John Moore Services - Baytown

Have used John Moore Electrical Services several times now. Most recently, removed a blown Whole House Surge Suppressor device & advised on how to pursue a proper warranty claim with the vendor. Each time they have been completely profession & honest about giving advice, even advising what is worth doing, not worth doing, rather than simply running up the bill. I feel I can count on these folks to get the job done right!

I had a bathroom exhaust fan with light installed. I called John Moore and they came out and gave me an estimate. I thought it was kind of pricey, but hired them for peace of mind. I wanted someone that was professional and trust worthy. I love that they sent a picture of the technician before his arrival so I knew exactly who to look for. I was very pleased with the job performed.

We have been using John Moore for 57 years in our family and it's no surprise of the excellent quality today. Ricardo was very thorough and extremely professional. Great Job! Justin and Caleb came the next day to do the work and did an excellent job, very professional and courteous. I would recommend John Moore always; they have been in business this long because of their great reputation and customer satisfaction and recommendations. Thank you!

I've used John Moore's services before and continually go back to them when in need for repairs. This time was for A/C repairs. Our A/C wasn't cooling. Technician Jordan Rodriguez was extremely thorough and very knowledgeable about A/C repairs. He offered a few options for repairs which was nice to have choices to consider. He was very pleasant with my dogs which I appreciate, and was considerate to wear shoe covers inside (some service companies you have to request this and even then, it's forgotten). I appreciated Jordan's professionalism.

Had a whole-house water filtration system installed as well as whole-house surge protector. Great service, professional, patient, courteous, punctual. The prices may be a little higher than other plumbers, however, you get what you pay for. John Moore Plumbing has been great every step of the way. Very responsive to calls, great customer service via phone and in-person. Will definitely recommend!

Excellent Service and Super Affordable! Thank you so much, Martin, for a great experience with a Spring AC tune up! Martin was able to let me know of potential problem areas and offered repair services in advance to prevent future damage to my home. He was very thorough and even provided me with pictures of the problem areas as evidence for the need of repair. I will definitely be calling John Moore back for a Fall tune up!

Tyler R. did a great job explaining everything and determining the furnace that I needed. Plus, he is a very nice and pleasant guy. I love my quiet furnace! Willard H. did a quality installation of my new furnace. He is very personable and has excellent customer interaction skills. I was impressed that a quality control technician came by to check everything.

This is the second time that we've used John Moore. Josh did an absolutely fantastic job, was very professional and was very clear in explaining what was needed and in giving me my available options. I only wish that the fees charged by John Moore Plumbing were a bit more reasonable. they are in fact, about the highest fees that I have found, and I've used a number of plumbing services. For that reason, I may be shopping around next time, for something a bit more reasonable in price, but as far as quality, and the service Josh provided, it was top notch!

John Moore Service has done an exceptional job for my family and I. I could not be more pleased with Roman. He has done such a great job for us. JMS is lucky to have him. Service: Remodeling

Our experience with John Moore was so awful that I'm compelled to warn others. The company is thoroughly dishonest and charges exorbitant prices. We needed a gas leak repaired. The plumber lied and told us that they were legally required to bring all of the plumbing in the house up to code before they could release us to have the gas turned back on.

By the way, that included bringing their roofer in to modify the vent pipes and re-roof the area. We argued, but he insisted that was BY LAW. We were desperate for heat and hot water in January and reluctantly accepted his nearly $10,000 quote. Several contractor friends contacted me to tell me that repairs don't trigger code repairs to the entire house.

Multiple neighbors told us to break the contract and told us about their own horror stories with John Moore. JM had already sent a couple of laborers out to dig a hole just before we canceled the contract. The digging took them 15 minutes and the hole was 34" long. John Moore charged us $1,045 for the hole. The honest plumbers charged us a total of $1,600 for the repairs.

More than half of the repairs that JM insisted were "legally required" were completely unnecessary. The honest plumbers laughed at both the size and cost of the hole. The pipes that were repaired are an inch or so below the surface. Btw, they filled it up for free. This is the company's business model. When I complained about the lies to customer service, I was told that they adhere to "the state's code".

