is not expensive, beyond outrageous all the way to criminal.

Yes I signed the contact for the repair, by 3pm I was not sure how long it would be for another plumber to do the work or what the charge would be. In hindsight I should have thrown him out and probably paid much less for the same job and quality. Note that the plumber is the person who estimates the job on site, you may get lucky and not have a greedy plumber estimating who they can get away with depending on the situation.

I can not ever recommend anyone from this company to do any work. In response, Nice try with words. Price has nothing to do with quality. That you promote and support the quote this plumber made and I accepted just makes you as greedy as he. By the way I am charging you $450 for the use of my pipe cutter, $50 for the channel locks, $50 for the use of a bucket and $50 for the use of my towel.

That would just make this job a bit longer for him and put it in the very expensive range. This is a flat rate charge for the use of my items. And no, no one from your company is welcome in my house. If there is a problem with the work done I will get a different plumber to repair it.

I called them to fix my sink; the clamp of the sink was loose, and they charged me to install a new custom sink; it was just outrageous. After they left, I called another company; they did not have to take the whole sink out, fix the clamps, and put sections so it won't get loose. Charge me a reasonable price. Did a great job. I hate technician that tries to bump up the charge.

Just do the job you are there to do and do not lie to the customer. I've been around, and I know the game. Many other people see the game. You keep doing things like that; people do not want your business. I have no problem saying no when I can tell you are playing the game, then charging for a water press hat to bump off the prices. It's like police officers adding extra charges to you to look good.

I was highly disappointed in this company. I do not recommend people calling them, you are going to be ripped off, and another company will do the job and not add things to make more money.

Our plumber Benaissa was an absolute pleasure to work with. What we thought was a small leak ended up being an indicator of much bigger problems with our water heater, but he took the time to explain the issue and our options and made his professional recommendation. We ended up doing a full water heater replacement at Benaissa's recommendation and I am completely satisfied with the job that was done.

I never felt like I was being upsold or that he was adding unnecessary work to the bill, but rather that he was as trying to give my family the peace of mind of a safe and upgraded water heater and at the best possible price. We have used My Plumber Plus several times and would recommend their services and hope you have the pleasure of having Benaissa show up on your doorstep. Great people are what make great companies!

Stay away from this company at all costs unless you like throwing money away! The technician will try to scam you into thinking you need additional unnecessary repairs in order to drive up the bill, which is horrendously outrageously priced (simple 30 minute job will cost you at least $350 or more). Even though two of the three toilet seals/bolts were brand new, with only 1 bolt/nut that needed to be replaced (the old bolt is on the right, everything else in photo are brand new products that I had installed the day prior, for some reason one of the toilet tank hole was too small for the new bolt to pass through, so I decided to use the existing old bolt/nut, which subsequently resulted in a leak) he subsequently removed everything and replaced them all in order to drive up the bill and took advantage of the fact that my wife is not so knowledgeable about these things (I wasn't able to be present when he came).

I even contacted one of the company reps (Jennifer Clark) and made a complaint, and she ludicrously replied - "We stand by our technician who went above and beyond to provide excellent service" - as if she never even read my complaint. What a joke! Afterwards I later contacted other companies who quoted far better prices for the same job (without mentioning that the job had already been done).

There are far too many other reputable companies out there than to go to this joke of a company, and I for one will never return to them again - and will also make sure that none of my friends and neighbors use them for business. As an aside, the technician (named Genti Paceli) stank of cigarette smoke and our bathroom was left reeking of cigarette smell for days. Don't say you weren't warned!

Called this morning about a broken sump pump, and a plumber was at my house within 2 hours. Knowledgeable, nice, very helpful. He installed a new system and helped me troubleshoot some related issues. Highly recommend Services: Outdoor plumbing system repair, Sump pump repair

Steven the plumber was very good-all round. The unit installed was defective and he had to fix it. That is my complaint. Service and attention to problem was first-rate. Problem eventually was repaired. Service: Water heater installation

John was prompt following same day service call, very friendly and knowledgeable about my leaking toilet problem. He discovered a problem with the hot water tank and installed a new expansion tank. Bought and installed new toilet, he first discussed different brands and prices with me, not pushy at all. I would recommend My Plumber and will use them again.

Charged me $263 for a 15 minute repair of connecting a $10 toliet supply line which is similar to connecting a gargen hose. online price stated up to a $79 charge. wished i had waited and used the woodbridge plumbing quote which was under $115. this appears that they charge $250 for even. the smallest repair of just a few minutes. this is unfair, not honest and unethical in my opinion. i will call woodbridge. plumbing in the future and pay a reasonable charge.

