Fort Collins Heating & Air COND

We had our furnace replaced, and unfortunately the installation process didn't go as planned. Our AC wasn't restored to it's original working condition, after reaching out to the company they were very kind and sent Joe S to assess the situation. He told us he'd have to order parts and apologized countless times, and informed us he would personally ensure the situation would be handled.

He was very kind and personal the entire time, after the part arrived Fort Collins Heating And Air Conditioning quickly scheduled us a time that worked best for us! When the day came Joe arrived in the time frame we were given, and went straight to work. Even while working directly under the heat of the sun, he remained professional and very kind.

He kept a smile on his face and a positive attitude the entire time. From this point on our family has made the decision to only use and trust Fort Collins Heating And Air Conditioning, because as long as they have people like Joe and the receptionist we spoke with, we have no doubt we will receive a fair quote and honest work!

My wife and I are moving to Fort Collins and needed an air conditioner repair down before we move in. Called this business and was extremely impressed with their responsiveness. They came out and took a look at our needs then sent us a quote the same day. They offered three options for our needs without any pressure to upswell us. Can't say enough about this business.

One of my thermostats had quit working, and changing the batteries and checking the breakers did not solve the problem. Peter C. came out the same day to check on it and, to my embarrassment--and relief--found there was corrosion from the batteries I'd replaced last night. There wasn't a lot, and I'd not noticed it when I removed the old ones. He quickly cleaned off the place where they sit in the thermostat, and sure enough, it worked!

I already had been quoted the dispatch fee and minimum repair fee, and expected to pay that; but on his own, he called the office and they and he did not even charge me! I was so relieved it wasn't a wiring problem, I would have paid even just the minimum quoted, but the company refused despite him making a trip out! THAT is what I call good, neighborly, old-fashioned GREAT service that you don't see much of these days!

Thank you for your kindness, Peter, and FCHtg and A/C! It is much appreciated. Look forward to seeing you at the end of this summer season for service on the A/C Mini-Split you installed a few years back. Highly recommend this company!

Thorough, courteous, responsive pride in workmanship. The Fort Collins Heating & Air process is excellent. I had units installed at three properties this year. First comes the bid process with a very qualified estimator, then the installation appointment with a technician who knows the ropes, then a third appointment with a quality assurance technician who spends ample time double checking the installation. FCH&A arranges for the city inspector to arrive with the quality assurance tech, and files all warranty and rebate paperwork. High marks for customer service.

The repair person was courteous and found the cause of the leak. It was minor so we decided not to replace our faucet. The charge would be over $600 Ouch! We already paid $200 for the new faucet and $205 for him to walk in the door and diagnose the problem. We are out $205 for really nothing. So if you can afford their prices they are a reliable and courteous company.

David Woodlee came to my home on a Saturday to install our humidifier. He was on time and did a very clean and professional job. He gave me a great detailed description of how the system works. He was fantastic! I recommend using this company!

We had the worst experience at 4 AM this morning, we woke up to a burst pipe. Once we got the water turned off and control of the situation, I started to google plumbing companies. Fort Collins heating and air had good reviews. As soon as they opened that morning I called them and told them of my needs. They had Zack Lewis at my house in about an hour to look at the repair job.

He was prompt, thorough and very professional. He immediately found the problem, went out and got the parts he needed, came right back made the repair and then checked and waited to make sure there were no more leak issues. He answered all my questions, and left me feeling like I could sleep tonight and not worry about any more burst pipes in my house.

What I was charged for that service was incredibly reasonable and made a horrible situation bearable. I've been recommending to everyone to go with this company for their plumbing needs.

Had an issue with my heat and they got to me right away. The VIP package is absolutely worth it! Customer service was exemplary. Don helped me with the issue. He was nice and knew what he was doing. I absolutely recommend Fort Collins Heating and Air. Services: Heating system maintenance, Heating system repair

We found a leak in one of our inside drain pipes on Sunday. On Monday I began trying to use our warranty service and was told they would find someone to take care of our problem. By Wednesday the warranty company told me they couldn't find anyone to help us, so I got on the phone and internet and started my search. Of all of the companies I contacted, one of them could do the work, but I'd have to wait another 12 days!

The only other company that called me back right away was Fort Collins Heating and Air. I had someone here in TWO days! Not only was my service tech on time for the first call of the day, he was ten minutes early! The job ended up being bigger than any of us thought it would be, but Seth and Mason got everything taken care of by early afternoon! The tech was clean (tidy), polite, professional, and thorough.

The leak is fixed and the price was considerably less than I expected it to be. I will definitely be recommending Fort Collins Heating and Air to my friends and family. "Big enough to serve, small enough to care" indeed!

