All Time Service

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value On google it says that they do air ducts cleaning so I call them to get my aur duct clean yet the guy answering the phone said they don't do it. Ok so If you don't do it then don't write inaccurate services that you claim you do.

Total Scam, I requested service on my heating unit, and they came out and gave me a costed on repairing the problem. We agree for a cost of $700.00 and I was told by Kamal Jain that I would need to pay $350.00 so he can order the part. I paid him and two days later they came out to install the part, but it was the wrong part, and two days later they came out again with another part and you want believed this, it was the wrong part again.

The HVAC Man said why do they do this; it happens all the time. Then he said I will not be back again; they can send someone else. I call the shop and talk with Kamal Jain, and he stated that they came not get the correct part, so I ask for my money back and he said that I cannot get a refund because they have been out to my home three times, and it has cost him money.

As of too day I am still trying to get my $350.00 back and every time I call and ask for the owner John, they tell me he is busy and don't have time to talk to me, but he will call me the next day, this has gone on for a week, but still no John. Stay away from this company if you want to get your repairs done. I will be filing a formal complaint with the Virgina Attorney General Office, your Honorable Jason S. Miyares. If you have the same problem with this company, please file your complaint so the Attorney General can stop this scam.

Technician came out to repair lower oven of two built in ovens. the other oven and everything else (timer, clock, etc) was working fine. Immediately said that the control panel needed to be repaired/replaced. Did not even check the heating element or fuse in the lower oven. Said that I needed to give them a deposit of half the price ($450) for the repair parts. Came back two weeks later with a "repaired" control panel. Installed it and nothing worked, not even the top oven which had worked fine. Sent out the control board again, came back three weeks later with a note that it could not be repaired.

So instead of a repaired oven and a bill for repair parts, I now had to buy an entire set of new ovens for $3000. Then, they refused to even refund the deposit for repair parts I did not receive. Totally unprofessional and with no customer satisfaction at all. Will never use them again and do not recommend them to anyone else.

Total scam, they seek cc info, create problems rather than fix issues, then dodge accountability. I don't even know where to begin. We requested service from Metro Service HVAC (https://metroserviceshvac.com/) at the recommendation of a neighbor. The initial consult was great! The staffer was punctual, communicative, and clear about his analysis and recommended fix.

We agreed to a price and felt great about the experience. When the technician showed up, it was a completely different story. His diagnosis was completely different- in fact contradicting the initial assessment- though he could not or would not explain the reason for such wildly different takes. He was rude to the point that I almost cancelled but he was already there and I thought 'maybe ' the first guy got it wrong and this guy was having a terrible day and just taking it out in this interaction.

Long story short- they charged the same price (around $800) estimates for parts and services (even though no parts were required in the 'second assessment') did not address the main issue identified, and now the AC is less efficient and there's a leak in the ceiling next to the HVAC unit. Arguably worse, a month later they m charged me for a random, additional $500. when confronted, they said it was an accident and would refund it.

They refused to answer why my cc number was still on file. It took maybe 6 emails and many more calls to finally get a call back from 'the person. Who handles refunds'.at which time I was told they would get to it whenever they were able and if I was 'that upset' than I should just contest it with my bank as they didn't really care.

I found that remarkable. I did contest it and the charge was removed. Throughout the email, the only response I got was an email promising to refund it (they did not) and asking me to commit that once I received the refund that 'everything was settled to my satisfaction''.something I clearly couldn't do since they not only didn't fix the problem but they caused a new problem, overcharged me, and then randomly charged me again 'by accident' and refused to refund it.

It was only though the multiple calls and the changes on my bank statement that I realized that 'service doctors' is somehow connected to Metro Services LLC and another company called Millie's. I don't know if this is a scam or if they're actually one business but def stay away.

They installed a furnace and air conditioner in the summertime. The thermostat activating the air conditioner worked appropriately. A separate thermostat operating the furnace did not activate the furnace and therefore no heat. When I asked for them to fix the non-functioning new furnace, their response was that will cost you more money.

If you want the fastest yet quality Duct cleaning I would recommend Appliance Service Depot! I have pets and and lots of foot traffic all stains and smells gone instantly. The guys were so friendly and respectful, also very helpful when it comes to what I needed to get the best results. Great service! Services: A/C system maintenance, HVAC duct & vent installation, Repair HVAC, A/C system repair, HVAC duct & vent repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC system maintenance, Install AC

Please do yourself a favor, and try to find another business for your home appliances services, specially be careful for the amount they would charge you for the services they haven't provided. They provided a service to us for $39,b oth parties agreed on. Then in a sudden I saw $180.20 charge on my amex. I called them and asked them to refund the difference, the answer was unacceptable, they said they wouldn't listen to me (Since I disputed the amount) There is no way that you could communicate with this business reps properly. They are unfriendly and dishonest.

