WHO you choose to install your new heating and cooling system or supply you with fuel is the most important decision you can make. Our dependable products and smart services add an unmatched level of safety to your home while taking away the hassles. We provide installation and service for all makes and models of furnaces, boilers, air conditioners, heat pumps, humidifiers, air cleaners and other heating and cooling products. A full service provider for propane, home heating oil and commercial fuels we offer price protection, automatic fill and budget plans.
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Services
E. M. Sergeant products and services will represent the finest in quality and value; they will improve life for our customers while respecting the earth's resources. We will provide a hassle free experience, fulfill our promises with well trained and experienced employees and follow-through with all the details until the job is complete.
Save labor and reduce environmental risk by having us fuel your equipment at your office or on your jobsite. We'll work around your schedule. We have heaters, hoses, regulators, tanks and everything else you might need for your temp heat job. If you are running a fleet of vehicles or have excavation or construction equipment on a jobsite, take advantage of our Tank Loaner Program.
We provide everything you need for safe and efficient home heating - from simple and reliable propane programs and delivery, to heating and cooling repair, maintenance and installation. Simplify ordering and payment with our Mobile App or Account Portal. Pre-pay for your propane now for the best possible price and we will deliver it to you during the upcoming heating season. Our Price Cap guarantees that your price for propane will never be more than the cap price, but could be less if the market price is less.
We make every effort to deliver the fuel you need when you need it and have emergency delivery options available. We offer auto delivery, remote tank monitors and flexible payment options including budget programs. Our minimum delivery without a delivery charge is 125 gallons. Call us 24/7 at (269) 343-1363 or (800) 530-1363 if you are out of oil and need an emergency fill.
Reviews (10)
Nancy Looper
Dec 31, 2021
Professional, Knowledgeable, Kind! It is my utmost pleasure to give my highest recommendation to E.M. Sergeant for the OUTSTANDING customer service they gave me during a very difficult time. If you use their business, you will get a team of consummate professionals who are professional, knowledgeable, and kind. My furnace stopped working completely. Ed came out and diagnosed a cracked heat exchanger.
He explained that I would need a new furnace (mine was very old), and told me about the carbon monoxide risk that resulted. He wasn't prepared to deal with my tears since I wasn't expecting such bad news right before the holidays. Ed was so compassionate and professional, and kept me focused on the best options I had for a replacement. He gave me Heating 101 lessons so that I could make a sound decision on the best option for a new furnace.
He also gave me a pep talk that I was human and I didn't need to be embarrassed about the tears. Less than an hour later, Sean stopped by my house to further discuss my options. He gave me several different options and quotes to determine which furnace would be best for me. His correspondence was ultra professional! After getting a few more quotes from other heating companies, it was clear that E. M. Sergeant was my best option.
Once I made my decision, Sean sent me the paperwork online to streamline the process and make it quick and easy for my busy teaching schedule. He also mentioned that he would fill out the paperwork for me to get a Consumers rebate for purchasing such an efficient system. The VERY next day, the well seasoned veteran, Bill, installed my new furnace flawlessly.
He installed a brand new stage 2 Carrier and a humidifier! I coudn't even tell that he was in my house, because nothing was disturbed. The system was systematically and efficiently installed without issues. They were done before I got home from work. Bill left me a neat pile of the manuals on my counter. He let me know that if I had ANY questions, that he would be available to answer them.
There is no doubt that I made the best choice for a heating company. These gentlemen treated me like family. Eventually, I will need a new air conditioning system and I already know that E.M. Sergeant will get my business. I feel safe and secure now that they have installed my new furnace. I am forever grateful for their professional, knowledgeable, and kind service when I was very overwhelmed. Sincerely, Nancy Looper Grateful customer!
He explained that I would need a new furnace (mine was very old), and told me about the carbon monoxide risk that resulted. He wasn't prepared to deal with my tears since I wasn't expecting such bad news right before the holidays. Ed was so compassionate and professional, and kept me focused on the best options I had for a replacement. He gave me Heating 101 lessons so that I could make a sound decision on the best option for a new furnace.
He also gave me a pep talk that I was human and I didn't need to be embarrassed about the tears. Less than an hour later, Sean stopped by my house to further discuss my options. He gave me several different options and quotes to determine which furnace would be best for me. His correspondence was ultra professional! After getting a few more quotes from other heating companies, it was clear that E. M. Sergeant was my best option.
Once I made my decision, Sean sent me the paperwork online to streamline the process and make it quick and easy for my busy teaching schedule. He also mentioned that he would fill out the paperwork for me to get a Consumers rebate for purchasing such an efficient system. The VERY next day, the well seasoned veteran, Bill, installed my new furnace flawlessly.