I need a zero stars option but long story short don't hire these guys to replace an electrical panel at your house unless you want to spend an entire weekend without heat when its below 10 outside. And then you can be counted on to be pressured to sign a form that you're happy with the (75% or so) of work that was done. I tried to be reasonable and give them a chance to simply apologize and refund my money but they think that they're entitled to partial payment for partial work.

The job was "done" horribly and had loose wiring in the pane that caused an arc, only about half of my breakers are powered on (four days later), and I still need to pay someone thousands of dollars to fix the job. Word of advice to management, next time this happens simply apologize, refund, and do better next time. Don't try to turn it around on me. Pics of partially completed work Saturday morning after I was left in a freezing house all night.

Although pricey, I was very satisfied with the work performed on the installation of our new water heater. My plumber only installs commercial grade water heaters. I found Benaissa Dahhak, our technician, very professional and happy to perform the installation work as well as fix a leaky toilet. New water heater with corrosion evader and tank for hot steam to escape to came to 5600. Am glad I chose My Plumber-same day service too.

On November 5, Falon and Alvaro came to my residence to install a new furnace. The thermostat that was installed was for wifi use only. I called my Plumber Plus to let them know the wrong thermostat was installed, Falon and Alvaro were on another assignment that took a couple of hours to complete, and arrived at my residence after 9pm. The wi-fi thermostat was removed and the original thermostat was installed.

They checked to make sure everything was working and that the heat was coming through the vents. I have to say that both of these gentlemen went beyond the call of duty, and deserve exceptional recognition. When I have HVAC problems, I will ask for Falon and Alvaro. Sharon Greene Reston, VA

Why I haven't read these reviews before I call them! The result was :The price was extremely high! One shower head and a pressure balance valve kit plus installation charged me 1627$! I bet the whole cost of parts is less than 120$.I ask them to give me a detailed invoice, like how much was the parts and labor cost. They didn't. Never use this company and don't be cheated by their ads!

Get Ready, I'm Coming In Hot The My Plumber Technician is in home conducting repairs to my leaking shower. He comes in and says i have a problem. I cannot get the ring of the shower diverter off to continue my work. I volunteer to assist him. Unknown to me, this is a BIG NO NO on my part. By doing this I had unknowingly become culpable for any damage done.

Later when he broke the Diverter and could not complete the work, he insinuated that my aid to him had somehow damage the valve and that the entire valve assembly now needed to be replaced as well. The price now JUMPED to almost four times the amount originally quoted. And Get This, he tries to sell me a package whereby they come out and service my home annually and would lower this by a whooping $100.

I informed him that this was unsatisfactory and that he needed to speak to his superiors and get this problem fixed. He called them and came back with a price that was ONLY three times the amount (Whoopi). I again reiterated to him that this was unacceptable and that i now wanted to speak with his supervisor. The supervisor gets on the phone and immediately goes to the defense of the Tech saying you touched it, its your responsibility.

I explained that I was unaware of this policy and that had i known, I would not have assisted him. His response, You touched it, You are responsible. Then he told the Tech to pack up and leave. My shower DESTROYED and no ability to turn on water in my house at all due to the valve being RUINED. This COMPANYs Incompetence and Ineptitude cost me to go without running water in my home for two days.

Their Irresponsible, lackluster attitude in informing me the customer of policy and then being upstanding and accountable for their actions is abhorrent and disgusting. DO NOT, I Repeat DO NOT use this COMPANY. They are incapable of properly assessing, informing and adequately completing the task given and will in no way shape or form assume any responsibility should they damage something in your home.

Later I called another company to come in and complete the work. The Tech asked me what company did this. When I informed him it was MY PLUMBER he laughed audibly aloud and stated, I'm Not Surprised It Was Them. Again, DO NOT CALL These rats. They are unskilled and will fleece and deceive you for more than your requested service. Now Have A Great Army Day!

I set up an appt with My Plumber Plus for a Tuesday afternoon. They told me they will show up by 7PM that day and that they would call. They called me about 6:30 to tell me that they cannot make it. I should have quit them that day but I set up another appt for Thursday. They showed up and wanted to charge me $555 for putting a wire to clear the kitchen sink.

I declined and still had to pay service charge of $79.50. I called other places later and found out that their service charges vary between $49 to $60 and the charge to clear the sink is around $380. Avoid My Plumber. They are not reliable and they are very expensive compared to others.

