Silco Plumbing, Heating & Drain Cleaning

On Easter Sunday, the blower motor on the air handling unit stopped working. We called the next morning, and they were able to figure out the part was under warranty. Repair was completed today 5/10/22 by Joey. Fast, efficient service, site was left clean. It's why we've been Silco customers for years, and happily recommend them. Everyone in the office is awesome to deal with!

We had Silco install a new furnace and AC in 2016, and it was the worst decision I have ever made as a homeowner. The installation itself had numerous problems, including an intermittent electrical connection that kept the AC from working. Turned out their tech had stripped the insulation improperly, cutting the actual copper wire. They also had to recharge the AC twice, right after installing it, before they figured out it had been a faulty unit from the start - but the owner still charged me $400 for the work, despite the inconvenience of several service calls and the fact that we had no AC for the whole summer. Now, in 2020, I find out that they should have installed a holder for the filter instead of us having to jam them inside the actual furnace case, which the manufacturer specifically recommends against, AND that they should have put the furnace up on blocks to keep it from rusting, which it is starting to do. They just don't have a clue what they are doing. And they leave their empty soda cans behind for you to clean up. Stay away from this crew of incompetents.

Silco is always professional and courteous. They always offer great advice and explain every available option. I've used them for many years and consistently have a great experience with thier people. Services: Shower repair, Faucet repair

Phil is equally competent and professional in his role as a contractor / plumber for Silco. He deftly took care of our toilet bowl issues and I can highly recommend his services to you here. And while I have this opportunity, I'd like to give a shout out to the owner JERRY for his professionalism and for excellent customer service!

They did an average job. Are they overpriced? Possibly. New to the Danvers area, we hire based on their "40 years of service to Danvers". In the end we paid them for their work but all we received was a statement of their estimate. I broke my own rule, learned from 30 years of building m, anagement. NEVER HIRE A CONTRACTOR WHO WON'T PROVIDE A BILL THAT SHOWS A BREAKDOWN ON WHAT THEY ARE CHARGING YOU FOR PARTS/SUPPLIES, LABOR, AND TRAVEL TIME (if any)

I called the Silco emergency line to address a leak in my guest shower and I got a call back within 20 minutes. After speaking with Phillip he was at my house within an hour. I'm extremely pleased with every aspect of their work and can't recommend them enough. Phillip explained every step and detailed the cost. Thank you so much! Services: Faucet installation, Plumbing leak detection, Faucet repair

Last used in May of last year and had no problem As a pre-existing customer who paid his bill immediately am irked at how treated this time. I needed a plumber with a helper to disconnect and re-connect my gas stove as having a floor installation Called timeley and set dates and time and coordinated with floor installer. The day before the service was required received a call that could not do the job. as did not have the help. Gave no recommendations or referrals to another plumbing service to help rectify the problem and called late morning to advise This is not a good business practice Would never recommend them as reliable \ I had to call several companies and Heretage Plumbing came through Silco lost over a $1000.00 on this call alone and future calls by me if could put 0 stars would

We hired Silco to order and install three very complicated toilets in our new home. Harry arrived on time every day and demonstrated thorough knowledge in not only plumbing, but many other subjects related to home maintenance. He got the work done quickly and with minimal disruption, and we ended up with much nicer toilets than we had previously expected at a lower cost than was anticipated. Great local company!

In these Covid-19 times it is nice to know there are still reliable companies around. I discovered my water heater was leaking and called SILCO as I have used them before several times, and within an hour of my call, Joe from Silco was at my door. He verified the water heater was history, emptied the tank and then quoted me a price and went off to purchase a comparable unit for me.

Within half-hour he was hauling it into my cellar and within a few hours the tank was installed and hot water was back. Silco tends to be a little more expensive for some things, but they are dependable if you need work done right away. The only issue, which I discovered while cleaning up after Joe had left, was the new hot water heater has a dent in it on the lower right side.

I don't know if this was done as he was moving it into place as the space is tight, but I wish he had told me about it if he was aware of it. It does not seem to affect the operation of the unit, but for the price I paid for a new water heater and installation, an adjustment of some kind would have been a kind gesture. I probably should have checked it more thoroughly before he left, but with social distancing, and trying to let him get the work done without much banter, I did not discover it until he was gone.