Fort Collins Heating & Air Conditioning did a great job with my annual furnace check up. I'm a new homeowner and the tech was friendly and took time to explain what he was doing, which helped me learn a lot. Will definitely be using them again. Service: Heating system maintenance

Matthew Otteman was dispatched to help diagnose a water heater leak and he was quickly able to identify that it wasn't the water heater leaking but a pipe above it, saving us thousands. He was super quick, professional and even threw in a free drain cleaning of the floor drain. Great service all around! Service: Boiler repair

Camron and Mike did an awesome job installing our ductless system in our garage! On time, very professional, and considerate of our home. Perfect clean up and attention to detail! Thanks to you both, and thanks to Fort Collins Heating and Air! Services: Installation, Ductless heating and AC services

My air conditioning unit went out and I thought I was going to have to have a whole new one put in but it turns out it just needs to be cleaned and have some freon replaced. They were kind and courteous and I'm happy that they came to save me.

To often people write letters complaining about employees but not often enough do people write a letter about an exceptional experience with a company or employee. I worked as a volunteer for Habitat yesterday and had the pleasure of working with your Tech, Mason. Mason went above and beyond to help us accomplish several appliance installs. I was impressed with his commitment to getting the job done as well as making sure the job was done correctly. Mason is friendly, knowledgeable and absolutely committed to getting the job done correctly for the customer.

I was so impressed with his work ethic I felt I had to provide feedback to let management and owners of Fort Collins Heating & Air know how lucky they are to have Mason as an employee. Mason was willing to do whatever it took to help us through a tough installation. We never lost his positive attitude and never complained about any of the issues we had on the Habitat side of the things.

He just simply helped us in any way needed. I was already a customer ( for my personal residence ) of Fort Collins Heating and Air but working with an employee like Mason has confirmed I am using t he correct company for my HVAC and plumping needs. Mason certainly gave your company a 5 star image to me and the other volunteers I worked with yesterday. He was a pleasure to work with. Thank you, Bill

Awesome company and I would recommend them for any heating, air conditioning or plumbing problem you might be having. I have called them several times for heating and plumbing repairs. Every time I am beyond satisfied with their service. They are definitely my go to company and I will continue to use them for any future problems we might have.

Had fall/winter check on Wednesday, both furnaces working better than ever. Love FTC Heating and Air.

Fort Collins heating and air conditioning did a full plumbing installation on our 100 year old house which has a lot of old pipes hidden behind the walls. They did minimal removal of plaster to get the job done. They are extremely professional and know plumbing! I highly recommend them, Jason the estimator and Mason the installation plumber were fantastic!

All of the staff are always very courteous and respectful. They are always very timely and answer all of my questions. They did a great job of installing my furnace last year (2020), and my AC this year (2021), the finished work was excellent. Their post install quality checks to make sure everything is installed correctly and everything is working correctly is great too. I would recommend them to anyone!

I have worked with Fort Collins Heating and Air for ten years now. I have a number of rental properties where they service the AC and furnace yearly. They have also installed furnaces and AC systems for me. The techs are very professional and they show up on time. The office staff is also very professional as well as personable. I have found them very competitive on price - especially considering their reliability, competence and knowledge of their field.

Jared, Nick and Eli battled a house built in 1897, rain, extreme heat and mud on this complete new install. they went above n beyond on this one. than you. Well Done!

Service tech Jason was thorough, professional, and an absolute pleasure! He clearly knew his stuff and took the time to educate me as he went and answered all my questions. I had resisted this service for years thinking I'd always changed my own filters before.but we received so much value (temp sensing/balancing, condenser/furnace cleaning, humidity adjustments, etc) that I'm sold. Customer for life!

We recently had a mini split system installed in our home by Ft Collins Heating & A/C. From the first phone call to the end of the installation, everyone we dealt with was very professional, courteous, and knowledgeable. The crew that did our install were extremely polite, and the installation was completed in a timely manner. They didn't charge us extra for moving one of the units when we changed our minds on it's location, after it was on the wall. They made sure we understood how our system worked before they left and cleaned their work area. We couldn't be happier! I highly recommend Ft Collins Heating & AC!

Eight years ago, I had the good fortune to find Fort Collins Heating and Air Conditioning and updated my furnace and A/C with them. For a modest monthly charge, they schedule three already-paid-for visits per annum to ensure that my furnace and A/C are in topnotch condition. Every one of their technicians, thoroughly trained and personable to boot, is always a joy to welcome into my home.

Last weekend, my hot water heater, al least fifteen years old, developed a leak. Time then for a replacement, based on my layman's googling of "hot water heater leaks, " some of which can signal danger in a unit that old. I skipped the emergency route available to me on their website and left a request for a visit by one of their plumbing staff.

