Pierce Refrigeration

I use Pierce Refrigeration to service my central air system on a regular basis. Technician very knowledgeable and always arrives on time. Staff is very friendly and courteous. Highly recommend this company. Service: HVAC system maintenance

We called for service on our central air conditioner. Tech find out the Thermostat is not working. Installed new thermostat and charged for $540.84. Stay away from this company. Service: Repair AC

Critical: Professionalism My a/c was not functioning, assumed it need to be replaced because of age, so I called Pierce and left message asking them to take a look at it and letting them I was ready to replace the entire system. Never received a call back.

We called for service on our central air conditioner. We knew the fan motor was broken, they said a tech would need to check it out. They sent an inexperienced technician who spent 15 mins fiddling with it talking to someone back at the shop. My husband was listening. We had already had a local guy look at it, but he said he couldn't do the job now, and to call someone else, so we called Pierce.

When we told the tech about the motor which he should have known because I stated the problem when I called, he said, "Okay, I'll just have them order the part for you then." I asked him to call me with a quote. After three plus days of never hearing back, we called another company. We were not impressed with what we had experienced. A week later, we received a bill from Pierce for $236 for two hours work.

The tech was here for no more than 15 minutes, and didn't fix anything or even call back with a quote for the part. Never heard anything from the tech or company again until I got the bill for doing nothing. Cannot recommend this company. The owner did respond and offered to credit my account for the $236. I appreciated that.

Was recommended this company for central air service from an online group in East Bridgewater. Called and scheduled an appointment for the following week. No call, no show to the appointment. Now a week after the appointment was scheduled, and I still have not been contacted at all. I guess customers are expendable to Pierce. Had another company come out with no issues. UPDATE Was contacted by Ron who is one of the owners after posting this review.

He apologized several times, told me that I got lost in the mix somewhere, and said that is absolutely not how they do buisiness. Definitely seemed to be a very genuine phone call, and I appreciate it very much. Says a lot about a company when an owner makes the effort to correct a mistake.

I love Pierce Refrigeration. The staff is always very helpful, and very responsive. do not hesitate to call them for any of your heating and air conditioning needs.

Steve called and offered a full refund which I received today. I appreciate the gesture.

New update: March 16. Had a problem obtaining the required documentation for "Mass Save" to receive the $550 rebate I am entitled to. The above matter was resolved this morning by Ron, the owner. He emailed me the documents and then followed up with a phone call. Ron is a gentleman and shows sincere concern for his customers. Incidentally, i am very happy with the Carrier HVAC products i purchased from Pierce. (See original review dated 1/26/16) Good Luck!

Much more expensive than all other bids. On top of that, the guy who came out was unprofessional and rude, cutting off my neighbor as he drove away. Many other HVAC places to choose from around Bridgewater.

I can't even get them to quote the job. It has been over a month and they keep having excuses. I give up on them. Can not beleive it would take that long. Fine, you don't get my money.

I recently had them quote me a home central A/C system, they came in $2k more than the next lowest bid. I don't have any experience with them directly.