Airpro Service

Just had to leave a quick review. We have AHS warranty coverage and after the first contractor ghosted us" Beaches heating and air conditioning" no call and no show. They attached Air pro to our work order, they called on Sunday to set appt. Came out the next day on time, constant updates exceptional, professional service. Diagnosed, repaired, refilled and Rick was gone. Thats the way a business needs to run. Thanks Rick and thanks airpro. It was starting to get a bit warm.

Rick was very knowledgeable and professional. He resolved the issue which we are very thankful for. They even came out on the same day we called to schedule an appointment. Susie, Rick's wife, handled the scheduling and was a pleasure to work with as well.

The best AC company in Jacksonville. The customer service is amazing. I got regular updates from them. They have the shortest lead times of anyone I've worked with (squeezed me in the same day!). They are knowledgeable and trustworthy. We got a home warranty when we purchased our condo through AHS. We had an issue early on where AHS assigned Airpro as our contractor and they did an amazing job.

Next time we had an issue AHS assigned us some other company. I've never seen a company with more complaints or bad reviews. I called up and had them switch is to Airpro and I don't know that I've made a better decision in my life recently.

AC went out last night. Rick from airpro came out this morning, diagnosed the problem, fixed it, and my AC is working now. Rick was nice, explained what the problem was, and how he fixed it. Process was very easy. I will use them again in the future. Service: A/C system repair

Rick came out and got the old Lennox working again. Everyone needs AC in Florida during the summer. Dont hesitate! Just call. Great service. Very professional. Very polite. The lady who scheduled my appointment was also very kind. Thanks Rick and team!

It is always a pleasure to deal with the professional, efficient and friendly people who work at Airpro Service Company. I use them for air conditioning service and repair. Even during the hottest months of the year, Airpro is always, 100% of the time, there for me. I have never had to wait an unreasonable time for an appointment. And in the great majority of occasions, close to almost always, they have given me an appointment the same day I called. Their customer service is exceptional!

I was assigned to AirPro from my home warranty company because I have a Geothermal unit. Suzy (sp?) was very friendly, accommodating and eager to help me out initially. They even made an exception to squeeze me in on Saturday, I was told. I don't recall the gentleman's name who came out but after reading the other reviews, it must've been Rick. He let me know that he couldn't service my well pump and offered to switch my unit over to city water, which I declined because I wanted the pump repaired.

He offered to inform the warranty company that I needed someone to service the well pump and all was well until. After the well pump was repaired, the unit was working but the temperature in my home was going up instead of down (88 degrees, anyone?) so the well pump guy said I needed to have the A/C folks back out to fix that issue. He actually told me that Airpro could have connected me to city water and repaired my A/C when they were here.

I'm not sure why they did not, if that was the case. I called Suzy and told her what the problem was and she said that it had to run for a while. It had already been about 4 hours. She suggested I call back at the end of the day. I found this odd because if the temp was rising, what difference would it make? I actually, gave it a full 24 hours and called back and she told me to call the home warranty company and have them re-called to my home.

I did. However, instead of the prompt response I got the week before when they were hoping to get my business, I didn't get a call up to 24 hours later. So, I called back and Suzy claimed to not even be aware of the email I received the day before about them being re-called. She was also pretty rude and rushed me off of the phone because she was on her cell phone.

I got a call back from her about 30 minutes later informing me that the claim had been cancelled by the warranty company and that I were not in their service area. (Huh?) She said they only came to me on Saturday because the warranty company asked them to. (Huh?) She told me the cancellation happened the day before which is odd because until I called her, she didn't even know it existed.

When I called the warranty company back, I asked why it was cancelled and they said that Suzy transferred it to another company because they don't service Geothermal units. (Huh?) I'm not sure why she told me something different but I will say that after they came to my property, they treated me totally different than when they were vying for me to pick them over another company. Very unprofessional, in my opinion.

Airpro Service Company is A+ rated and certified by BBB, and they lived up to their reputation with me! They are a service provider for my home warranty through AHS, and I was initially referred to another inferior company who never contacted me. Once, I was assigned to Airpro, everything went smoothly. I was scheduled withing 10 minutes of being assigned to them, the technician was on time, and service took less than 30 minutes.

We are completely satisfied and I would recommend them to anyone. I noticed the two 1-star ratings from the same person from different email accounts with the exact same review -- that's a dirty trick and says more about the reviewer's character than anything else. Keep up the good work, Airpro!

Speaking with Suzy on The phone was a pleasurable experience. Unfortunately they sent Rick to my home. Rick was condescending and acted put out when asked questions. When asked if he would pressurize the system to check for additional leaks he said, there aren't any other leaks. My wife informed him that Suzy said it would be 24 hrs to pressurize the system and locate the leaks he very rudely asked if we wanted him to fix the leak or not.

I very happily paid the service fee to get Rick off my property. I ended up buying a new system from a company that actually values their customers. If Rick had just been a bit more professional we would have spent 6 grand with airpro instead of one of their competitors. I would only recommend this place if you can be assured Rick will not be stepping foot on your property

I had to call Airpro when my Warranty company chose another local contractor. The original contractor made three trips (two trips required complete freon replacement). The end result was I still had no A/C after two weeks. When I called Airpro, Rick was there within 4hrs. He repaired the problem with parts that he brought with him, and it took less than 30mins.

He also fixed (for free) the freon leak that the other monkeys missed during their three visits. Rick said the leak was probably not the original cause as it looked like it was self induced during one of the previous visits. My system has now been running great for 5-years. When I called my warranty company this week for a new problem, they scheduled the same bad contractor as last time. I said no thank you! Guess who I am calling.