Robertson Electric

Robertson Electric was able to come on very short notice and fix our HVAC unit quickly just as the weather was getting hot. The serviceman was polite, explained the fix and recommended actions we could take to prevent future problems. Fees were reasonable. We highly recommend this company! Service: HVAC system repair

Prompt professional service! Office informed me technician was on their way early. Scott arrived and quickly diagnosed problem with AC. He gave me repair options and quotes. Performed repair quickly and got system working again. Took time to advise me on the condition of existing system and point out concerns while system was open. Upon my request an appointment was scheduled next day for an estimator to come and take a look at replacing system. Corrine arrived promptly, gathered necessary information and listened carefully to my concerns. Robertson Electric is a trusted business!

We have been customers for over 20 years and have always been impressed by the service, timeliness and over the top customer service! They really do treat you like family! I called them on a Friday afternoon and Sally had a man out to the house in a half hour! Can't thank you all enough! We are committed customers for life!

I wanted the outdoor garden leaky pipe repaired and move the main stop valve in crawl space moved closer to the opening so that it can be easily shut off. They scheduled the appointment promptly and tech came to my house and said he will get this done within 2 days. Since no one called and or came to complete the job, I called Robertson Electrical several days.

Each time I call they keep telling me they will send some one to fix and provide me an estimate. Up to now no one has contacted me and does not look like they are ethical and professional in dealings with customers. In the past I had good experience working with them, but not this time!

I've had an HVAC maintenance contract with Robertson for many years and have had nothing but good experiences. Technicians are reliable, knowledgeable, efficient, and professional. Scheduling is easy. I'm sure we've extended the life of our system through their good care. Service: Heating system maintenance

Robertson performed their twice-a-year system check to ensure our HVAC system was ready for the summer. Austin, the technician who performed the work did a thorough job, even checking the outside unit with a level to ensure that it was in line, cleaned the inside system & changed the filter. I would highly recommend Robertson and Austin for maintenance and repair. They have done an outstanding job for us for the past five years.

Timely quote for work to be performed. Arrived on schedule. Very efficient and neat installers. Operation of unit was thoroughly explained. Clean up restored property to former condition. We are very satisfied with the execution of the project to install a mini-split in our basement. Service: Ductless heating & A/C services

On April 12, 2022 Robertson Electric replaced my heat pump. I sincerely appreciated their prompt, professional and excellent service. Kudos to A. W. Crawford and the technicians Brian Cook and Dylan Crawford for a job well done! It was clear that they were interested in doing the very best for me, the customer.

Outstanding Company & Staff - We have used their services for HVAC, Plumbing and Electrical since 1983. Consistent quality at a reasonable price. In this case, you get what you pay for and then some. Great to have service tech Chris M. in our home today. Our golden retriever loves him. Services: A/C system maintenance, Heating system maintenance

Fast, accurate, professional, very affordable and friendly. Didn't know they'd perform all theses kind of services listed above. Definitely will be my number one company to go to when I need any service. Thank you very much Robertson Electric Service: General repairs

I needed a residential electrical repair which turned out to be a bad outlet. Fitch Electric stood me up even though I had been told the repair tech was on his way to my house next. The second appt was cancelled the afternoon of service with reschedule once again 10+ days out. Robertson Electric fitted me in with an OT visit after the second cancellation. The tech was very knowledgeable and quickly honed in on the problem, which he promptly fixed. I'll only call Robertson in the future.

They guy they sent to my house to perform some electrical work. He was at my house 2 hours. The labor rate I was billed was $177.00 an hour and that was after a coupon. They obviously think highly of themselves to charge this rate. Highway robbery. I only post this because I have no intention on ever using them going forward. I only post this to maybe prevent another family with children to not be taken advance of. Especially around the holidays like we were.

UPDATE - After communicating with the company, they reduced their fee which I appreciate. I have used Robertson Electric since 2006 and they've always done good work; this is the first issue I've ever had. The tech was responsive and communicative and told me the pricing as he went along, and I'm sure did good work, but long and short of it is I paid $453 to install a thermostat. (And didn't know the thermostat replacement would be $250 til he'd already been there) Part of the high fee was because I called ~5:30 and they close at 5.

