Gagle's Heating Air Conditioning & Plumbing

Great team they got me setup with a new gas heater and ac. On time friendly people and they helped my mom on her heat pump after another company left her hanging for over 3 months. They had her going in 2 days. Thanks for helping me and my family out. Amazing customer service 110%.

Our furnace died, it was very old as was the AC. Decided to replace both. We quickly realized that the first step needed to be researching brands. A number of brands, in fact, come off the same assembly lines. However, there are still brands that are better quality and those that are substandard. We researched Consumer Reports among other resources.

We decided to go with a Bryant system which is considered one of the better manufacturers, but there are others. The next step was to find a local company who is licensed to install Bryant. On a recommendation from a neighbor, we got a quote from Gagle's. It is extremely rare for me to say this, but I can't think of a single thing I disliked about working with Gagle's.

The salesperson gave us a selection of choices, all of which were appropriate for our needs. The installers were friendly and very professional. There was a technical problem they had to overcome due to the nature of our roof layout for the exhaust. But a supervisor popped by and the problem was figured out. I would not hesitate for a second to recommend this company and plan to use them for the routine maintenance.

At the end of the process the owner of the company, Mark, personally inspects the work to make sure he and we are satisfied. Our hot water heater is nearing the end of its life, and Mark talked me out of doing something that would cost more than we need to spend.

Service and quote from Raymond good, fair and honest. We have used them in the past and will again in the future.

Gagles is the BEST. I own The Dog Bark, a local doggy daycare and our A/C went out this summer and they came the very same day. It was the day we hit a record high of 115 degrees so they were literally life-savers! Because we are taking care of animals, it's so important that we have temperature control at all times. This winter, our thermostat was knocked off of the wall and they were at our facility within one hour to fix it. They are always polite, prompt, knowledgeable and I am SO grateful to Gagles!

Called for plumbing assistance, NO ONE called me back! So I went elsewhere!

They were courteous and professional. They thoroughly explained the job and ongoing maintenance required. The unit they installed looked great and they were able to configure it so that it took up less space than before. They also cleaned up the area before they left. I highly recommend Gagles! Service: Installation

I have been working with Gagles heating for over 20 years. Recently our old furnace broke down and the Gagles team had diagnosed. bid on a new furnace and had our new furnace installed in one day! knowledgeable service techs did a great job and cleaned up the job site. Best HVAC company in Salem.

I'm very disappointed. I called Gagle after our regular company was a no-show for a scheduled maintenance appointment. They scheduled an appt for maintenance on out heat pump and to give us an estimate on replacing the system (for 3 weeks later). They showed up on time, was courteous, and very knowledgeable. They emailed our estimate options the next day.

We made our selection and scheduled an install date which was a month out. I called them the day before to confirm the install was still on and it is a go. I get a call 1/2 hour before the scheduled time. They did not have one part but it had been shipped and someone will call back to reschedule the install. I called them 13 days later to check on the status. They said they would check and get right back to me. No call back in two days. Not very good customer service and follow up.

Update 2- Gagle's came out and connected our gas line the week after we called. There was lots of confusion as to why it has been missed. I'm glad we found the issue sooner, rather than waiting years to buy a gas stove and having no gas! Update-Gagles also put in a gas line so we could install a gas range. When we bought a gas range a couple months later, no gas was coming out of the line.

We called and asked them to come out and figure out the problem and made an appointment for a week later. In the meantime I went into the crawl space and found the job had not been fully completed. They ran a line under the house to the range, but it was never tired into the gas line. I will update again later with how this is handled. We had Gargle's come and install the works.

A new furnace, AC unit and thermostat. After getting 5 different quotes they came in with best offer and had good quality products. We appreciated that they were clear about what was included and we never felt like we were being up sold. They were very knowledgeable and patient while we had to wait for our electrical panel to be upgraded to fire up the AC unit. So far everything has worked out well and installed clean. I would recommend them to friends and family.

