Dana's Heating

I don't know how much value yet another five-star review will add, but here's my two cents anyway. For today's duct cleaning, I could not have asked for any better. Professional and courteous service, quality work, meticulous attention to detail, and extra care to keep any dust from spreading. I would definitely recommend these guys and willl call upon them for any of my future heating and air conditioning needs.

The service was great. I'm confident in the technical skills of the service person. I gave three stars because they had my 84-year old mother, who lives with mt husband and me, pay for the service before they left. I've been a customer for years. Have always received a bill in the mail and paid it. So why the change? When I asked my mom if she asked them to mail the bill again this year, she said that she did but they said they told her they were no longer doing billing and it was pay on demand for the service.

That's fine and everything - it is a private business and they can certainly make these changes - but no one ever told us that there was a new policy or procedure for them. I was disappointed with the lack of communication in regards to the billing change. But this was not the technicians fault and they were skilled. Just not thrilled with the communication around this change in billing practice.

We recently had Dana's clean our HVAC ducts and have had them inspect and service our furnace the last two years. They are always on time, courteous, and professional. Not always the cheapest, but the level of professionalism and honesty I've experienced is worth it, as it's hard to find that in some service providers/contractors these days. Update: Dana's installed a heat pump and replaced our aged furnace.

The estimator that initially came out was very knowledgeable and offered multiple heating and cooling solutions, taking the time to explain the pros and cons of each. The admin team was helpful and communicated well in scheduling our install work - they even honored a request to do the work early if someone else canceled, and we got our system installed a month earlier!

The install techs were polite and professional and on time. They went above and beyond, fixing an out of scope water heater vent they said was dangerous for carbon monoxide emissions. You can tell they have a passion for their work and want you to have the best possible outcome. In all my experiences with Dana's employees they treat you like a neighbor and they're people I trust in and around my home. Very good value. I refer them to everyone I know in need of the services.

We were very pleased with the technicians visit. Turns out we needed more detailed service, which was explained and we were shown the issues. The technician scheduled an appointment to complete the work needed. Professional, knowledgeable, and friendly. Thank you Dana's (Justin) for providing quality service in our community. Service: Ductless heating & A/C services

I have not yet had the installation work done, plan to follow up after. Having recently dealt with significant communication and quality issues with another company, Dana's has been far and away a better experience. From scheduling an on site visit, working with my own busy schedule, and accommodating where they can to expedite the process. Their communication and customer service has been 100% the whole time. At the time of writing this and having yet to finalize the job, I would recommend them already.

Very reasonable rates, very friendly and helpful employees and excellent warranties! We bought our house about 6 months ago and saw that Dana's had installed the furnace about 9 years before that. We figured since they installed it they'd be the best to service it and we were correct. Well, during the service it was noted that part of the electronic air cleaner had failed.

A quick call to the office and Will, the man servicing our furnace, informed me parts and labor would be covered by their warranty! This strikes me as somewhere I could see any other company 'forgetting' that labor was covered under their warranty but they were honest and did right by us. Cannot recommend them enough!

After calling six different companies I was so grateful to finally get someone KIND and professional on the phone. I didn't catch her name but she was so helpful and was able to get someone out to help a week later (other companies said it would be two months!) the repair man was very thorough and knowledgeable- he took his time to check and diagnose the problem and taught me a-lot about my system along the way. Great company- highly recommend

The technician was courteous and thorough. He completely checked over the system and found no areas needing repair. He explains why the system was operating less efficiently (due to the recent excessively freezing temperatures) and provided additional information and helpful tips to implement during excessive temperature changes. I highly recommend Dana Heating for all of your heating and cooling needs.

Furnace went out in the Middle of the snow storm. Dana's heating got to us as soon as they could. The tech was super. Friendly and knowledgeable. Got right to it and explained everything that needed to be done and did it. Thought it was going to be much worse since the furnace hadn't been serviced in 10 years. Was very affordable and will continue to use this company for regular maintenance.