I would still use Silco again, but I will check the finished work more carefully next time. I still think Joe is top-notch, but I just wish he had told me about the dent if he indeed knew about it.

My interactions with Silco have been nothing but positive. From scheduling to the job itself, their work is friendly, professional, and thorough. Most recently, Ronnie replaced rotted piping under a sink, and I couldn't be happier with the whole experience. Would recommend Silco to anyone.

Bobby was awesome.came out as soon as we called, and took care of what we needed! Very efficient, friendly, and knowledgeable.we will definitely call and ask for Bobby the next time we have a need!

Wilco plumbing is bait and switch operation stay away. I called them Saturday for a noisy recirculator pump and told them no emergency They came Tuesday and said $150 up front. Ok I will agree as long as it comes off cost of pump. Guy goes out to get a hose comes back and says now it is $350 and if we change the pump it is $950 extra. I said goodbye to Wilco and so should you.

The cold spell was too much for our 20-year old furnace and it failed last night, the beginning of a long holiday weekend. As our house's temperature hit 38 degrees and going down, I called Silco around 7 this morning and the repairman was here by 9. In 20 minutes he diagnosed several problems and got the furnace back to a functional state (we will need a new furnace soon, though).

So our pipes didn't freeze, and we got done in time to do our Saturday activities. Furthermore, even though this is an extremely busy time where they're dealing with emergencies, the repairman took the time explain what was wrong, lay out our options, and give me some important advice (leave plenty of space around the furnace and water heater, don't buy cheap thermostats at discount chains). We've used Silco for plumbing too.

Fool me once, shame on you. Fool me twice. We've used Silco a few times in the past with average (yet expensive) results. Recently we had two faucets fail on the same day. Kitchen and bathroom taps both broke and I wasn't getting any cold water from either. Not exactly an emergency situation, but it did need fixing. Joe arrived and gave me what I thought was a very high estimate, but it was within reason so I authorized the work.

I asked for a brushed chrome finish faucet in the bathroom and he stated that they cost $200 more than a plain chrome finish. Since then, I've researched faucet pricing on my own and the difference is about $40 to $50, tops. He told me he would arrive the following week on a Tuesday at 1:00 p.m. At 2:00, he still hadn't arrived. I called the office and they paged him.

It took him over an hour to call me back. When he did call, the call kept breaking up. Eventually we were disconnected. He called me back a few minutes later, and the call was breaking up again. His first response? "It must be your phone. Mine is fine." Yes, my landline is known to drop calls *insert eyeroll here*. Then he informed me that he was on an emergency call and wouldn't be able to make it, but could be there Friday.

The kicker was when he asked me "So, what exactly is it we were supposed to be doing at your home again?" Hello, I took a day off of work to accommodate you and despite the fact that you were a no call/no show, you want me to take another day off? And you can't remember what the job was? Sorry, not happening. I told him he could come on Saturday.

The call magically disconnected again. He had his apprentice call me back and explain that they would have to get permission from their office to work on a Saturday. I told them that if they couldn't work on Saturday, then they'd have to come at night when I was home or it wasn't going to happen. Authorization to work on Saturday was approved and we had an agreed upon time of 8:00 a.m.

I got a phone call Friday morning at 6:30 a.m. telling me that Joe was going to be sick and they couldn't make it. Could they do the job on Monday? Ummmmmm, no. Long story short, we found another plumber.

I have used Silco off and on for more than five years, fortunately I haven't had to call them too often. When I do call, I invariably receive polite service. The repair person shows up on time, and the job gets done quickly and efficiently. Every person I have used there is friendly, takes whatever time is needed to answer my questions, and seems very invested in representing the company well. What's not to like? Oh yes, and the quotes are always accurate to what they charge me.

As previously stated, I would give 0 stars if possible. I needed an emergent plumber, I spoke to Joe, via phone, on a Saturday, he came to the house, explained the emergency fee and diagnosed the problem. This first part, I was thankful and grateful for. He stated, I could pay the $150 emergency Saturday fee on Monday when he returned at 8 am. Fast forward to Monday at 8 am. Joe was a no show at 8 am.