Was Charged $494.00 to for the plumber to fix a leak in my shower by replacing a shower cartridge. The whole process took the plubmer 20 min and I was charged nearly $500 bucks (US dollars!). If your in the PW co area, please get an estimate from another plumbing service as this company seems laser focused on ripping the American people off during a very difficult time!

I wish I've never called this company at the first place. I've used them couple years ago and the technician was honest, hard-working, and caring. After this experience I want to leave them a ZERO star for being dishonest, careless, and impatience; for rushing home without explaining to customers. I called them in morning on 9/9/21 to check my wet basement.

The front desk said the service man will come around noon (his name was Jay). Jay diagnosed that my wet basement not serious, only rain too much. Then he recommended me to change my hot water system. I asked him the fee and he quoted me $3,300. I thought it was expensive, but he was sure that was all he could offer. I asked AGAIN and he CONFIRMED $3,300.

I agreed and signed the contract so he could start the work. He's never called me throughout the day about any changed fee. Around 5 pm, he finished the job. I wanted to pay check, but he refused. He said: "Please no check because I don't want to go to Manassas. I am too tired, I want to go home!" Ok, then I used the credit card and BELIVED IN MY HEAD IT IS $3,300.

After he left, I realized he didn't even clean up the trash he left in my basement. He didn't instruct me about the new equipment. Then I rechecked my receipt and saw the total WAS $3,500. I had to pay for the increased fee without being noticed!

I wish I could leave 0 stars. This company cost me thousands and every job they did seemed to create another more expensive one. When the dad owned and ran the business was good we were customers for many years. Son ran into the ground and it's all about maximizing cash. I cancelled my service and sold house they wouldn't stop charging my card. Had to go to bank and file with BBB. Avoid at all cost. The guys out front 7-11 would do a better job.

On August 7th, I contacted my plumber because we had no water service. They could not respond for more than 2 days so I contacted another source who responded and repaired the issue, at a cost to me, within 3 hours. Recently, I was contacted by MY PLUMBER about renewing my contract and I indicated that I wished to cancel the contract since they were unable to respond but now they claim that my contract auto renewed for one year in April and I would be obligated for the fee through April 2022.

I probably signed a contract quite a few years ago and for some time, the service was good but recently, their service and pricing have been poor. No one there recalls the technician who had provided excellent service so I can only surmise that the business was sold and we now have an ownership that is not customer driven. They don't deserve any stars but YELP requires at least one! Find another plumber.

I was able to get same day service with My plumber for our ac unit that stopped cooling. However, they sent two techs out to diagnose and fix a less than one hour problem and charged $550! The same issue (capacitor) went on our other unit recently and we hired Brennan and they only charged $179. Certainly not using my plumber again!

I contacted My Plumber Plus for a backed-up basement shower drain. I previously had another plumber come and attempted to snake the drain. That plumber referred me to My Plumber Plus, to have them use a camera. I scheduled an appointment and the technical came out and did not have a camera and I still had to pay for the plumber just to come out and say all he can do is snake it.

I pay them every month for service and they don't show up for appointments! I have waited two entire days for a technician - 8:00am to 5:00pm. Then they cancel. I called several times for an update - no one calls back!

Big ripoff. That is all you need to know. Look elsewhere. We had a leaking kitchen sink. It seemed over priced when the plumber quoted $1200 for a leak under the kitchen sink in plain view. After the plumber fixed the kitchen sink leak it did not drain so I called a different plumber and had the kitchen sink unclogged. I asked what he would have charged fo repairing the leak. he said about $150. You fooled me once, shame on me. You won't fool me twice or any one that reads this review.

I repeatedly have tried to use My Plumber for multiple AC unit replacements and service and they fail me every time. I have never had them do work for me and I feel they have met my expectations. I would highly recommend choosing a more reputable co.oany for your service needs especially when considering them for HVAC service.

Way overpriced work! Tech showed up at my door okay. but couldn't find his way back to my door once he left out my apartment to get a 'tool' he should have came in with in the first place. I saw him in the hallway stating he passed my door. I asked him how much the work would cost. He said don't worry about it, he would do the work and I can pass on to my landlord. He was there a total of 30 mins and charged me $360 for a simple adjustment. Do yourself a favor, don't call this company if you want to keep your money.

Called Thursday for outside faucet to be replaced. Told I qualified for military/veteran 10% discount and would be applied so I asked them to come Friday, 4/9/21. Plumber arrived and said shutoff valve had to be repaired also and would add a backflow valve. I assumed there would be extensive work done for quote provided, $1200. Asked about coupon or discount, told he knock off $100.