12 months ago I selected Dana's Heating to remove our old oil furnace and replace it with a new natural gas furnace. Everything has worked wonderfully since. Today Justin came for the one-year service. All looked good with the furnace. He arrived on time and was very safe and professional. We have used Dana's for our heating maintenance for many years; we highly recommend Dana's for your heating and cooling needs.

Fantastic service. On time and professional technicians. Great experience, will absolutely use Dana's again in the future.

We hired Dana's Heating at the recommendation of a friend. We signed up for the two year maintenance program and were very pleased with the service provided. We then had our vents completely cleaned out (they were disgusting with all kinds of spider webs, debris and dust!) and the next day we had them install an air scrubbing system. I was so pleasantly surprised that they had a woman operator (Cheyenne) and she was brilliant. Thanks!

We can't recommend Dana's Heating and Cooling under any circumstances. When we bought our house the HVAC system was under one of their annual inspection deals - ie the previous owners of our house had purchased a package from Dana's to have them send out a technician every year for 3 years to inspect and perform annual maintenance on the HVAC. Well, great.

We had them come out the first year, they did their thing and convinced us to re-up for another 3 years. The second time we had them out, we told the tech that during the previous summer we had noticed a leak on the few occasions that we needed to use the air conditioning. The tech hemmed and hawed and said that he couldn't replicate the problem, but if we saw it happening again to give them a call.

Fast forward a year and we had the same leaking problem but it was a cooler summer so we didn't need the AC and decided to wait for our annual inspection to ask the tech about the problem again. When we set up the inspection appointment we described the problem and said we'd want the tech to address it while he was there. Surprise, surprise - Dana's failed us again.

First the tech said he couldn't figure out anything wrong with the unit, then he gave us a bunch of pushback about how they couldn't fix any actual problems during the annual visit that we'd already paid for. Finally he said that we'd have to set up and pay an extra $175 plus hourly rate plus parts for a separate visit for this problem (huh?), and the guy left. What's the use of paying in advance to have someone come out if they refuse to fix problems while they are there?

We decided not to renew the maintenance contract and then received a series of increasingly aggressive phone calls from their main office pushing us for another $600 for the next 3 years of their useless service. No thanks. Oh, and we had another company come out to look at the problem. It was a cracked overflow pan, one of the easiest issues to diagnose and fix, according to the tech.

We could see the problem ourselves too, as the crack was easily visible from the outside of the unit. How did Dana's miss it on two separate visits? You tell me. In short, stay away from Dana's unless you want to waste your hard earned cash.

I'm thanking God for many people he has put in our lives. One of them is the people who installed the Gas furnace in our house. The Rep Sales Guy who started us on that deserves a lot of the credit. His Name is David Jairl, from Dana's Heating and Cooling, and from the get going he was fantastic. He made sure every step of the contract, installation, etc., was perfectly done.

He was patient and helpful, and answered and came over our house anytime we had questions or concerns throughout the installation process, always with a smile and assuring us that he had it all covered. This was not lip service, he did what he said. He was one of those guys that care for his customers and goes beyond his responsibilities to help and do the best for you, like making sure the Natural Gas company did their job.

The furnace is working exactly the way he said it would, and I indeed recommend him if you are thinking of a furnace. Ask for David. They serve air pump furnaces as well. We are happy campers now. As you can see.

Great customer service received today. They came out a day after I called them. The repair tech (Dave) was great but their prices are ridiculously HIGH! Paid over $800 to replace my furnace blower motor?

When my furnace finally died I called Dana's to come out and look and see and recommend a new propane furnace for our house they did a great job of estimation crawling under the house measuring all the windows and making sure they have the right size furnace for the house and while it took a while for the installation ( yes they're that busy) when they got here they were here on time and did a great job not only with fixing some of the crawl space ducting but also installing a great new furnace. they're very professional and I would highly recommend them

We bought our home this summer and after the cold temps this week, I finally switched the heat on. Except no heat came out. After my neighbor looking at it and telling me what he thought it was, he recommended Dana's to me. I gave them a call and they fit me in within 24 hours. Scott came out and took a look and fixed the problem within 10 minutes.

He was so nice and even gave me some tips on things to do for the unit(like what filters to purchase). No parts were needed so I was just charged the service fee. We will for sure be using them for all our furnace needs going forward.

