Dash Heating & Cooling

A/C isn't working and Chance was the technician for the service call. He was very thorough and explained everything needed to get the AC up and running. I will be calling Russell's heating cooling to repair my air conditioner as soon as I can afford it. Thank you so much for coming out here so quickly. Russell's is the best! But for now we sweat.

From the very beginning when Alex Brooks visited us and gave us an estimate on our gas water heater replacement, we were very happy to do business with Russell's. Even with our first phone call to Russell's, the receptionist was quite pleasant, helpful and very efficient. The next day when the water heater was actually installed, Toby and his assistant were quite pleasant, fast, efficient, and neat in the work that they did. Very pleased with Russell's Heating and Air Conditioning and will return whenever there is a need!

Russell's replaced our entire system and did a fantastic job. They were very kind, professional, and worked fast. They even provided temp AC units to help keep us cool until the new system was installed. Our house is now cooler than ever. I am very happy with everything. Services: A/C system repair, Heating system installation, Thermostat repair, HVAC system maintenance

Great company to deal with. We signed up for a maintenance plan on 2 properties and haven't even had the units cleaned yet with Russell's. We are month old customers, our outside unit would not come on. Called at noon on a Sunday, Shane showed up at 4 the same day. Shane knows what he's doing for sure, and very professional. Had the unit running in no time.

Excellent company so far we are very impressed. We switched from the company that spends lots on advertising with the yellow vans. Shane didn't try and tell me I need a new unit and that it was over 10 years old. He simply fixed to problem, checked the system and said it's running great and within spec. The yellow vans always find a way to tell us our units are old and need to be replaced soon. Good job Russell's!

So glad I called Russell's to get a second opinion on a water leak I was having. The original plumbing company I called didn't even look to hard and automatically assumed it was the galvanized pipes leaking. Said it would be thousands to fix. I called Russell's and they did a thorough search and realized it was a nail in the PVC pipes. Literally a couple hundred bucks to fix.

They got it fixed and they even educated me on the history of galvanized pipes. I would give more than 5 stars if I could. Saved me thousands and and a clear mental space. Great job and would recommend to anyone.

Outstanding. Best I have used in my 31 years in Tidewater area. Professional installation of a complete new A/C and Heating system. Air actually flows throughout the entire house for the first time. Shout out to Brandon who was the primary technician. Very professional and courteous. Answered all questions. Wow, what a service, glad I went with this recommendation from a co worker. Highly recommended.

The entire process was handled very professionally from the beginning to the end. Brad, my sales consultant, was very knowledgeable. He addressed issues I had before I could ask the questions. The team that came out to do the work was great. Everyone was respectful and Brandon and Shawn were both extremely professional. Even though everyone was great, I really want to recognize Brandon.

He was really wonderful at explaining the process and keeping me informed throughout. He even honored a request to take pictures before the work started. He took the time to explain to me how the new system worked and how to work my new fancy thermostat. He is definitely an asset to your company. I don't think anyone is comfortable with having a complete hvac system, along with duct work, replaced but I will say that the people that I had the pleasure of working with made the process less of a headache and alot smoother than I would have expected. I have already recommended your company with no hesitation to other people.

Read this first. This is the first bad review I've ever written, but after 9 months of the worst customer service imaginable, it's time to share in hopes that others won't go through the same experience and headache that I did (and still am!). In 2014, Russell's replaced our builders grade air conditioner with a new Lennox unit.

In 2015, they replaced our other full HVAC system with a new costly Lennox system (we have dual hvac). Also installed new upgraded thermostat. In 2019, Russell's installed a new tankless water heater just as they were venturing into plumbing. Even though we knew we could find better pricing, we kept using Russell's because of the work ethic and how great their technicians were, particularly Mike Hale.

We did the maintenance plans, checkups, etc. Overall spending more than $20k with this company. Their technicians are the only reason they deserve 1 star. We're a military family and received PCS orders in 2019. Knowing we'd be back in 3 years, we decided to try renting out our house. With the newer features, we didn't think there would be any problems. Boy, were we wrong.