Do Not Use this company! (Service Doctors aka All Time Services in Chantilly Va) I called them to repair/service my GE Monogram Refrigerator. They performed the repair/service but in the process they caused extensive scratching to my stainless steel door panel. I refused to pay for the service unless they agreed to replace the panel (a cost of $450).

The manager/owner(?), Kamal Jain, refused to replace the panel that their technician damaged and told me that I would have to pay for the panel ($450 + $250 labor = $700). Totally unbelievable. This company is unethical, unprofessional and irresponsible. This company should be out of business. I wish I could give zero stars.

DO NOT USE THIS COMPANY! A search for GE refrigerator repair led us to Service Doctors in Vienna, Virginia. Our refrigerator was not cooling properly, although the lower freezer was working perfectly. A repairman came very quickly and after a brief assessment assured us that replacement of a part plus a thorough cleaning would restore it to perfect working order--the cost was approximately $2000--far less than replacing the refrigerator.

We received an un-itemized estimate via e-mail. Before agreeing to the service, we researched the part he said needed replacing and found the cost ranged from $89-400 which still did not seem to justify the $2000 repair charge. We then called back and asked for an itemized estimate which we never received! Our skepticism led us to contact an authorized GE repairman who came and assessed the problem.

He was very professional and extremely knowledgeable. He told us the part did NOT need replacing. His remedy was to turn off the refrigerator for 48 hours because the cold air was blocked by ice from reaching the upper refrigerator portion of the unit. The charge for the visit was $100 and after 48 hours, the refrigerator is working perfectly! DO NOT USE THIS COMPANY!

This company is a total fraud. It goes beyond incompetence and borders on criminality. DO NOT USE THEM FOR ANYTHING. Do not even let them in your house.

Terrible Customer Service- Do yourself a favor, contact another company for your service. I booked service a week ago for today (Sat) as my wife and I work during the week. They stated no problem, next Sat. between 10am and 1pm. At 11am today, I get a call that they are too busy and need to reschedule. They wanted to do next week during the week. I told them last time that Saturday was the only day. I used them in 2016 with no problem but they are coming out to fix the same issue I had before. Not sure what has happened but I will use another company.

We had our Carrier system installed 8 years ago with a contract for 10 years parts and labor. After six days of our auxiliary heat not working it is still not fixed. After our call, it took two days for one service call; supposed to be 1000am to 100pm -- he finally came on third day at 5pm; said they needed new part; fourth day still ordering part; fifth day said tech would arrive with the part, he arrived no part; he insisted the system was ok despite 60 degree temp; finally ask a better company to come, other company came in one hour; I called Service Doctor number on sixth day and they claim they are All-Pro Appliances and Service Doctors went bankrupt in 2015. We are using the other better company We plan to pursue legal remedy against so-called Service Doctors. owner refuses to speak with us

WORSE PLACE EVER! my old AC unit was not working they diagnosed that we needed a new unit, so I knew unit was ordered they spend close to 2 months trying to installed and then they send a so call expert "Marvin" Mr. I know it all. All he is been doing is giving us the run around until the warranty expired. Now 2 years later, now they finally believe to find out what is the problem in my unit and because the warranty is expired they would like to to charge. These people should not be in business. They are all bunch a scammer!

I have had a very bad experience so far with these people. It has been a messy 11 days and still I have learnt that i will be waiting 10 more days until they will be able to sort my problem out. My problem is that they have to replace stove knobs. I have been hearing stories of orders being placed then awaiting delivery and then a technician having had a stroke on his way to my place.

The following day the very technician came to my place and said he got the wrong parts. He was trying to repair broken plastic knobs with a screw driver. The good one is that when we asked about one of the burners not working properly he said that that particular one is not for cooking but for warming! These people are not professionals let alone honest.

Service Doctors should not be in business. I called on them because my AC broke down during a hot summer day. They came out right away and all of the sudden, I was told that I needed to buy a new AC unit for $5K. When I initially agreed, I found out an hour later that this would be covered under my home warranty insurance so I called them back right away to cancel the order and they said that they were already 90% complete with the installation of the new unit (1 hr after they came out to diagnose the problem).

