Albemarle Heating & Air was founded in March of 1988. The business operated from a one bay garage with five people and two old trucks. The company, with its unique customer focus, grew faster than ever anticipated. Word spread from happy clients who were finally comfortable in their homes and buildings.Today, Albemarle Heating & Air is comprised of over 80 individuals with some of the best training and experience of any company in the country. From the first time you contact our team to when your service is complete, you will learn what our customers already know - we are different.
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From the first time you contact our team you'll start to learn what our customers already know - we are different. Most companies install their heating and cooling systems based on their definition of comfort. The fact is that everyone's definition of comfort is different and the only one that matters in your home is your own.
The heating and cooling industry is growing quickly. As a result, people need more reliable, trustworthy technicians who can service their equipment when something goes wrong. At Albemarle Heating & Air, not only do we provide these services, but also a customer service experience that simply can't be matched anywhere else.
At Albemarle Heating & Air, our mission is to ensure every customer gets the high-quality, professional help they need without breaking the bank. Yes, HVAC equipment can be an investment financially. But it's so much more than that. The proper system can be a massive benefit to the health and comfort of your family. Because of that, we are always looking to make that investment as easy as possible. We have seasonal promotions for special payment plans.
Our passion is to create great experiences for our customers. We do that by "treating every customer in such a way that, when the interaction is over, the customer can't wait to tell someone else how great the experience was." Since we stated in 1989 we've done just that. Our customers have responded by telling their relatives, friends, neighbors and coworkers all about us.
Reviews (27)
Keith Jackson
Jun 14, 2022
Martha Brownfield
May 18, 2022
Excellent AC repair by AHA's Jamie Fisher this morning. We left a message last night and Jamie arrived at 0800 this morning. Very satisfied with the result. I liked that Jamie explained everything as he went along. We have used AHA for years (including installation of a new HVAC system) and recommend them highly. Service: HVAC system repair
Thomas Freshwater
May 17, 2022
Ivan who did our preventative maintenance servicing was outstanding. He was exceptionally professional and courteous. He very quickly diagnosed the work that needed to be completed to ensure our system would operate this summer at peak efficiency. It is a pleasure to deal with an organization like Albemarle Heating & Air and their well trained and very knowledgeable technicians.
Alice McKenna
May 11, 2022
The technician conducted a routine checkup of my HVAC system. He called me before he arrived, early in the four-hour window. He made sure to wear coverings on his feet. Told me what he was doing as he worked on it. He was polite and appropriate and I felt comfortable around him. Not all contractors offer that. Service: HVAC system maintenance
Scott Clothier
Apr 03, 2022
David called ahead and showed up on time. He explained the costs and benefits of enrolling a maintenance plan. As a new homeowner, he was patient as I asked a ton of what I'm sure are dumb questions. His personality was professional and never once did I feel like he was talking down to me for not knowing simple things. It made me feel very comfortable about using AHA for my maintenance and repair needs should they arise. This is the kind of service I expect, and I am hard to please! Will Recommend to others.
Rhonda Beasley
Feb 15, 2022
Daniel Ziehm
Feb 12, 2022
Consandra Crocker
Feb 02, 2022
We needed our heat fixed and didn't know who to go to and be able to trust. I found them quite by accident as I was delivering to them and thought ok, I'll just talk to them real quick. A man came up quickly and talked with me and within 2 days I had an appointment for technician to come to my home. Katie was great! Knew exactly what she was doing and quickly diagnosed the problem.
She was very professional and explained the options of multiple ways to repair our heat unit. But in the meantime, got our emergency heat working so we have some heat! We've decided that when we need our heat/ac serviced we will use Albemarle Heating and Air and request Katie Stanonik to be our technician!
She was very professional and explained the options of multiple ways to repair our heat unit. But in the meantime, got our emergency heat working so we have some heat! We've decided that when we need our heat/ac serviced we will use Albemarle Heating and Air and request Katie Stanonik to be our technician!
Linda Dodd
Jan 17, 2022
Mr. Sanchez showed up on time. Found the problem with the unit caused by a prolonged outage from the storm damage. Once the problem was corrected, he explained the features that were never explained by original installation; ie location of breaker/panel switch and what to do if this problem occurs again. Overall, he was very professional & patient with customers with us regarding the technical issues. We were more than satisfied with his time, manner, effort & patience with us. Very good work.
Christopher Joseph
Dec 07, 2021
Martha Jackson
Nov 21, 2021
Tom Moore
Oct 25, 2021
Charlotte R. Morrill
Sep 28, 2021
Ivan is one of the best company representatives to service my residence in 64 years of my marriage. He was given an almost impossible job - to install new heating and air conditioning covers on old, badly maintained, high ceilings in my refurbished condo. There was absolutely no purchase for the holes in which he needed to place screws in each of eight vents.
