Four Seasons Heating and Home Comfort Solutions is a family-owned, full-service supplier of heating, air conditioning and home comfort systems and services in Denver and the Front Range of Colorado. Specializing in domestic applications since 1972, we supply reliable equipment, highest-quality installations and reliable solution for all your home comfort requirements.
Reviews (9)
Tisha Pieters
Jun 21, 2022
Runner Girl
Apr 21, 2022
Critical: Responsiveness They installed our HVAC system when our house was built. I filled out a online request to schedule from their website. apparently no one has to access to that, and they don't service any of the units they installed. They shouldn't have a form on their website to schedule an appointment if they don't plan on using it.
Jeff Palladino
Dec 02, 2021
Our 2 year old furnace had a faulty gas valve. Four seasons were the ones to install it but when our gas company just off our heat on the eve of a temperature drop, they couldn't be bothered with us. Carlos informed me that he had to take care of customers that were still under warranty and could not make time for us. I hope he enjoyed sleeping in a nice heated house that night. My kids did not enjoy freezing in their beds.
Amira Ahmadi
Jun 01, 2021
BEWARE! We used Four Seasons to install a whole home humidifier in November 2019. We were informed that it shouldn't raise our electricity bill by much since the temp in the house would be more comfortable with humidity-- we have a finished basement and they said they wouldn't have to cut through any walls or anything because of the location of our furnace.
Install seemed to go good and everything was working well. House was humidified. We keep the house at 68* with 35% humidity in the winter months and we noticed a HUGE increase to our bill (even in the summer with no humidity usage). Our bills have consistently been $100-120 more per month than they were prior to getting the humidifier installed. We had Xcel come out to check our meter to make sure it was functioning properly (it was).
And then had an electrician come out who checked the breaker box. he turned off the furnace breaker and noticed that our furnace did not turn off even after switching the breaker to OFF. It took a ton of investigation but we found out that they improperly and NOT to building code, installed the humidifier off of the furnace breaker and connected our furnace to our downstairs bedroom breaker.
They were too LAZY to properly install our humidifier to it's own dedicated breaker. Our home wouldn't even pass code and it was noticed that an imbalanced load was going to the ground causing an excessive loss of electricity (which we are paying for). After hours of back and fourth phone calls with four seasons they finally came out and agreed to fix things.
They tried to push it off as not their fault because they hire an outside company to do the electrical work. WHAT?! A heating/AC company that doesn't even do their own electrical work? It's been a year and a half of EXTREME electricity charges and now Four Seasons will not call us back to try to work things out or compensate us for all of our time and money that we've spent.
Absolutely horrible customer service. it's been nothing but a horrible experience and headache and we still haven't had a resolution with them. Please use a better company and save yourself from a disaster like this.
Install seemed to go good and everything was working well. House was humidified. We keep the house at 68* with 35% humidity in the winter months and we noticed a HUGE increase to our bill (even in the summer with no humidity usage). Our bills have consistently been $100-120 more per month than they were prior to getting the humidifier installed. We had Xcel come out to check our meter to make sure it was functioning properly (it was).
And then had an electrician come out who checked the breaker box. he turned off the furnace breaker and noticed that our furnace did not turn off even after switching the breaker to OFF. It took a ton of investigation but we found out that they improperly and NOT to building code, installed the humidifier off of the furnace breaker and connected our furnace to our downstairs bedroom breaker.
They were too LAZY to properly install our humidifier to it's own dedicated breaker. Our home wouldn't even pass code and it was noticed that an imbalanced load was going to the ground causing an excessive loss of electricity (which we are paying for). After hours of back and fourth phone calls with four seasons they finally came out and agreed to fix things.
They tried to push it off as not their fault because they hire an outside company to do the electrical work. WHAT?! A heating/AC company that doesn't even do their own electrical work? It's been a year and a half of EXTREME electricity charges and now Four Seasons will not call us back to try to work things out or compensate us for all of our time and money that we've spent.
Absolutely horrible customer service. it's been nothing but a horrible experience and headache and we still haven't had a resolution with them. Please use a better company and save yourself from a disaster like this.
Chris Potter
May 17, 2021
This place has thee best technicians like Tom, Howard, and others. But the absolute worst admin (s) who answer the phones/call customers back, are the first contact that unfortunate clients have with the company, and who schedule all appointments. The tech guys have decades in the biz fixing all manner of AC and heating equipment. They're smart, flexible, imaginative, and have great interpersonal skills too.
