Mill Creek Heating

Really great experience with Mill Creek Heating! They installed a heat pump in our new home before we moved in and handled everything very professionally. We are really excited about the final result. Justin Carnahan, in particular, was extremely courteous and clearly knew what he was doing. Would definitely recommend this company!

I've been using Mill Creek since day one, they did the install during construction, and I've been having them do all my seasonal maintenance. I even have had friends use them and they always loved their level of professionalism. Service: HVAC system maintenance

We received immediate and friendly service on a Saturday night when our heater unexpectedly shut down. The tech made sure we had checked the breakers and then arrived in 30 minutes. He found and replaced a burned out pump, checked and tested the whole system, and even helped me set up the app to control the thermostat. Mill Creek replaced our entire system 5 years ago and has been 100% reliable and responsive ever since.

Darren showed up promptly and got right to work cleaning my homes dryer vent. He was knowledgeable about the process and shared that information willingly so that I understood what was going on. I was already extremely happy picking a local company to work with but because of Darren we will be calling them for all the future services my home needs!

Had them come to our home to clean the ducts. The price seemed reasonable, however, they said there was a break in the duct line so they said they could only do half of the house. We then got two completely differing opinions from both of the technicians that came to do the cleaning. We wanted to have the repair done as soon as possible since they had just cleaned the ducts and we didn't want more dirt to be sucked into a just cleaned system. They were supposed to get back to us for repair. They never got back to us. We ended up hiring another reputable technician from a competitor.

They came out initially and did not fix the problem. Unfortunately, I dealt with Jennifer in service and she was very condescending and unkind. Someone came out to readdress the issue and he really redeemed the company for me! I think his name was Doug, thank you Doug! We really appreciated you! Service: HVAC duct & vent repair

Our technician was knowledgeable, and professional. He gave multiple options so that i could make sure everything needed/wanted could be accomplished. Great response time! Service: Heating system repair

Always friendly and knowledgeable people. Very fair, and responsive. I highly recommend Mill Creek Heating.

This is partly a follow-up to a review I wrote in Nov.2017. At the time, the owner/manager called some time after I posted an extremely negative review on some furnace work that was done for us (that involved duct tape) and offered a free maintenance/cleaning appt. to remediate the situation. My husband was so put out over the way he had been treated by their office staff and technicians that he refused the offer and we had no further contact with MCH.until this past fall when I visited a medical facility in Stayton.

When I arrived I noticed a MCH service truck parked in the parking lot. As I was gathering my things to go inside, I watched a service person come out of the main building through the central entry point door, get into his truck (to get parts/tools?), then leave an re-enter the build via the same path. During this time he was not wearing a mask (nor did he have one hanging off his ears or tucked down on his chin), nor did he sanitize his hands upon entry (signs were posted requesting this for people entering).

When I entered the facility I observed him walking through the large open area in the facility (where equipment for patient use is located) and back into the patient care areas, again not wearing a mask. It was clearly posted in several places near the entry that people entering a medical facility are by law required to wear face coverings (as is still the case).

Despite the fact that this facility serves many clients who are elderly and/or medically fragile (who waited or were treated in this area), there was an apparent indifference to their well-being as he imposed his values and potential for disease spread on the patients waiting (which included me). Indifference to the needs of customers and their clients is yet another reason I would not do business with MCH.

We worked with Mill Creek Heating to install a new heat pump/AC. I could not of been happier with their level of knowledge, professionalism and willingness to do the best quality work in a timely manner. All minor issues were promptly dealt with, with the greatest care. Everyone from the salesman Rob to the installers and technician Harley as well as all of the amazing office staff made my purchase one I am proud I made. Anyone looking for a reputable company that does the right thing all the time with great service should look no further than Mill Creek Heating.

Milk Creek provides excellent service. Service technician was efficient and friendly. Services: Heating maintenance, AC maintenance, Heating system installation

I called Mill Creek to come out to my home I purchased over the summer to do some repair work on the ducts, and have the furnace checked out. I was told my appointment was scheduled for 10:30 and to give my repair tech around 45 minutes leeway because he was coming from further south. After an hour and a half go by and nobody has showed up, I called Mill Creek to see what was going on.