He installed a brand new stage 2 Carrier and a humidifier! I coudn't even tell that he was in my house, because nothing was disturbed. The system was systematically and efficiently installed without issues. They were done before I got home from work. Bill left me a neat pile of the manuals on my counter. He let me know that if I had ANY questions, that he would be available to answer them.
There is no doubt that I made the best choice for a heating company. These gentlemen treated me like family. Eventually, I will need a new air conditioning system and I already know that E.M. Sergeant will get my business. I feel safe and secure now that they have installed my new furnace. I am forever grateful for their professional, knowledgeable, and kind service when I was very overwhelmed. Sincerely, Nancy Looper Grateful customer!
Simona Vaughn
Dec 22, 2021
Sean and Gene are awesome people to work with, anytime I call they were able to get our clients in of Milestone Senior Service, fast turn around time for service. All work complete and the clients were happy to have their furnace working again or a new one. Services: Heating system repair, Heating system installation
Sharon Wehling
Dec 07, 2021
Excellent service. My furnace went out, another company said it would take 3 weeks to get heat. E.M. Sergeant came out and the next day they drove to Grand Rapids to get me a furnace which they installed the following day just before Thanksgiving. Can't thank them enough for this awesome service. Service: Heating system installation
Marissa Renshaw
Oct 07, 2021
So I am trying to have my furnace repaired which the part that needs to be replaced is under warranty the technician failed to mention that the manufacturer will give me a credit on labor and told me that it would cost $900 to pay someone to replace the part take it as you will wear that credit that would have gone to me would go but failed to mention when I called to get a quote that I would be receiving a credit on labor.
Not only that I informed him that I had already called a couple places and the part I need was far out for being able to receive it and he wanted to assume that it would also be the case for him I had to push him to give him the serial and model number for him to call to check on it. I can't speak for all of their technicians but buyer beware at least one of their technicians pull this type of s***.
Not only that I informed him that I had already called a couple places and the part I need was far out for being able to receive it and he wanted to assume that it would also be the case for him I had to push him to give him the serial and model number for him to call to check on it. I can't speak for all of their technicians but buyer beware at least one of their technicians pull this type of s***.
Tom Lawson
Jun 14, 2021
Sergeant's replaced an old furnace with a new Carrier furnace almost immediately after calling them. Their technicians who did the work were efficient, friendly, helpful and fast. We cannot praise them highly enough! Jon Turner was a pleasure to meet and handled the sale, contract and so forth superbly. I recommend the company highly and unreservedly!
Joe Greene
Apr 11, 2021
For the service side of this company, your technicians are great. This service side of this company was very prompt and helpful in getting my dad's furnace going. This review is for the fill and refill side of this company. Very unprofessional. Does not care about the customer only about protect their own --. If you have the privilege of talking to the supervisor, you might want to walk outside and talk to a tree.
You will get better results and a much more customer friendly conversation. Update: The owner(Peter) reached out to me today and we had a good conversation. I am able to upgrade this review in hopes that he has the coaching moments that we discussed.
You will get better results and a much more customer friendly conversation. Update: The owner(Peter) reached out to me today and we had a good conversation. I am able to upgrade this review in hopes that he has the coaching moments that we discussed.
Tami Mason
Apr 07, 2021
They went above and beyond to replace our air conditioner.extremely helpful-kind and very professional staff! The installers (Junior and Bill) were also very cautious of keeping the areas they worked in clean! Explained everything thoroughly and told us to call anytime, if we had any further questions and/or concerns.very nice guys! Would HIGHLY recommend this company.
Lynda Cerutti
Mar 24, 2020
Everything was perfect - from the first visit for the quote to the installation to a follow up visit. The salesperson, Jon, was very knowledgeable and thorough. The installation for a furnace and air conditioner was painless and easy. Highly recommend Sergeant, they are very responsive and customer oriented. I couldn't be happier!
Home Owner
Feb 04, 2020
I would strongly recommend this company. They replaced both my 20 yr. old heating and cooling system earlier this year. From the time of getting quotes all the way to installation, the company was very professional and thorough in their work. Very good communication all the way through and systems are running great. I would definitely go with them again, if I have to. Thanks EM Sergeant.
Marcie Johnson
Jan 13, 2020
Our 35 year old HVAC system was long overdue for replacement. Sergeant's gave a great price for a complete high efficiency system and had the job completed way quicker than expected! Couldn't be happier and highly recommend them. From the initial phone call, sales, even the crew that did the job, two thumbs up all around!
