Trademasters Service

With a 20+ years old AC, I knew I needed a new one. I found Trademasters through NextDoor, where several neighbors recommended them to me. I chose them after meeting with more HVAC salespeople than I'd care to admit. I'm very happy we chose Trademasters. Their customer service is top notch and the installers did an amazing job. Service: Install AC

I was absolutely satisfied with Trademasters installation of our split system Daikin unit from start to finish. The sales rep responded to my call promptly, came to review the job, and reviewed the project thoroughly. Installation was very smooth and the techs were very professional and courteous. Good clean up as well. I would definitely recommend the company.

I was very pleased with the efficiency and professionalism of the team that was sent to replace my old A/C system and install the new system and thermostat. They were polite and kept me apprised of the status of the install. Top notch work. Thank you Services: Installation, Thermostat installation, Install AC

I set up a maintenance contract to have my A/C and water heater inspected (required by HOA). The person answering the phone was always helpful and friendly, and the technician arrived within the time window. He did a careful job checking everything and taught me some things about my units. Simple thing I'm most grateful for: he fixed the setting on my water heater so I can have hot showers (not only tepid ones). Very pleased.

I have used Trademasters for all of my plumbing and HVAC needs for years. They are honest, thorough, and professional and I have never had an unpleasant experience. Services: Water heater installation, Install thermostat, Heating system installation, HVAC duct & vent repair, Faucet installation, Thermostat repair, Toilet repair, Install AC

Phil was great, quickly diagnosed and fixed a low flow faucet for a very reasonable price. He also walked me through some basic plumbing maintenance I could do on my own, as a new homeowner I appreciated the education.

I have been using Trademaster's for several years to do my HVAC maintenance and a condominium required furnace inspection. They have been very upfront about any repairs that have been required and don't automatically push replacing your system. They have always timely when you make an appointment. Their technicians have always been courteous, wearing masks and little shoe coverings so they don't track dirt into your place. I have found their price point to be reasonable. I highly recommend them for HVAC work.

My kitchen sink was taking very long to drain. Phil and Devon were the Plumbers that came to my home and they were so personable. Their work ethic was fantastic and you can tell they care about the work they do. The customer service was also amazing. I spoke to Sarah and Ashley from their office and they were very polite and helpful. Very impressed with TradeMasters!

Used Trademasters for my regular HVAC servicing - I was so impressed a technician was available to come out the very next day. My technician Gabriel was very thorough and took the time to explain various aspects of my HVAC system to me and what he was looking for in his inspection. He also explained how I could keep the system in good repair through routine maintenance - very helpful. Definitely would recommend and will use them again!

The people at Trademasters came to install a new AC unit after the old one didn't produce any cold air anymore. They were professional, well mannered, and kept me informed about what they were doing. One thing that impressed me was a master HVAC person overseeing the entire operation. This gave me piece of mind that the job was being done correctly. Finally, their prices were several hundred dollars less than their competitors. I am very happy with my new AC unit and will be using them for all of my future AC needs

Of course our AC died on the hottest day of the year. Trademasters got a technician out the same day. Bad news. needed a new outdoor unit. It took a couple of days to get the unit installed, but I'm a very happy repeat Trademasters customer. They show up when they say the will, do the work they promise, at a very good price. Plus they are really nice folks to work with. I HIGHLY recommend them for all your HVAC needs.

From the decision making meeting to the delivery and installation all went along very well. We had questions concerning the system and another Tech came out and further instructed us on what to notice, see and do! Thanks for the exemplary service. Service: AC installation

My HVAC of 23 years kicked the bucket. I received four proposals to replace my system. Trademasters Service gave me a fair proposal and blew the competition out of the water hence, it was an easy decision for me on who to hire. On the day of my installation, the crew showed up early and on time. They worked really hard and did a fabulous job. When the job was complete, they showed me everything that was done and made sure that if I had any questions at all, they were answered. The crew cleaned up and I was left to enjoy my new HVAC system. I would not hesitate to recommend Trademasters to anyone and I would hire them again in a heartbeat.

Needed new AC system because of the freon availability. Was going to do so during COVID last summer but had to wait. Meanwhile raccoons got into our attic Heat Pump system that we were also going to replace. Trademasters did both at the same time including getting AC up and running during our first hot spell this summer. Working with manufacturers to get the equipment/parts needed. The men were lovely. They just did the job. Would reccomend them anytime.

