American Air Heating Cooling & Electric

American Air bought out a smaller company we had been using. I have been impressed with everyone I have dealt with, from their sales folks who didn't try to over sell me when my furnace died on the coldest day of the year a couple of years ago, to all of the technicians who have been back to maintenance the units. The most recent Tech (Joel) spent extra time to track down a problem that wouldn't be going on in a two-year-old unit (thankfully still under warranty). His diligence saved us from a bigger problem down the road.

American Air did all of the mechanicals in our home when it was built 7 years ago. We continue to use them for the follow up maintenance needed to keep the systems running properly. They all do a great job but their plumbing expert Shawn stands out. He's friendly, knowledgeable and gets the job done right every time!

I had a tech out to evaluate an isssue I was having with two tankless water heaters on a house that was just purchased. I was not getting any hot water from either tank. The tech arrived at 11:27 found the isssue to be that the control wires were disconnected from the mother board. He plugged the wires in and the issue was solved and he left at 12:10 PM.

My issue is not with the tech, but the pricing policy of the company. I was told that I would be charged a $100 service call for each hot water tank. The tech plugged in the wires to the mother board and I was charged an additional $98. I paid a $298 invoice for 43 minutes of his time. A very costly experience to plug in two wires.

Brandon was my technician, awesome, honest and very professional. He explained to me the problem and how he fixed it, didn't try to sell me any product that I didn't need. I would recommend American Air for all my friends to hire for the AC issues

Back in January I had Tom out to do a furnace cleaning. I was not happy because he was here about minutes and I feel he cut corners. I know for sure my sensor was not cleaned. He said my blower was bad and that he would give me a call for price. He did call and said it would be $900. I checked blower prices on line and the y ran about 100 dollars so I was very suspicious.

I ended up getting a new furnace through Fire and Ice. He talked me into getting a service contract which really only meant that I would get and Air Conditioning check. I had a check up scheduled for today and low and behold Tom was my service person. He did not remove debris from inside the unit. Still leaves and gunk there. He did not clean my coils because he said he needed a hose to clean it.

In all fairness my faucet was not working but he made no attempt to clean it at all. And he asked me about how much my furnace cost me which was not his business. I recommend Fire and Ice for professionalism.

Tom, who was the technician and has been our technician for several years both for furnace and air conditioner. He is a great representative of your company. Definitely a keeper. He is thorough and also very congenial while working on his technical skills. Would recommend him to anyone. Joan Hanners

I've had American Air maintain the HVAC on my house since it was built. They do good work, are great at scheduling and always follow thru on what they promise. Their charges seem to be competitive and they offer additional services like plumbing and electrical if needed. The same repairman, Tom, has done all the work on my system for years. It's great to see a familiar face when dealing with the maintenance of your house

Have you ever felt like you had been bamboozled or hornswoggled? I recently did business with American Air in Grove City. For $119 they said they would check my unit and clean it. When their employee checked the unit he told me it needed coolant and there was an iffy capacitor that he would provide at no charge (wink, wink) He then sat down with me and said that I should purchase the full year tune up and that it would allow me to purchase a maintenance plan that would cover every thing I needed at a discount.

At no time did the gentleman offer an estimate for the repairs. He came back a few days later to add the coolant to the system and replace the capacitor. He was finished in a little over an hour. After he took my card for payment I asked him what he had done for the money I was paying him. He said he added coolant(how much?) and installed the capacitor and he had cleaned the coils.

After he left I partially removed the AC housing and saw that he had only cleaned one of the four sides. I have the photos. I called to complain to the manager and instead my call was returned by the service guy. He returned the next day and did the job properly. I asked him why I had to purchase a package instead of being provided an estimate and he told me that nobody does that anymore, it was old school.

Not true, it says they give free estimates on their website. The man had looked me in the eye and lied to me twice. I'm a senior citizen and I should have known better so shame on me, but I will never do business with American Air again and neither should you. Like everybody else in this world I just want to get what I pay for. What started as an AC tune up, basically cleaning and seeing if any repairs were necessary turned into $874, $99 for the check up, $775 for the service package.

Furnace went out one morning. Called American Air because they installed a new air conditioner a year and a half ago and we were pleased with the job. Service person came same day. He explained what was wrong and gave options for repair and replace. We decided to replace and that was done the next day. The company gave us different options for replacement. Price was reasonable. Installer was on-time and did an excellent job and kept the workspace clean. I recommend American Air to anyone.

ZERO COMMUNICATION IN THIS COMPANY. Inducer motor completely disintegrated on Sunday morning at 6 am, called there 'emergency' service and get a call from a service tech. Described the issues and sent pictures with model and serial numbers. Tech said he would leave a message for the parts company so installation could happen the next Monday at a reasonable time.

Meanwhile with no furnace and only a gas fireplace, the temp in the house dropped to 55 degrees overnight thinking American Air call first thing in the morning to estimate a timeline for the repairs. Never assume anything with this company, I texted the Tech at 8 am and with no response I called American Air to follow-up on the info I gave them Sunday.

Nobody had any idea who I was or what my issue was with the furnace. They said they would dispatch another Tech between 3:30 pm to 7:30 pm to get information on the part numbers needed to repair the furnace. This is completely unacceptable. wait an entire 24 hours MORE to complete an 'Emergency' service call. While I understand parts are limited on the weekend, especially on Sunday, this company displayed NO urgency or willingness to retake the furnace information and solve the problem.

I stopped at West Jefferson Heating and Cooling, gave them the part numbers and they called the parts into will-call at a local wholesaler and I picked it up and installed the new inducer. Willing to pay American Air for parts & labor, even pay after hours fee, and all I get is excuses. I've used this company in the past and will not use this company at my residence or any of the three commercial buildings I own.