I approved. 45 minutes later he's done. No holes in walls. No new copper pipes. Just cut in a new valve in existing hole and cut off old faucet. Soldered in new faucet and screwed on a backflow preventer. I paid over $1100 for two solder. I was never given or emailed a receipt. So I sent a request to MyPlumber via email to "wecare@myplumber.com".

I requested an itemized receipt for parts and hourly labor. After two days I was called. I was told they don't provide hourly rates or parts costs. I know the parts cost less than $100. The receipt sent showed I paid $130 for the guy to screw on the backflow preventer. That's right $130 to screw on a $20 part. I can find preventers for $6 on Amazon.

That means I paid $1000 for one hour of labor for 45 minutes of work. The customer service person said she would look into it. She asked for pictures, which I sent. That was Tuesday. I sent a follow up email Wednesday and was advised she would call me Thursday. She had to speak with the service manager. No call on Thursday. Sent an email today and nothing.

I can only assume they're happy taking my money which I was dumb enough agree. Don't hire these crooks. I didn't even get my 10% veteran discount I was promised. He gave me the $100 senior citizen discount and I'm not even in mid 50's yet. Thieves. UPDATE: They would only give $100 back. So they only stole $500 from me. Criminals.

Scheduled appointment for electrical checkup. Confirmed by phone, text. No show; waited more than 3 hours. Total scam; don't waste your time as they wasted mine.

If you need plumbing repairs. Do not contact My Plumber Plus at Gateway Ct In Manassas VA I was charged $446 to replace a cartridge in my Moen Bathtub faucet. That was with a senior discount of $50. I later got a quote from another company. It was only $192. Make sure you read carefully the details of the estimate before signing. Alex the plumber did not show me the description of the work on his IPad.

I did not know how difficult it is. It should take less than 30 minutes to complete the job. I could have done the job myself if I had purchased a $26 tool and a $35 cartridge. He also said I should replace two valves and a pressure reducer on my water line for $1,350. It was a riff off. Please be careful. John TB

Never use this company. My sewer tank got broken so I hired my plumber to replace whole tank&pump. It's pretty big job and it costs almost $20,000. I was happy until they finished the job. Once they finished it, they didn't inspect anything and left without any paper work. I didn't get any warranty paper or any email. Plus they damaged all my landscaping lights so I contacted them to fix it but they answered it costs $700 extra to fix it.

Some landscape lights are located in the other sides and not working too. This is not the right way to running business. They didn't damage those but they can't charge extra money to fix the lights. I sent email to them regarding this issue a week ago and just got a call but they kept saying it's not their responsibility under the contract that I never knew. Thank you for all your job and you should know this is not okay to any customer!

My Plumber nightmare continues. Mistake allowing Issa Daahak into my home. Problem with master bathroom faucet not returning off. Minor repair per a YouTube video but I didn't have the tools. Issa forced me into installing a new faucet for almost $600. I showed him the YouTube video for the easy and less expensive repair but he refused. That night, the sink started leaking under the counter causing $356 damage to my neighbor in the unit below me. Issa mysteriously had a $1,000 toilet in his vehicle.

He aggressively told me that he would sell it to me for $1,000. I refused. My unit had passed the leak inspection that morning and both my toilets were in great shape. I was in Portland, Oregon for work the next week when our lead engineer called me on Tuesday to let me know that the neighbor below had reported a wet spot on his ceiling and that the master bedroom toilet was seriously leaking.

After an inspection, he said that someone (Issa) had intentionally damaged two parts. He proudly wrote his name on the copy of the coupon that he refused to use, telling me that he would be back tom"help" me again. Guessing that sleazy Issa was thinking I would take him up on his $1,000 toilet.

The services that I received from My Plumber was the worst experience I've ever encountered. The plumber was extremely late, rude, and decided to not to help with my repairs. Originally, I was scheduled that the plumber would arrive sometime between the hours of 7 am to 12 pm. The plumber arrived a little after 12:30, but mistakenly parked in my neighbors parking spot. However, when I ask him to move his vehicle to visitors, he disregards my request and says that he must check the issue first.

A bit annoyed, I comment on his late arrival. After hearing this, he precedes to leave without looking into my issues. I attempt to call him back to help. However, he responded with rude, passive aggressive remarks and then left. The plumber's attitude and actions were egregious and distasteful, and I would not recommend calling this plumbing company for help. I've attached a video recording of the incident if you would like to see My Plumber's services first hand. Overall it's not good model of the servicing company.