My 23 year old HVAC system bit the dust. I did my due diligence to shop around for a replacement unit and I am so glad that I did. Trademasters blew the competition out of the water and presented me with a very fair proposal to replace my HVAC system. Technicians Chris and Josh arrived bright and early and worked diligently to get my rooms cooling again.

The men didn't dilly dally and cleaned up when the job was done. I hope Trademasters knows just how lucky they are to have these very hard working young men! If I were a teacher giving a grade on my overall experience, I would happily give an A+.

Needed after hours emergency HVAC service. Only one reachable with a live person. Their on-call tech, Taylor, was timely, affable, knowledgeable, and efficient. Definitely recommend and will use again.

We had a fantastic experience with Trademasters installing a ductless 1-room hvac system in our basement. They were extremely responsive and helpful, explained everything, charged a reasonable price, and gave us exactly what we were looking for. Great service, great product, great value. Service: Ductless heating and AC services

Trademasters has proven to be a highly reputable contractor to handle all our home's needs. Timely and efficient, we appreciate their honesty and responsiveness to our needs. Two thumbs up! Services: HVAC maintenance, HVAC repair, AC repair, Outdoor system repair, AC maintenance, AC installation, Installation

We have used Trademasters for almost 25 years. Their service is excellent and timely. We have never had a problem requesting emergency service. They are always accommodating. We recently contracted with Trademasters for a new furnace, air conditioner and hot water tank. All three jobs were done on time on the day they were scheduled. They were in and out in a few hours. There have been no followup issues. A job well done by the Trademasters staff.

Outstanding service technician, knowledgeable and skilled, explained everything before hand and during the repair. Reasonable prices. But you have to get past there customer service agent on the phones. Both were terrible, unknowingly how to place your request for service in the system, poor service, with attitude for both females agents. They assume I was a teenager

Been with Trademasters almost 20 years. They installed our first HVAC unit and through the years they have maintained our system. Time now to replace and again we are using Trademasters. Honest reliable company. Shane came and gave us all the information necessary to make a decision, answering the many questions we had. Install was done by Freddy. and Steve who both did a great job.

They explained the new features of our furnace and answered any questions we had, even though it was a Friday night and I'm sure after a long day, they were tired and anxious to get home. They didn't rush us as they went through the detailed operation of our new thermostat, answering questions and helping us to program the desired temps and times, until we were sure how to operate it.

They practiced safety protocols and were respectful and professional. They cleaned all debris. Would never know any work was done that day. Thank you Freddy and Steve for a stress free install. Highly recommend this company.

Trademaster's went the extra mile at every turn when our A/C conked out in late summer. They sent someone on a Saturday to inspect the old unit and deliver an estimate to replace it. They kept us posted on the status of the replacement unit that had to be made for our old, cramped house, and they installed it promptly and correctly. And they also gave us the low estimate of the three estimates we had performed before having it done.

I'm giving Trademasters five stars thanks to the five-star service we received. We recently had our ancient (and dead) HVAC unit replaced by this company and the quality of work was excellent! Also, the staff worked with a high level of professionalism. From our initial estimate meeting with Shane, I was very comfortable with his knowledge and was confident that they could do the job, which wasn't and easy one due to the age of our previous unit and the orientation of it. Shane gave a competitive quote and we decided on Trademasters largely due to his understanding of the situation and his experience.

The staff worked from 7 am to 4 pm. It was an all-day job, but they got the work done earlier than previously estimated. Safety precautions were definitely taken and the technicians kept their masks on for the duration of the work, which alleviated any concerns. Once that air conditioning kicked it, relief was granted! Payment was easy as well and the office staff did a great job coordinating everything. Awesome service and highly recommended!

Phil did a super job installing a new battery assisted sump pump and reconfiguring the sump drain line. Incredibly knowledgeable.

If you're planning to work done or change your HVAC system, be careful, you may get HVACED with some companies out there. To be more specific, I had installed a new system with "TradeMasters "about two years ago in my condo. I did not have enough heat throughout in the winter and now, no cold air. After two visits from them with no good results, I finally called and hired "Kraft" company and they told me there are two things wrong from the original installation and they must be corrected and they gave me an estimate.

I approached TradeTmasters to come and correct their faulty installation. They came and gave me an estimate about twice as the other company. I finally had " Kraft " to do the repair and now after two years the system is up and running. Not only I was HACKED by TradeMastrers, my system was also HVACED by them. Be careful out there Shahrokh,

Great people, great team, excellent service. Each individual has been honest, straightforward and respectable.