I described the nature of leak and included a photo of the manufacturer, model number, size (50 gallon), etc. from the side of the heater. That evening (a Sunday no less), their CEO emailed me. A few exchanges later, I had the promise of a Wednesday morning appointment. He also said that if the leak worsened, I should call for an emergency visit. No need for that, though I checked it often.

A thorough job of installation on Wednesday and all is golden since then. I've signed up too for their once-a-year visit to keep the heater maintained. I love this company! Or couldn't you tell? :^)

We took the leap and had a new furnace and A/C installed. Dave went through each part of the proposal to ensure I understood the differences and aspects for each section. Jordan led the team with installation and did a wonderful job. The installers were respectful of our home and worked very efficiently. They asked our preference for certain set up options and made sure we were happy with the install throughout the process. We hardly knew they were here. While I'm sure they're not the cheapest, they definitely exceeded my expectations in customer service.

Was just driving down Timberline and one of this company's vans raced around my car irradically and just about hit me at 9:35 am. Then they raced off in front of me. There is no room in this town for such careless and reckless behavior. I would not want a jerk like that coming to my house to do anything. I would not hire this company as a result. Fort Collins is a small town. There are better options. Pretty scary to let someone so careless into your home! Be careful!

These folks are great! They have gone out of their way to schedule and complete work on my busy schedule. Workmanship is top notch.

Jadon was on time, thorough, knowledgeable and explained everything very well as well as provided options for us. We saved a good amount of money on this visit because we have their maintenance agreement and our diagnostic charge will apply if we go with the replacement option for a better humidifier. I highly recommend the maintenance agreement. Not only will it help keep your AC/heater operating at it's best, you will save money in the the long run. GREAT COMPANY! Always great service every time they have come out.

My heater lost it's mojo right before a big cold spell. This group was busy and so couldn't get to me for a couple of days, but when they came, they showed on time, diagnosed the problem quickly, and fixed it. I was show the part and got a look inside the unit with a detailed explanation. Felt respected by the fellow who did the work -- he was a straight shooter. Highly recommend.

Great service, great people, great products, One call will do it all with perfection

FOR THE LOVE OF GOD HAVE YOUR EMPLOYEES WEAR MASKS IN HOUSES. Like seriously it's unacceptable to have to ask in this current climate, I'm high risk and so having to fear when they sneeze or cough or sniffle is frustrating

We have used FCH&AC a couple of times and each time we were extremely satisfied. Recently we were made aware of a dangerous situation where our gas fired furnace was pumping exhaust directly into our basement. FCH@AC sent a technician (Dave) to repair the problem the same day. Dave could give a class on customer service as he was informative, extremely polite and respectful of our home. I would recommend FCH&AC to anyone without hesitation. Try to get Dave!

Professional, competent, and friendly through entire process. Happy with new AC unit and water heater.

We just moved into our house in March which was a new build. The first time we went to turn on the air conditioner it wasn't blowing out any cool air. I called Fort Collins Heating and Air because they are the ones who installed our systems. The woman on the phone (I cannot remember her name) got someone scheduled quickly to come out. She also tried to walk me through a few things to trouble shoot until they could come out, but it didn't fix anything. Greg came out a few days later and was able to fix the minor problem, they just had not connected one of the cords. Greg was great, he took the time to walk me through some things I should know about the air conditioner and information about the air filters. I would highly recommend them.

My boiler went out on me in January 2020. I live in Walden colorado. Ft Collins heating and air were able to get up here through the snow and mountain pass. Ryan was able to get me a new boiler, a Navient on. demand boiler and it works great. He sent the field techs DEVON and NATE to install. The techs were very professional, knowledgeable, polite and great customer service.

They did an amazing job and answered all my questions about the new boiler. Thanks for the great job and the willingness to battle the snow/cold and long drive. I would recommend these fellas to anyone. Andy B.

We needed to replace a 20 year old furnace and 17 year old air conditioner. Derek came out and took all the information and gave us a competitive bid. We chose to go with Fort Collins Heating and Air because of the bid and good reviews. The installers were Cody and Jason. Both were excellent and even though there were a couple challenges during install they resolved them with professionalism and a smile.

We were having trouble with our water heater and they sent out two different technicians who wanted to sell us a new one. It turns out the repair was trivially simple and was done in 10 mins by another company in town without ordering new parts. We also had them finish some duct work in our basement. That work never got fully completed and we had to do it ourselves.

To top it off we got billed 2x the quoted price. When we called to complain we only got a 25% discount on the overage. The technicians were friendly but clearly motivated by profits. I would recommend finding a more ethical company.

I recently got estimates from a half-dozen HVAC companies for the installation of a full ducted heat-pump system into an home that did not have it - a retrofit. Fort Collins Heating & Air Conditioning called me back within minutes of my submitting a quote request, and they came out the same morning - impressive. The guy who came out was dressed professionally and was notably friendly. However, his proposal was the only one that required two outdoor units and quite a bit of exterior hoses and wiring, which I had said I wanted to minimize. Pricing was also a problem; the estimate was, by far, the highest I received.