They are all truly a pleasure to work with. Yet the appointment scheduling process is a draconian, inefficient two -- sometimes three plus -- part authentication procedure. This process consists of multiple calls that the customer often must continue making to the company over the course of the day or days. Additionally, the customer must also wait around all day (s) just to receive a call back to finally schedule.
It's crazy to alienate customers of many years like us because simply making it possible for the client to actually schedule an appointment with the employee who answers the phone the *first* time -- just like how every other company on earth logically handles it -- should be an easy thing to resolve. However, when this salient point, and the customer frustration that accompanies such a difficult scheduling process is brought to the attention of the admin who's apparently in charge of the company's entire calendar -- she is strikingly verbally rude, deeply unprofessional, disconcertingly defensive, and violates the cardinal rule of good customer service when she insists that any scheduling difficulties are the customers' fault for not answering their phone: don't make it "my" problem is the number one rule of excellent (or in this company's case, poor) customer service.
The customer take-away is that the owner of this company really needs to get involved here relative to hiring additional help for the seemingly troubled, unhappy admins, and by providing them with some desperately needed formal customer service skills coaching and development training. Despite Tom, Howard, and their equally stellar tech colleagues, sadly, we can no longer support this business due to the key management failure item of an admin so hostile towards their customers, her behavior borders on what most small, medium, or large business owners would perceive as professional insubordination.
They are all truly a pleasure to work with. Yet the appointment scheduling process is a draconian, inefficient two -- sometimes three plus -- part authentication procedure. This process consists of multiple calls that the customer often must continue making to the company over the course of the day or days. Additionally, the customer must also wait around all day (s) just to receive a call back to finally schedule.
It's crazy to alienate customers of many years like us because simply making it possible for the client to actually schedule an appointment with the employee who answers the phone the *first* time -- just like how every other company on earth logically handles it -- should be an easy thing to resolve. However, when this salient point, and the customer frustration that accompanies such a difficult scheduling process is brought to the attention of the admin who's apparently in charge of the company's entire calendar -- she is strikingly verbally rude, deeply unprofessional, disconcertingly defensive, and violates the cardinal rule of good customer service when she insists that any scheduling difficulties are the customers' fault for not answering their phone: don't make it "my" problem is the number one rule of excellent (or in this company's case, poor) customer service.
The customer take-away is that the owner of this company really needs to get involved here relative to hiring additional help for the seemingly troubled, unhappy admins, and by providing them with some desperately needed formal customer service skills coaching and development training. Despite Tom, Howard, and their equally stellar tech colleagues, sadly, we can no longer support this business due to the key management failure item of an admin so hostile towards their customers, her behavior borders on what most small, medium, or large business owners would perceive as professional insubordination.
OneOfOneViper
Mar 04, 2021
There is a long story that goes along with issue, but the long and short of it is that I have used this company before and every time I've used them there has been delay after delay. This year, to try to head off the busy time of year, I checked my AC the first time the weather got warm. Sure enough the freon had leaked out again and it wasn't cooling.
I contacted Four Seasons to come and fix my AC unit again, and after a few days they were able to come look at it. The problem is they didn't have a "special fitting" to recharge my system. The technician requested a trip charge, and I asked why I was paying him a trip charge when he didn't do anything yet. He said it was the way their company works.
I said, I was in a service industry and never had my company collected on any payment until the job was completed. Either way, I begrudgingly gave him my credit card. He started to leave after charging me, and I said "so that's it"? When are you coming back?". He said he didn't deal with the scheduling and I would need to call the office. I tried to call the office and they were closed for the day.
I called the office the next day and spoke to "Lori". She was rude, curt, and clearly didn't care the issue wasn't fixed. She said she didn't see a warm day in the future so I need to call back when I see there is a day that is warm and they'll get me on the schedule. Of course I knew this was going to be a problem, so I said, can I not just be automatically scheduled the next time there is a warm day?
Her response was "No, you need to call back in when you see a warm day and we'll put you on the schedule." Of course, I wondered how this would go and explained that I highly doubt that if I saw a warm day a few days in advance that they'd e able to accommodate. She assured me that they'd find a way to get me onto the schedule if I gave them a few days notice.
A few weeks later, I called them on a Monday to let them know it was going to be warm on Friday. Lori was busy, so the receptionist took down my information and said she'll have Lori call me back today. I received no phone call. I called back on Tuesday, and the receptionist said she saw the note for Lori to call in the computer, but for some reason she never called me.
