Guy Smith Heating & AC

Nice and friendly but geez, very very expensive. $350 for first pound coolant and $180 for every pound after that. $360 an hour to find leak. My neighbor charged me $175 for 6 pounds which he did state was cost. Seems like Smith could have better prices. Think they like to push new stuff which I understand but times are difficult. Previous visits were going to charge me $650 for a $20 capacitor and starter. Went on Internet and bought 2 for $35.

Then they said they would charge me $250 to change it which is at max a 15 minute job. Need a new system, good as any but will shop around next time for future visit consideration.

Scott Gordon did the install for my on my a/c and furnace. He arrived early and got started immediately. He did an outstanding job with the install. He was very pleasant as he went about his work. Upon completing the job, everything was cleaned up before he left. I was truly impressed. This young man is certainly an asset to your company. 5 stars all day!

Would recommend to anyone. Very professional, hassle free, understanding of your needs. We are a large family and took care of us by providing window units while we got to our install date. Relatively fast turn around and very friendly techs. Services: Heating system installation, Install AC

It all started with a clogged drain line. I called another company, they came out 4 days later to clear the drain. Luckily this was when we had some cooler temps. I was told the 15 year old unit looked great and we had plenty of time left on it. The next time we ran the unit buckets of water was coming from our back up drain, the drain pan was full of water, and we noticed water spots on our ceiling under the unit in the attic.

I called the company that serviced it on a Sunday and they said they couldn't come until Tuesday, that was not ok with me. I contacted Guy Smith Heating and Cooling via their website on that Sunday afternoon, hoping for an appointment Monday morning. Katelyn called me within the hour to get more info. She explained that the situation was not good and she said "I think I can help you", those were the words I needed to hear in that moment.

She gathered some info, put me on a brief hold, and came back to say "my tech will be there in 25 minutes." Amazing customer service on her part! She put me at ease even with a full blown leaking unit and a 4 year old begging for my attention during the call. Kevin arrives, asks a few questions, explains everything and starts to blow out the drain line (you know the one that was already cleared).

This time he didn't stop until he got it cleared, he was adamant that it wasn't cleared. He tried again and sure enough a ton of rust came blowing back up the drain pipe all over the unit. After further inspection and showing us pictures, he noted that the unit was rusting apart. Fixing it would only delay the inevitable replacement. So we started the quote process right there at my kitchen table.

He outlined all the options for replacement, explained payment options, scheduling, maintenance, etc. There wasn't a question I had that he didn't answer. We ended up purchasing a new unit to replace the one that the other company said was "doing fine." The install guys arrived on Friday morning as scheduled. They were professional, clean, personable, prompt, informative, helpful, and every other positive descriptor you could use.

They even covered our floors and steps with a canvas type fabric to ensure the amount of dirt tracked through the house was minimal. They were here all day but had little impact on my ability to continue to work from home. I HIGHLY recommend Guy Smith Heating and Cooling for ANY HVAC need you should have! *I added photos of the drain pan for reference.

My a/c system needed to be replaced. I called an air conditioner company (I won't name) & knew I was not going to use them based on the unprofessional tech & trainee that came out. The invoice they had sent the next day via email was 4 lines long asking for a ridiculous amount of money. I was worried because the weather is getting warmer. I was referred to Guy Smith by my daughter's handyman.

I called Guy Smith & they sent Phil out to me the same day within 2 hrs. Phil was professional & thorough. He made sure I had a clear understanding of the entire process & he followed up immediately in writing (with photos) via email of everything discussed. The installation techs came the next day & installed my new system. Joshua & Jarrod did a great job.

They were professional, knowledgeable, polite, & cleaned up behind themselves too. I am pleased that I chose this company & would definitely recommend them to friends & family. Thanks for taking care of our home.

Both guys were awesome who installed my new system, they were efficient and professional. They made sure they took every precaution to insure not to track in any dirt and cleaned up after themselves. And the salesman Blake was super nice and very knowledgeable. Great customer service by everyone we encountered. I would highly recommend them for your next project and/or repairs.

I was really impressed with the crew, how professional, courteous, the work they did, post job cleanup, use of drop cloths over carpet. The crew was able to come out a day earlier than scheduled with a very short lead time from my initial call. It was like they sent the A team. They replaced both heater furnaces and both cooling units in a day!

Dave was very polite and professional. He explained everything he did and the geo-thermal system working great once again. Service: HVAC repair

Thank you for the prompt service. Every aspect was perfect.from the service request reply by Jenny, to the service call by David. I even got a call that they could come early than originally anticipated! Service: Heating system repair

Trevor and his helper were professional and friendly. It was a delight to have them in my house. I'd recommend this company to anyone! Services: Heating system repair, Heating system installation

So far we are really pleased with the Heating/Air service we have received from Guy Smith. We had the whole system checked out, had an air scrubber installed, and signed up on a maintenance contract. There is always someone available to talk to. After a week with the air scrubber that had an ozone feature, we decided we didn't want the ozone so they removed that part at no extra cost. All the heating/air service people have been friendly and knowledgeable. We recommend their services.

Brent and his crew were great! They were here on time and worked quickly and efficiently to complete the job. This was the best crew I've ever had to my home for any type of service. I'm always pleased with the service I get from Guy Smith and this team was top notch. Service: Installation

So disrespectful! I found these stickers stuck to our condo building's elevator. I will never use this company and hope this company never defaces other people's property again. Update: we're still finding stickers in our condo association hallway. Why would someone vandalize with their business name and phone number?

Phillip showed up very quickly after I placed my call and was very professional and knowledgeable. He was able to quickly figure out where to start looking for the problem with the little pertinent information I had to give him. He worked quickly and effectively while showing / explaining to me the issues I was having and why. Less then 30 minutes after he arrived I had AC again. Thank you Phillip for all the hard work today. I'll be asking for you when I change out the furnace!

The guys that came out were absolutely amazing! Extremely professional. The entire experience was painless! I also have to add that Blake is one in a million. He was extremely patient and answered all the questions that I asked him. He sealed the deal for me. I can't thank him enough. He even came back out to my house to help me with my thermostat. He is amazing!

The two installers Brent and Joe did an excellent job installing the outside ac unit and the one in the attic. They were professional and showed a great deal of concern with keeping me updated on the installation process. They put down drop cloths when they arrived to keep the carpet and floor cleaned. They were informative and answered all my questions during the process and had a great attitude considering both of them were working under extreme summer temperatures.

I am glad I decided to use Guy Smith after my last few years of dealing with another well known company that only cared if you were one of their "club members." I will never go back! Thank you again Brent and Joe. Also, I want to give a shout out to Kevin the service tech that made me realize a new ac unit was needed. He was very knowledgeable about the products and was honest about the options I had to remedy the issues with my ac unit. Each of you truly are professionals that care about providing a great customer service experience. Thank you!