Last summer, both the newer thermostat and the evaporator coil in our newer hvac unit went out. Needless to say, our tenants were not happy. You would think something as important as an evaporator coil would be kept in stock, but no. Not only was it not in stock, but we were told (blaming supply because of COVID) that it would take up to 6 weeks to get one, but they would push for it and it could be sooner.

Not only did we not have it within that time frame (ended up being 2 months!), but I only received updates by reaching out to them frequently. There was also no offer of temporary solutions while we waited. I ended up needing to call in a second HVAC company to provide temporary A/C and fill freon. Needless to say, the tenants were not happy. Not only was I dealing with an unacceptable part timeline and unresponsive customer service, I was also dealing with tenants who were now threatening legal action.

I was forced to spend hundreds of extra money on this issue all because they didn't keep parts in stock? Unacceptable. Thankfully, the evap coil part was under warranty (makes you wonder if that was also a cause of the delay.), but they now wanted over $500 for a new thermostat. After 2 months and finally getting the coil installed, I received an invoice for labor for almost $1000 for a warranty part installation. Seriously?!

Guess they make their warranty money through ridiculous labor charges. I have reached out to Russell's well over a dozen times via text, email, and phone since receiving that first invoice in September to discuss inovice adjustments due to the excessive wait time, unresponsive customer service, incredible ordeal this entire situation caused, and frankly because we have been loyal customers who have already spent a small fortune with them.

Surely something could be done? Each call I would be told that Billing or a Supervisor would contact me "no later than tomorrow." As of yet, still no one has been bothered to return my call. Perhaps now they will after I've been forced to write this unfortunate review of their service. You bet they have no problem sending me automated invoices monthly and tacking on finance charges though.

Just 2 months ago, we also had a gas leak from the watertank installation and line that Russell's did less than 3 years ago. You better believe I did NOT call Russell's for that. The company we chose to rent out our house, Renters Warehouse, refuses to use Russell's as a vendor because they have had their own horrible experiences with them. That should tell you something. Save yourself the headache and extra expense, don't choose Russell's.

They were very professional from the sales rep to the technicians. They also were very knowledgeable And courteous. They fixed up a mess of wiring that a previous company had left on the house and made it look so much better. They also installed another return for better airflow and then replaced the old one with a much better looking one and fixed the mess the previous company had left around it and the trim around the attic.

My hallway ceiling looks so much nicer! They went beyond my expectations. I highly recommend this company. My airflow is much stronger now and warmer. Thank you Russell's for being here and hiring such great employees!

Russell's was easy to contact and work with. They went above and beyond helping us to solve our plumbing issue. Everything was done quickly and professionally for a more than fair price. Highly recommend!

We needed a new water heater and HVAC system all at the same time. David came out and discussed all of our options and we decided to go with a tankless system. It also needed to be relocated from the attic to a place that wouldn't destroy the interior if it had a failure. We received a quick quote measurements were done and we were told two Crews would be there Thursday morning.

The quote was provided on Tuesday. Thursday bright and early they all arrived and got right to work. All of the work was done perfectly. Our water pressure is better now and the heating is wonderful. Great job from a great bunch of guys I highly recommend Russell's to anyone who needs their services.

I had my hot water heater replaced by Russel's. The install team was great! They were on time and did a fantastic job. I would have given Russel's 5 stars, but it seemed a little bit on the pricey side. I did get price quotes from other companies and Russel's was in the middle. I ultimately went with them and I am glad I did.

Excellent experience once again! Russell's has been our HVAC maintenance provider for years, and during that time, we have had 4 different tech reps (Chance, Cullen, Joshua, and Jacob this time) provide maintenance (and air handler fan cleaning service this time) and all were polite, professional and thorough with their service. Service: HVAC maintenance

First time using Russell's. Great experience. On time, polite and they take photos of inside the HVAC unit and explain what they're doing. I signed up for a twice a year maintenance on tract. Well worth the money! Thank you Russel's! Services: Heating maintenance, HVAC maintenance, AC maintenance

We had to replace entire HVAC system and Nate, our sales guy was very prompt and detailed with all questions asked. He explained the type of product we are getting and the warranty. This project was very smooth from start to finish. We were communicated in the entire process and financing with Sam's Club with them was a seamless process as well. Their installers did a great job in respected our home and kept the entire installation clean.

