Horizon Mechanical

The technicians are always so considerate and knowledgeable! So kind and patient listening to questions and concerns.

Scheduling an appointment with Horizon was easy. The technician showed up on time and was very professional. He quietly went about his work and when finished, he satisfactorily answered all of our questions. We will definitely use Horizon again!

Had a technician come out and diagnose my AC issue. Said bad blower motor for $1700 plus other stuff. Gave a $3700 estimate and itemized list. Didn't seem to add up to me. A blower motor is $150 off the shelf. Called another company. Diagnosed and repaired for $650. Confirmed horizon had misdiagnosed and wanted to charge for made up labor. $3050 difference. Scammers for real!

This winter our heater stopped working in the middle of a deep freeze. Our repair guy couldn't come until Monday so we called Horizon in a pinch. Such a waste of money. All the kid did was give a diagnosis but did nothing to repair and told us we needed a $500 evaluation to know for sure. He acted really nervous when giving his sales pitch to my husband and I.

We were disappointed he didn't get the heating back on with it being about 15 degrees outside. I now know why he was nervous. There was a simple override switch he could have pushed to get the heat on for the night. He knowingly looked at a toddler and pregnant woman and left us in a freezing house for the night. The next day our regular repair man had the heat going in 5 mins! Months later I now know what the Horizon guy did with his time in our utility room.

He labeled every pipe and machine with advertising for Horizon. Hot pink labels with "call Horizon" were everywhere. I don't regularly examine the utility room so it took a while to nice the blatant advertising job. The other day I found yet another sticker on the hot water heater. Don't waste your money paying them to advertise in your own home, and getting them to just up-sale you a problem that doesn't exist without fixing the one that does. I would upload photos but as so mad I cut up all the stickers and labels before posting a review

We have been using Horizon services for many years now. They are a step above anyone else in their customer service and expertise. I would highly recommend them to anyone. Today Erick made his first visit with us and he is extremely knowledgeable and professional and made me aware of a couple of services that I did not previously have an interest in.

The caring attentiveness of every technician has been outstanding. They do their job quickly and efficiently on a dependable regular schedule and I feel we get great value from Horizon in maintaining our home and also in practical knowledge about how to get the most out of our heating and AC units. I know that the training for every technician is very thorough and is ongoing so I have a lot of confidence in everyone they send.

These folks were great. They got me scheduled very quickly, within a day, whereas other companies were saying it would take 2 weeks to come out. The tech was on time & very professional and easy to talk to. He performed diagnostic tests on my furnace blower and AC unit and identified the issues. I chose to do the repair work myself to save on cost, but the tech took the time to answer all my questions and give me tips on how to do the job. He was very informative and very helpful. This company was easy to work with, straight forward, and helpful.

We have used Horizon for at least 4 maintenance/repair visit over the last 3-4 years. Both furnace and AC. In late February, our VERY old furnace went out (the night before a foot + of snow feel on Denver). #1: They were at our door within an hour of our call. We weren't surprise to learn that it was time to say goodbye to our 19 year old furnace. #2: They had their quote specialist at our door with in 30 minutes of making the decision to replace and she offered space heaters for us for the night. #3: Furnace replaced the next day with a great crew of guys---not only were they on time but they came 30 minutes EARLY in a foot of snow and helped shovel our sidewalks and driveway before they worked all day at our house.

Now we are toasty warm! I see some on reviews mention they may cost a bit more--what is your time, peace of mind, EXCELLENT customer service, and warmth worth? Planning on using them for a BIG AC replacement later this spring.

I have used Horizon before we got our Ac unit installed by them a couple years ago. I absolutely love this company, the techs and the very sweet ladies in the office are amazing. Our heater stopped working overnight and woke up to an icebox of a house with small children. They were able fit me in same day for maintenance. We had been told by a previous company that we had to replace the whole unit. Brad with Horizon was able to replace a piece and do maintenance that fixed the issue.

He was very professional, knowledgeable and patient with my 3 month old puppy who kept getting in his way. We plan on replacing the unit eventually but its good to know that our family won't have to suffer the cold winter. We will probably using Horizon again.

Our furnace died Feb. 3, at 7:00pm which the night that we got 15 inches of snow and zero degrees during the night. Horizon had installed this furnace 15 years ago so called them at 10:00pm, got their answering service and decided it wasn't an immediate emergency and could wait until the next morning. Horizon called then and had a repair technician at our home at 10:00am.

Found the problem and decided the repair cost was to much to put into an old furnace so they arranged to have Carolyn, their sales rep, come to the house in a couple of hours. We listened to her presentation and decided on the new furnace that would be best for us. She was able to work our installation in the very next morning. She also let us use 2 electric heaters to help keep our home somewhat warm until they arrived the next morning.

The service techs arrived at 7:30am, put down carpet protection covers, had the old one out and the new one installed by 3:00pm that afternoon. The service was excellent. Horizon was amazing and one of the best in Denver. They are a little more expensive than the local joe but their attention to detail and follow-up is awesome and the little extra cost is well worth it. We love our new Trane furnace. Way to go Horizon!

Keith and Jonathan had looked after my old furnace and a/c for a few years before I had them replace the whole system with hi-efficiently units and added a humidifier and it almost cut my monthly bills in half. It was worth it to keep up the annul maintenance contract that covers Spring and Fall cleaning and tune up, plus they are capable of service/flush my on demand hot water heater and garage door. Always professional, arrive on time or early, and available for emergencies. I would always highly recommend Horizon!

Called Horizon out after our furnace died on us, they were able to diagnose, repair, and get our system back up and running. They even took the time to help us understand and set up a thermostat schedule based on when we are home. Outstanding service and very knowledgeable crew!

I've been glad to be a customer of Horizon since December 2010, when I noticed a leak in my water heater. I've been on their monthly maintenance plan ever since--they proactively contact me twice a year for my AC and heater checks before the summer and winter. The technicians are always pleasant and professional, and they are careful in my home--always putting covers on their shoes each time they are in my home. I also enjoy working with the office team who help me quickly, efficiently, and plesantly.