I was informed that my appointment was actually set for 11:30, not 10:30 like I was told and my repair tech was still at his previous job and should be finishing up soon. Another hour goes by. nothing. I then finally get a phone call from someone in the office letting me know my tech was finishing up at his previous job, and it had taken so long because he didn't want to leave the client without heat, understandable.

The tech got to my home at around 12:45/1 and was absolutely wonderful. He was super helpful with informing me on everything going on, what he was doing, what I should do going forward, so on and so forth. He checked my ducts and informed me that he wouldn't be able to patch it then and there, and they would have to send someone else out with the supplies, at another time to do so.

He also told me I should have the fan/vent in my furnace cleaned and he would normally be able to do so but couldn't because he was running behind and I would, again, have to schedule someone to come out at another time. As he was leaving I asked about the duct sealing and if I should call to ask about it, or if someone would be calling me to set up that appointment.

I was told someone would call me in a couple days and I shouldn't have to worry about anything. It has been almost three weeks now and I have heard nothing back from Mill Creek, not even so much as an email. I'm disappointed in the lack of care and follow up with the office, which sucks because my technician was AMAZING. If I could rate him 5 stars and the office 1, I would.

Mill Creek was attentive to my situation and really cared about my circumstances, their technician, Doug, was great to work with and went above and beyond. I'll use Mill Creek with HVAC needs in the future. Couldn't be happier. Service: HVAC repair

When other places estimated 3-7 days to respond, Mill Creek was able to respond same day when there was a sudden issue with my furnace not working. They arrived within 2 hours of my call, quickly diagnosed the problem, quoted the possible repair costs, found the bad part was still under warranty to save me money, fixed the problem and completed their work in about an hour, for a price better than I was preparing for when calling for service for an unknown issue on a 4 year old system. Highly appreciate their speed, thoroughness, communication, searching for warranty info and pricing! Quality all around!

Great staff and amazing service. Even with logistical issues due to COVID and back orders I'm very pleased and highly recommend Mill Creek. Office staff was very friendly and gave me updates frequently. Felt like they were just as excited that my part came as I was. Service tech was amazing, very friendly and went above and beyond on our AC Unit. Can't speak highly enough of this company!

Very professional, extremely knowledgeable about the product and service they provide. Salesman not pushy listens to your need and provides options. Over all a very pleasant experience. And yes I went with company.

During this unusual heat spell our air conditioner quit working. Called at 7:30 in the morning and left a message with the answering service. Our air conditioner was fixed by 9:30 in the morning. That is amazing customer service!

Our furnace/ac unit went out during the first part of the heat wave and we called in desperation. We experienced above and beyond customer service from the first phone call, through consultation, installation and final inspection. The professionalism and courtesy displayed by the installers was more than wonderful and they did really great work. I would highly recommend this company and will be a continuing customer.

Thank you to Justin for being the most knowledgeable consultant and answering all of our questions. We are so fortunate that you were able to fit us in your schedule during such a busy time. Thank you from my family to yours.

It started out great with the salesman. Then went downhill from there. These people don't know their head from their bottom. Expensive and rude.

Absolutely amazing experience. I would recommend to anyone and I will always use Mill Creek Heating for all of my needs. From the service tech, to the HVAC consultant and finally the installers everyone was great. They were all very informative and seemed to be very genuine. The prices were very competitive and the invoices were very clear as to what Furnace and A/C would be installed. Also, itemizing everything else that needed to be done during installation. Communication with Ryan our consultant and office was also very timely and reliable. From start to finish this was a great experience.

We built a new home three years ago, we researched heating and air conditioning units for our 3100 sq ft home and found that most units started losing their efficiency after 2400 sq ft. My wife read that the Trane brand made a larger unit that would maintain its efficiency, we analyzed several bids and found that Mill Creek's bid included three price point options including the the larger unit.

I called and talked to Chris, he explained the benefits of the dual stage motors in the heating and conditioning units and included extra returns in our large master bedroom for better airflow he also made the statement that we would have the lowest energy bills in the neighborhood, he was correct! We keep our temp set at 69 degrees for air conditioning and 67 for heat.

