Suburban Heating & Cooling

I usually do not write reviews but in this instance I feel I have to. I was having an issue with the heat in my house and the contractor I usually use was having no luck in diagnosing and/or repairing the problem. After three visits and three days- still no heat, I reached out to John at SH&C. Within fifteen minutes of leaving a message he had called back.

We talked about the issue and he was very informative and up front about what they could do. Within an hour the technician was at my house and within two hours the house was heating up. The next morning it was two degrees out and the cold could have done some serious damage due to pipes freezing. John listened and was sympathetic as I pleaded for help with the furnace. John and his technician were professional, informative and got the job done.

Unico, Goodbye tens of thousands of dollars to Unico. We are sorry to find out you are not vested in your product or your customers. Your marketing is horrible and forcing customers to have to research for "certified" installers (who do not even want to install this system) is garbage. It is nearly impossible to find someone and when we do, they make sure to not only tell us "just because this doesn't have ductwork doesn't mean it's less expensive", they then charge $50,000. Unico is losing out on two opportunities, the most important of which is the gain of tens of thousands of dollars. But, if Unico doesn't care, it tells us your system is either faulty or not worth the time and effort. Time to find a regular HVAC system and technician.

Easy process to install ductless mini-splits from start to finish. John came out and gave a very detailed quote and then followed up with a written proposal. The price seemed quite reasonable and they were able to start the project accommodating our schedule and our new WFH lifestyle. A slight scheduling issue delayed the completion, but the final results were well worth it. John forwarded us the materials to submit the paperwork for the Mass Save rebates. Couldn't be happier with the entire crew from Suburban and the work that they performed.

John and his team are great to deal with. We have had them as our oil supplier and heating service for over 27 years. During that time they have installed a new hot water heater, furnace, and recently, a central air condition system. I highly recommend them for all heating and cooling services.

John and his guys are great! My husband and I have been using Suburban Heating and Cooling for all our HVAC needs for years. They are honest, reliable and professional. Recently we noticed condensation on the outside of our oil tank and called Suburban Heating and Cooling right away. John arrived first the thing the following morning to look at it.

As it turns out, our oil tank needed to be replaced. They explained exactly what the job was going to entail and answered any questions we had. They did a great job as usual and the work was done in a timely manner and completed within a day. They always treat our home as if it was their own, leaving the work space clean and free of any mess. They have done a variety of work at our house over the years and we wouldn't use any other company, I would recommend them to anyone for any heating or cooling needs!

John and his team did a great job with the installation of our HVAC systems, both forced air, one conventional, one Unico high velocity. They recently added two Honeywell whole house steam humidifiers to each system. The newly upgraded systems works and looks great. I would highly recommend Suburban Heating and Cooling.

When our 20+ year old condenser leaked out, John sent out a technician who explained the old systems used an older, hard to find, and expensive freon. We went over the options and decided to get a new American Standard condenser and matching air handler (located in the attic). This system uses the newer type freon. Within two days the old system was out and the new A/C system was installed. The new air handler is much quieter when starting and stopping. Very pleased with the quality of work and neatness on the job. I would recommend them.

Suburban installed a high velocity central air system for us over the winter. From the initial estimate to the final installation, John and his team have been very professional and a pleasure to work with. Even with cutting holes in the ceiling of every room in the house, their work was exceptional clean. I recommend them highly.

Suburban Heating and Cooling replaced my old heating system and also added cooling system in Lexington, MA. I was very pleased with their work, cleanliness and on-time work that they performed in our home. They are reliable professionals and I highly recommend them. The system that they recommended and installed works perfectly after one year of operation.

Our heating system uses gas. They encountered existing loose gas pipe fittings and they did not ignore it, they removed all loose pipes and replaced with new pipes and fittings. They are safety conscious. Again, I highly recommend them.