Houser Heating & Air COND

I reached out to Peachtree Service Experts for a Lenox AC system repair. Steven was dispatched to diagnose issue. I was impressed by Steven's technical expertise and exceptional customer service skills. He provided alternative options and pricing to repair unit that was out of manufacturer warranty. He made the overall experience of dealing with AC system repair seamless. Having worked with other AC contractors, Steven takes pride in his work and raises the bar for the industry. I would recommend Steven & Peachtree Service Experts and look forward to working with the team in the future.

My A/C went out a few days ago when we were seeing 90 degree temps and Peachtree Service Experts was able to come the same day as the outage and assess the issue. They provided excellent service and the cost was below what I would have assumed it would be. They also have a fantastic loyalty program and stand by their work-cannot recommend more! My only knock would be on the person who answers their phones as their customer service was not the best, and the dispatch team who did not provide accurate times or great follow up, but don't let those things turn you away from this company, as the service experts were stellar and the value is unbeatable.

The technician first had attitude before he even got started. He told me there is no leak in my system when there clearly is. I've had other companies come out to simply tell me what the issue is too. Peachtree just doesn't want to fix the unit I bought from them which is broken, under warranty, and just under 5 years old. They rather wait for you to breakdown out of warranty, so they can rip you off and sell you another system.

I bought two systems from these crooks in 2017. This company is filled with crooked people who will rip you off. I spoke with the president of the company when they did the installation years ago, because they messed up so much. Even he was annoyed to deal with a actual customer. I gave them an opportunity to service the system they sold me this week less than 5 years later, and the rude technician did nothing but lie to my face. Peachtree service experts is a overpriced scam of a company that no one should be using.

Tulasi excellent customer service. I recommend this technician any day to my friends and family. Also he's very punctual. I expected him this afternoon. He was knocking on my door at 8:30 in the morning. Great work peach tree hiring this guy

I have used Peachtree Service Experts for over 10 years now, and I highly recommend them. They are prompt, courteous, and professional. My service today was for a start of summer checkup on their twice per year maintenance checkup plan. Stephen Kimani was my service technician, and he was very knowledgeable and helpful explaining what he was doing and describing the issues he found on my aging A/C system. I approved performing the repairs he identified, which he completed in the same visit. Now I feel confident that my system will be prepared for the coming summer months.

My aging AC and electric heat pump was 17 years old and they needed to go. Thomas & Ritchie came the next day and installed everything. Super friendly and very professional. I'm very happy with this service. they explained how to use the new thermostat and showed me all the work in the attic. I definitely recommend this company. No third party either.

Tulasi has been our Service Technician for several years now. He continues to provide excellent service and expertise combined with a professional attitude. He treats our home as if it were his own and it is very much appreciated. He goes above and beyond to provide quality service with a great attitude and personality. When we schedule our maintenance appointments we always ask for him personally and will continue to do so.

We had a problem with our furnace staying lit to keep the house warm. I called them around 9 p.m. to schedule service for the next morning. I spoke to the girl who answered the phone and I made an appointment. They showed up between 8 and 10 a.m. just as I was told the night before. Tom Avery from sales and Preston the technician showed up in two different vehicles but at the same time and met with my girlfriend and I.

They introduced themselves, we discussed the issues we were having, and they went right to work to check it out and give us a diagnosis. We were given a quote on what the cost was going to be with parts and labor and it was explained to us in detail and there was absolutely no pressure. Everything was very easy and they were very polite and professional.

Our furnace is working great now. Based off of this experience, I would highly recommend them. I would have no hesitation in calling them again if I need them in the future. Thanks Preston and Tom.

Amazing customer service! I recently got a whole new HVAC system installed to replace the existing 22 year old system. First, Josh was very helpful in understanding the range of models available, how they worked, and pricing trade offs for the system and memberships. The installers (Lawrence & Tom?) were very friendly and professional while over replacing the system.

I had a strange issue coincide with the install where a breaker was permanently tripped during and after install. Peachtree sent Michel out to check the installed system and some cursory breaker checks. Though he couldn't find any issues with the units, he was very professional and nice. They had a small mix up in scheduling someone to check the work originally but worked very hard to correct it when I called.

I didn't catch the name of the second support agent I talked to but he went above and beyond for me. Reggie at Peachtree later organized an electrician they often worked with the come out and check for the issue. The electrician was able to isolate the short over the weekend but not entirely determine what happened (since the cause wasn't found). It may have been badly timed "just old house things" or unlucky jostling from the install. Either way, I'm very happy with the overall outcome and the steps Peachtree Service Experts took to care for me as a new customer!

I was very pleased with the prompt and courteous service that I received today. Stephen and Winston were exceptional. The level and knowledge of the issue that we were experiencing was handled very efficiently. I would highly recommend Peachtree heating, AC, and plumbing to any and all of my friends. Thanks again Stephen and Winston! Keep up the GREAT WORK! Cynthia Lavergne