One screw on each worked and the other was useless as there was nothing to grip as he worked and worked at the top of very tall ladders. He did them all, trying as best he could, trying several ways to install the covers so they would hold and be presentable. On the last, worst one, he rethought the problem, tried one more time, and made it look properly installed. Then, after working hours, on his own, he continued, stayed, and went back AND REDID THE OTHER SEVEN.
This was NOT a case where he did not know enough to do the job properly in the first place. This was a man so dedicated to his job that he used his expertise to think outside the box and make thing right for your customer no matter how difficult it was or how long it took! He did all of this with efficiency, grace, good humor while explaining the HVAC system, and NEVER showing undue exasperation over the problem.
You should be very proud to have Ivan work for you and I hope you never send anyone else but him to service my home. Thank you. I woke up this morning to beautiful ceilings and a properly cooled house. Bravo to him and to you. Charlotte Morrill
One screw on each worked and the other was useless as there was nothing to grip as he worked and worked at the top of very tall ladders. He did them all, trying as best he could, trying several ways to install the covers so they would hold and be presentable. On the last, worst one, he rethought the problem, tried one more time, and made it look properly installed. Then, after working hours, on his own, he continued, stayed, and went back AND REDID THE OTHER SEVEN.
This was NOT a case where he did not know enough to do the job properly in the first place. This was a man so dedicated to his job that he used his expertise to think outside the box and make thing right for your customer no matter how difficult it was or how long it took! He did all of this with efficiency, grace, good humor while explaining the HVAC system, and NEVER showing undue exasperation over the problem.
You should be very proud to have Ivan work for you and I hope you never send anyone else but him to service my home. Thank you. I woke up this morning to beautiful ceilings and a properly cooled house. Bravo to him and to you. Charlotte Morrill
Edward Coles
Sep 27, 2021
Sharon Baiocco
Sep 18, 2021
We used Albemarle Heating and Air for at least 8 years because their technicians were so prompt, professional, and expert. However, although we had a maintenance contract with them and had a complete new furnace/AC system installed in 2015, we became disgusted with their office. They simply could not get our billing right. We wanted to be billed in two installments, and they sometimes forgot to send us notice that we needed to have our regular maintenance, and sometimes sent us incorrect bills despite our repeated efforts to get them right.
We had been in Florida, where the contractors were more flexible and the scheduler called us spring and fall to set up maintenance. After several years of attempting to get our billing right, we cancelled our contract with them.
We had been in Florida, where the contractors were more flexible and the scheduler called us spring and fall to set up maintenance. After several years of attempting to get our billing right, we cancelled our contract with them.
Damian Bailey
Sep 07, 2021
I was so pleased with our service today! I didn't expect same-day repairs from anyone, not to mention the 1st vendor I called. Everything was wonderful from the communication with the scheduler, to the professionalism and knowledge of Steve that came out. Fair prices for parts and installation - absolutely would use them again. Service: HVAC repair
Bree K.
Jul 29, 2021
Replace the AC/Furnace in my new home. Dan (the sales rep) took measurements and figured out the best combo for my house, instead of offering me a generic oversized unit like the other companies did. I got 3 different quotes and they were very fair. The office staff is friendly - I highly recommend. Services: AC installation, Heating system installation
Ashley Hoffar
Jul 28, 2021
I contacted Albemarle Heating and Air Friday night and received a phone call back first thing Saturday morning. They were able to schedule same day service and arrived on time. Katie was our technician and she was a true professional and very knowledgeable. She had us up and running with a new capacitor and cool air in an hour's time. Thank you so much for your fantastic customer service!
Cors Lawson
Apr 30, 2021
By listening to the client and not get defensive when a client tells them the heat pump is cutting off and on every five to seven minutes and not walking out of a clients house and telling the client to get another company to fix it I did have a problem but they did not listen Michael and Son found the problem and fixed it
Brenda Ellyson
Apr 13, 2021
Allison Colony
Apr 10, 2021
Marta Coble Brunn
Jan 21, 2021
Brenda Wilson
Nov 04, 2020
Matthew Blumberg
Oct 15, 2020
Elizabeth Isley
Oct 14, 2020
Julie A. Swanson
Sep 21, 2020
Over the past 21 years of using Albemarle Heating & Air, I've always been impressed with their technicians and how friendly they and how thorough they seem I wouldn't really know what they are doing, but it's never a quick, hurried, in-and-out visit. So it seems they are taking their time and doing it right and doing all they are supposed to.
Peggy Eppard Albert
Sep 19, 2020