Even replaced our thermostat for free. Towards the final process of City Inspection they were also very prompt. And best of all we already saved about 16% off our electric bill for the first month offsetting what we paid for this HVAC and this was just replacing that one zone. We highly recommended Russell's Heating & Cooling for an exceptional and outstanding job. Thank you for your excellent work and also for our THANK YOU treats

I have had a great experience with this company. My new system is a few months old now. The sales person spent time measuring my house, windows, and how much sun I get to determine what size system. I was taken through each step of the process. I understood what I needed done and why. While a new system is costly, the 0% financing makes it possible.

The guys who installed were fantastic, polite, punctual, took precautions to not dirty the house, explained to me what they were doing and why, and walked me through the new system (dampers and thermostat). I would definitely recommend this company!

Alex was the technician that came and performed my tune up on my units. It has been awhile since my last check up and Alex was professional at all times. Really described every detail and test he performed. Took his time as well to ensure quality work. I didn't know that there is different speeds for the blower and he told me about them and changed mine to the medium speed and I noticed a huge difference immediately. Very happy with Russell's and will definitely recommend them!

I had a service contract with this company for a couple decades, we moved to VB from Chesapeake and ever since, have had terrible service. We pay an annual fee to get good service and be assured annual service but over the past few years have been very disappointed. Our annual checkup was canceled with very little notice, they couldn't reschedule it for months.

That meant our AC wasn't serviced until September. I tried to get an appointment when we were having problems and they were too busy to put us on the schedule even though we have an annual service membership. Not sure what has happened to this company? It seems to have gone downhill.

Extremely professional work. Plumber was super friendly. Just very pricey, over $250 to replace a broken shut off valve.

Alex Brooks has provided OUTSTANDING service to us for several years. And Alex did it again today. He corrected a nuisance slow leak beneath our kitchen sink we noticed just yesterday. Also we asked Alex to examine a bathroom toilet that leaked infrequently. And boy are we happy we did. He spotted a faulty connector gasket that would soon fail causing large amounts of water to leak if we were not at home. We somehow missed spotting this plumbing time bomb. Russell's has been and will continue to be our go to for professional plumbing services.

B@uddy S Thank you for responding to my review I would like to work toward a resolution. You can reach me at my email dbush111960@gmail.com

Highly recommend company to go with. From start to finish, we received 5 star services from every individual we dealt with. We had a very specific request but they came up with some great plans that we never thought of. They totally understood our needs and gave us great advice also. The people who came for estimate explained everything we needed to know so we can chose the right plan. Technicians came to installed the system knew exactly what needed to be done and they made it happen.

This company has great teams who make things right. Very hard to find a company like this these days and we are so fortunate to find them. The service we received was above and beyond our expectations. Very pleased.

After 29 years it was time to replace the HVAC system in our home and Russell's Heating and Cooling was a great experience from the fist visit. The technician who evaluated our system was very thorough and confirmed it was only a matter of time before our humid cool air would turn into hot humid air. We opted for the worry-free service from Russell's and the installers worked all day and into the night, in the rain at times, to make sure our install was done!

Our first night with crisp dry air in the home was amazing! With the thermostat set to 73, everyone was very comfortable (even cold) when a day earlier 70 felt warm in our home because of the high humidity. Can't wait until winter when we turn the furnace on!

Waited over a month for this appointment and they don't even call me to tell me they're rescheduling. People take time off of work for these things and they can't communicate very well. I ask for simple compensation in the form of a discount for their screw up in not notifying me in a timely manner and the girl this morning tells me they are unable to do this. Horrible!

