Shackelford Heating

My AC went out the second hot day of the year. Just a simple fan capacitor replacement, but every HVAC place is obviously slammed with jobs. Shackelford was able to come out the same day we called, friendly service, no emergency rate. Service: A/C system maintenance

Shackelford Heating and Cooling have always treated me well when they have performed services for me. I've had both my a/c unit and furnace replaced in the past and have been very happy with both the products and the service from the company. Today (Friday, 5/13/22) my a/c unit blew a capacitor at the end of the business day. I called a few minutes before closing just to get on the schedule, and just wanted to let them know what was going on.

After talking with Holly and getting on the schedule for the upcoming Monday (weekend gets in the way of service), I got a call back from Mike saying that he was driving through town and would stop by on his way to check out what was happening. He did not need to do that, but I am very grateful. The repair ended up being a very easy fix for him and we spent more time catching up and waiting for the a/c unit to cycle on than it took for him to perform the repair.

I always appreciate the great service I get from Shackelford Heating and Cooling and really enjoy working with them. Going the extra mile does not go unnoticed. Highly recommend!

OMG, on a day when no one would call me back they squeezed us in and fixed the AC on a day when it was 93 outside. Amazing service! Quick, easy, painless! Thank you so much! Service: A/C system repair

They showed up almost immediately on the same day, were able to immediately diagnose the issue, and came back with the new part to be installed within an hour or two. Customer service from the office and the technicians was excellent. I'm stunned with what they were able to accomplish within just a few hours.

These guys are top notch. Our furnace went out after hours while I was out of town. The owner came over late at night to try and fix it, left heaters for my wife and 4-month-old, and came back at 7 am the next day with a new furnace. Appreciate the folks that work here, they were there when we needed them most. Services: Heating system maintenance, Installation

Woke up on a Saturday and my furnace was out. I knew the part that I needed to fix it but all the dealers in town were closed over the weekend. Figured I'd give it a shot and fill out the online form for Shackelford. They called my very shortly after, let me know they had the part in that I needed and let me come pick it up so that I wouldn't have to go the weekend without heat in the winter. I'll 1,000% be coming back to this business whenever I need a furnace or a/c replacement in the future!

Only conducted a walkthrough with Mike, the owner, so far - but the process for scheduling was smooth and I'd be happy to work with Shackleford if it ends up making sense. I do appreciate that they will let you sub out certain aspects yourself or complete to their spec to save some money. Mostly though, just a breath of fresh air to work with a genuinely nice person who cares about the customer and the environment and understands the entire carbon cycle.

That was a surprising breath of fresh air. The housing and home renovation market is so insane right now that these folks can wag you around if they want to and I've seen my share of it during the simple prospect of getting new HVAC. I will update this review if work actually proceeds, but felt it was important to call out the great service! Oh yeah - and 5 stars for not trying to itemize $275 for a new condensate pump (eyeroll).

Our initial appointment was with the owner, and he explained all of our options for a new furnace and gave us his best recommendations without pushing for added items and services. Mike and Hunter, the install team, were very friendly and professional and did a great job installing our new furnace. They explained everything we needed to know about the new furnace and thermostat, cleaned up after themselves, and were patient and kind to our kids. We highly recommend Shakelford!

Had Shackelford H&C replace 20+ year old heating and A/C and added a whole house humidifier. Very satisfied with the result, would recommend their team be looked at if your thinking about upgrading your home. Services: Install thermostat, Install AC, Heating system installation

It was time to replace our 18-year old furnace, AC, and thermostat, so we decided on Shackelford, based on good reviews from neighbors and friends. We also liked the idea of dealing with a small local company. We received our estimate quickly, with a fair price; the replacement was done efficiently, with three techs finishing it up in about half a day, all wearing face masks and observing appropriate social distancing; and most important, they were very tolerant of our loud obnoxious dog. Jim, the lead tech, did a great job helping me set up the new thermostat and teaching me how to use it.

When a glitch developed with the outside temperature sensor about a week after installation, Jim was back within a few hours of my call. He checked the wiring and replaced the faulty sensor in no time, again being very tolerant of the obnoxious dog. I am happy to recommend them for heating and air conditioning needs.