He suggested that we install an electronic air filter which my wife is amazed at the small amount of dust in our home. I now have Mill Creek Heating service our corporate facility which houses 10 heating and air conditioning units. We are very pleased with their service.

Bought a new house, and Mill Creek Heating installed the HVAC. The builder's subcontractors were lazy and dumped their wood and garbage debris down the air ducts right before closing. Mill Creek came out and cleaned the air ducts immediately! Then we had a super hot day, and the AC wouldn't work. our son has seizures and cannot get over heated.

They sent someone out the same evening after hours and determined one of the subcontractors had turned off the Breaker in he electrical panel. They flipped the switch and it worked! So grateful for their immediate response. Totally pleased by their effort to go above and beyond in a day/age where most others are cutting corners!

I had a 35 year old furnace that was ready to bite the bullet. I called several other companies but Mill Creek came recommended to me from a good friend. The salesman was Very knowledgeable, courteous, and did a excellent job at explaining the whole process. He did try to sell us a laundry gizmo which had nothing to do with our heating system but I do not hold that against him.

He was quick to give us a 3 option estimate via email. The prices were not out of line with other companies. But here is where my review goes bad. every question I asked via email I did not get a response until I reminded them about my question the next day. They are just busy, and that is ok, but it was 3-4 times. I asked for a breakdown of the estimate and I got a hand written note with prices that seem to have been made up.

They were not in line with all the other estimates I had gotten. Because I am not a wealthy person, and I really prefer to do everything myself, I did a little research into the wholesale pricing of furnaces. I do not have any problem with a company trying to make a little profit on a part. But, the higher end furnace that they recommended for our house wholesale is right around $1350.00.

The price they gave me for the same exact furnace was $2314.94. I then asked if I supplied a brand new in the box furnace would they install it for the labor and materials price that was quoted. The response I got was that I should look into the warranty because furnaces ordered online are not covered. Well, because I am not a moron I had already looked into that and I sent him the text from the goodman warranty that said " What Units Does This Warranty Not Cover?

This warranty does not apply to: Units that are ordered over the Internet, by telephone, or by other electronic means unless the unit is installed by a dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements." Again no answer for a full day. I again reminded him and his answer was that he talked to the owner and he said if they did business that way they would be out of business very quickly. So, If you buy a furnace from the manufacturer, Mill creek heating will not install it.

They have to make 100% profit off of the furnace to make it worth their while. Keep in mind their install price was $1700.00, for just the parts and labor. Which I would have been happy to pay. I would have even been happy to give them a couple hundred profit on the furnace, but not a grand. Every other estimate I have gotten has shown about $200-$300 profit on the furnace. I was really hoping to get a goodman furnace but after my experience with mill creek, I will gladly pay a honest company more money.

We've used Mill Creek for a few years now. My husband first used them for his business and really liked them. We also purchased a new AC unit from them, and that went really well, too. Good customer service, etc. I would have given them five stars before our last experience with them. I note that recently they are very busy, business wise, and are growing fast. Buying other companies, expanding their location, etc.

This can sometimes be bad news. We recently needed a quick job of having them prep the natural gas stub we had in our kitchen for the delivery of a new range (we were switching from electric to gas). The guys came out and it was great service as usual, a very quick visit to install a valve and flex hose. They sent two techs -- one was clearly a new guy being test driven by the experienced tech.

This was NOT a two person job. When the bill came, however, I was shocked. First, they charged me for two techs. this was NOT a two person job. They essentially charged me for their training or new employee evaluation. But more of note was the triple digit plus cost for a 4ft glass flex hose. I did some research and found that they are usually much less (you can buy one for about $15-25; I know a place like that is going to charge you more).

So I emailed them and said, "The 4 ft gas flex hose is listed at $119. That seems a little outlandish. I called a few other places and demurely asked for a quote, and their cost for a similar hose is around $50." Without contact or explanation, I received a new invoice via postal mail with the price adjustment a few days later. So. it's good that they were responsive and quick. But it's bad that they apparently are now charging customers overinflated prices, hoping to get away with it if no one calls them on it. This is really disappointing.