True Service

I woke up this morning to a warm bedroom. It was before 7, thermostat, the a/c was out. It is Saturday and is going to get to 92 degrees, real feel 103. I have used True Service for years. They have always been reliable and fair. I left a message on their after hours voicemail before 645 am. Got a returned call within 30 minutes. They put us on a technician's schedule. Said they were busy might be late afternoon. Riggs called and told me he was on his way and arrived around noon.

He discovered a mouse had shorted out our capacitor. He fixed it in less than an hour. So happy that I don't have to sleep in an 85 degree house tonight. Great service, has been for years and continues to be top notch.

We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air was working. Less than a month later the ac is out again.seems to be the same problem? Maybe. Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here.but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward.except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

I have used this family owned business for 17 years and they are so honest, will try hard to work you in, solved many problems over the years including putting in a dehumidifier for crawlspace and a new ac unit upstairs. I have been at whitts end many times and they have helped me through all of it. So honest and such quality! Services: HVAC system maintenance, Installation, Thermostat repair, Repair HVAC, A/C system maintenance, Install AC

I live in a rental home and one of your technicians (the back of his shirt said Bryant) was sent to take a look at our unit. There was no air flow at all. Though he was unable to completely fix the issue because he needed authorization from the rental company, he was able to get the AC part of the system running! My review, however, has little to do with his service but more to do with his amazing attitude.

He was extremely kind and understanding. His kindness was so notable, that I felt the need to write this. He listened to me and never once made me feel like just another customer. He was kind to my children and was patient with me while I wrangled then. He probably didn't know it, but he made a stressful situation less stressful. For that, I thank you all and will definitely recommend should anyone need your services.

Was referred to them by a friend who has been using True Service for a while now for a rather emergency based question. We moved into a new construction home and our AC unit has had a number of major issues with it. When we couldn't get the warranty holder or the builder to assist, I called Matt and he helped me find a temporary work around until the warranty holder and builder decided to finally assist us.

Even had Matt come out for a system check just to have a second set of eyes on everything. We were originally going to use one of the other larger companies for future HVAC maintenance, but are going to go with True Service instead once our warranty is up based on the personal style of service.

True Service Corp installed our system in 2012 and continues to add value with updates about seasonal inspections, and friendly, personalized service. Steve and Matt have each helped me and will be my first call for anything HVAC-related. I cannot highly recommend this company enough and I wish I could give 10 stars! Thanks guys.

We've had Matt come out a couple of times now and been very pleased with his work. He is knowledgeable, efficient and very friendly. At Thanksgiving he took time away from his family to come fix our downstairs HVAC system because it was completely out - he had us back up & running in no time, and we haven't had any further problems.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and even on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit.

As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

This company does a fabulous job when it comes to heating and air. I can call Matt anytime and he or a tech is out same day - and the service is performed quickly and professionally. They have serviced my HVAC units for years and put in a new system last year (old one 20+ years old). Best price, best service, and I started using them based on great recommendations from MY friends! I HIGHLY recommend True Service!

Great service! We have been using True Service for years. They are always courteous and prompt. Competitively priced and thorough, we appreciate the excellent customer service!