I continued to like the estimator throughout the process, but the truth is that the quote was not competitive. This was the "Cadillac" of the companies I spoke to: the cost of a permit was included, they guarantee in writing that you'll pay only the estimated price, no matter what, and they have a final, separate quality inspection that nobody else does (or at least mentions). There's no doubt in my mind that these guys do a good job, and if that's all you care about, by all means give them a shot.

Wade and Michael came to access the work a contractor (who has since disappeared) did when he re-routed the duct work that stopped the air flow to one upstair's bedroom. First, they took time to thoroughly access the multitude of problems and explained three options to fix them in terms I could understand. When the written quote came in the next. day, it was less than the verbal quote.

There's more! The day the work was to be done, 4 men showed up, including Michael and Wade, which concerned me. The concern was for naught, because the bill Wade handed me had a zero balance due. Confused, he told me that each member of the New Construction Team pitched in and paid my bill. I cannot sufficiently express my profound gratitude for what they did and it left me in tears. I want to mention and personally each of the people (alpha order by first name): Anthony, Curtis, Greg, Justin, Mike, Rob, Ryan, and Tim. Thank you.

My daughters heat suddenly went out when it was about 20° outside. I called Fort Collins heating and air and they came out first thing in the morning and were very professional and kind to my daughter. They fixed her heat at a minimal charge, and helped her reset everything. I highly recommend this business!

I highly recommend this company. Our furnace was not working. Shawn called before arrival, was polite, knowledgeable, and professional. He fixed the problem and advised us to call our gas provider about our malfunctioning meter. Thank you Shawn and Fort Collins Heating and Air.

I had them add central A/C in my home this spring and I highly recommend these folks. It has been working as desired and I could not be happier with the process and result. They gave me what I considered to be the most competently assessed and detailed proposal out of three quotes, and I decided they would provide me the best result and value. I was not disappointed.

All the installers were very professional and competent. They obviously cared about the quality of the work they did for me and ensured that everything they did was done correctly (encountering a few challenges in my older house) and that I was happy with the result. I am completely satisfied and I will be using them for my future service.

Called them for a heater that wouldn't kick on. They came in the window provided. Called when they where in there way. Jason was very professional and knowledgeable about out 20 year old furnace. He found our port off inducer was blocked and was able to drill it out. He was in and out in no time. The furnace is working great. We appreciate the great service and not trying to increase the bill with unnecessary costs! Definitely recommend and will use them again.

FCHAC came out after I did online due diligence for our Heating and Air Ducts Cleaning Service to our home. We moved into a new build in the Ridge at Harmony for about a year. We continued to smell dirt when our Heat or Air Blower came on. Jen at Customer Service was very precise in her knowledge of their team of service professionals and set. expectations along with a competitive price.

Not the least expensive but most comprehensive for the identified service. David from the Service Team arrived on time and took time to go over what he was tasked to complete for the Heating and Air Duct Cleaning. This included removal and cleaning the Blower and AC Coil where construction materials, dirt, .

So far, I've just scheduled with them, but they were fast, open on Saturday plus they're going to check out my hot water heater and swamp cooler. They have a maintenance plan to save money and get the filter changed and swamp cooler on for summer. Which is great for me as a landlord. They also got me scheduled with their plumber to get some little things knocked off my to-do list. :D Will update if there are any non 5 star issues!

I was referred to FCHAC by another business who couldn't schedule me in. I left a message and go a call back ~a day later (not bad). I explained the problem and they scheduled me for a few days later, between 2-4p. My husband started texting me at 4:10, asking if they contacted me because they were a NO SHOW! I hadn't gotten a call and neither had he, despite the receptionist saying we'd get a text/call when the tech was on his way.

I called FCHAC on my way home (~5:15p), wondering what happened and the receptionist was very short/curt with me, as if I'd inconvenienced her because the tech was there now (he showed up about 5:10p). No one called us to say he'd be late, but he did his service and we paid him (via check, thank goodness). The next day, I got an invoice for the service! I responded to say I've already paid and asked them to confirm. I got NO RESPONSE! Needless to say, I won't be using this company again.

Have had them put twice.once for a broken heater and recently for my 6 month maintenance check. I had two different service guys and both did an exceptional job and explained what they were doing. This is a great company and was impressed that I got great service from two different guys!

Furnace wouldn't start. called after hours. Pierce Patterson was the on call tech, he was at my door in 30 minutes and fixed the issue in about 20 minutes. Great customer service and helped show me a few tips Incase the issue comes up again. Best heating n air company around! Call Pierce at (970) 484-4552.