Had Dana's replace my old oil fired furnace with a natural gas unit. The install crew did a fantastic job. Workmanship is clean and tidy. The installers were friendly and respectful, and the price tag was reasonable. I will be calling them in the future for any hvac needs i may have. Great company overall. Im very pleased.

My husband and I had AC installed by Dana's a couple of months ago. We had a fantastic experience from start to finish. The estimate process was simple and very informative. Chad made sure to answer all of my questions after thoroughly inspecting the home and furnace to ensure we got the appropriate unit. Install day also went very smoothly. The crew arrived right on time and worked very efficiently!

Our home has been very comfortable since having the AC installed, we are very happy with our decision to choose Dana's as our heating & cooling company. Highly recommend them!

Rick from Dana's just left moments earlier. Another excellent service! I'm glad we signed up for their VIP customer program. Our ductless presented symptoms of smell; like fish. Reading online, it could be anything. Including an electrical issue. However, after Rick looked it over, it was condensation on coil, needing a clean. Since they do an annual maintenance on our system, he informed us this symptom should not have occurred so today's service was free of charge.

Our system works great and we are happy customers. It's a pleasure to see such service for our initial HVAC provider, who installed the systems, was never able to step up into this level of service. Thank you Dana's.

We were provided an estimate that was thorough and detailed. Everything was explained in terms we could understand. The install was quick, clean, and they took all the time I needed to understand the AMAZING thermostat. We are beyond thrilled with our heat pump.

Last summer my A/C was blowing warm air and I did all the trouble shooting and couldn't get it to work. I called Dana's because it was hot and we needed it to be fixed with a new born. They came out right away and we're able to fix ASAP. That was great and worth 4-5 stars except I was pressured into purchasing a maintenance package which included them coming back for next years maintenance.

Now here is where all stars get removed for prior okay service. I just left for vacation for a week to Disneyland and when I got back our propane had ran out which meant that due to safety features the pilot lights on water heater and furnace went out automatically. I got propane filled, and the water heater working properly but I couldn't get the furnace working or relit.

Because I had a maintenance package purchased I called to have them come out and do my yearly maintenance and also relight the pilot. The lady tells me they have to come out and charge me another $125 to diagnose the problem. I tell her the problem and that this is a maintenance not a new problem which she continued to act like It could not be waived.

I told her she just lost a customer for the poor service and not listening to what was needed. I went and did more research online and was able to finally get the furnace to come back on. Lesson for Dana's is listen to your customers when they actually know what they need, and don't pinch pennies when there is a lot of competition out there because there is plenty of more services that I will need and now I will be using someone else.

Dana's Heating really stepped up to fix many problems in my 100+ year old home. They connected ducts that were coming apart, calculated adequate heat flow, installed internal dampers to quietly redirect heat to the right places, and installed a state-of-the-art heating system. The effects on the comfort in our house are remarkable. Highly recommend Dana's.

After working with another company forced upon me by my home warranty company, Dana's came out and really saved the day. The previous company sent multiple techs over the course of 3 months and couldn't figure out what was wrong. One tech told me he couldn't get the furnace to turn on for him to run a diagnostic. They replaced the control board multiple times and left my furnace in pieces in the crawl space of my house.

I was at my wit's end and called Dana's. They had someone out in a few days. Their tech had the problem diagnosed almost immediately, and warm, glorious air blowing through my heater vents within a matter of hours. It actually turned out that the first company (*cough Absolutely Fabulous of Gig Harbor cough*) had caused the bulk of the problem when they wired everything backward!

As a bonus, the gal who coordinated my site visit could sense my frustration and was so sweet and empathetic. She gave me good advice in advance of my appointment. The tech that visited called ahead, read the notes on my file, and showed on time. My total cost was $203, tax included, out the door. This included parts, labor, and overtime for the tech who's visit ran until about 6pm. All-in-all, it was a great experience and I will gladly refer Dana's to friends and family (and fellow Yelpers!).