Jackson, our service person, was very pleasant and seemed very knowledgeable. Gagle's, a family owned business, has been our furnace and ac company for almost 30 years, and we have always been happy with their service.

These guys are the greatest, for there experience of there knowledge and understanding is the means especially saving you money they saved me over $300 dollars

I highly recommend them, they are so professional. I called them and they came here less than 1 hour. And they did not charge me like evergreen $1,200 for service which they charge me a very low low happy day price. if anyone has a problem with air conditioning heating and specially plumbing they are the one to call guarantee you. I am so happy and satisfied with the service that they did for me. Love you guys God bless you and I will always call you whenever I have a problem. Sincerely William Bearse

Accidentally put a hole in our refrigerant line for our heat pump, gagles was able to come out the next day and take care of it, fantastic service! Thanks!

So I can not say enough about this company. During the worst ice storm I have experienced; my furnace was fried due to a power surge. I called Gagle and they came right out. They were professional and extremely friendly. The furnace was fried and 26 years old so I chose to have it replaced instead of fixed. Their price was almost $2000.00 less to install than their competitors. They also filled out the rebate paperwork and saved me another $1500.00. A great company and saved me a ton of money!

When the power outage resulted in our new furnace not coming back on Gagles sent out a technician within 2 hours. He fixed the problems within an hour and restored our heat. Great job, really courteous.

I highly recommend this service for heating and air-conditioning issues. They are efficient, friendly, professional, good workmanship, and my dog loves them all! She knows a quality person when she meets one!

Highly recommend- I've used them since 2005 and they have always been great! The service techs are so nice, gives an honest opinion and options if available. Today my heater wasn't working so I called they, made an appointment, they were able to arrive 2 hours earlier (which was so nice since it was now 58°), discovered it was the thermostat was the issue, installed the new one and was done in 1 hour. Brian and Robert were so nice, taught me how to set the thermostat and changed the filter. Now it's a warm 69° I love their service techs and the office staff are wonderful as well. Thank you for coming early and being so nice!

I contacted 4 different companies for bids and advice on replacing an old heat pump 9 months ago. Gagle's gave a competitive bid and was responsive to my additional inquired about different product lines. When I called them back they still honored the old bid (another company had told me they would have to rebid it prices had gone up) and got us on the schedule fairly quickly (2weeks).

They showed up on time and were very polite and when they encountered some issues with running the gas line they didn't ask for more money. They had to come back and finish the work since it took longer than expected but they were quick and always responsive to my emails and questions. Product works well and haven't had any complaints

This was an updated review. Horrible horrible horrible! I called them at 11am, they needed to call me back. I called back twice and finally by 430, after being snippy with me, made me an appointment. They never showed up and when I called told me I wasn't on their schedule.

Bought thermostat in January 2019. Up sold for a 750 thermostat saying it was the best one ever and would never have any problems. In March thermostat goes out, get a new one with a new warranty, but still had to pay a $90 service fee. Goes out again in January still under warranty and I call them saying I wish for a refund and to purchase a different thermostat.

They send a guy right over, replace my thermostat with a Honeywell, which we all know costs hundreds of dollars less than $750. I ask about my refund and am told the office will call me right away that afternoon. Of course they never call so I wait a few extra days and call them. Receptionist tells me I'm not getting any money back and states the manager will call me the next day.of course he doesn't call.

I call this theft. You took out a $750 thermostat out of my house and replace it with a $200 thermostat and refuse to reimburse the difference. So glad I found out before replacing my air conditioner heat pump and furnace! Definitely won't be calling them for all my needs! Nothing but thief's!

Wow! Woke up this morning to no heat! Called and left message with their answering sevice and received a call back as soon as they opened. Brian came out within an hour after my call. He found and fixed the problem. He also answered all our questions. This was our first experience with Gagles and they have a new satisfied customer.