I called him at 830 and he stated I need to call the office to schedule this appointment. I was extremely confused based on our prior conversation on Saturday when he stated he would be at the house at 8 am (to replace a part). I called the office and spoke to a very nice man who stated he did not know about my appointment but a plumber would be calling me very shortly and he apologized. Joe calls me back states he will be at my house in 45 min or so. Joe arrives at 915 am which would have been ok had I just known about it and not been waiting since 8 am so that I could go to work.

I ask joe if we could compromise on the $150 emergency fee since he was so late.this is where everything goes down hill. To make an extremely long story short. Joe the plumber committed to something he should not have which was an 8 am appointment. Joe, also did not own up to his mistake and ended the morning yelling at me in my own house. I spoke to the owner, Jerry, 2 separate times to try and meet in the middle about this fee. I offered to pay $75 dollars but Jerry was exceptionally unreasonable and rude to me. I would absolutely stay away from this company, unprofessional is an understatement.

I am completely satisfied with the plumbing service provided by Silco, Stoneham, MA. They answer their phones (even on Saturday) to listen to the details of your problem, advise and promptly schedule a service call. Joe P. arrived on time, explained my options and gave me an estimate. The second day he had the help of Rob G. so that the work would be completed as quickly as possible to minimize my inconvenience. They were experienced, concerned, prompt, polite and kept me informed -- they also cleaned up. I would definitely call Silco for any plumbing needs.

Joe and the Silco team are easily the best in North Boston, Andover area. We have been using their service for 7 years. They have fixed major basement flooding, hot water systems, installed all our new kitchen plumbing as well as fixed our outdoor area. They are truly remarkable. Joe goes above and beyond to fond a solution where others would simply say no or charge a huge fee for the hassle. Creative, ON-time, always here when you need them and perfectly priced. Simply the best. I recommend them with my highest approval and gratitude.

Stay away! They don't stand behind their work! Very customer unfriendly! Overcharge as well! Called them for a heating problem and they were in my cellar for four hours! When I asked what took so long he said I tested your AC as well! I never authorized that and the bill was $750!

Would give 0 stars if I could. Simple story: my water heater stopped working, I called them up to try and get a tech to come out. The guy who picks up the phone tells me they'll call me back in 20 minutes, they never call back. Just inexcusably bad service. How could you just not call a prospective customer back? Absolutely terrible. By the other reviews I see on here, maybe they did me a favor by not calling back.

I called Silco for emergency service for my central air conditioning unit. Joe came out to diagnose the problem and determined that a fan was broken. Then I received a quote for $1100 to fix the fan. He also said that the compressor might also not be working and gave me a quote for $8,500 to fix that as well. I didn't feel comfortable at all after receiving these quotes given how exorbitant they were, so I called Silco back and told them not to come back to fix the problem.

Either way, I was out $300 for the emergency service + dianostic service. I then called MacFarlane Energy to come out a few days later to look at the problem. Their technician immediately went to see if the capacity was blown, which it was. He installed a new capacitor and had the problem fixed in 30 minutes. Honest, confident, and really professional.

There was no problem with my fan or condensor at all. I've written a letter to the president of Silco telling him about this situation and to ask for my money back. I'll post additional details if they do actually return my money or not. I hope it is just a training issue, but you should be careful dealing with this company ------------ NOTE: Last week the president of the company, Jerry Silverio, called me personally based on the letter I sent to him.

He said he wanted to personally address the letter and let me know that I was refunded the money immediately. He also said that none of his staff work on commission, so there should be no conflict of interest there. He couldn't explain what happened, but did say that Joe has been a reliable employee.

I have to agree with the other reviews! Expensive to say the LEAST! mY husband found them and we were charge 365 for a 15 minute job and a part that cost 10 dollars! The AC need a capictor! I would never use them again!

It would be ZERO if yelp allowed that option. Needed a plumber at the last minute and couldn't find one closer. The work was shoddy and they royally screwed us on the price. NEVER CALL THEM!

Outrageously expensive. I hired Silco to install a vanity and faucet for me. I supplied both the faucet and the vanity. They charged me $754 for three hours of labor plus travel time - an avg. of $215/hr if you factor in 1/2 hr for travel time and $250/hr if you don't! One of those hours was spent by the plumber going to the plumbing supply house to purchase a tool because it was not on his truck. I paid him but will never hire him again.