She said she'll transfer me to Lori, but she's on the other line currently so I'd need to hold. Eventually, she picks up and immediately came defensive when I said I tried to call yesterday to schedule a return visit on Friday. Noticeably agitated, she stated that she wouldn't be able to come out for two weeks or so. Of course we got into an argument as I reminded her of her word she gave me the last time we spoke, and she said that is why she didn't call me back because she knew I would be upset when she told me she wasn't going to honor our agreement.
She gave every excuse in the book including technicians being out due to COVID19 and such. Understandable, but I too am annoyed and said "Look lady, I have a 6 month old baby that can't sleep when it's hot in my house", and she didn't want to hear it. She started yelling at me and hung up the phone. Of course I requested a refund long before the arguments go heated in which she refused. So my credit card company was contacted, and Four Seasons can deal with them.
I contacted Four Seasons to come and fix my AC unit again, and after a few days they were able to come look at it. The problem is they didn't have a "special fitting" to recharge my system. The technician requested a trip charge, and I asked why I was paying him a trip charge when he didn't do anything yet. He said it was the way their company works.
I said, I was in a service industry and never had my company collected on any payment until the job was completed. Either way, I begrudgingly gave him my credit card. He started to leave after charging me, and I said "so that's it"? When are you coming back?". He said he didn't deal with the scheduling and I would need to call the office. I tried to call the office and they were closed for the day.
I called the office the next day and spoke to "Lori". She was rude, curt, and clearly didn't care the issue wasn't fixed. She said she didn't see a warm day in the future so I need to call back when I see there is a day that is warm and they'll get me on the schedule. Of course I knew this was going to be a problem, so I said, can I not just be automatically scheduled the next time there is a warm day?
Her response was "No, you need to call back in when you see a warm day and we'll put you on the schedule." Of course, I wondered how this would go and explained that I highly doubt that if I saw a warm day a few days in advance that they'd e able to accommodate. She assured me that they'd find a way to get me onto the schedule if I gave them a few days notice.
A few weeks later, I called them on a Monday to let them know it was going to be warm on Friday. Lori was busy, so the receptionist took down my information and said she'll have Lori call me back today. I received no phone call. I called back on Tuesday, and the receptionist said she saw the note for Lori to call in the computer, but for some reason she never called me.
She said she'll transfer me to Lori, but she's on the other line currently so I'd need to hold. Eventually, she picks up and immediately came defensive when I said I tried to call yesterday to schedule a return visit on Friday. Noticeably agitated, she stated that she wouldn't be able to come out for two weeks or so. Of course we got into an argument as I reminded her of her word she gave me the last time we spoke, and she said that is why she didn't call me back because she knew I would be upset when she told me she wasn't going to honor our agreement.
She gave every excuse in the book including technicians being out due to COVID19 and such. Understandable, but I too am annoyed and said "Look lady, I have a 6 month old baby that can't sleep when it's hot in my house", and she didn't want to hear it. She started yelling at me and hung up the phone. Of course I requested a refund long before the arguments go heated in which she refused. So my credit card company was contacted, and Four Seasons can deal with them.
Lynn Pinnekamp
Jan 12, 2021
If you ever need any kind of HVAC, furnace, A/C repair or install, Four Seasons Heating & Hair is top notch! Very knowledgeable, responsive, and honest. You can absolutely trust them to do a great job and not over charge you. Forever more, this is our go to company for all things furnace and A/C! Service: Heating system repair
Lee Terry
Nov 27, 2020
We used this company for years and used to get good customer service and good quality work at a fair price. Their customer service is now the worst I have ever seen. Their "dispatcher" refuses to call back for 5 hours after an early morning request for service and then finally, after you repeatedly beg to speak to her, tells you that she has had dozens of other calls and no appointments available.
Tell me that 4 hours ago, lady. My heat has been out all night. There are other companies out there I could have called. Now they are all unavailable. Utterly incompetent. We will never call them again.
Tell me that 4 hours ago, lady. My heat has been out all night. There are other companies out there I could have called. Now they are all unavailable. Utterly incompetent. We will never call them again.
Matt Manganello
Jan 29, 2020
Had them out last week to install a bypass humidifier. Had them out today to service the furnace and make sure it was ready for the upcoming cold weather. The guys last week were very friendly and efficient. The tech today (10/8), Brian, was awesome! He called when he was on his way and got here at the very beginning of the scheduled window. He was incredibly thorough and meticulous. I hope he comes out again for all future preventative maintenance visits!
