B & G Refrigeration

Called into the emergency number on a Wednesday evening. Repair tech showed up when expected. Fixed the problem with the outside part of the unit and was going to charge me and leave without even making sure everything was working properly. Turned out the inside portion of the unit had an issue as well. He said part needed to be ordered and it should be next day. Thursday after not hearing a word from anyone we call around 1 PM to be told the part wasn't in. Called Friday AM to check status on part and schedule was put on hold and then told "I spoke with the manager and it will be done today." Called Friday at 2 PM when we still hadn't heard a word and was told "we aren't sure when we will make it to you." Had to argue to get them to send someone out. Repair tech told us they were sending him to Middleburg, then us on the Northside of Jax, then St. Augustine.

No wonder they didn't know when we'd be repaired. Repair tech got us up an running. Horrid communication skills and absolutely ZERO customer service on the part of the office!

Worst experience, they suposse to be there around 5pm, I call them 5:30, they don't know anything about'it, great job

They charged us 1.5 hours for 1 hr of work, we called to ask why and they said they charged us for the drive to get to us, all in all they charged us 400 just to top off the freon, place is a rip off.

Replaced unit on townhouse roof. Handled complicated install professionally and price was best by far.

Very unprofessional company. They spent 5 day and finally did not install the split AC properly and damaged the walls. Water from AC still leaking.

Absolutely unprofessional company. They do not pay attention to the details, leave a mess after installation.

B&G dispatched a technician and he arrived earlier than expected. He climbed into our oven of an attic and crawled threw nasty insulation carrying compressed air and blew out all the lines, then reconfigured them to function properly. He was professional and took the time to educate me on how the system works and how to keep the system from repeating the same problems.

He also helped solve another circulation problem with our other unit with cost saving ideas. Very helpful. The owner even called to check on us the next day. Highly recommend B&G as we have used them multiple times and they have always been professional, knowledgible and timely.

After hurricane Irma, we called B & G electric to come to our house to fix a weather head and to connect the electricity. After we told them we are going through our insurance they decided to come out at 9pm that night, after 10 minutes the guy explained that he was not able to repair the weather head or do any repairs since it was night.mind you it was their choice to come out at 9pm, he gave a story about having to redo the whole service line to the pole and make our whole JEA system "up to code" and it would take a whole day to complete.

He handed us a bill for 297.00 and said he would have someone contact us to do the extensive repair work. The next day we called B & G to see if someone was coming out and they said they would get back to us but never did. The day after that we called again to see if they were coming out and they rudely said they would get back to us, they never did.

After the 2 days of no electricity and no response from B & G we decided to call another electric Co. They were at our house within the hour and fixed the weather head in 1/2 hour and said that nothing else needed to be fixed. They were awesome! Now back to B & G who couldn't be bothered to even return our calls, did find the time to file a court order for us to pay the 297.00 2 weeks later.

Not sure how many people they scam into paying for services they don't need but I find It extra disgusting when they were obviously trying to take advantage of folks that were just trying to get back up from a hurricane. AWFUL COMPANY!

Multiple trips out and they wanted close to $800 to fix my AC. When I questioned the charge I didn't get the answers I wanted and became suspicious. Turns out my suspicions were correct. I paid a different AC company $144.00 of which $50 of that was to correct the wiring that they had messed up. When I reached out to them again, they would not answer my calls or emails. Unprofessional and feeling ripped off.

Extremely expensive! And I had to wait 3days! For everything to get done! Because the first man that came out there didn't blow out the pipes to check for leaks, although he did say that there was a leak but I don't think he took the proper measure he was supposed to he was to my house for like 20 minutes before he left and didn't come back I called the company the next day and told them I was going to die of a heat! stroke smh the second gentleman that came out there to do the job was really nice I think his name was Casey, he got the job done on day3, he felt absolutely terrible leaving me on day2 without my A/C working but it wasn't his fault;.

But after all that hell I'm just happy the AC working. He would have been done with it on the second day if 20 minute man wouldn't have left without checking everything properly!