That is not required to have repairs done and gas restored. Their plumber's statements were outright lies to run up the bill. The stories friends and contractors told me go back 20 years. Reportedly, JM employees are on commission. I should have known something was wrong when the plumber called into the office and said he was on a "sales call", not a repair job. Stay away from John Moore. Talk to your friends and neighbors to get referrals to honest service people. ALWAYS get multiple quotes.

Donald Martin was very professional and customer oriented. He explained the implications of multiple options we considered to deal with a very old plumbing installation. He patiently answered all my questions. Work done quickly once course of action was agreed. Very satisfied with the experience of working with John Moore and Donald Martin

Ricardo Lopez came to assess my water heater that was put in by another company before I bought my service contract with John Moore Services because the pilot would not stay lit. As it turns out, the other company did a poor job of installing the water heater, and I had water damage in my attic, too. Ricardo was very professional and he clearly explained in detail (and showed me) everything that was wrong and needed repair so that I could fully understand.

He also hand wrote everything down for me and followed up with an email of itemized costs of repairs. Additionally, he advised me to contact the installation company first to see if there was a warranty or if they would make this right for me. He also informed me that I could contact the water heater company to request to have the gas valve and pilot assembly sent to me. However, he stated that some customer choose to go ahead and pay for the repair vs. wait for the parts as the wait has often been a lengthy amount of time.

I cannot say enough good things about the service Ricardo provided. He is thorough, friendly, kind, and very knowledgeable, and I have requested to have him assigned for all of my future plumbing work as I fully trust him. He is an outstanding asset to John Moore Services.

We are updating our homes heating and cooling units. John Moore was one of the companies we had seen advertisements for. Diego was on time, knowledgeable and efficient. He clearly explained the products, warranty and time to have the system available and installed.

The technician, Matthew V., was very friendly, informative and knowledgeable about his job. He was efficient and got the plumbing issue resolved quickly. But most of all I appreciated his patience while explaining every detail of how he was going to make the repair. Service: Find & repair leak

Joseph from John Moore installed a water heater in my home this past Saturday. He was very friendly and did his work professionally. I'm very satisfied with the work he did. Our water heater was almost 50 years old! I walked outside early in the morning and had water running down the driveway. I was nervous because I didn't know what to do. I called ARS and Abacus and was told that someone couldn't be over until the following Monday.

I wasn't going to live without hot water for a weekend. I have a disabled father who needs care. I called John Moore and they were here that morning and my install was the next day. Joseph cleaned the garage and took away the old water heater. I recommend John Moore. They are a wonderful company!

Our technician Mr. John was very personable, professional, and knowledgeable as it related to residential plumbing issues. He kept me informed throughout the assessment and made certain I understood all the information. I would highly recommend using John Moore services to anyone.

We were experiencing electrical issues and reached out to John Moore Services and scheduled an electrician to inspect our set up. Mr. Jedd Johnson was dispatched and arrived on time as promised. He very quickly identified our issues and explained what was causing our problems and the safety risks that we had in a clear and professional manor. He outlined why we were having the problems and made recommendations on what repairs were needed to return our electrical service back up to code and SAFE operations. Mr. Johnson completed the work and again explained why it was necessary.

We are very pleased with the work and greatly appreciated the time that Mr. Johnson took to ensure that we understood what and why the repairs were required. He was a true professional. This was our first experience with John Moore Services and we couldn't be more pleased with the professional work that was conducted. Needless to say, I highly recommend John Moore Services' electrical department. Thank you Jedd, it was a real pleasure to meet you and thanks for making our home safe again.

Samuel Rodriguez was my technician. This guy is as good as they get. He was meticulous and took his time to make sure everything was repaired properly, cleaned up everything when he was done and worked until 11 pm to get the job done! I would hire this guy to work for me any day. Kudos to John Moore for hiring guys that really care to treat the customer with respect and truly care about their work. After this experience I'm a HUGE fan!

David K. arrived promptly and after inspecting our line, he discussed our options. He was very knowledgeable and we were impressed by his professionalism. We decided to replace the line and he went over the paperwork and made multiple phone calls to get the process started. He got everything organized and made this a smooth process. Thank you David K.

We will be calling you again sometime. David L. came out to install/replace our water main line to the house. He came out and helped coordinate the installation process. The whole ordeal went very smoothly and he did an excellent job. Thank you David L. We appreciate the prompt and excellent service.