Trademaster's provided us high quality HVAC expertise and advice that we needed and felt comfortable relying upon. We needed a second opinion on the safety of a furnace in the house we were renting. After smelling gas, Washington Gas came out and posted a Red Tag on furnace line due to hazard. Landlady sent someone out who looked at the unit for 5 minutes, and told us it was fine.

We needed a company to come out and do a thorough, by-the-book, evaluation of the unit to inform us on why it was or was not safe. We picked Trademasters from the list of "Quality Assured" businesses maintained by the Air Conditioning Contractor's Association (ACCA). When we scheduled the appointment, I was assured that our HVAC specialist would be hold a Master tradesman license (which is not required in Virginia, but a sign of advanced training and expertise). Technician AJ came out and spent almost 2 hours going through all aspects of the furnace, and explained each step to us as he worked.

We learned a lot about how the furnace works, what are the indications failure that can be see visually, and what can be inferred by operational signs (heat temperature differentials, gas measurements, shut down cycles, etc). He also called up the manufacturer to determine what service advisories and warranty were associated with that model/serial #.

We got a written report that was detailed. When the furnace was subsequently replaced, we took pictures of the primary and secondary heat exchangers. It was just as described by AJ, damaged by heat stress and corrosion. We've been home owners for 25 years. I don't think we ever had such great service. Thank you.

I had my entire HVAC unit replaced with a Trane furnace and a National Comfort in the wall A/C unit today. From start to finish it's been a great experience beginning with Shane giving me the estimate and explaining everything needed and not needed, to Laurie scheduling the install and asking me if there any remaining questions I have, to Freddy and Luis doing the perfect install.

I can't tell you what a relief it is to finally have found a company to deal with that has integrity and is completely trustworthy. No one tried to upsell me on anything that was unnecessary. I finally have found my go to HVAC-needs company! I highly recommend going with TradeMasters! You won't be sorry!

They are amazing when they installed my ac unit they were so clean and tidy. And every time they have serviced it the same thing clean tidy and polite

The technician David was outstanding. Excellent diagnosis and repair which prevented a bigger problem. Many thanks! A++++. 5 stars.

I had a good experience with Trademasters about 10 years ago at another of my homes. That time i had a local dishonest technician trying to sell me an entire a/c system. I wanted a second opinion and Trademasters checked my system recharged it with dye to look for leaks and it lasted past when i sold the house 6 years later. This time American Home Shield was supposed to take care of my a/c and they sent out a crooked technician to install the cheapest crappy equipment and i would pay 95% of this repair so i would not let them touch my house.

I decided to ensure my home was repaired correctly so i contacted Dave's team at Trademasters. Shane came over and gave me an estimate for my a/c system. Everything went as described and I am so happy with my new system. These guys are great! They are honest and trustworthy and its hard to find honest technicians this talented in the HVAC industry. Keep up the good work!

If Yelp offered ten instead of five stars, I would have selected all ten for Trademasters. I have encountered few better managed companies from the skilled and experienced techs to the efficient and resourceful customer service reps. Somehow they navigated a messy challenge involving our 100 year old home and a high tech boiler system in spite of their vendors sending the wrong parts twice. Many thanks to Eric, Phil, Ashley and a bunch of unsung heroes -- and special thanks to whoever hired and manages the team.

The pilot light in my tenant's water heater wouldn't stay lit so I called Trademasters to take a look. They came by, took a look, and said I needed to replace the entire water heater and sent me a quote for nearly $3,000, even after I suggested that it was the thermocouple that needed replacing. So, I went to Home Depot, bought a $13 thermocouple, and had the repair done by someone else.

Pilot stays lit, water heater works perfectly, saved thousands. So basically, I paid Trademasters to come by and quote me on an unnecessary replacement job. Total scam. I have been using Trademasters for my annual AC and heating inspections but this completely unjustified recommendation to replace a perfectly fine water heater has made me lose all trust in the company. Will be looking for a new contractor next year.

Very easy to work with, everyone is very nice and we have never any issues with people not showing up. They inspected our furnace today, no issues but noticed a rusted hole and leaking water from our expansion tank to the water heater. A plumber was out within an hour and our tank was replaced by Gonzalo-- easy, fast and he was so nice! Thanks guys!

I canceled my service contract after the 3rd missed 1st call appointment! What's the point of making a first call if you never get put on the schedule or the tech never shows up. Also, when they do show up the techs just like to complain about the company and tell me how the owner isn't really interested in the residential side of the business! Not wasting my money of this business anymore!