The never sent me an agreement, left a product manual or disclosed any warranty information. They charged my credit card even though I specifically told them not to and I never signed any agreement or approval. The unit they installed is not even sized correctly and they didn't even bother to install an air filter! I will NEVER deal with them again.

Sent an installer out who brought his son along, I guess because his son didn't have anywhere else to be. Disappeared at random times with the work not finished. Screwed up the wiring both for the HVAC system and the humidifier. Sent another installer out to fix it, only fixed the HVAC (as in it at least works, but I'm no expert), but the humidifier still doesn't work. Requested yet another installer to fix the humidifier, installer came out and said "it's working fine" despite the fan not blowing and the water not flowing in test mode (Aprilaire 700).

It doesn't turn on at all now regardless of the ambient humidity, but it does a twice per second clicking noise. It's clearly broken, and had worked fine prior to the install. The install of the HVAC system itself looks very sketchy, cut wires everywhere. The outside is mounted off-center on the support as well. Hiring another company to inspect and repair, hopefully will not have to take them to court.

HORRIBLE COMPANY. I had to take them to court to even respond to me. The person to contact is: Amit Jain: ajain@servicedoctors.net. He is the owner.

I normally do not write many reviews but I felt compelled to do so after hiring this company. I received a quote for $39 to get an estimate on a problem with my refrigerator and freezer not keeping a cold enough temperature. The technician arrived and informed me that the control board needed to be replaced and it would cost $435. I was also told to defrost the refrigerator for 24 hours which I did.

I agreed to put $100 down to order the parts and scheduled the appointment for another day. After the technician left I I was informed by a cousin that stopped by that the part should cost no more than $130 so what was the $300 extra for? I attempted to contact the technician and the company but got not answer so I left a message to cancel any following appointments.

I finally got an answer by contacting them on Thumbtack asking why they charged so much for a minor repair and if I could be refunded the deposit minus the $39 service fee. I was informed that since I agreed to the maintenance that they had already ordered the part. I then sent another message asking to have the part delivered and that I would even pay the difference since it should not cost no more that $130.

I never received a response and I really doubt if they ordered the control board. And even if they did they should deliver the part to me or refund the deposit. It has been a couple of weeks since and it appears that the defrost has seemed to solve the issue. The decision is yours but I would stay far away from this company because they overcharge and do not return message.

This company has a F rating on the Better Business Bureau website.http://www.bbb.org/washington-dc-eastern-pa/business-reviews/appliances-small-service-and-repair/service-doctors-in-chantilly-va-201515070

Horrible. Misdiagnosed the problem, wanted to charge more to fix their mistake and refused to refund the services. I'm filing a complaint with the state licensing board. Use at your own risk.

Can't be recommended in any shape or form. I hired them to fix a leaking dishwasher. they showed up quickly the first time, but didn't fix the problem entirely. Second visit they implied we were lying when saying it was still leaking. They were supposed to come back this week but didnt show up twice in a row. Terrible company, don't waste your time or money, go elsewhere.

After installation on new Air Conditioner, never showed up after over 10 reminders. Never go with them!

Service Doctors gave me schedule time over the phone to fix a small drain problem on our Heating System; their professional technician came to my home at right time and repairs my heating system quickly. Thanks Service Doctors Whenever I need and will definitely call you when the next appliance not work.

We must have called every AC "EMERGENCY SERVICE" in Northern Va. Some took hours to call back (1) and other did not call until the next day, but most never called. They consider an emergency service call should be between 9-5 I guess. So why call it 24/7 Emergency Service when it clearly is not - sales that's why. However NOT with Service Doctors - they ARE a true emergency call service, THEY COME WHENEVER. MY CALL: Annandale VA.

Emergency call on a Sat night between 10 - 11 PM. Mark or tech shows up, does a quick diagnosis of my system failure, gets the parts, tools and know how to get the repair done in record time AND ON A SATURDAY NIGHT. he had me up and running in about 15 minutes - yea I know kewl. There were no "extras" to pay for either. We paid for what he said we would and at a wonderful price point.

We were not screwed whatsoever. Were we happy, YES. Will we use them again, OF COURSE. The Service Doctors in NORTHERN VIRGINIA are true professionals. Call the only REAL residential 24/7 HVAC Emergency Service if you need it done now. Thanks!