Since it was going to be a cold night and one of the tenant's kids slept downstairs where the problematic thermostat was, I felt I couldn't wait til the next day to call someone else. I expected to pay more than I would have to pay during the day, but $453 is gauging (and included $15 for fuel. It was not a long drive for the tech to get to the house judging by the timing of our phone calls.)

The plumber arrived within the window of time they told me. He installed a kitchen faucet that we had already purchased. He was pleasant and did a good job. He was at the house exactly an hour. We were stunned by the charge: $250.00. I canceled another appointment we had with Robertson to do electrical work. Update: the company refunded $100.00 of the bill.

I was out of town when I got a call from my room mate that the furnace was working. The technician showed up and found a kill switch on the wall for the furnace (you know how tenants are). Quality of work was 5 stars as the technician did a wonderful job flipping a switch. But to charge me $135 for that seems a little extreme to me. Even for just "showing up"

We had a lightning storm that hit our barn burn it down but it surged all through the house. They were thorough I feel safe now and my own house they did everything from deal with the insurance to getting the paperwork done in Madison County. Excellent company excellent office people what more could you ask for. Thanks again, Cindy Johnson

Kevin was the tech that repaired my ac. He is professional, knowledgeable and a really nice person. Robertson Electric seems to be a great company from all the reviews I read beforehand. They were responsive to my ac emergency, professional and friendly on the phone. I highly recommend this company and Kevin too!

I have edited my review from 2 stars. I was contacted by Robertson Electric within 24 hours of having left my review. They gave prompt response and resolution. Their representative was dispatched in less than 2 hours of our phone conversation. Within about 1 1/2 hours my drain was running freely and I received instruction on proper maintenance for my garbage disposal to prevent another clogged drain as long as possible.

This interaction was far superior to my previous one and I am pleased that they made every effort to rectify the issue. A big Thank you! The reason for my call to this company was a slow draining kitchen sink. It took 2- 3 hours to drain if the sink was only partially filled. I had spent time to determine that the garbage disposal under the sink was working.

The technicians were sent and arrived at the time they were expected. They inspected under the sink and pointed out that the wire connecting the disposal was no longer being held in place and could pose a fire hazard. They continued their inspection and determined the disposal was functioning, drained the disposal and checked the trap for the disposal. Non of these was the issue.

They said the pipe to the wall was a "hard pipe" and they could not get to it to see where another clog might be. The left me with an estimate for the replacement of the garbage disposal and further work to determine where the clog might be. I was given a date 9 days later for their return. Immediately after their inspection the sink no longer drains at all.

I will be replacing a garbage disposal that does function (could have wiring repaired?), and I am unable to use the kitchen sink for 9 days. I am also reluctant to use the dishwasher as well because it uses the same drain and I do not wish to add to the volume of contaminated standing water. when questioned as to why there was a 9 day wait I was first told it was because they needed to get parts and then it was because they are so busy. This was a very unsatisfactory initial encounter with this companies service.

Robertson electric recently finished installing a new HVAC system in our house (and converting us from gas to a heat pump for heat), upgrading the electric service/panel to 200 amps, installing an on-demand hot water heater, and a great deal more. Smaller work included wiring for and installing ceiling fans, rerouting water lines, installing new duct work for a few rooms, etc.

Every aspect of their interaction with us and their work was top-notch. The price quoted for each aspect of this work was fair and reflected all of the work we wanted done and their improvements on our ideas. The front office was great at scheduling and communicating prior to and during all work. All of the various crews were on-time. This much work while living in a house can be intrusive, but Robertson went out of their way to be sure we were inconvenienced as little as possible. I highly recommend Robertson Electric.

The tech arrived on time, and did a very thorough and professional check-up on two separate heat pump units. He was more than willing to share with me tips that are so helpful to a homeowner. I feel like I learned a lot about my systems and heat pumps in general. I was so happy, I will request the same technician to perform the regular service on my other systems in another house.

The person in the office was very polite, helpful and pleasant to deal with, and made my credit card transaction seamless and without a hitch. I am glad that there is a business in my area that can provide such wonderful service.