We have purchased a variable heat pump, furnace, vent clean out, under house sealing and insulating ducts and various duct work from this company. They are responsive, professional, honest and helpful. I highly recommend Danas.

We had Dana's out to look at our water heater on Tuesday, thinking we might need an element replaced because the water temperature out of our faucets was half as hot as it should be. The technician told us that it wasn't repairable and that we needed a new water heater installed. He quoted us $1900 for the materials and labor, including a $1400 heater.

Both of these things were red flags for me, as I had spent the morning researching water heater issues and knew that simple problems could be fixed. I had also started looking into the cost of a new water heater, just to be prepared, and knew that most of the models that we would need fall well under $1000. We had a technician come out from another company, yesterday - $300 and 30 minutes later, it's fixed.

He also said that we should expect another 5-10 years out of the heater that we have. Now I'm also questioning the furnace repair they did while they were here, but I'd almost rather not know that we were taken advantage of on that one, too.

I called Dana's to have a cleaning done for $161.00 and I was told I needed a new condenser. Then I received a phone call saying that I needed a whole new inducer assembly. And that while they replace the condenser I would have to pay for a diagnostic so they could see what was going on with the inducer. The estimate was over $800. I called Randy's heating and he came after 6pm and had the issue fixed in about 15 minutes.

I was told by Dana's that I wouldn't be able to close on my house if I didn't get this inducer assembly done. They of course we're in a rush to have me get it fixed by them. Thank goodness I got a second opinion. I would never recommend this company to anyone. I would call Randy's heating for all my heating needs.

Tried to get these clowns to come do a inspection on a Hvac unit on a condo I was purchasing. Unfortunately they were the only company which had any availability on short notice (that should tell you something right there). The number of hoops they expected me to jump through was ridiculous. Wouldn't except payment over the phone, someone had to be on sight to pay them. Need an email form from the seller. Phone calls from the listing agent verifying they could look at the unit. Ridiculous

They called me after seeing my Yelp review. I appreciated that. Sent me A full refund and a nicely worded form letter. I'm not saying I wouldn't use them in the future, but this is a wakeup call to definitely get a second opinion. What would've been up to $11,000 turned out to just be a simple fix by Energy Reclaim for $124. My system still works great.

Call this the day the internet won. When my heater decided to stop working a few months ago, I called Dana's for an estimate. First, the good part - they sent someone out the same day to look at it, and he was able to quickly identify the problem, some burned out fusable links. The technician was was friendly and explained everything he was seeing as I looked over his shoulder (what can I say, I'm a curious guy), and had a likely fix in mind in about 15 or 20 minutes.

Now that he knew what was wrong, he went to create an estimate. And here's where it went south. He spent longer in his van, doing I'm-not-sure-what, than it took him to discover the problem. When he emerged, iPad in hand, he approached me with an estimate for over $600, presented as if it were a done deal, and not as if it represented a major and unexpected expense.

His propensity to explain everything seemed to also vanish, and I had to ask to see the details of the estimate, where I saw that the fusable links had been priced out at $120 for replacement. That's $120 each, mind you - $480 total, just for parts. The rest of the costs were the initial site visit (about $130, I believe) and some other equipment charges.

My gut sank. But I recovered quickly, and said "no thank you." I paid the site visit fee and saw our friendly, expensive technician off in his big van. Then I went online. I matched the part I saw him tinkering with and did some searching around. I found the same part listed at multiple vendors, at prices from $20 to $40 per part. I chose the source that looked most reputable and ordered it, spending less than $100 all told.

I got all four parts, mind you, for less than one part Dana's wanted to charge me for. When the parts arrived, I opened the furnace, carefully removed each of the old parts and replaced it with the new. 15 minutes later (maybe less, but I'm also a generous man), I had a working furnace again. So let's break it down. Friendly and prompt service, check. Knowledgeable technician, check. 600% markup for a very simple fix, check and double check.

Arm yourselves, people. Do not let yourself be ripped off by this outfit. Get a second opinion, or better yet, do some of your own research. As for me, I will never - NEVER - invite Dana's Heating to my home again. No matter how nice you are, I will never choose to be ripped off. Internet, for the win.