5 stars When homeowners find a repeatable business that has your best interest.pass it on. Our 25 years of HVAC had run its course. Now it was time to research quotes and reviews. Trademasters won hands down. The only thing that wasn't offered, in house duct cleaning, but they have a business referral. They saved us nearly $8K on a full system.permit included! I won't bad mouth other companies. So take heed. updates to follow!

Okay, I have to give these guys the best review there is. We had a problem with our AC that happened in March. Home warranty company sent 3 different companies ALL three gave us different problems, tried to "fix" things while basically destroying our AC unit as a result. our neighbor recommended Trademasters. I called and Dan came out the next day and checked our unit.

He was very quiet and professional. He took his time and checked everything and ended up telling me what the actual problems were. He also recommended replacing the whole system since the problem was more severe than I was informed by 3 other companies(each tried to solve the problem by fixing the parts). Note this was already in June. We decided to get a quote to see how much it would cost to replace the system. Sean their sales rep came out and gave us the best offer he could without trying to upsell his product.

He left me with the pile of information to read including the recommendations. He also made sure to accommodate us if we decided to go with the installment of new system since it was the busy time they were booked out three weeks in advance, but he understood our situation having a small child and a dog and they prioritized us. They came out within three days of our decision and installed new system, provided certification and inspection instructions.

The city inspector came out checked everything and everything looked great. I just can't thank them enough. If you are looking for a pressure-free, stress-free company you should defenetly call them

So I had my air conditioner and water heater inspection per my condo rules. 12 months ago I was told my coolant was low and leaking and I should consider a replacement, which I'm more likely to believe. Today a guy came out (and honestly I don't think he ever inspected the ac unit because I didn't see him go back behind the building) and he says nothing is wrong with it. Huh? Did it fix itself? Did my coolant refill itself?!

Either the first guy lied or this new guy has no idea what he's doing. Either way, I won't be renewing my agreement. I want a company that provides consistent and reliable service every time, regardless of which representative is sent to my home. Oh and I know for a FACT that he didn't inspect my water heater because it's in the bathroom and he never went in there. He gave it a pass though. SMH

Trademasters just did a complete HVAC replacement at our house. They were polite, professional and efficient and also didn't try to up-sell us to a system that we didn't need. They removed our old equipment and had us up and running with heat within no time. I can't recommend this company enough. Thanks Trademasters!

Top notch service and products - can't say enough good things about this team. They are responsive to even emergency needs 24/7. Love 'em.

Trademasters have been our preferred HVAC provider for nearly 20 years, over the course of three houses we've owned in Arlington during that period. They are unfailingly courteous and efficient and always responsive to our needs, be they the regular bi-annual system maintenance or the occasional equipment problem. Their rates are fair market but they provide supreme value for our dollar. An added benefit of using Trademasters is that they also provide plumbing services.

It makes it so easy to just call one service number for virtually all our HVAC and plumbing needs. From the front desk staff to the experienced journeymen who show up at our door, we love the Trademasters team! Highly recommend!

I needed a full HVAC replacement in my ~2000 square foot condo. External condenser, internal evaporator, furnace and blower. I live on the top floor(s) of my building, so the install also required a crane to get the condenser up to the roof. Shane was very friendly when he came out for the initial inspection and estimate. He explained everything in thorough, but layman, detail so I knew exactly what was going to be done, I understood the scope of work, and even recent legislation that required specific system choices (type of refrigerant, etc).

The workers were very efficient, friendly, and professional. They laid down tarps to cover all of the carpets they had to walk on and/or work around. Even when I had the door propped open if the 'outside' guy (the one working on the condenser) had to come inside, he'd still knock. Once finished they walked me through the manuals, guides, etc for the system.

They showed me the emergency cut-off and moisture cutoff systems they installed. Showed me how to clean the u-bend they installed for the condensate.basically walked me through the whole care and feeding of the system. I got multiple quotes from HVAC vendors around NoVa, Trademasters weren't the cheapest, they were close, but they were also the most professional, seemed the most interested in forming a business relationship with me, and were the highest recommended.a recommendation I now share and freely provide.

We are huge fans of the team at Trademasters. They have serviced the HVAC unit in our home for ~5 years and we've never been disappointed. We used them even while we were under a service agreement with the other "big company" (that works on commission). I'll keep using Trandmasters as long as we're in their service area for sure. Phil was EXCELLENT. He tried to help solve the problem on the phone and was very honest and open about the solution. Thanks! Keep up the good work Trademasters!