ZERO stars. Call another company. Don't waste your time and money with this one. We've wasted thousands of dollars and missed multiple days of work over the last two months so Russell's could fix a problem with our HVAC. Yet the problem has never been fixed, in fact, it's only gotten worse. (Not to mention their last minute cancellation of appointments, failure to follow up when they say they will, failure to deliver portable units during the hottest days of the year, failure to provide receipts for service, etc.). Don't let their pleasant answering service or their "Best of the Beach" awards fool you. this is a terrible company.

If I could give Russell's a ZERO rating, I would. This company should be put out of business. They are unashamedly dishonest and incompetent, but mainly dishonest. They prey on helpless customers who are at their mercy to accurately inspect and diagnose their HVAC issues, and provide them with reasonable and trustworthy repair quotes. Russell's does none of these things.

Their main objective is to convince customers that they need to replace their entire HVAC system at a ridiculously overinflated price. A dear single female friend of ours told us the her outdoor unit was making strange sounds and the fan wasn't working. We recommended she be safe and call a professional to assess the problem. Unfortunately, she called Russell's.

The tech told her multiple components had failed, including two capacitors and the defroster, and that there were undetectable leaks in the coolant system, the coolant was low, and there was unrepairable corrosion in the air handling unit. They told her the entire system would need to be replaced at an astronomical price of $11,500! My son, who is an HVAC tech, encouraged her to call another more reputable company, as did her daughter, son-in-law, and other friends.

She called Galactic Air who sent out a tech the next day. The Galactic Air tech correctly diagnosed the root cause as a simple wiring issue. He quickly and easily fixed the wiring issue for a mere $89! THANK YOU GALACTIC AIR! Stay clear of Russell's and instead, call a reputable and trustworthy company like GALACTIC AIR!

Great Service from this company! The Russell's HVAC Service Tech called ahead and arrived on time. The technician - Jacob M. was very knowledgeable, and respectful. He arrived with mask and respectfully placed booties on his shoes before entering our home. Jacob then diagnosed and gave us a complete analysis and breakdown of exactly what was needed - without trying to dishonestly pressure us into buying a complete new system as another company tried to do previously. (An HVAC tech from Lowe's previously came last month with no mask or shoe covers and tracked mud thru out our home - the tech then briefly looked at our furnace and then said ".You need a whole new furnace system"!) ugh We then Called Russell's.

Their tech Jacob was able to get our 14 yo furnace up an running in less than 1hr and the price was fair and reasonable. WOW! As a result we signed up for the Annual Maintenance Agreement with Russell's! We are retired seniors living in Williamsburg and were ultimately impressed with the Quality of Service, Respect and Fair Pricing which Jacob, Russell Heating and scheduler Mike provided us. If Jacob is an example of the HVAC team at Russel's, I am sure that you will be Happy with them for your Heating Cooling or Plumbing needs. Len n Maxine Wmsburg, VA

Had Russells installed new $8000 heat pump system today, Thursday. They have been gone over 3 hours and it is still blowing hot air. After they left I noticed our other unit was no longer running. I went out to look at it and found that the control wires had been cut! Not only did they not install the new unit properly, the install team disabled our other unit. Tried calling Brad, the original guy that gave us the estimate but no answer.

Both my wife and I have tried calling and leaving voice mail messages but no response. I called the service desk and was told the soonest someone could come out was next Sunday. They want us to wait 3 days to correct a brand new install!

Can you give zero stars? Russell's came out and supposedly "repaired" our unit which has been "serviced " by them for 9 years. After two additional visits within the next 10 days, and billing us over $2000, they determined that we needed a new HVAC and offered to install one; for almost twice what we wound up paying to another company. We have tried for a week to speak to someone and no one will return our calls.

UNRELIABLE and UNPROFESSIONAL! Specific example includes company rescheduling by text after after a scheduled service time lapsed. I made myself available for the two hour window during a work day as requested. After the two hour window passed, I received a text message from Russels rescheduling the appointment to the next day with a two hour block in which they did not ask if I would be available.