My heating system (Carrier heat pump) was installed in 2011 and when I purchased my home in 2016 Gagle had been contracted for maintenance and servicing by the previous owner for the years since the installation. I unfortunately continued on with Gagle, thinking they were doing a good job, was familiar with the system, etc., etc. My mistake. To shorten a rather long story my heat pump has been over filled with refrigerant/freon (whatever).like hugely overfilled for such a long period (2 servicings a year for many years) that the compressor had to work overtime and is severely damaged, a major part was destroyed and it is one that "rarely", if ever breaks/needs replacing. Having the system fixed without replacing the compressor or entire heat pump is like putting a bandaid on a greased pig.

I have been advised by several different companies that I can spend a lot of money for a short term fix or face reality and need to spend even more for a new HVAC system that won't break down in the next few months/few years. My message to anyone reading this is BEWARE (unless you have a whole lot of disposable income for HVAC replacement).

Tim, Dan and Shelby installed our new heat pump. They were so polite. We have a blind and deaf dog and they made sure gates were closed at all times. The heat pump is so quiet we can hardly tell its running.

Tim and Dan just left our home having installed a new filter system for our two furnaces. They were very accommodating and professional. Everything was carefully explained to us and the cost was very reasonable.

Have used them for heating and cooling repairs. They are fast, friendly and always do a great job. Last time they came out it was a quick fix. They could have charged us for bs repairs and didn't. I would recommend them!

Installed the thermostat right next to a hot water heater then threw a fit when it was requested to be moved in order for the system to work properly. Finally moved it, and didn't repair the wall properly. Customer service is a thing of the past apparently when your property is not right in town.

I called Gagle's to service my air conditioner. Their price beat the competition. And Grant was so knowledgeable, pleasant and professional. I will definitely use them again.

The Gagle's furnace-installation crew was good. We ran into some big issues that prevented installation and forced replacing my old gas furnace for now, and they were very helpful. Grant is an electrical-wiring genius, as well as a good guy and helpful person.

I asked them, in the middle of a cold snap, to assess and fix the heater in a rental house and save the freezing tenants. Two days later they arrived, only to say that they don't fix boilers. Why didn't they ask that question in the first place? Then they charged $119 for the two minute stop. It's not like it was door-to-door time; they told me they would work me in to jobs in the area.

I offered to pay them for their exact time, but they threatened me and I decided to just pay them. Note: I also paid $119 to the company that actually fixed it. To those who gave the nice five-star reviews: do you think you were charged a fair price (to a company that charges $119 for five minutes)? They may do nice installs, but I warn those who depend on this company for emergencies. BEWARE! Go elsewhere. And you might think twice about home installs as well

Basking in the glow of a wonderful heating/cooling system installed by professional installers. From start to finish, a truly awesome experience. My system was NOT an easy install, but from quote to clean-up was.may I say, "Easy and Painless" for me. The only "glitch" was them forgetting to re-light the pilot on my water heater. A quick phone call and all is right with the world.

No harm, no foul. If I **EVER** needed to use this company or refer a friend to this company, I would know that the service level would be top notch. Can you give me a few more stars to add? 5 isn't enough!

I called to get a very rough estimate on a new heating system for my house and could not even talk to anyone about it. They only come to your house and then give you an estimate. I only needed a ballpark as I had no idea what these things cost. Not to even be ale to talk to anyone was completely unacceptable. I will not call them again!

Great company to do business with. We bought our new furnace and heat pump in 2002 and am very happy with their service. When our A/C stopped working on a very hot day I called at 8am and they had a service tech here by noon. The part was replaced within minutes and our A/C restored for a very reasonable rate. Thank you Robert for excellent customer service!

We just moved to the area and needed a new furnace. our real estate agent and neighbor both recommended GAGLE'S, and no wonder. they did excellent work very quickly (totally installed in less than a day!), were quiet, and made no mess in our house. but not only that, everyone associated with this company was very, very nice and pleasant to work with, from the man who came to give us the estimate, who totally won us over in the first place, to the actual installers. then, to top it all off, we had a visit from the owner of the company who just wanted to make sure we were satisfied customers. this is a great company, and we're happy to recommend them. Teresa, Dennis and Ducky our new cat.