The company does not have supervisors available to talk to. The company does not offer a way to contact their scheduling team. The company has very little to offer in regards to communication and the staff is poorly trained in regard to customer service.

I called them to come out and give me an estimate to install a mini Dash split unit in my finished room over the garage. I know from doing the research that the unit cost about $1500. They wanted to charge me $5000-$5500, depending on the quality of the unit. I know it only takes a day or a day and a half to install that unit, so I can't imagine what they're getting paid per hour.

We were driving down 64 west on 14th of May 2019 at 3:05 pm when a Russell's truck driver license plate TM6515 cut across 2 lanes of traffic without even looking and almost hit us. We had to swerve and break to avoid a collision we honked at him to get his attention so he wouldn't hit us and he starts pointing and yelling at us. I'm pretty sure if he wants to change lanes he's the one who has to check if it's safe first. This driver is a terrible representation of your company.

Picture this: I'm in the middle of a military move, and my hot water heater malfunctioned leaking water in my downstairs bathroom. Russell's Heating, Cooling, Plumbing and Electric was at my house within hours. They had issues finding my main water valve in my condo development, issues draining my tanking but they didn't fret. They spent 3 hours on my job starting at 4:30 pm. I appreciate Alex and Grant for the elbow grease and true "service with a smile" attitude! Thanks for all you do!

I would like to say, although the initial issues with Russells was a mess, Buddy the owner did the right thing. I appreciate his professionalism and restoring our faith in our choice.

We are very pleased with this company. I must say, the reason why we chose Russells was because I've seen their advertisements and they are a family owned local company. They came and looked at both our A/C units and discovered the reason why we were not getting cool air was because they both were very low on refrigerant. We paid for about 3 lbs worth and at a very reasonable price! We will definitely be calling Russells next time we need it serviced! We like to keep it local.

We have been with Russell's for 4 years. We purchased and installed a generator through them and an oil to gas conversion for our boiler. The boiler has gone out every winter, this is not their fault, it's faulty manufacturing. The one star comes from the horrendous service we received this year. 1. Our heat went out on New Year's Day.

We called for a technician at 8:55pm, it was a standby call. We were told we'd get a call from the technician within 30 minutes, we did not. We called back, and another message was sent to standby technician. Another 30 minutes passed. We called back, only this time it happened right after 10pm and we were told "there are no standby calls after 10pm".

The standby technician blew us off. 2. We decided we need to replace our boiler, since the conversion is not reliable. A salesman comes to our house to assess the entire situation. Offers three new systems that will work for our home. We pick one and schedule it. The installers come and tell us there is not enough space for the unit and they cannot install it.

We have not had heat for weeks, obviously this was devastating news, and incredibly frustrating as we trusted the salesman knew what he was talking about. We were about to spend another $10,000 with Russell's and they don't even care to make sure the unit will work for our home! 3. My husband tries to talk to the service manager and it takes forever to get him to call him back. AND THEN WE FIND OUT, even if the unit was able to be installed we wouldn't have heat for another week because the gas lines would need to be inspected. AGAIN, something the salesman should have mentioned. 4.

My husband calls to cancel our service plan that we have been paying monthly on for years. They tell him he cannot cancel over the phone, it has to be through email. Their website doesn't even list the email address. I call and get their email address and I email them, telling them exactly all the issues as to why are cancelling and all the representative has to say in regards to all this. "GOT IT-BRANDY". All I can say is WOW, we certainly are not a valued customer. Still without heat in the middle of January!

Updating because it has been several months since we had our HVAC system replaced by Russell's and we are still VERY pleased. we had our system updated and replaced last March, and now we are full-blown into Summer and are surprised and happy to find out that our electric bill has reduced by $100 per month from last June/July, which means that this system will easily pay for itself in the next couple of years. Our house is an incredibly comfortable 74 degrees during the day and 71 degrees overnight (we are hot sleepers) and we are saving money every month. Now THAT feels good!